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Read this Use & Care Guide. It will help you assemble and operate your new Kenmore vacuum cleaner in the safest and most effective way.
For more information about vacuum cleaner care and operation, call the Vacuum Cleaner Help Line at 1-844-608-3080 (US) / 1-844-608-3081 (CA). You will need the complete model and serial numbers when requesting information.
Your vacuum cleaner's model and serial numbers are located on the Model and Serial Number Plate. Record the model number and serial number of your new Kenmore vacuum cleaner.
Your KENMORE INTUITION BAGGED UPRIGHT VACUUM CLEANER is packaged with the following parts and components assembled separately in the carton:
1 | Upright Vacuum Cleaner | 1 | Upholstery Tool |
1 | Handle | 1 | Pet HandiMate |
1 | Wand | 1 | Deluxe Dusting Brush |
1 | Crevice Tool | 6 | Dust Bags (one dust bag is pre-installed in the vacuum) |
1 | Flexible Hose | 1 | Use & Care Guide |
It is important to know your vacuum cleaner's parts and features to assure its proper and safe use. Review these before using your vacuum cleaner.
REPLACEMENT PARTS | ||
Item | Part No.(US) | Part No.(CA) |
Foam Filter | 561060125 | 561060125 |
HEPA Media Exhaust Filter | 561055118 | 561055118 |
Upholstery Tool | 561055176 | 561055176 |
Crevice Tool | 561065101 | 561065101 |
Dust Bag (6-pack) | IB600 | 63296 |
Wand | 561082107 | 561082107 |
Flexible Hose (with handle) | 561082106 | 561082106 |
Deluxe Dusting Brush | 561060177 | 561060177 |
Pet HandiMate | 561014106 | 561014106 |
Filter Kit (HEPA Exhaust + Foam Filter) | 561060184 | 561060184 |
To order a replacement part, call 1-844-608-3080 (US) / 1-844-608-3081 (CA).
Please pay special attention to these hazard alert boxes, and follow any instructions given. WARNING statements alert you to such hazards as fire, electric shock, burns and personal injury. CAUTION statements alert you to such hazards as personal injury and/or property damage.
Before assembling the vacuum cleaner, check the PACKING LIST. Use this list to verify that you have received all the components of your new Kenmore Intuition Bagged Upright Vacuum Cleaner.
NOTE: DO NOT tilt the wand to insert it into the nozzle neck.
DO NOT insert the wand before placing the body onto the nozzle.
Electrical Shock and Personal Injury Hazard.
Wrapping the cord too tightly with excessive stress on the cord may cause cord damage. A damaged cord is an electrical shock hazard and could cause personal injury or damage.
Moving parts! To reduce the risk of personal injury, DO NOT touch the brushroll when vacuum is on. Contacting the brushroll while it is rotating can cut, bruise or cause other injuries. Always turn off after operation. Use caution when operating near children or pets.
To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.
Personal Injury and Product Damage Hazard
Electrical Shock and Personal Injury Hazard
Wrapping the cord too tightly puts stress on the cord and can cause cord damage. A damaged cord is an electrical shock hazard and could cause personal injury or damage.
NOTE: Make sure the vacuum cleaner is completely assembled. Do not operate vacuum cleaner without dust bag in place.
NOTE: Your vacuum cleaner has two cleaning modes: one dedicated for bare floor and one for carpets. The vacuum turns on in carpet cleaning mode, which means the brushroll is spinning. To switch to bare floor mode, simply press the Brushroll On/Off button to turn the brushroll off. We do not recommend vacuuming with the brushroll on when cleaning bare floors as this may damage your floor.
NOTE: The brushroll rotates when the vacuum cleaner is in this position.
NOTE: Brushroll does not rotate in either mode when handle is in fully upright position.
Do not allow the vacuum cleaner to remain in one spot for any length of time when the brushroll is turning. Damage to carpet may occur.
NOTE: If the brushroll is turned on, first press the Brushroll On/Off button to stop the brushroll, and then press the On/Off button to turn off the vacuum.
As the dust bag fills with dirt and debris, an indicator near the wand can be used to estimate the level of bag fill. Once all LEDs are illuminated red, the bag should be replaced. See "DUST BAG REPLACEMENT" for the dust bag replacement instructions.
