Phomemo M120 - Portable Label Printer Manual

Table of Contents

Contents

1 Packing List
2 Product Specifications
3 Product Appearance Introduction
4 Component Description
- 4.1 Display settings home menu
- 4.2 Screen hint
5 Paper Roll Installation
6 App Download Method
7 Device Connection
8 Confirm the Label Size
9 Printing Guide
10 How to Deal with Common Problems
11 Documents / Resources
- 11.1 References
- 11.2 Download manual

Packing List

warning NOTE

The number of paper rolls in the list is subject to the actual shipment.

Product Specifications

Name	Portable label printer
Model	M120
Print technology	Thermal printing
Effective printing width	20-50mm
Supported consumables	Pre-cut paper, black mark paper, continuous paper
Consumable specifications	57mm X 50mm (Max width X Max diameter)
Print speed	20-45mm/s(switchable, level 1-5)
Printing density	Switchable, level 1-15
Print resolution	203dpi
Print head service life	50KM
Communication interface	Bluetooth 4.2
Communication interface	Micro USB
Product size	1118659mm (4.373.382.32inch)
Power input	5V 2A
Power supply method	Micro USB
Power supply method	Lithium battery
Supported operating system	Android
Supported operating system	iOS
Instruction set	ESC/POS/TSPL
Bar code	1D bar code & 2D bar code
Working environment	5°C~50°C
Storage environment	-20°C~60°C
Working humidity	20%~85%
Storage humidity	2%~95% (Non condensation)

Product Appearance Introduction

Button function introduction
Diagram	Button	Operating	Features
	Power Button	Long press 3s	Power on/off
	Power Button	Continuous click	Switchable home menu
	Feed Button	Click on (Consumables are Pre-cut paper and black mark gape)	Take a label, position and adjust it to the beginning of the next label
		Click on (Consumable is continuous paper)	Press the paper feed button to feed the paper, release the paper feed key and stop the paper feed.
		Long press 3s	Automatically return to the main menu interface.
		Continuous click	The power button switches the homepage menu, and can be used to switch sub-menus.

Component Description

Options	Parameter
Language	English, Spanish, French
Print density	1(weakest), 2,3,4(weak),5,6(Normal),7,8,9,10(Dark),11,12,13,14,15(Darkest)
Print speed	1(Slowest),2(Slow),3(Normal),4(Fast),5(Fastest)
Paper gap type	Continuous, Gap, Black mark
Auto power OFF	No Close, 5 Minutes, 15 Minutes, 30 Minutes, 1 Hour, 2 Hour, 4 Hour, 8 Hour, 24 Hour
Restore to Factory Settings	Press power button to restore
Firmware version	Display Firmware version
Device address	Display device address

Screen hint

Content	State
Shutting down	Battery lower than 1%
Printing...	Printing regularly
Feeding...	Press Feed button
High temperature please wait	Print head is overheated
No Paper...	No paper in the bin or paper is installed incorrectly
Paper cover is opened	The paper cover is opened

Paper Roll Installation

Long press the power button for 3s.
Hold both sides of the printer paper compartment cover (both sides of paper outlet) with the hand, and open the paper compartment cover forcefully with finger cushion upwards.
Take out the label paper mounting bracket in the paper compartment.
Remove the left baffle, put in the label paper roll (label printing side down), and push the left baffle to right.
Align the installed label roll holder with the card slots on both sides, and put it into the paper compartment.
Pull out part of the paper (approximately 15mm above the paper exit), and close the paper compartment cover.
The printer feeds paper automatically to position the gap of label paper, and then the paper roll installation is complete.

warning NOTE

After the first operation or each time you replace the consumables, the printer will automatically feed the paper, so that the printer can position the label to avoid there will be incomplete printing, missing, non-aligned, etc.

App Download Method

Using the app

warning NOTE

This product needs to be connected to the printer in the App.
Due to the requirements of mobile phone system, the Android mobile phone will use the user's geographic location when connecting, so that the user needs to turn on the GPS and confirm the authorization.

