HP ProBook 445 G11 Maintenance And Service Manual
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HP ProBook 445 G11 Maintenance And Service Manual

HP ProBook 445 G11 Maintenance And Service Manual

14 inch notebook pc
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Maintenance and Service Guide
HP ProBook 445 14 inch G11 Notebook PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP ProBook 445 G11

  • Page 1 Maintenance and Service Guide HP ProBook 445 14 inch G11 Notebook PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 HP End Not all features are available in all and used by HP Inc. under license. Intel User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts"...

  • Page 5: Table Of Contents

    Table of contents 1 Product description............................................. 1 2 Components................................................4 Right..................................................4 Left................................................... 4 Display .................................................. 6 Low blue light mode (select products only)..............................6 Keyboard area..............................................8 Touchpad ..............................................8 Touchpad settings ......................................... 8 Adjusting touchpad settings................................8 Turning on the touchpad ..................................8 Touchpad components ......................................
  • Page 6 7 Backing up, restoring, and recovering....................................66 Backing up information and creating recovery media...........................66 Using Windows tools for backing up.................................66 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......66 Restoring and recovering your system..................................66 Creating a system restore .......................................67 Restoring and recovery methods ..................................67...
  • Page 7 Accessing HP PC Hardware Diagnostics Windows..........................73 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........73 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only).....74 Downloading HP PC Hardware Diagnostics Windows.........................74 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........74 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........74...
  • Page 8 12 Power cord set requirements.........................................87 Requirements for all countries ......................................87 Requirements for specific countries and regions..............................87 13 Recycling................................................90 Index....................................................91 viii...

  • Page 9: Product Description

    Product components and their descriptions Category Description Product Name HP ProBook 445 14 inch G11 Notebook PC Processors AMD® processors AMD Ryzen™ 7 7735U (2.70 GHz [4.75 GHz max boost], 16 MB cache, 8 cores) AMD Ryzen 5 7535U (2.90 GHz [4.55 GHz max boost], 16 MB cache, 6 cores) AMD Ryzen 3 7335U (3.00 GHz [4.30 GHz max boost], 8 MB cache, 4 cores)
  • Page 10 MediaTek RZ616 Wi-Fi® 6E Bluetooth® 5.3 AIM-T WLAN Realtek 8852CE Wi-Fi 6E Bluetooth 5.3 WLAN Compatible with Miracast® devices Supports HP Connection Optimizer Supports HP Extended Range Wireless LAN Supports WLAN and Bluetooth PLDR Wireless Wide Area Network (WWAN) (select products only) HP 4000 4G LTE-Advanced Pro...
  • Page 11 Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing...

  • Page 12: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...
  • Page 13 High Definition Multimedia Interface (HDMI) device. USB 5 Gbps port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.

  • Page 14: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 15 Table 2-3 Display components and their descriptions Component Description WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local area networks (WLANs). WWAN antennas* (2) Send and receive wireless signals to communicate with wireless wide area networks (WWANs) and low-power wide area networks (LPWAN).

  • Page 16: Keyboard Area

    ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes.

  • Page 17: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 18: Button And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing. Mute light ●...
  • Page 19 Fingerprint recognition is not listed as an option, then your notebook does not include a fingerprint reader. Table 2-6 Button and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button briefly to turn on the computer.

  • Page 20: Special Keys

    Special keys Use the illustration and table to identify the special keys. Table 2-7 Special keys and their descriptions Component Description Action keys Execute frequently used system functions. Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key.

  • Page 21: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. When the computer is on, press the button briefly to ● initiate Sleep. ●...

  • Page 22: Rear

    Table 2-8 Bottom components and their descriptions (continued) Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 23 Table 2-10 Service label components Component Serial number Product ID HP product name Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period Table 2-12 Service label components Component HP product name Warranty period Product ID Serial number ●...

  • Page 24: Using A Sim Card (Select Products Only)

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.

  • Page 25: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 26 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, Display assembly subcomponents on page Top cover with keyboard NOTE: For a detailed list of country codes, see...

