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Trouble Shooting for T17 Wireless Earbuds
We place tremendous emphasis on enhancing the customer experience.We will listen to every customers' complaint and
make detailed records, especially if it involves warranty or product quality issues, then share customer's feedback with
our product development team for quality improvement.Product quality related return causes, and potential fixes as
below:
1. Sound Issue
I'm sorry to hear that you're not satisfied with the sound quality of your wireless earbuds. I understand how important
it is to have a great listening experience.
"Could you please describe the issues you're facing with the sound quality?"
"Are these issues happening with specific devices or in certain environments?"
"Have you tried any troubleshooting steps to resolve the problem?"
To address the sound quality issue, I recommend trying the following troubleshooting steps:
（1）Check Earbud Battery Levels
Make sure both earbuds have sufficient battery life. Low battery levels can lead to sound issues.
（2）Reconnect the Earbuds
Disconnect and then reconnect your earbuds to your device. Sometimes, a simple re-connection can fix sound
problems.
（3）Ensure Proper Fit
Ensure that the earbuds are properly seated in your ears. A loose fit can result in poor sound quality.
（4）Clean the Earbuds
Earwax and debris can block the sound channels. Clean the earbuds and the charging contacts with a soft, dry cloth or a
cotton swab. Be gentle to avoid damaging them.
（5）Check Bluetooth Connection
Ensure that your earbuds are properly connected to your device via Bluetooth. Sometimes, a weak or unstable
connection can lead to sound issues.Try disconnecting and reconnecting the earbuds through your device's Bluetooth
settings.
（6）Adjust Sound Settings
Review the sound settings on your device. Ensure that the volume is set to an appropriate level and that there are no
equalizer settings causing distortion.
（7）Try a Different Device
Test your wireless earbuds with a different device (e.g., another smartphone, tablet, or computer) to see if the problem
persists. This helps determine if the issue is with the earbuds themselves or the original device.
（9）Reset Earbuds
Resetting can often resolve connection and sound problems.
First, empty the Bluetooth list on your mobile phone. Next, turn off the Bluetooth on your mobile phone. Then, quickly
press the silver button on each earbud four times, specifically on the left earbud four times and the right earbud four
times. This process will clear the previous pairing memory. Resetting done.
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Summary of Contents for occiam T17
- Page 1 Trouble Shooting for T17 Wireless Earbuds We place tremendous emphasis on enhancing the customer experience.We will listen to every customers’ complaint and make detailed records, especially if it involves warranty or product quality issues, then share customer’s feedback with our product development team for quality improvement.Product quality related return causes, and potential fixes as below: 1.
- Page 2 （10）Check for Interference Wireless earbuds can be affected by interference from other electronic devices. Move away from Wi-Fi routers, microwave ovens, and other potential sources of interference. （11）Update Device Drivers If you're using the earbuds with a computer, make sure your computer's Bluetooth drivers are up to date. After you try above steps, and if you continue to experience issues, don't hesitate to reach out to us,we’ll assist you solve the problem and ensure that your complaint is fully resolved to your satisfaction.
- Page 3 Test your wireless earbuds with a different device (e.g., another smartphone, tablet, or computer) to see if the problem persists. This helps determine if the issue is with the earbuds themselves or the original device. (8) Check for Physical Obstructions Make sure there are no physical obstructions, like walls or obstacles, between your device and the earbuds, as these can weaken the Bluetooth signal.
- Page 4 （7）Battery Calibration Occasionally, the battery management system in the earbuds or charging case can get out of sync with the actual battery level. In such cases, fully draining and then fully charging the earbuds a few times can help recalibrate the battery.
- Page 5 （4）Try a Different Audio Source Test your earbuds with a different device to see if the issue persists. This can help determine if the problem is with the earbuds or the device you're using. （8）Check for Equalizer Settings Some devices have equalizer settings that can reduce or boost specific frequencies. Ensure your device's equalizer settings are configured correctly for optimal sound output.
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