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Dell OptiPlex Micro 7020 Owner's Manual

Dell OptiPlex Micro 7020 Owner's Manual

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OptiPlex Micro 7020
Owner's Manual
Regulatory Model: D15U
Regulatory Type: D15U005
January 2024
Rev. A00

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Summary of Contents for Dell OptiPlex Micro 7020

  • Page 1 OptiPlex Micro 7020 Owner's Manual Regulatory Model: D15U Regulatory Type: D15U005 January 2024 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2023-2024 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Views of OptiPlex Micro 7020..................6 Front....................................... 6 Back......................................7 Chapter 2: Set up your computer....................9 Chapter 3: Specifications of OptiPlex Micro 7020................ 13 Dimensions and weight..............................13 Processor..................................... 13 Chipset....................................15 Operating system................................15 Memory....................................15 Memory matrix..................................16...
  • Page 4 Installing the side cover..............................32 Chapter 6: Coin-cell battery......................35 Removing the coin-cell battery............................35 Installing the coin-cell battery............................35 Chapter 7: Removing and installing Customer Replaceable Units (CRUs)........37 Front bezel ..................................37 Removing the front bezel............................37 Installing the front bezel............................38 Speaker....................................
  • Page 5 Running the SupportAssist Pre-Boot System Performance Check..............99 Power-Supply Unit Built-in Self-Test ..........................99 System-diagnostic lights..............................100 Recovering the operating system..........................101 Real Time Clock—RTC reset............................101 Backup media and recovery options........................... 102 Wi-Fi power cycle................................102 Chapter 12: Getting help and contacting Dell................103 Contents...

  • Page 6: Chapter 1: Views Of Optiplex Micro 7020

    Views of OptiPlex Micro 7020 Front Figure 1. Image: Front view 1. Power button Press to turn on the computer if it is turned off, in sleep state, or in hibernate state. When the computer is turned on, press the power button to put the computer into a sleep state; press and hold the power button for 10 seconds to force shut-down the computer.

  • Page 7: Back

    Provides a data transfer speed of up to 10 Gbps. NOTE: If the computer is turned off or in a sleep state, USB devices connected to it will not be charged. Back Figure 2. Image: Back view 1. One optional external antenna port Views of OptiPlex Micro 7020...
  • Page 8 ● VGA ● Serial NOTE: You may connect a 90 W Dell USB-C hub monitor to the optional Type-C port as a consolidated power, display, and USB I/O solution for your computer. 3. DC-in cable clip Use for routing the power-adapter cable.

  • Page 9: Chapter 2: Set Up Your Computer

    Set up your computer Steps 1. Connect the keyboard and mouse. Figure 3. Connect the keyboard and mouse to your OptiPlex Micro 7020 2. Connect to your network using a cable, or connect to a wireless network. Set up your computer...
  • Page 10 Figure 4. Connect to your network using a cable, or connect to a wireless network 3. Connect the display. Figure 5. Connect the display 4. Connect the power cable. Set up your computer...
  • Page 11 Figure 7. Press the power button 6. Finish the operating system setup. For Ubuntu: Follow the on-screen instructions to complete the setup. For more information about installing and configuring Ubuntu, search in the Knowledge Base Resource at www.dell.com/support. Set up your computer...
  • Page 12 For Windows: Follow the on-screen instructions to complete the setup. When setting up, Dell Technologies recommends that you: ● Connect to a network for Windows updates. NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted.

  • Page 13: Chapter 3: Specifications Of Optiplex Micro 7020

    The weight of your computer depends on the ● Maximum: 1.32 kg (2.91 lb) configuration ordered and manufacturing variability. Processor The following tables list the details of the processors that are supported by your OptiPlex Micro 7020. Specifications of OptiPlex Micro 7020...
  • Page 14 12 MB 6 MB 18 MB 12 MB cache Integrated Intel UHD Intel UHD Intel UHD Intel UHD Intel UHD Intel UHD Intel UHD Intel UHD graphics Graphics Graphics Graphics Graphics Graphics Graphics Graphics Graphics 730 Specifications of OptiPlex Micro 7020...

