KitchenAid KEBI141 Use And Care Manual page 26

IF YOa NEED SERVICE OR ASSISTANCE
FOLLOW THESE STEPS
1. If your oven should fail to operate, review the following list before calling your dealer. You
could save the cost of a service call.
• Have instructions in this book been followed?
• Has the fuse blown, or is the circuit breaker open?
• Is the selector set in correct position?
• Is Oven Lock Lever in proper position for cooking (left) or cleaning (right)?
• Recheck suspected defect.
2. If the problem is not due to one of the above items, first call your dealer or repair service
he recommends.
• All service should be handled locally by the dealer from whom you purchased the oven or
an authorized KitchenAid servicer.
3. In the event you are unable to obtain the name of a local authorized KitchenAid servi¬
cer, call KitchenAid Customer Relations, TOLL FREE: 800-422-1230.
• A Customer Relations representative can recommend a qualified service company in
your area.
If you must call or write, please provide: Model Number, Serial Number, Date of Purchase
and a complete description of the problem. Write to:
Customer Relations Department
KitchenAid, Inc.
P.O. Box 558
St. Joseph, Ml 49085-0558
4. If you are not satisfied with the action taken, contact the Major Appliance Consumer Ac¬
tion Panel (MACAP). MACAP is a group of independent consumer experts that voices
consumer views at the highest levels of the major appliance industry. Contact them only
when the dealer, authorized servicer or KitchenAid, Inc., have failed to resolve your
problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
MACAP will in turn inform us of your action.
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