Troubleshooting - Philips AVENT SCD641 User Manual

Troubleshooting

HOW TO USE / CONNECT
Problem
Can I connect my Philips
Avent Connected Baby
Camera (SCD641,
SCD643) to Philips
Avent Connected Baby
Monitor's parent unit
(SCD921, SCD923)?
I cannot download and
install the app� What can
I do?
How can I factory-reset
the baby camera?
NOISE/SOUND
Problem
Why does the app or
baby camera produce a
high-pitched noise?
Why don't I hear a
sound? Why I can't I hear
my baby cry?
This chapter summarizes the most common problems you could
encounter with the appliance� If you are unable to solve the problem
with the information below, visit www.philips.com/support for a list of
frequently asked questions or contact the consumer care centre in your
country�
Solution
The Philips Avent Connected Baby Monitor's parent unit can only connect
to the baby unit which included in the same package�
If you want to view more than one baby cameras and baby units, you can
connect them to the Philips Avent Baby Monitor+ app�
Please check if any of the following factors prevent a smooth download�
Is your Wi-Fi signal stable and strong enough? Does your smart device
run on iOS 11 or higher, Android 6 or higher? Do you have enough space
left on your smart device to install the app? Did you enter the correct
password for the App Store or Google Play?
You can factory-reset the baby camera by long-pressing the on/off
button for 10 seconds. The baby camera will reboot and the indicator
light will flash in green and orange, the factory-reset is completed when
the indicator light turns solid green� All the settings will be removed
after the factory-reset, including the connected Wi-Fi router's SSIDs and
passwords and the connected app users� You can factory-reset the baby
camera if you stop using the product and want to transfer it to a new
user�
Solution
Perhaps the app and baby camera are too close to each other� Make sure
they are at least 2�5 meters / 8�2 feet away from each other�
The volume of the app may be set too high� Decrease the volume of the
app�
Perhaps you have muted the app� Unmute it by tapping the mute icon on
the video screen�
The sensitivity is set too low� Increase the sensitivity in the app to a higher
level�
The baby camera may be too far away from your baby� Make sure the
baby camera is not further than 1�5 meters / 5 feet away from your baby
for optimal sound detection� Closer than 1 meter /3�5 feet increases
strangulation hazard�
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