  • Page 15: Chipset

    Chipset The following table lists the details of the chipset supported by your OptiPlex Micro 7020. Table 4. Chipset  Description Values Chipset Intel Q670 Processor ● 12th Generation Intel Core i3/i5 ● 14th Generation Intel Core i3/i5/i7 and 300T ● 14th Generation Intel Core i5 vPro and 12th Generation Intel Core...

  • Page 16: Memory Matrix

    ● 16 GB: 1 x 16 GB, DDR5, 5600 MT/s, SoDIMM, single- channel ● 16 GB: 2 x 8 GB, DDR5, 5600 MT/s, SoDIMM, dual- channel Memory matrix The following table lists the memory configurations supported on your OptiPlex Micro 7020. Table 6. Memory matrix  Configuration Slot (SoDIMM) DIMM1...

  • Page 17: External Ports

    External ports The following table lists the external ports of your OptiPlex Micro 7020. Table 7. External ports  Description Values Network port One RJ45 Ethernet port 10/100/1000 Mbps USB ports Front: ● One USB 3.2 Gen 1 (5 Gbps) port with PowerShare ●...

  • Page 18: Ethernet

    Ethernet The following table lists the wired Ethernet Local Area Network (LAN) specifications of your OptiPlex Micro 7020. Table 9. Ethernet specifications  Description Values Model number Intel WGI219LM Transfer rate 10/100/1000 Mbps Wireless module The following table lists the Wireless Local Area Network (WLAN) module specifications of your OptiPlex Micro 7020.

  • Page 19: Storage

    M.2 2230, Class 40 solid-state drive PCIe NVMe Gen4 1 TB Redundant Array of Independent Disks (RAID) For optimal performance when configuring drives as a RAID volume, Dell Technologies recommends drive models that are identical. NOTE: RAID is not supported on Intel Optane configurations.

  • Page 20: Power Adapter

    Power adapter The following table lists the power adapter specifications of your OptiPlex Micro 7020. Table 14. Power adapter specifications  Description Option one Option two Type 65 W AC adapter 90 W AC adapter Connector dimensions: External diameter 4.50 mm 4.50 mm...

  • Page 21: Video Port Resolution (Gpu-Integrated)

    NOTE: DisplayPort Multi-Stream Transport (MST) allows you to daisy chain monitors that have DisplayPort 1.2 and above ports and MST support. For more information about using DisplayPort Multi-Stream Transport, see www.dell.com/support. Hardware security The following table lists the hardware security of your OptiPlex Micro 7020.

  • Page 22: Environmental

    Product Safety, EMC and Environmental Datasheets Dell Regulatory Compliance Home Page Responsible Business Alliance policy Operating and storage environment This table lists the operating and storage specifications of your OptiPlex Micro 7020. Airborne contaminant level: G1 as defined by ISA-S71.04-1985 Table 21. Computer environment  Description...
  • Page 23 † Measured using a 2 ms half-sine pulse. Specifications of OptiPlex Micro 7020...

  • Page 24: Chapter 4: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 25: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 26: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the computer, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...

  • Page 27: Transporting Sensitive Components

    It is recommended to always use the traditional wired ESD grounding wrist strap and protective anti-static mat when servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while performing service and use anti-static bags for transporting sensitive components.

  • Page 28: Screw List

    Optional I/O module (HDMI 2.1/ DisplayPort M3x3 1.4a (HBR3)/VGA) Optional Type-C module (USB Type-C with M3x3 DisplayPort Alt Mode) Major components of OptiPlex Micro 7020 The following image shows the major components of OptiPlex Micro 7020. Working inside your computer...
  • Page 29 Figure 8. Major components ofOptiPlex Micro 7020 1. Side cover 2. Front bezel 3. Speaker 4. Speaker-support bracket 5. Heat sink 6. System board Working inside your computer...
  • Page 30 NOTE: Dell Technologies provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Working inside your computer...