  • Page 27: Display Assembly Subcomponents

    MediaTek RZ616 Wi-Fi 6E Bluetooth 5.3 AIM-T WLAN N22541-005 Realtek 8852CE Wi-Fi 6E Bluetooth 5.3 WLAN N19618-005 (13) WWAN module HP 4000 4G LTE-Advanced Pro N65633-005 (14) Memory modules (DDR5, PC-5600) 16 GB N38627-001 16 GB (for use in the People's Republic of China [PRC])
  • Page 28 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel For use in models with an FHD camera N96935-001 For use in models with an IR camera N96936-001 For use in models with no camera N96937-001 Camera module FHD camera...

  • Page 29: Miscellaneous Parts

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number WUXGA, 400 nits N98660-001 WQXGA, 400 nits P02424-001 Hinges (includes left and right hinges, display panel stretchable tape, and bezel adhesive) N96454-001 Wireless antennas and cables (includes WLAN antennas, WWAN antennas, display panel N96452-001 stretchable tape, and bezel adhesive) Display/camera cable (includes cover and bezel adhesive)
  • Page 30 M55007-001 HP Prelude Pro 15.6 top load case M03618-001 HP Prelude Pro 15.6 backpack M03617-001 Screw Kit (for use with HP USB-C Dock G5) L64089-001 Screw Kit (for use in product component removal and replacement) N96250-001 NOTE: For details, see...
  • Page 31 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number USB-C Dock G5 (with cable) L64086-001 Bottom case for USB-C G5 Dock L65256-001 Cable kit for use with Thunderbolt 120 W G4 dock M88058-001 Cable kit for use with Thunderbolt 280 W G4 dock M88059-001 Power cord (C13, premium, 1.0 m [3.3 ft]) Argentina...
  • Page 32 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Israel L19362-001 Italy L19364-001 Japan L19365-001 North America L19367-001 People's Republic of China L19368-001 South Africa L19369-001 South Korea L19366-001 Switzerland L19370-001 Taiwan L19372-001 Thailand L19371-001 Thailand (ADP + cord) M85418-001 The United Kingdom L19373-001...

  • Page 33: Screw Kit Components

    Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Brazil L30812-001 Denmark L22322-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L22321-001 India L22624-001 Israel L22323-001 Italy L30813-001 Japan L22330-001 North America L22319-001 People's Republic of China (PRC) L21930-001 South Africa...
  • Page 34 Table 3-4 Screw Kit contents (continued) Location Driver Head dia Head thick Plate Location 2.5L WWAN 5G 2.5L WLAN 2.5L SSD 2280 2.5L Smart card 2.5L 2.5L Heat sink 2.5L WWAN 4G USB board PCBA(2)/ RJ-45 holder(3)/IO holder(3) Audio PCBA SSD plate M1.6 Touchpad(3)

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 36: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 37: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic 400 V...

  • Page 38: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 39: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 40: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 41: Caring For Wood Veneer (Select Products Only)

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 42: Accessing Support Information

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration...
  • Page 43 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 44: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.

  • Page 45: Using A Sim Card (Select Products Only)

    Loosen the five captive Phillips screws that secure the bottom cover to the computer. Starting near the hinges, use a nonmarking, nonconductive tool (1) to release the edges of the bottom cover from the computer. Remove the bottom cover from the computer (2). To replace the bottom cover, reverse the removal procedures.

  • Page 46: Inserting A Sim Card In An External Slot

    Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase. Inserting a SIM card in an external slot To insert a SIM card in an external slot, follow these steps.
  • Page 47 Prepare the computer for disassembly (see Preparation for disassembly on page 36). Remove the bottom cover (see Bottom cover on page 36). Disconnect the battery cable from the system board (see Battery on page 46). Lift the cover off the memory modules. Spread the two retention clips outward (1) until the memory module tilts up at a 45°...

  • Page 48: Wlan Module

    WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-3 WLAN module descriptions and part numbers Description Spare part number MediaTek RZ616 Wi-Fi 6E Bluetooth 5.3 AIM-T WLAN N22541-005 Realtek 8852CE Wi-Fi 6E Bluetooth 5.3 WLAN N19618-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless...

