Gatekeeper Systems CartManager Ultra User Manual

Gatekeeper Systems CartManager Ultra User Manual

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CartManager
Ultra
®
User Manual V2.0
Pushout
Cart
Cart
Business
Prevention
Retention
Management
Intelligence

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Table of Contents
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Do you have a question about the CartManager Ultra and is the answer not in the manual?

Questions and answers

David
February 21, 2025

Hello we have a cart manager ultra new every time it gets unplugged the horn blows and machine will not do anything.

1 comments:
Mr. Anderson
February 21, 2025

The CartManager Ultra does not function when plugged in because it will not turn on or move while connected to the power cord. If the horn blows when it gets unplugged, it may indicate that the unit is receiving power from the battery again, signaling a transition from charging mode to operational mode.

This answer is automatically generated

Nicholas Hesseltine
March 16, 2025

Lightning bolt is not lit up when plugged in . Charging lights do not flat like the other one.

1 comments:
Mr. Anderson
March 16, 2025

The lightning bolt on the Gatekeeper Systems CartManager Ultra indicates charging. If it is not lit when plugged in, possible reasons include:

1. The power switch is in the OFF position (“O” instead of “I”).
2. The charger is not properly connected or is faulty.
3. The battery is fully charged and has entered long-term maintenance mode (after 24 hours, the charger turns off, and the green light indicates maintenance mode).

To resolve, check the power switch, ensure proper charger connection, and confirm battery status.

This answer is automatically generated

michael
April 12, 2025

cart manager ultra new stopped after going through the corral going slow and started honking out of no where , lost all power of the cart manager ultra i try to find out what's wrong by using the remote code is give me all 0's for all the codes

Summary of Contents for Gatekeeper Systems CartManager Ultra

  • Page 1 CartManager Ultra ® User Manual V2.0 Pushout Cart Cart Business Prevention Retention Management Intelligence...
  • Page 2: Table Of Contents

    Gatekeeper Systems. This document and the products it describes are furnished under a license agreement, and may be used or copied only in accordance with the terms of the license agreement.
  • Page 3: Overview

    CartManager Ultra. 4. The maximum capacity for moving a line of carts using the CartManager Ultra appears on a yellow label affixed on the hood. Please refer to the safety label on your specific unit for its maximum capacity limit. NEVER exceed the unit’s maximum capacity for pushing carts.
  • Page 4 16. Do not ride on or carry passengers on the CartManager Ultra or carts pushed by the unit. 17. The CartManager Ultra is designed for light exposure to water and not appropriate for rain or snow unless rain/snow tires are used. Do not store where rain and/or snow may accumulate on the CartManager Ultra.
  • Page 5: Cartmanager Ultra Features And Controls

    CartManager Ultra Features and Controls Power Switch Flip this switch to turn CartManager Ultra ON and OFF. Horn Switch Press to sound the horn. Digital Throttle Display / Battery Level Indicator HORN SWITCH Displays percentage of charge left in the batteries. Batteries should POWER SWITCH be recharged when the remaining charge Indicator falls below 40%.
  • Page 6: Pre-Operations Checklist

    CartManager Ultra. Turn the unit OFF, make sure the Emergency Stop button is pushed in and notify the supervisor. 1. Check the Battery Charger on the back of the CartManager Ultra. If you see triangular Fault / Error Indicator light on DO NOT USE. Unplug power cord from the electrical receptacle and notify the supervisor.
  • Page 7: Keyless Operation For Cartmanager Ultra

    Once the Pre-Checklist has been performed: 1. Stand behind the CartManager Ultra and verify the Brake Rod / Ball Knob is all the way in. It must be pushed all the way in to use the throttle knobs or the Remote control to drive the CartManager Ultra.
  • Page 8: Using Cartmanager Ultra - Remote Operation Mode (Using Remote Control)

    CartManager Ultra unit. This will bring the CartManager Ultra unit to a rolling stop. In remote operations mode, a handheld Remote control unit is used to control the CartManager Ultra, instead of the Throttle Knobs. The oper- ator steers the line of carts from the side of the front cart.
  • Page 9: Retrieving Carts