  • Page 31: Chapter 5: Side Cover

    Side cover Removing the side cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following image(s) indicate the location of the side cover and provides a visual representation of the removal procedure. Figure 9. Removing the side cover Side cover...

  • Page 32: Installing The Side Cover

    Figure 10. Removing the side cover Steps 1. Place your computer on its side with the side cover facing up. 2. Loosen the thumb-screw (6-32) that secures the side cover to the chassis. 3. Slide and lift the side cover off the chassis. Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 33 Figure 11. Installing the side cover Figure 12. Installing the side cover Side cover...
  • Page 34 Steps 1. Place the side cover on the chassis. 2. Align the tabs on the side cover with the slots on the chassis. 3. Slide the side cover into place towards the front of the computer. 4. Tighten the thumb-screw (6-32) that secure the side cover to the chassis. Next steps 1.

  • Page 35: Chapter 6: Coin-Cell Battery

    Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task CAUTION: The computer contains a coin-cell battery and requires trained technicians for handling guidance. NOTE: Removing the coin-cell battery resets the BIOS settings to default.
  • Page 36 About this task CAUTION: The computer contains a coin-cell battery and requires trained technicians for handling guidance. The following image(s) indicate the location of the coin-cell battery and provides a visual representation of the installation procedure. Figure 14. Installing the coin-cell battery Steps With the positive side (+) facing up, insert the coin-cell battery into the battery socket on the system board and snap the battery into place.

  • Page 37: Chapter 7: Removing And Installing Customer Replaceable Units (Crus)

    Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Front bezel Removing the front bezel Prerequisites...

  • Page 38: Installing The Front Bezel

    Figure 15. Removing the front bezel Steps 1. Gently pry and release the front-cover tabs starting from the top, working down to the bottom tab. 2. Swing the front bezel outwards, away from the side cover. Installing the front bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 39: Speaker

    Figure 16. Installing the front bezel Steps 1. Insert the right-side front-bezel tabs into the corresponding slots on the side cover. 2. Push the left-side of the front bezel towards the side cover, snapping the tabs into position. Next steps 1.

  • Page 40: Installing The Speaker

    Figure 17. Removing the speaker Steps 1. Disconnect the speaker cable from its connector (INT SPKR) on the system board. 2. Remove the speaker cable from the routing guides on the fan assembly. 3. Press the tab that secures the speaker to the speaker-support bracket. 4.

  • Page 41: Solid State Drive

    Figure 18. Installing the speaker Steps 1. Press and hold on the tab that secures the speaker to the speaker-support bracket. 2. Place the speaker on the bracket. 3. Release the tab that secures the speaker to the speaker-support bracket. 4.

  • Page 42: Installing The M.2 2230 Solid-State Drive In Slot 0

    The following image(s) indicate the location of the M.2 2230 solid-state drive in slot 0 and provides a visual representation of the removal procedure. Figure 19. Removing the 2230 solid-state drive from slot 0 Steps 1. Remove the screw (M2x3.5) that secures the M.2 2230 solid-state drive to the system board. 2.

  • Page 43: Removing The M.2 2280 Solid-State Drive From Slot 0

    Figure 20. Installing the 2230 solid-state drive in slot 0 Steps 1. Align the notch on the M.2 2230 solid-state drive with the tab on the solid-state drive slot 0 (M.2 PCIe SSD 0). 2. Slide the M.2 2230 solid-state drive into the solid-state drive slot 0 (M.2 PCIe SSD 0) on the system board. 3.

