Troubleshooting
Problems
Headset has no sound
The person on
the other end
cannot hear me
Possible solutions
Ensure that the headset is turned on, and properly
connected through the wireless dongle or Inline
audio cable.
Ensure that you're not using the headset with Inline
audio connection while charging.
Ensure that the audio player is playing music, and
that the computer volume and media player volume
are on and not muted.
Click the volume icon on your computer. Adjust the
volume level on the volume bar.
Check the playback setting on the computer, and
ensure that the default device is set to DEVICE
NAME.
Check the headset is within range (10 m) of the
wireless dongle.
Check wireless connection is good.
Check that the headset is connected to wireless
dongle (recommended mode) on your computer
during game.
Ensure that the microphone is positioned close to
the mouth.
Ensure that the microphone is not muted. The mute
light on boom microphone should be off.
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