    Retrieving Carts How to load carts and secure them for transport using the CartManager Ultra. 1. Use manual mode to drive the CartManager Ultra to the area where you are going to start retrieving carts. 2. Leave the CartManager Ultra ON when loading carts, but press the Red button on the remote during the loading process to prevent the Remote from accidentally moving the CartManager Ultra while loading carts.
  • Page 10: Do's And Don'ts

    • The CartManager Ultra should easily navigate the speed bumps and ramps normally found in a parking lot, but it is recommended to plan your route so that speed bumps are avoided if possible, especially if the CartManager Ultra is being used to drive a line of carts. If the Cart Cradles consistently scrape or bottom out, notify your supervisor to have the Cart Cradles adjusted.
  • Page 11: Troubleshooting

    • The outside of the CartManager Ultra can be washed just like a car. Use a mild solution of detergent and a soft rag. Rinse with clear water. It is important to wash or at least thoroughly rinse the CartManager Ultra on a weekly basis during seasons where de-icing chemicals, salt or solvents are being used in the cart collection area.
  • Page 12: Linking The Remote To The Cartmanager

    CartManager Ultra. If you are using a new remote for the first time, or using a remote other than the one linked to a different CartManager Ultra, the Remote must be linked to the CartManager Ultra. Follow the steps to Link the remote to the CartManager Ultra.
  • Page 13: Advanced Troubleshooting

    CartManager Ultra should operate for 8 - 10 hours on a full charge as indicated by the Battery Charger Indicator on charger turning solid green. Run time may be decreased if the CartManager Ultra is being used on inclines such as hills or ramps, if heavy items are in carts being collected, extreme hot or cold weather, or if the batteries are faulty.
  • Page 14 Description Possible Solution E 0 0 3 Possible charger overheat. Turn unit OFF, then move CartManager Ultra to cool area away from direct sun- E 0 0 5 Heat Related/Various light and heat sources. Allow to cool for at least ten minutes, then charge for 8 hours. Turn back ON.
  • Page 15: Adjusting The Cart Cradles

    6. Match the holes in the back or in the flanges of the Cart Cradles with a set of holes on the CartManager Ultra. A different set of holes can be used for each side, they don’t both have to be the same.
  • Page 16: Specifications

    Specifications Safety Features • Emergency Stop Button at manual throttle. • LED beacon Strobe light. • Automatic parking brake. • Warning Horn in manual and remote modes. • Automatic low-battery warning. • Automatic overload shutdown. • Programmed acceleration, deceleration and maximum speed for operation control. •...
  • Page 17: User Serviceable Parts

    User Serviceable Parts Item & Part Number Where Available CartManager Ultra Remote Control GateKeeper Systems P/N K-9410 Cart Restraint Strap GateKeeper Systems P/N A500150-03 Most small CR123A Batteries battery retailers CartManager Ultra dimensions CartManager User Manual...
  • Page 18: Limited Warranty And Disclaimers

    Limited Warranty and Disclaimers* IMPORTANT: Read this entire Limited Warranty before using the CartManager Ultra product. The CartManager Ultra product (or other Gate- keeper Systems, Inc. product-collectively referred to herein as the “Product”) manufactured by Gatekeeper Systems, Inc (“Manufacturer”), is believed to be reliable if the directions for its use, maintenance and operating procedures are followed carefully.
  • Page 19: Contact Gatekeeper Systems

    Contact Gatekeeper Systems For more information about CartManager Ultra training and troubleshooting, or to order replacement parts or report an issue, contact the Gatekeeper Systems, Inc. regional Customer Support office nearest to your location, or visit our website www.gatekeepersystems.com. Canada Gatekeeper Systems, Inc.
  • Page 20 For immediate assistance: Please contact Customer Experience at (888) 808.9433 (within the U.S.) or by email at CustomerExperience@GatekeeperSystems.com. Outside of the U.S.: Tel: +1 (949) 453.1940 Fax: +1 (949) 453.8148 GatekeeperSystems.com CartManager User Manual...

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