  • Page 44: Installing The M.2 2280 Solid-State Drive In Slot 0

    Figure 21. Removing the M.2 2280 solid-state drive from slot 0 Steps 1. Remove the screw (M2x3.5) that secures the M.2 2280 solid-state drive to the system board. 2. Slide and lift the M.2 2280 solid-state drive off the solid-state drive slot 0 (M.2 PCIe SSD 0) on the system board. Installing the M.2 2280 solid-state drive in slot 0 Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 45: Removing The M.2 2230 Solid-State Drive From Slot 1

    Figure 22. Installing the M.2 2280 solid-state drive in slot 0 Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the solid-state drive slot 0 (M.2 PCIe SSD 0). 2. Slide the M.2 2280 solid-state drive into the solid-state drive slot (M.2 PCIe SSD 0) on the system board. 3.

  • Page 46: Installing The M.2 2230 Solid-State Drive In Slot 1

    Figure 23. Removing the M.2 2230 solid-state drive from slot 1 Steps 1. Remove the screw (M2x3.5) that secures the M.2 2230 solid-state drive to the system board. 2. Slide and lift the M.2 2230 solid-state drive off the solid-state drive slot 1 (M.2 PCIe SSD 1) on the system board. Installing the M.2 2230 solid-state drive in slot 1 Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 47: Removing The M.2 2280 Solid-State Drive From Slot 1

    Figure 24. Installing the M.2 2230 solid-state drive in slot 1 Steps 1. Align the notch on the M.2 2230 solid-state drive with the tab on the solid-state drive slot 1 (M.2 PCIe SSD 1). 2. Slide the M.2 2230 solid-state drive into the solid-state drive slot 1 (M.2 PCIe SSD 1) on the system board. 3.

  • Page 48: Installing The M.2 2280 Solid-State Drive In Slot 1

    Figure 25. Removing the M.2 2280 solid-state drive from slot 1 Steps 1. Remove the screw (M2x3.5) that secures the M.2 2280 solid-state drive to the system board. 2. Slide and lift the M.2 2280 solid-state drive off the solid-state drive slot 1 (M.2 PCIe SSD 1) on the system board. Installing the M.2 2280 solid-state drive in slot 1 Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 49: Location Of The Screw Mount Of The M.2 Slot

    Figure 26. Installing the M.2 2280 solid-state drive in slot 1 Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the solid-state drive slot 1 (M.2 PCIe SSD 1). 2. Slide the M.2 2280 solid-state drive into solid-state drive slot 1 (M.2 PCIe SSD 1) on the system board. 3.

  • Page 50: Wireless Card

    Figure 27. Moving the screw mount to support a different form factor (OptiPlex Micro 7020) Steps NOTE: Steps 1 and 2 are applicable if an M.2 2280 solid-state drive is being installed to replace the existing M.2 2230 solid-state drive.

  • Page 51: Installing The Wireless Card

    Figure 28. Removing the wireless card Steps 1. Remove the screw (M2x3.5) that secures the wireless-card bracket to the wireless card. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot (M.2 WLAN). Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 52 Figure 29. Installing the wireless card Steps 1. Connect the antenna cables to the wireless card. Table 23. Antenna-cable color scheme  Connector on the Antenna-cable color Silkscreen marking wireless card △ (white triangle) Main White MAIN Auxiliary Black ▲ (black triangle) 2.

  • Page 53: Fan

    Removing the fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the speaker. About this task The following image(s) indicate the location of the fan and provides a visual representation of the removal procedure. Figure 30.

  • Page 54: Installing The Fan

    3. Flip over the fan assembly while holding it in place over the heat sink. 4. Disconnect the fan cable from its connector (FAN CPU) on the system board. 5. Lift the fan assembly away from the heat sink. Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 55: Memory

    4. Slide the fan assembly into its slot on the computer chassis and release the tabs. NOTE: Ensure that the tabs are snapped into position on the heat sink. Next steps 1. Install the speaker. 2. Install the side cover. 3.

