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Fix issues : App issues
Camera issues
Photo looks blurry
Wipe the lens clean with a soft, dry cloth and retake the photo.
If new photos still look blurry:
•
Increase resolution (photo size) in the Camera app. A smaller photo size results in lower image quality.
•
Avoid zooming when taking a photo. Pixelation always occurs when you zoom a digital photo. If you use
zoom during the shot itself, pixelation will be more evident.
•
If you're indoors and taking a panoramic photo, switch to regular mode. Panorama works best for
outdoor shots; the algorithm that stitches the images together isn't optimized for indoor, up-close
shots.
Accidentally deleted photos
You can try to
recover
If recovered, be sure to
Can't delete photo
If a photo or video you deleted comes back, check if it's on your SD card. To delete it, use the Files app. (If
you don't have this app,
Or,
remove
your card from the phone and use a computer to delete photos from the card.
WhatsApp camera issues
If you installed WhatsApp and have problems taking photos or videos with it:
1.
Check for
updates
2.
Clear the app's cache.
3.
If the problem continues, open WhatsApp, touch > Settings > Help, and search for information about
your issue.
Error: Please restart Camera to continue
After each troubleshooting step, check to see if the issue is fixed:
1.
Turn your phone off and then on again.
2.
Clear the cache for the Camera app.
3.
Check for
updates
4.
Use
safe mode
to see if apps you installed are causing the issue and uninstall as needed.
If the camera works correctly in safe mode, a third-party app is probably causing the issue.
5.
If you're storing photos/videos on your SD card,
getting the error. If so, replace the SD card with a new card. Make sure the new card is certified A1 and
has a fast write speed.
recently deleted photos.
back up your photos
download
a file manager app and use it to delete the photo from your card.)
to the app.
to your Camera app.
to the cloud.
remove
the card and see if you can take photos without
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Table of Contents
Need help?
Do you have a question about the moto e and is the answer not in the manual?
Questions and answers
My phone is stuck on mute and no one can hear me during calls. The mute button has a line though it, and turns white when tapped but the line stays. This happened during a call - I was speaking to someone and then she couldn't hear me and I looked at the phone and saw it was muted, pressed the mute button and it stayed muted. I have restarted the phone, done a factory reset, messed around with all the sound controls - nothing works. Please help me - I need my phone.
To fix the mute issue on your Motorola Moto E where the mute button remains activated during calls, try the following steps:
1. Check for Screen Issues: If your screen turns off or becomes unresponsive during calls, it may prevent you from turning off mute. Clear data for the Phone app to fix screen blackouts during calls.
2. Use Safe Mode: Boot into safe mode to check if a third-party app is causing the issue. If mute works correctly in safe mode, uninstall recently added apps.
3. Check for Software Update: Go to Settings and see if a software update is available. Install it if found.
4. Reset the Phone: If the problem persists, perform a factory data reset to remove any software conflicts. Note that this will erase all data on the phone.
5. Try a Screen Lock App: Download a “call screen lock” app from the Play Store to prevent accidental touches during calls.
If none of these steps work, the issue may be hardware-related.
This answer is automatically generated