Method l:
Please use your mobile phone to scan the QR code to download the App.

Method II:
Search "Print Master" to download App.
Downloading the app

Device Connection

Turn on GPS (Android mobile phone only).
Open the App.
Click to search for the device.
Connect immediately.

warning NOTE

When connecting device in the App, please make sure that your printer is turned on and Bluetooth of your mobile phone is turned on.
Due to the requirements of mobile phone system, the Android mobile phone will use the user's geographic location when connecting, so that the user needs to turn on the GPS and confirm the authorization.

Confirm the Label Size

The device can start printing after the label size is set through the App or a template is selected. Please follow the instructions below to determine it.

Method l:
Check the label paper packaging.
Please refer to the actual size used.
Label size confirmation - Checking the packaging

Method II:
Use a ruler to measure.
Label size confirmation - Using a ruler to measure

Printing Guide

New Label

After clicking "New", customize the label size and paper type.
Customize the label size.
Click "(T)" to input text.
After editing, click to "Print".

Select the Label Template

Click "Label"
Select the label paper template.
Click "(T)" input text.
After editing, click to "Print".

warning NOTE

If the matching template is not selected, there will be undesirable situations such as half printed.

Edit function description

Edit function description - Keys and functions

warning NOTE

App functions will be updated with new functions in irregular, please refer to the actual function.

Edit function description - Function descriptions

How to Deal with Common Problems

Serial	Common problem	Treatment
1	With paper fed into the bin, still no paper is detected on the screen. What's the matter?	Referring to the instructions, check whether the paper is in place on the right side of the printer. Pull out the paper a bit from the outlet, allowing it in between the upper and lower paper sensors, and close the bin cover.
2	Long press the power key but no response	The printer may be in power failure. Restart it after charging for half an hour.
3	What if automatic shutdown of the unit	Check whether the App has set the automatic shutdown time;
		If the power is too low, it will automatically shut down in need of a timely charge.
4	What if the unit refuses to charge	Please charge for at least half an hour;
		Manual reset. There is a reset plughole (reset hole) beside the printer charging port. Just press for 1-2 seconds with a pin and let go;
		Please check whether the charger uses 5V-1A or 5V-2A for charging;
		Replace the charger or move to another outlet;
		In case the above method still fails, please contact the local dealer for replacement.
5	What if the unit refuses to charge	Press the power key to cancel;
		Manual reset. There is a reset plughole (reset hole) beside the printer charging port. Just press for 1-2 seconds with a pin and let go.
6	What if the paper is blank after printing	The paper roll is installed reversely. Arrange the printing paper in the Other direction, making sure that the correct printing side is facing down, and keep it to the right side.
		If paper is blank during the printing gap, please check whether the printer display menu has correctly selected "label paper".
7	Fuzzy printed content	Check whether the label roll is in the storage period or whether there are foreign matters, clean or replace another;
		According to the instructions, wipe the printing area with an alcohol swab to ensure that there is no dirt on the print head.
8	Indirect skip or incomplete printing content occurs	Cleanse the printer thermistor and paper outlet according to the instructions;
		Reinstall the paper roll bracket once, and manually press the paper feeding key once to allow the printer to recognize the paper gap position.
		Check whether the paper size and software print template match.
9	How to solve the problem that the printer does not run smoothly or feeding failure in the process of paper feeding or printing?	The paper roll bracket is too tight or stuck. Generally, it is about 1mm of the Appropriate gap between the roll and the baffles on both sides, which can ensure smooth feeding without paper jam.
		According to the instructions, wipe the printing area and paper outlet area of the printer with an alcohol swab, touch the printing area with your hand to check no stickiness, and then try to print.
10	What if multiple mobile phones are simultaneously connected, but can't be functioning?	A printer can function only connected to one mobile phone, rather than multiple ones at the same time.
		When connected to another phone, please first disconnect the connected one.