Shark NINJA WOODFIRE PRO XL OG900 Series Owner's Manual page 8

TROUBLESHOOTING GUIDE – CONT'D
• Should I use any oils or nonstick sprays when smoking?
No, we do not recommend using any oils or nonstick sprays when smoking because smoke will not
adhere to the food as well.
• How do I dispose of burnt pellets after a cook cycle?
Pellets may continue to burn after cook time is complete. Do not touch or remove the smoke box
until the grill has stopped smoking, pellets have completely burnt out, and the smoke box has
cooled. At that point, remove the smoke box and safely discard cooled ash contents.
• Why is preheat taking so long?
Preheat times vary by function and unit temperature.
GRILL: LOW: 9–12 minutes MED: 10–13 minutes HIGH: 13–15 minutes
AIR CRISP, BAKE, ROAST: 2–3 minutes
SMOKER, DEHYDRATE, BROIL: No preheat.
If adding Ninja Woodfire™ Flavor, ignition time will add an additional 3–6 minutes.
Using the unit in inclement weather with heavy rain could cause longer preheat times.
Longer cord length may also cause longer preheat times. We recommend using the shortest
outdoor rated extension cord that fits your outdoor grill setup. We recommend using only outdoor
extension cords marked as "SJOW" and "suitable for use with outdoor appliances."
For cords up to 25 feet, use 14 gauge. For 25- to 50-foot cords, use 12 gauge. Cords longer than
50 feet are not recommended.
While preheating is strongly recommended for best results, you can skip it by pressing and holding
the START/STOP button for 4 seconds. "ADD FOOD" will flash across the screen. Open the hood
and place ingredients in unit. Once the hood is closed, cooking will begin and the timer will start
counting down.
• Can I turn off Ninja Woodfire Flavor?
If you pressed WOODFIRE FLAVOR and already started your cooking function by pressing START/
STOP, you can press the WOODFIRE FLAVOR button again to turn it off if the ignition cycle is less
than 75% complete (indicated by the progress bar on the display screen). If pellets have fully ignited
and the grill has transitioned to the preheat cycle (indicated on the display screen), you cannot turn
off Ninja Woodfire Flavor Technology.
• Can I add more pellets during a cook cycle?
When using the Smoker function, you can add more pellets once the first batch has fully burned. Press
and hold the WOODFIRE FLAVOR button for 3 seconds to ignite new full box of pellets.
To run back-to-back smoking sessions, we recommend refilling the smoke box using the pellet scoop
when half the pellets have burned. DO NOT refill more than once or twice. DO NOT reignite pellets.
• Wi-fi troubleshooting
- Typical home Wi-Fi networks support both 2.4 GHz and 5 GHz.
- Do not use a VPN or a proxy server. Hotspot available to connect only at 2.4GHz.
- Make sure Wi-Fi isolation is turned off on the router.
- If you cannot connect, call 1- 855-427-5125.
• Still can't connect?
- Restart your phone.
- Turn off your phone, wait a few minutes, then turn it back on and connect to Wi-Fi.
- Reboot your grill.
- Unplug your grill for 10 seconds, then plug it back in and press the power button.
- Reboot your router.
- Unplug the router power cable for 30 seconds, then plug it back in. Allow several minutes for your
router to reboot completely.
• What should I do if I verified a wireless network password that is incorrect?
Close the app, then reopen it. Make sure to enter the correct Wi-Fi network password. In your phone's
network settings, choose your home 2.4 GHz network, and select Forget. Reconnect to your home
network. Make sure to use the correct password. (We recommend using the eye icon when entering your
password to make sure it is correct.) If you were able to connect to your home network, proceed to the
app setup process. Turn off your router and wait 30 seconds. Turn your router back on. Check to make
sure your 2.4 GHz network is visible in your phone settings. Turn off the grill, then wait 10 seconds. Turn
the grill back on. Hard-close the app and restart the connection process on the Grill. If you cannot locate
your Wi-Fi password, please contact your Internet service provider.
14
ninjakitchen.com
TROUBLESHOOTING GUIDE – CONT'D
• What should I do if my username or password is invalid?
We recommend you select the eye icon next to the password entry to verify you are entering your
password correctly. Select the "Forgot Password" option on the sign-in page. The automated system
will email you a link to reset your password. If you do not see an email, search your inbox and spam
folder for emails from mysharkninja@sharkninja.com. You can use the "Resend Email" option to
send the email again.
• What should I do if there is an issue resetting password (did not receive the email or token was invalid)?
Select the "Forgot Password" option on the sign-in page. The automated system will email you a
link to reset your password. If you do not see an email, search your inbox and spam folder for emails
from mysharkninja@sharkninja.com. You can use the "Resend Email" option to send the email again.
NINJA COOKING CONNECTED GRILL
IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT
SharkNinja Operating LLC's ("SharkNinja") End-User License Agreement ("EULA") is a legal agreement
between You (either a single entity or an individual) and SharkNinja for SharkNinja's Software
Applications, including those installed by You onto your SharkNinja products or already installed on
your device, including all firmware (referred hereafter as "SN APPS"). By installing, copying, checking a
box, clicking a button confirming your agreement to these terms, or otherwise continuing to use the SN
APPS, You agree to be bound by the terms of this EULA. This license agreement represents the entire
agreement concerning SN APPS between You and SharkNinja, and it supersedes any prior proposal,
representation, or understanding between the parties. If You do not agree to the terms of this EULA,
do not install or use the SN APPS or this product. The SN APPS are protected by copyright laws and
international copyright treaties, as well as other intellectual property laws and treaties.
1. GRANT OF LICENSE. The SN APPS are licensed as follows:
1.1 Installation and Use. SharkNinja grants You the right to download, install, and use SN APPS on
the specified platform for which the SN APP was designed and in connection with SharkNinja
products with which the SN APPS are designed to operate ("SN Devices").
1.2 Backup Copies. You may also make a copy of SN APPS downloaded and installed by You for
backup and archival purposes.
2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
2.1 Maintenance of Copyright Notices. You must not remove or alter any copyright notices on any
and all copies of the SN APPS.
2.2 Distribution. You may not distribute copies of the SN APPS to third parties.
2.3 Prohibition on Reverse Engineering, Decompilation, and Disassembly. You may not reverse
engineer, decompile, or disassemble SN APPS, except and only to the extent that such activity is
expressly permitted by applicable law notwithstanding this limitation.
2.4 Rental. You may not rent, lease, or lend SN APPS without written permission from SharkNinja.
2.5 NOT FOR RESALE SOFTWARE. Applications identified as "Not for Resale" or "NFR," may not be
resold, transferred, or used for any purpose other than demonstration, test, or evaluation.
2.6 Support Services. SharkNinja may provide You with support services related to SN APPS
("Support Services"). Any supplemental software code provided to You as part of the Support
Services shall be considered part of SN APPS and subject to the terms and conditions of this
EULA.
2.7 Compliance with Applicable Laws. You must comply with all applicable laws regarding use
of SN APPS.
3. UPDATES.
SharkNinja may provide You with upgrades or updates to SN APPS. This EULA will govern any
upgrades provided by SharkNinja that replace and/or supplement SN APPS, unless such upgrade is
accompanied by a separate EULA, in which case the terms of that EULA will govern. If You decide
not to download and use an upgrade or update provided by SharkNinja, You understand that You
could put SN Apps at risk to serious security threats or cause SN Apps to become unusable or
unstable.
15
ninjakitchen.com