  • Page 56: Installing The Memory Module

    CAUTION: To prevent damage to the memory module, hold the memory module by the edges. Do not touch the components on the memory module. NOTE: Repeat step 1 to step 2 to remove any other memory modules installed in your computer. NOTE: Note the slot and the orientation of the memory module in order to replace it in the correct slot.
  • Page 57 Steps NOTE: Step 1 to step 6 are applicable when installing the DDR5 thermal pad for the following memory configurations: ● 32 GB: 16 GB x 2 ● 64 GB: 32 GB x 2 1. Peel back the backing of the DDR5 thermal pad halfway. 2.

  • Page 58: Chapter 8: Removing And Installing Field Replaceable Units (Frus)

    About this task NOTE: The optional PS2 module comes with a custom Dell adapter cable that is required to access the PS2 I/O port. Plug in the adapter cable to access the PS2 I/O or COM port of your computer.
  • Page 59 Figure 34. Removing the optional I/O module (HDMI, DP, or PS2) Figure 35. Removing the optional I/O module (VGA or Serial) Steps 1. Remove the two (M3x3) screws that secure the optional I/O module (HDMI/DP/PS2) or two (M2x5) cross-type screws that secure the optional I/O module (VGA/Serial) to the computer chassis.

  • Page 60: Installing The Optional I/O Module (Hdmi/Vga/Dp/Serial/Ps2)

    About this task NOTE: The optional PS2 module comes with a custom Dell adapter cable that is required to access the PS2 I/O port. Plug in the adapter cable to access the PS2 I/O or COM port of your computer.

  • Page 61: Optional Type-C Module

    Steps 1. To remove the knock-out port cover, insert a flat-head screwdriver in the hole of the port cover from the outside of the computer. Push the knock-out port cover to release it, and then remove it out from the computer. NOTE: This step applies if you are upgrading a computer with no existing I/O module.

  • Page 62: Installing The Optional Type-C Module

    Figure 38. Removing the optional Type-C module Steps 1. Remove the two (M2x3) screws that secure the optional Type-C module. 2. Slide the optional Type-C module away from its slot on the chassis. 3. Flip over the optional Type-C module and hold it in place over the system board. 4.
  • Page 63 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the optional Type-C module and provide a visual representation of the installation procedure. Figure 39. Installing the optional Type-C module Steps 1.

  • Page 64: Heat Sink

    6. Connect the Type-C power cable to its connector (TOPPOWER) on the system board. 7. Flip over the optional Type-C module. 8. Insert the optional Type-C module into its slot on the back panel of the computer. 9. Replace the two (M2x3) screws that secure the optional Type-C module. Next steps 1.

  • Page 65: Installing The Heat Sink

    Figure 40. Removing the heat sink Steps 1. In reverse sequential order (3->2->1), loosen the three captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink CAUTION: The information in this section is intended for authorized service technicians only.

  • Page 66: Processor

    Figure 41. Installing the heat sink Steps 1. Place the heat sink on the system board. 2. Align the screw holes on the heat sink with the screw holes on the system board. 3. In sequential order (1->2->3), tighten the three captive screws that secure the heat sink to the system board. Next steps 1.

  • Page 67: Installing The Processor

    About this task NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. NOTE: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease.

  • Page 68: System Board

    Figure 43. Installing the processor Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket.
  • Page 69 6. Remove the wireless card. 7. Remove the fan. 8. Remove the memory. 9. Remove the heat sink. 10. Remove the processor. 11. Remove the optional I/O module (HDMI/VGA/DP/Serial/PS2) or the optional Type-C module, whichever is applicable. About this task The following images indicate the system board connectors.
  • Page 70 The following image(s) indicate the location of the system board and provides a visual representation of the removal procedure. Figure 45. Removing the system board Removing and installing Field Replaceable Units (FRUs)

