Troubleshooting - Sony BDV-HZ970W Operating Instructions Manual

Troubleshooting
If you experience any of the following difficulties while using the system, use this troubleshooting
guide to help remedy the problem before requesting repairs. Should any problem persist, consult your
nearest Sony dealer.
Note that if service personnel changes some parts during repair, these parts may be retained.
In the event of a problem with the S-AIR function, have a Sony dealer check the entire system together
(S-AIR main unit and sub unit).
Power
Symptom
The power is not turned on.
"PROTECTOR" and "PUSH
POWER" appear alternately in
the front panel display.
Problems and solutions
• Check that the AC power cord (mains lead) is connected securely.
Press I/(.D to turn off the system, and check the folh)wing items after
"STANDBY" disappears.
• Are the + and - speaker cords short-circuited?
• Are you using only the specified speakers'?
• Is anything blocking the ventilation holes of the system?
• After checking the above items and fixing any problems, turn on the system. If
the cause of the problem cannot be found even afler checking all the above
items, consult your nearest Sony dealer.
General
Symptom Problems and solutions
The remote does not function.
• The distance
between the remote and the unit is too far.
• The batteries in the remote are weak.
• When you cannot perform menu operations via the front panel display, press
HOME on the remote.
The system does not work • Disconnect the AC power cord (mains lead) from the wall outlet (mains), then
normally, reconnect afler several minutes.
Picture
Symptom Problems and solutions
There is no picture. • Check the video connection (page 22).
• The unit is not connected to the correct TV input jack (page 22).
• The video input on the TV is not set so that you can view pictures from the
system.
• Check the output method on your system (page 22).
• The unit is connected to an input device that is not HDCP (High-bandwidth
Digital Content Protection) compliant ("HDMI" on the front panel does not
light up) (page 22).
• When playing a double-layer DVD, the video and audio may be momentarily
interrupted at the point where the layers switch.
• Depending on the TV or vide() component, 3D images may not appear. 3D images from the HDMI (IN
l) or HDMI (IN 2) jack do not
appear on the TV screen.
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