Bose Bass Module 500 Manual
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Bose Bass Module 500 Manual

Bose Bass Module 500 Manual

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User Manual of Product 1:
Bose Bass Module 500, Black
User Manual of Product 2:
Bose Home Speaker 500: Smart Bluetooth Speaker with Alexa
Voice Control Built-In, Black

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Summary of Contents for Bose Bass Module 500

  • Page 1 User Manual of Product 1: Bose Bass Module 500, Black User Manual of Product 2: Bose Home Speaker 500: Smart Bluetooth Speaker with Alexa Voice Control Built-In, Black...
  • Page 2 B A S S M O D U L E 5 0 0...
  • Page 3 I M P ORTA N T SA F ET Y I N STR UCT IO NS Please read and keep all safety, security, and use instructions. Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The complete declaration of conformity can be found at: www.Bose.com/compliance...
  • Page 4 • Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain readily operable. • Due to ventilation requirements, Bose does not recommend placing the product in a confined space such as in a wall cavity or in an enclosed cabinet.
  • Page 5 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
  • Page 6 REG U LATORY I N FO R MAT IO N For Europe: Frequency bands of operation 2400 to 2483.5 MHz, 5150 to 5350 MHz, and 5470 to 5725 MHz. Maximum transmit power less than 20dBm EIRP. Maximum transmit power is below regulatory limits such that SAR testing is not necessary and exempt per applicable regulations.
  • Page 7 Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan Phone Number: +886-2-2514 7676 Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000 México, D.F. Phone Number: +5255 (5202) 3545 Input Rating: 100–240V...
  • Page 8 This product is capable of receiving automatic security updates from Bose. To receive automatic security updates, you must complete the product setup process in the Bose Music app and connect the product to the Internet. If you do not complete the setup process, you will be responsible for installing security updates that Bose makes available.

  • Page 9: Table Of Contents

    Connect the bass module to power ................ 12 CONNECT TO A SOUNDBAR OR SPEAKER Choose your connection method ................13 Connect using the Bose Music app ................. 14 New to the Bose Music app? ................14 Connect using the SoundTouch 300 remote ............15 Check for sound ......................
  • Page 10 CON TE NTS TROUBLESHOOTING Try these solutions first ....................20 Other solutions ........................ 20 Reset the connection to the soundbar ..............22 Reset the bass module ....................23 REFERENCE Access your soundbar or speaker owner’s guide ..........24 E N G...
  • Page 11 Power cord* *May ship with multiple power cords. Use the power cord for your region. NOTE: If any part of the product is damaged, do NOT use it. Contact your authorized Bose dealer or Bose customer service. Visit: global.Bose.com/Support E N G...

  • Page 12: Bass Module Placement

    Place the bass module along the same wall as your TV, or along any other wall in the front third of the room. Keep the back side of the bass module (the side opposite the Bose logo) at least 3 in. (7.6 cm) from any other surface. Blocking the port on the bottom of this side may affect acoustic performance.

  • Page 13: Power

    P OW E R CONNECT THE BASS MODULE TO POWER 1. Connect the power cord to the b connector on the bass module. POWER 2. Plug the other end of the power cord into an AC (mains) power outlet. E N G...

  • Page 14: Connect To A Soundbar Or Speaker

    The way you connect the bass module depends on your soundbar or speaker. Choose your connection method from the table below. SOUNDBAR OR SPEAKER CONNECTION METHOD Connect using the Bose Music app (see page 14). Bose Soundbar 500 or NOTE: If you can’t access or have trouble Bose Soundbar 700 connecting using the Bose Music app, see “Troubleshooting”...

  • Page 15: Connect Using The Bose Music App

    CON N ECT TO A SOUN D BA R O R S P E A KE R CONNECT USING THE BOSE MUSIC APP 1. In the Bose Music app, from the My Bose screen, select your soundbar. 2. Tap the soundbar image in the bottom-right corner of the screen.

  • Page 16: Connect Using The Soundtouch 300 Remote

    CON N ECT TO A SOUN D BA R O R S P E A KE R CONNECT USING THE SOUNDTOUCH 300 REMOTE 1. On your s oundbar’s remote, press the SoundTouch button e. 2. Press and hold k until the connectivity light l on the soundbar blinks white. Once connected, you hear a tone.

  • Page 17: Connect Using An Audio Cable

    (not provided). If you don’t have a 3.5 mm audio cable (commonly used for headphones and mobile devices), visit worldwide.Bose.com/Support/BASS500 to purchase a 15 ft. (4.5 m) cable. You can also purchase this part at your local electronics store. 1. Connect one end of a 3.5 mm audio cable to the x connector on the bass module.
  • Page 18 2. Connect the other end of the cable to the h connector on the back of the soundbar or speaker. BASS NOTES: Bose TV Speaker: Make sure to connect the cable to the h connector, not the B connector. SoundTouch 300 soundbar: Connect the cable to the p connector. 3. Check for sound (see page 15).