  • Page 71: Installing The System Board

    Figure 46. Removing the system board Steps 1. Remove the screw (M3x5) that secures the speaker-support bracket to the system board. 2. Lift the speaker-support bracket off the system board. 3. Remove the four screws (M3x5) that secure the system board to the chassis. 4.
  • Page 72 Figure 47. Image: System board connectors 1. M.2 WLAN connector 2. M.2 SSD PCIe connector (M.2 2230 or M.2 2280) (M.2 PCIe SSD-1) 3. Coin-cell battery 4. Optional video connector (VGA Port/DisplayPort 1.4a (HBR3)/HDMI 2.1 Port/Type-C DisplayPort) (VIDEO) 5. Type-C signal connector (SIGNAL) 6.
  • Page 73 Figure 48. Installing the system board Removing and installing Field Replaceable Units (FRUs)
  • Page 74 Figure 49. Installing the system board Steps 1. At an angle, insert the front of the system board through the front of the chassis. 2. Place the system board on the chassis. 3. Align the screw holes on the system board to the screw holes on the chassis. 4.

  • Page 75: Internal Antenna

    7. Install the speaker. 8. Install the M.2 2230 solid-state drive M.2 2280 solid-state drive, whichever is applicable. 9. Install the coin-cell battery. 10. Install the side cover. 11. Follow the procedure in After working inside your computer. Internal antenna Removing the antenna module (white cable) CAUTION: The information in this section is intended for authorized service technicians only.

  • Page 76: Installing The Antenna Module (White Cable)

    Figure 50. Removing the antenna module (white cable) Steps 1. Remove the antenna cable from the routing guides on the chassis and system board. 2. Remove the screw (M3x3) that secures the antenna module (white cable) to the chassis. 3. Loosen the captive screw that secures the antenna module (white cable) to the chassis. 4.

  • Page 77: Removing The Antenna Module (Black Cable)

    Figure 51. Installing the antenna module (white cable) Steps 1. Push the antenna module (white cable) through its slot on the back panel of the chassis. 2. Align the screw hole and captive screw on the antenna module (white cable) to the screw holes on the chassis. 3.

  • Page 78: Installing The Antenna Module (Black Cable)

    2. Remove the side cover. 3. Remove the speaker. 4. Remove the M.2 2230 solid-state drive M.2 2280 solid-state drive, whichever is applicable. 5. Remove the wireless card. 6. Remove the fan. 7. Remove the optional I/O module (HDMI/VGA/DP/Serial/PS2) or the optional Type-C module, whichever is applicable.

  • Page 79: Removing Sma Antenna Assembly

    Figure 53. Installing the antenna module (black cable) Steps 1. Place the antenna module (black cable) on the chassis. 2. Align the captive screw on the antenna module (black cable) to the screw hole on the chassis. 3. Tighten the captive screw that secures the antenna module (black cable) to the chassis. 4.

  • Page 80: Installing Sma Antenna Assembly

    About this task The following images indicate the location of SMA antenna assembly and provide a visual representation of the removal procedure. NOTE: To upgrade to an SMA antenna, the internal antenna (white cable) has to be removed. Figure 54. Removing SMA antenna (Location 3) Steps 1.
  • Page 81 About this task The following images indicate the location of SMA antenna assembly and provide a visual representation of the removal procedure. NOTE: To upgrade to an SMA antenna, the internal antenna (white cable) has to be removed. Figure 55. Installing SMA antenna (Location 3) Steps 1.

  • Page 82: Chapter 9: Software

    ● Windows 11 Pro ● Windows 11 Pro National Education ● Ubuntu Linux 22.04 LTS, 64-bit Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell Knowledge Base article Drivers and Downloads FAQs 000123347. Software...

  • Page 83: Chapter 10: Bios Setup

    BIOS Setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items that are listed in this section may or may not be displayed.

