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9 Troubleshooting
Category
Problem
Power
No power
Slow start up
Your TV takes a long
time to start up when
you turn it on.
Remote
Remote buttons are
not functional.
The Google Assistant
button on your remote
doesn't work
Network
Cannot connect the
network.
Slow Data Connection
or buffering.
Performance
Remote response is
delayed or sluggish
during initial use.
Tip
Ensure that the AC outlet supplies the proper
•
voltage. Plug another electrical appliance into
the AC outlet to ensure that the AC outlet operates
normally.
If a power failure occurs, unplug the AC power cord
•
for 1 minute to allow the unit to reset itself.
When powering off the TV into Low Power Standby,
•
there will be a longer load time when powering it
back on.
Press and hold the
•
or more to go into Low Power Standby. Power
consumption in this mode will be reduced (≤0.5 W).
(POWER) button for less than
Pressing the
•
1 second will put the TV into Quick Start Standby,
which will have a quicker boot time when powering
back on.
Power consumption in this mode will be slightly
higher. For more details, please visit
www.philips.com/support
Re-insert or replace the AAA batteries with their
•
polarities (+/–) as indicated on the remote battery
area.
Make sure the remote is connected to the TV via
•
Bluetooth. Google Assistant uses Bluetooth to create
a safe connection between the remote and TV.
(See step "7 Connecting your devices" in the previous
page)
Make sure Google Assistant feature was activated
•
during initial installation. To check this, go to
Settings > Device Preferences > Google Assistant >
Accounts to see if you are logged into an active
account.
Check if your router and/or modem is properly
•
connected.
Check if the Ethernet cable connection between the
•
TV and your router or modem is properly secured.
Power cycle the router and/or modem.
•
Check your network settings.
•
• Check the settings between your router and ISP modem
or gateway (if applicable).
• Connect to a stable wireless connection from home
wireless or wired network.
• The use of mobile hot spots or public wireless
connections is not recommended.
Your television is automatically, downloading and
•
installing the latest applications, for the best user
experience.
During this time, you may experience a delayed
•
response from your remote. Upon successful
installation, your remote will operate normally.
(POWER) button for 1 second
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