  • Page 49: Wwan Module

    Table 5-4 WWAN module description and part number Description Spare part number HP 4000 4G LTE-Advanced Pro N65633-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 50 Remove the module (4) by pulling the module away from the slot at an angle. NOTE: Antenna cable colors might vary. Be sure to match the number on the cable with the number next to the connector on the module. If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration.

  • Page 51: Solid-State Drive

    Solid-state drive To remove the solid-state drive (SSD), use this procedure and illustration. Table 5-5 Solid-state drive descriptions and part numbers Description Spare part number Primary solid-state drives (M.2 2280) 1 TB N45474-001 1 TB (PRC) N77394-001 512 GB N45476-001 512 GB (PRC) N77392-001 256 GB...
  • Page 52 Lift the end of the drive assembly (3) up, and then pull the top shielding and SSD (4) away from the socket to remove it. When installing an SSD, be sure a thermal pad is installed on the bottom of the drive bracket as shown in the following illustration.
  • Page 53 Use screw hole (1) to secure an M.2 2230 SSD. Install the screw holder (1) in the screw boss for 2230 SSDs. Insert the SSD (2) into the socket. Install a Phillips M2.0 × 3.0 screw (3) to secure the SSD. To install the solid-state drive, reverse the removal procedures.

  • Page 54: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 53 screws when you service the parts described in this chapter.
  • Page 55 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 56: Speakers

    To install the battery, reverse the removal procedures. Speakers To remove the speakers, use this procedure and illustration. Table 6-2 Speakers description and part number Description Spare part number Speakers N96451-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 36).

  • Page 57: Fingerprint Reader Board

    To install the speakers, reverse this procedure. Fingerprint reader board To remove the fingerprint reader board, use this procedure and illustration. Table 6-3 Fingerprint reader board descriptions and part numbers Description Spare part number Fingerprint reader board N96242-001 Fingerprint reader board cable (included in the Cable Kit) N96921-001 Fingerprint reader insert (included in the Plastics Kit) N96234-001...

  • Page 58: Fan

    Remove the fingerprint reader board (4) from the computer. To install the fingerprint reader board, reverse this procedure. To remove the fan, use this procedure and illustration. Table 6-4 Fan description and part number Description Spare part number N96441-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 36).

  • Page 59: I/O Board

    Remove the fan (4) from the computer. To install the fan, reverse this procedure. I/O board To remove the I/O board, use this procedure and illustration. Table 6-5 I/O board descriptions and part numbers Description Spare part number I/O board for use in models with WLAN only N95961-001 I/O board for use in models with WLAN and WWAN N95962-001...

  • Page 60: Touchpad

    Lift the front of the board (5) up, and then pull the board (6) into the computer to remove it. To install the I/O board, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-6 Touchpad descriptions and part numbers Description Spare part number...

  • Page 61: Heat Sink

    Remove the touchpad (6) from the computer. To install the touchpad, reverse this procedure. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-7 Heat sink description and part number Description Spare part number Heat sink N96443-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (see...

  • Page 62: System Board

    Remove the heat sink (2) from the computer. Be sure to install thermal material onto the heat sink in the location shown in the following illustration. To install the heat sink, reverse this procedure. System board To remove the system board, use these procedures and illustrations. Table 6-8 System board descriptions and part numbers Description...
  • Page 63 Table 6-8 System board descriptions and part numbers (continued) Description Spare part number AMD Ryzen 7 7735U processor and WWAN N38983-xx1 AMD Ryzen 5 7535U processor N38985-xx1 AMD Ryzen 5 7535U processor and WWAN N38980-xx1 AMD Ryzen 3 7335U processor N38984-xx1 Before removing the system board, follow these steps: Prepare the computer for disassembly (see...
  • Page 64 Remove the three Phillips M2.0 × 1.8 screws (1). Select models have only two Phillips M2.0 × 1.8 screws. Remove the three Phillips M2.0 × 4.0 screws (2). Remove the plastic I/O bracket (3) from the right edge of the board. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 65: Display Assembly

