4.2 LED Diagnostics
Checking the LEDs
E-DOC-CTC-20051017-0068 v1.0
After establishing a connection with the Internet, at least the following LEDs should
solidly light green: Power, DSL, Internet.
LED status
Possible solutions
No LEDs are lit
The SpeedTouch™ is not turned on, or turned off.
Power LED is lit
The SpeedTouch™ is malfunctioning or not able to start
red or flashing
up.
amber
DSL LED is
Your DSL service is unable to synchronise.
flashing green or
no DSL LED
No Ethernet LED
No Ethernet connectivity:
Make sure the SpeedTouch™ is plugged into an
electrical outlet.
Make sure you are using the correct power supply for
your SpeedTouch™. The SpeedTouch™ electrical
power requirements are indicated on the label on the
bottom of your SpeedTouch™.
Make sure the SpeedTouch™ is turned on.
Unplug the SpeedTouch™, restart your computer and
then plug the SpeedTouch™ back in.
Fully unplug the SpeedTouch™ from your computer
and disconnect it from its power supply. Wait five
seconds, connect the SpeedTouch™ again and turn it
back on.
Run the SpeedTouch™ Upgrade Wizard on the CD
Menu to restore the system software.
Make sure the SpeedTouch™ is plugged into the DSL-
enabled phone line.
Make sure micro-filters are correctly fitted (if not, it is
very likely that your regular telephone service is not
working properly).
Make sure you have the correct SpeedTouch™
variant (ISDN or POTS) according the DSL/phone
service provided to your premises.
If you have previously had a working connection, call
your ISP to check for service outages.
Make sure the Ethernet cable(s) are firmly connected
to the 10/100Base-T port.
Make sure you are using the correct cable type for
your Ethernet equipment.
Make sure the Ethernet NIC driver is correctly installed
and enabled on your computer. Power safe options for
the Ethernet NIC should preferably be disabled.
Chapter 4
Internet Connection Troubleshooting
27
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