  • Page 84: System Setup Options

    Depending on your computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 25. System setup options—System information menu  Overview OptiPlex Micro 7020 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 85 Table 25. System setup options—System information menu (continued) Overview Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology that is used for the memory. DIMM 1 Size Displays the DIMM 1 memory size. DIMM 2 Size Displays the DIMM 2 memory size.
  • Page 86 Table 26. System setup options—Boot Configuration menu (continued) Boot Configuration By default, the PK option is selected. Table 27. System setup options—Integrated Devices menu  Integrated Devices Date/Time Displays the current date in MM/DD/YYYY format and current time in HH:MM:SS AM/PM format. Enable Audio Enable or disable the integrated audio controller.
  • Page 87 Table 28. System setup options—Storage menu (continued) Storage Type Displays the M.2 PCIe SSD-1 type information of the computer. Device Displays the M.2 PCIe SSD-1 device information of the computer. Table 29. System setup options—Display menu  Display Primary Display Determines the primary display when multiple controllers are available on the computer.
  • Page 88 Table 31. System setup options—Power menu (continued) Power Enable USB Wake Support When enabled, you can use the USB devices like a mouse or keyboard to wake your computer from standby. By default, the ON option is enabled. AC Behavior AC Recovery Allows you to determine what happens when AC power is restored after an unexpected loss of AC power.
  • Page 89 Absolute® Absolute® Absolute Software provides various cyber security solutions, some requiring software preloaded on Dell computers and integrated into the BIOS. To use these features, you must enable the Absolute BIOS setting and contact Absolute for configuration and activation. By default, the Enable Absolute option is selected.
  • Page 90 When an internal hard drive password is set, it must first be cleared before Master Password Lockout can be changed. By default, the OFF option is disabled. Dell does not recommend enabling the Master Password Lockout unless you have implemented your own password recovery computer. BIOS Setup...
  • Page 91 Dell Auto OS Recovery Threshold Allows you to control the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery Tool. By default, the value of 2 option is selected. Table 35. System setup options—System Management menu ...
  • Page 92 Table 35. System setup options—System Management menu (continued) System Management By default, the Disabled option is selected. Auto On Time Enable to set the computer to turn on automatically every day or on a preselected date and time. This option can be configured only if the Auto On Time is set to Everyday, Weekdays, or Selected Days.
  • Page 93 ● Intel Virtualization Technology - Direct Enable Intel Trusted Execution By default, the OFF option is enabled. Technology (TXT) For additional security, Dell Technologies recommends enabling the Intel Trusted Execution Technology (TXT) feature. DMA Protection Enable Pre-Boot DMA support. Allows you to control the Pre-Boot DMA protection for both internal and external ports.
  • Page 94 Table 38. System setup options—Virtualization menu (continued) Virtualization Enable OS Kernel DMA support Allows you to control the Kernel DMA protection for both internal and external ports. This option does not directly enable DMA protection in the operating system. For operating systems that support DMA protection, this setting indicates to the operating system that the BIOS supports the feature.

  • Page 95: Updating The Bios

    7. After the download is complete, browse the folder where you saved the BIOS update file. 8. Double-click the BIOS update file icon and follow the on-screen instructions. For more information, search in the Knowledge Base Resource at www.dell.com/support. Updating the BIOS in Linux and Ubuntu...

  • Page 96: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 97: System And Setup Password

    System and setup password Table 41. System and setup password  Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.

  • Page 98: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information about how to reset Windows or application passwords, see the documentation accompanying Windows or your application.

  • Page 99: Chapter 11: Troubleshooting

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and launched by the BIOS internally. The embedded system diagnostics provides options for particular devices or device groups allowing you to: ●...

  • Page 100: System-Diagnostic Lights

    System-diagnostic lights This section lists the system-diagnostic lights of your OptiPlex Micro 7020. Table 42. System-diagnostic lights  Blinking pattern Amber White Problem description Suggested resolution TPM detection failure Replace the system board. Unrecoverable SPI Flash Replace the system board. Failure EC unable to program i-Fuse Replace the system board.

  • Page 101: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 102: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering the Windows operating system on your Dell computer. For more information, see...

  • Page 103: Chapter 12: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 43. Self-help resources  Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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