  • Page 19: Bass Module Status

    Connected to the soundbar or speaker Blinking white Downloading a software update Solid amber Network standby (wireless connection) Blinking amber Ready to connect to the soundbar or speaker Power-saving mode (wired connection) Blinking red Error - contact Bose customer service E N G...

  • Page 20: Care And Maintenance

    Do NOT allow objects to drop into any openings. REPLACEMENT PARTS AND ACCESSORIES Replacement parts and accessories can be ordered through Bose customer service. Visit: global.Bose.com/Support LIMITED WARRANTY Your bass module is covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty.

  • Page 21: Troubleshooting

    Visit: worldwide.Bose.com/contact SYMPTOM SOLUTION Bose Music app Make sure your mobile device is compatible with the Bose Music app and doesn’t work on meets minimum system requirements. For more information, refer to the mobile device app store on your mobile device.
  • Page 22 NOTE: If you no longer have the ADAPTiQ headset (provided with your soundbar), contact Bose customer service for a replacement. If the bass module is connected to a Bose TV Speaker, make sure the 3.5 mm audio cable (not provided) is connected to the h connector on the back of the speaker, not the B connector.

  • Page 23: Reset The Connection To The Soundbar

    TR OUBL ES H O OTI N G RESET THE CONNECTION TO THE SOUNDBAR If the bass module no longer connects to the soundbar, reset the bass module’s wireless connection. Resetting the wireless connection causes the soundbar to try to reconnect to the bass module, which may resolve connection issues.

  • Page 24: Reset The Bass Module

    TR OUBL ES H O OTI N G RESET THE BASS MODULE Resetting the bass module clears all wireless connection information and returns the bass module to original factory settings. 1. Press and hold the button on the back of the bass module until the system status light blinks white.

  • Page 25: Reference

    ACCESS YOUR SOUNDBAR OR SPEAKER OWNER’S GUIDE For instructions and troubleshooting specific to your soundbar or speaker, refer to your soundbar or speaker owner’s guide. Visit: Bose Soundbar 500: worldwide.Bose.com/Support/SB500 Bose Soundbar 700: worldwide.Bose.com/Support/SB700 SoundTouch 300 soundbar: global.Bose.com/Support/ST300 Bose TV Speaker: worldwide.Bose.com/Support/TVS...
  • Page 26 ©2020 Bose Corporation 100 The Mountain Road, Framingham, MA 01701-9168 USA AM810673-0010 Rev. 03...
  • Page 27 H O M E S P E A K E R 5 0 0...
  • Page 28 I M P ORTA N T SA F ET Y I N STR UCT IO NS Please read and keep all safety, security, and use instructions. Important Safety Instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4.
  • Page 29 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
  • Page 30 REG U LATORY I N FO R MAT IO N For Europe: Frequency band of operation 2400 to 2483.5 MHz: • Bluetooth/Wi-Fi: Maximum transmit power less than 20 dBm EIRP. • Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP. Frequency bands of operation 5150 to 5350 MHz and 5470 to 5725 MHz: •...
  • Page 31 Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan Phone Number: +886-2-2514 7676 Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000 México, D.F. Phone Number: +5255 (5202) 3545 Input power rating: 100 - 240V 50/60Hz;...
  • Page 32 The serial and model numbers are located on the bottom of the speaker. Serial number: ____________________________________________________________________ Model number: ____________________________________________________________________ Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product. You can easily do this by going to global.Bose.com/register E N G...
  • Page 33 To view the license disclosures that apply to the third-party software packages included as components of your Bose Home Speaker 500 product: 1. On the speaker, tap and hold the Volume up button H and the Volume down button z for 5 seconds.
  • Page 34 Network standby ......................13 Manually set the speaker to network standby ..........13 BOSE MUSIC APP SETUP Download the Bose Music app .................. 14 EXISTING BOSE MUSIC APP USERS Add the speaker to an existing account ..............15 Connect to a different Wi-Fi® network ..............15 SPEAKER CONTROLS Speaker functions ......................
  • Page 35 CON TE NTS VOICE ASSISTANT Voice assistant options ....................19 Set up your voice assistant ..................19 Access Alexa ........................20 Use your voice ......................20 Use the speaker controls ..................21 Access your Google Assistant ................... 22 Use your voice ......................22 Use the speaker controls ..................
  • Page 36 CON TE NTS SPEAKER STATUS Wi-Fi status ........................31 Bluetooth connection status ..................32 AUX status ......................... 32 Voice assistant status ....................33 Microphone off indicator ..................33 Media playback and volume ..................34 Updates and errors ......................34 SPEAKER DISPLAY Set the clock ........................
  • Page 37 Power cord* *May ship with multiple power cords. Use the power cord for your region. NOTE: If any part of the product is damaged, do not use it. Contact your authorized Bose dealer or Bose customer service. Visit: worldwide.Bose.com/Support/HS500 E N G...

