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Dunlap_SoftHeat_OM.qx
5/24/06
WARRANTY
This heating pad is warranted against defective material or workmanship from the date of
purchase. The length of the warranty is:
Any defective part will be repaired or replaced at no charge as long as it has not been repaired or
tampered with and was used according to these printed instructions. Any charges incurred to
ship the product back for replacement are the sole responsibility of the consumer. This warranty
gives you specific legal rights as well as other rights, which vary from state to state.
CONTACT US
If you experience unsatisfactory operation or have any questions or comments, call the
Kaz Consumer Relations Department at 800-477-0457 or write to:
You can also email Kaz at consumerrelations@kaz.com.
Please be sure to include the model number of the unit, as well as a detailed description of
how the pad is operating.
Do not return product to store.
7:20 PM
Page 7
Deluxe
Lifetime
Plus
5 years
Standard
3 years
Kaz, Incorporated
Consumer Relations Dept.
250 Turnpike Rd.
Southborough, MA 01772 USA
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Do you have a question about the SoftHeat and is the answer not in the manual?
Questions and answers
It seems like my plus/deluxe heating pad is having an error. It turns off in 20 minutes or less, the level 4 wave light flashes and I have to unplug it to get it to reset- the power button doesn't do anything once that happens.
The Kaz SoftHeat heating pad turning off in 20 minutes or less with a flashing level 4 wave light could be caused by its automatic shut-off safety feature. To resolve this, restart the heating pad by setting the controller to "off" and then reselecting the desired heat setting. For the Deluxe model with a Therapy Timer, press the flashing power button first, then set the controller to the desired heat setting.
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Heating pad shuts off shortly after setting desired temperature or when cord is moved.
The Kaz SoftHeat heating pad has an automatic shut-off safety feature that turns it off after a set period, depending on the selected timer setting (30 to 120 minutes). Additionally, if the controller is flashing and the pad is not producing heat, it may have activated the safety shut-off. Moving the cord or improper connections could also trigger this shutdown. Restarting the pad by pressing the power button and reselecting the desired heat setting may resolve the issue.
This answer is automatically generated