    Lift the side of the system board (1) upward, and then pull the system board (2) away from the connectors on the side of the computer to remove it. To install the system board, reverse this procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Full hinge-up displays are not available as spare parts.
  • Page 66 Remove the display cable and WLAN antenna cables from the metal clip (6) at the bottom of the hinge. Remove the six Phillips M2.5 × 4.0 screws that secure the display assembly to the computer. NOTE: Select models have only two screws in the right hinge. Open the computer (1) to approximately 170°...
  • Page 67 Separate the display assembly (2) from the computer. To remove the bezel: Insert a tool from the outside of the bezel to release the top (1) and the left and right sides (2). Insert a tool (3) into the hinge cover seam at the bottom of the bezel, and then separate the hinge cover from the display panel.
  • Page 68 tape (1) out from behind the panel. Use tweezers or your fingers to pull the tape (2) out from behind the display panel. You must pull the tape multiple times before it is completely removed. Rotate the display panel over and place it next to the display enclosure (3). Display panels are available as the following spare part numbers: N98658-001: WUXGA, 300 nit panel, touch screen N98659-001: WUXGA, 300 nit panel...
  • Page 69 Lift the tape (1) and the locking arm (2) from the connector on the display panel, and then disconnect the cable (3) from the panel. To remove an IR camera module: Disconnect the cable from the ZIF connector (1) on the module. Starting on the left side of the module, use a tool (2) to release the module, and then remove the module (3).
  • Page 70 is available as spare part number N96913-001. The microphone module is available as spare part number N99998-001. NOTE: During installation, note that the cable routes under the camera module before it connects to the module. To remove the hinges from the display enclosure: NOTE: You do not have to remove the display panel to remove the hinges.
  • Page 71 Disconnect the cable from the ZIF connector (1) on the camera module. Peel the cable (2) off the inside of the display rear cover. Remove the cable from the clips (3) along the bottom near the left hinge. The display panel/camera cable is available as spare part number N96923-001. To remove the display panel/camera cable on models with an FHD camera: With the camera module removed, peel the cable (1) off the inside of the display rear cover.

  • Page 72: Top Cover With Keyboard

    Remove the long black strip of tape (5) from each antenna at the top. Peel the antennas (6) off the display rear cover. To reassemble and replace the display assembly, reverse these procedures. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top covers with keyboards.
  • Page 73 Table 6-10 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Germany -041 Romania -271 United Kingdom -031 Greece -151...

  • Page 74: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 75: Creating A System Restore

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 76: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 77: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 78: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP SoftPaqs . website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding...

  • Page 79: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 80: Tpm Bios Settings (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 81: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 82: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 83: Installing Hp Pc Hardware Diagnostics Windows

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 84: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 85: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 86: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 87: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 88: Solid-State Drive Specifications

    Table 10-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 2560 × 1600 (WQXGA) 1920 × 1200 (WUXGA) Surface treatment Antiglare Brightness 300 nits 400 nits 500 nits (WQXGA) Viewing angle UWVA Backlight WLED Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives.
  • Page 89 *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Solid-state drive specifications...

  • Page 90: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 91 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 92: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 93: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 94: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 95: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 96 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
  • Page 97 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 98: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 13 Recycling...

  • Page 99: Index

    21 illustrated 19 illustrated 21 spare part number 21 removal 36 spare part number 21 HP PC Hardware Diagnostics UEFI spare part number 19, 36 display components 6 downloading 76 buttons display panel failure ID code 75...
  • Page 100 Bluetooth 14 product description 2 recovery 66 regulatory 14 USB 4 discs 67 serial number 14 USB port with HP Sleep and media 67 service 14 Charge 5 USB flash drive 67 wireless certification 14 USB Type-C 5 recovery media 66...
  • Page 101 14 restoring factory settings 69 SIM card slot, identifying 4 SIM card, correct size 16, 37 USB port with HP Sleep and SIM card, inserting 16, 37, 38 Charge, identifying 5 slots USB powered port, identifying 4...

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