  • Page 38: Speaker Placement

    SP EA KER P L ACE M E NT RECOMMENDATIONS For best performance, follow these recommendations when placing the speaker: • Do NOT place the speaker on top of audio/video equipment (receivers, TVs, etc.), or any other object that may generate heat. Heat generated by these items may result in poor speaker performance.

  • Page 39: Connect The Speaker To Power

    • Tap any button on the speaker. • Play or resume audio using your mobile device or using the Bose Music app. • Talk to Amazon Alexa or your Google Assistant. NOTE: To access your voice assistant in network standby, make sure the speaker is set up using the Bose Music app and the microphone is on (see page 19).

  • Page 40: Bose Music App Setup

    BOSE M U SI C A P P SET UP The Bose Music app lets you set up and control the speaker from any mobile device such as a smartphone or tablet. Using the app, you can stream music, set and change presets, add music services, explore internet radio stations, configure Amazon Alexa or your Google Assistant, and manage speaker settings.

  • Page 41: Existing Bose Music App Users

    ADD THE SPEAKER TO AN EXISTING ACCOUNT 1. In the Bose Music app, from the My Bose screen, tap H. NOTE: To return to the My Bose screen, tap Z in the top-left corner of the screen. 2. Follow the app instructions.

  • Page 42: Speaker Controls

    SP EA KER CO N T R O L S Play/Pause Volume down Volume up Action button AUX button (see page 18) (see page 30) Bluetooth Microphone button off button (see page 26) (see page 18) Preset buttons (see page 25) E N G...

  • Page 43: Speaker Functions

    SP EA KER CO NT RO L S SPEAKER FUNCTIONS Speaker controls are located on the top of the speaker. NOTE: You can also control your speaker using the Bose Music app. Media playback and volume Play/Pause Volume down Volume up...

  • Page 44: Voice Assistant Controls

    The speaker includes six presets that you can set to play audio from your favorite music services. Once set, you can access your music at any time, with a simple touch of a button or by using the Bose Music app. Preset buttons For more information about setting and using presets, see “Preset Personalization”...

  • Page 45: Voice Assistant

    Before you begin, make sure your mobile device and the speaker are connected to the same Wi-Fi network. To set up your voice assistant, use the Bose Music app. You can access this option from the Settings menu. NOTE: When setting up your voice assistant, make sure you use the same audio service account that you used in the Bose Music app.

  • Page 46: Access Alexa

    Play funk in the living room. NOTE: Make sure you say the speaker name you assigned in the Bose Music app. If multiple Play on a specific speaker speakers have the same name, use the name assigned in the Alexa app or change the name in the Bose Music app.

  • Page 47: Use The Speaker Controls

    VOI CE ASSI STA N T The Action button b and Microphone off button n are used to control Alexa. Use the speaker controls They are located on the top of the speaker. Microphone off button THINGS TO TRY WHAT TO DO Tap b then say your request.

  • Page 48: Access Your Google Assistant

    VOI CE ASSI STA N T ACCESS YOUR GOOGLE ASSISTANT Get hands-free help from your Bose Home Speaker 500, which now works with your Google Assistant so you can pause and play your favorite media using just your voice. For more information on what your Google Assistant can do, visit: https://support.google.com/assistant...

  • Page 49: Use The Speaker Controls

    VOI CE ASSI STA N T You can use the Action button b and Microphone off button n to control your Use the speaker controls Google Assistant. They are located on the top of the speaker. Microphone off button THINGS TO TRY WHAT TO DO Tap b then say your request.

  • Page 50: Play Audio With Your Google Assistant

    Choose a default audio service During initial setup for your Google Assistant, the Google Assistant app prompts you to select a default audio service. When using your Google Assistant with Bose products, only Pandora and Spotify are supported default services. Although other audio services are listed as available during setup, they are not supported.

  • Page 51: Preset Personalization

    P R ESET P ERS O N AL I ZATI O N You can control presets using the Bose Music app or the buttons on the top of the speaker. NOTE: You can’t set presets in Bluetooth mode or AUX mode.

  • Page 52: Bluetooth® Connections

    TIP: The Bluetooth menu is usually found in the Settings menu. 3. Select your speaker from the device list. TIP: Look for the name you entered for your speaker in the Bose Music app. If you didn’t name your speaker, the default name appears.

  • Page 53: Disconnect A Mobile Device

    B LU E TO OT H CO NN E CT I O NS DISCONNECT A MOBILE DEVICE Use the Bose Music app to disconnect your mobile device. NOTE: You can also use Bluetooth settings on your mobile device. Disabling the Bluetooth feature disconnects all other devices.

  • Page 54: Clear The Speaker Device List

    BLUETOOT H CO N NE CT IO NS CLEAR THE SPEAKER DEVICE LIST 1. Tap and hold l for 10 seconds until the light bar fills to the center, pulses white twice then fades to black. The light bar pulses blue. 2.

  • Page 55: Stream Audio With Airplay

    STR EA M AUD I O W I TH A IR P L AY The speaker is capable of playing AirPlay 2 audio, which allows you to quickly stream audio from your Apple device to the speaker or multiple speakers. NOTES: ...

  • Page 56: Wired Connections

    W I R ED CO NN E CT I O NS CONNECT AN AUDIO CABLE You can connect a smartphone, tablet, computer or other type of mobile device to the speaker using a 3.5 mm audio cable (not provided). 1. Connect one end of the 3.5 mm audio cable (not provided) to the headphone jack on your mobile device.

  • Page 57: Speaker Status

    SP EA KE R STAT US The LED light bar located on the front of the speaker shows the speaker status. Light bar WI-FI STATUS Shows the Wi-Fi connection status of the speaker. LIGHT BAR ACTIVITY SYSTEM STATE Pulsing white Connecting to Wi-Fi Connected to Wi-Fi Solid white then fades...

  • Page 58: Bluetooth Connection Status

    SP EA KE R STATU S BLUETOOTH CONNECTION STATUS Shows the Bluetooth connection status for mobile devices. LIGHT BAR ACTIVITY SYSTEM STATE Ready to connect a Pulsing blue to mobile device Connecting to a Pulsing white mobile device Solid white then fades Connected to a to black mobile device...

  • Page 59: Voice Assistant Status

    SP EA KE R STATU S VOICE ASSISTANT STATUS Shows the status of your voice assistant. LIGHT BAR ACTIVITY SYSTEM STATE Voice assistant is idle Voice assistant is listening White light slides to the center then glows solid White light slides to Voice assistant is thinking the sides Voice assistant is speaking...

  • Page 60: Media Playback And Volume

    White light slides from Updating speaker left to right Source error – refer to the Pulses amber four times Bose Music app Request is temporarily Pulses red four times unavailable – try again later Speaker error – contact Solid red...

  • Page 61: Speaker Display

    Display SET THE CLOCK Use the Bose Music app to set the display clock. TURN THE DISPLAY OFF The display is always lit. To turn the display off: 1. Disable the clock using the Bose Music app.

  • Page 62: Advanced Features

    A DVA N CED F E ATUR E S UPDATE THE SPEAKER The speaker updates automatically when connected to the Bose Music app and to your Wi-Fi network. DISABLE/ENABLE WI-FI Press and hold Play/Pause F and the Bluetooth button l for 5 seconds until the white light fills to the center, pulses twice then fades to black.

  • Page 63: Care And Maintenance

    • Do NOT allow liquids to spill into any openings. REPLACEMENT PARTS AND ACCESSORIES Replacement parts and accessories can be ordered through Bose customer service. Visit: worldwide.Bose.com/Support/HS500 LIMITED WARRANTY The speaker is covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty.

  • Page 64: Try These Solutions First

    Make sure you are using the Bose Music app for setup. NOTE: If the app doesn’t prompt you to set up your speaker, tap the My Bose icon in the top-left corner. Tap H to Speaker doesn’t respond during setup add your product.
  • Page 65 TR OUBL ES H O OTI N G SYMPTOM SOLUTION In the Bose Music app, select the correct network name, and enter network password. Make sure the speaker and your mobile device are connected to the same Wi-Fi network. If your network information has changed, see page 15.
  • Page 66 Make sure the speaker and your mobile device are connected to Bose account the same Wi-Fi network. Make sure Alexa has been set up using the Bose Music app (see page 19). NOTE: The speaker must be set up and connected to your Wi-Fi Make sure the Microphone off button n is not glowing red.
  • Page 67 Choose Pandora or Spotify as your default audio service (see page 24). Make sure you use the same audio service account on the Bose Music app and Google Assistant app. Your Google Assistant may not support your request. New features are added periodically.

  • Page 68: Reset The Speaker

    Volume down AUX button The speaker reboots. When the reset is complete, the light bar glows solid amber. Restore the speaker network and audio settings Set up the speaker using the Bose Music app (see page 14). E N G...
  • Page 69 ©2019 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA AM810699-0010 Rev. 06...

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