Bag Fill Level Indicator | Bag Fill Level |
One LED light (furthest left), green continuous | Lights progressively illuminate to show the bag is filling. Replace the bag Replace the bag when all LED lights begin to illuminate red continuously. |
Two LED lights, orange continuous | |
Three LED lights, orange continuous | |
Four LED lights, red continuous |
Make sure the dust bag is replaced when all LED lights begin to illuminate red continuously. If not, the LED lights will flash red. If the red flashing remains after replacing the dust bag, check and clean the air path as it is blocked.
Brushroll Status Indicator | Status |
Green LED Lights | The brushroll is spinning and working as it should. |
Red LED Lights | There is a jam in the brushroll area. Turn off and unplug the vacuum, and remove any blockages in the nozzle. |
No LED Lights | The brushroll is off. |
When using attachments, be careful not to over extend the stretch hose when reaching. Trying to reach beyond the hose stretch capability could cause the vacuum cleaner to tip over.
DO NOT pull the vacuum cleaner around the room by the hose. Property damage or personal injury could result.
When using attachments, be careful not to over extend the stretch hose when reaching. Trying to reach beyond the hose stretch capability could cause the vacuum cleaner to tip over.
DO NOT pull the vacuum cleaner around the room by the hose. Property damage or personal injury could result.
All included accessory tools can be inserted into either the handle or the wand.
Slide the collar of the brush into the open end of the hose or wand.
Use deluxe dusting brush for cleaning loose surfaces such as drapes, furniture or walls. See ATTACHMENT USE TABLE.
The upholstery tool can be attached to the end of the handle and the wand. Slide the collar of the tool into the open end of the handle or wand. Use the upholstery tool for cleaning upholstery and fabric surfaces such as sofas and drapes. See ATTACHMENT USE TABLE.
Slide the collar of the crevice tool into the open end of the hose or wand.
Use crevice tool for cleaning in tight spaces such as furniture, between cushions, and stairs. See ATTACHMENT USE TABLE.
The Pet HandiMate can be attached to the end of the handle and the wand.
Pet HandiMate pivots for more convenient cleaning.
Use Pet HandiMate for cleaning fabric surfaces such as furniture and carpet. See ATTACHMENT USE TABLE.
Use attachments when the vacuum cleaner is upright.
CLEANING AREA ![]() | ||||||
ATTACHMENT | Furniture* | Between Cushions* | Drapes* | Stairs | Baseboards | |
Carpet | Bare | |||||
![]() DELUXE DUSTING BRUSH | ![]() | ![]() | ||||
![]() UPHOLSTERY TOOL | ![]() | ![]() | ||||
![]() CREVICE TOOL | ![]() | ![]() | ![]() | ![]() | ![]() | |
![]() PET HANDIMATE | ![]() | ![]() |
*Always clean attachments before using on fabrics.
This vacuum cleaner has a thermal protector which automatically trips to protect the vacuum cleaner suction motor. If a clog prevents the normal flow of air to the motor, the thermal protector turns the motor off automatically. This allows the motor to cool in order to prevent possible damage to the vacuum cleaner.
To reset thermal protector: Turn the vacuum cleaner off and unplug the power cord from the outlet to allow the vacuum cleaner to cool and the thermal protectors to reset.
Always return the vacuum cleaner to the upright position before using the hose and attachments. Failure to do so may result in overheating of the brushroll motor and can cause the thermal protectors to trip.
Check for and remove clogs, and replace dust bag if necessary. Also check and clean any clogged filters. Wait approximately 50 minutes before restarting vacuum cleaner.
This vacuum cleaner has a By-Pass Valve which prevents motor overheating and damage. The valve opens to provide cooling air when a clog prevents normal air flow to the vacuum cleaner suction motor. You will notice a change of sound as air rushes through the valve opening.
To correct the problem: remove any clogs, check and replace filters if needed, check and install new dust bag if needed.
NOTE: The By-Pass Valve may open when using attachments or when cleaning new carpet due to reduced airflow or air path is blocked, caused by the attachments themselves or by new carpet lint filling the dust bag quickly.
For best performance, the motorized nozzle is equipped with a hair eliminator brushroll, which prevents build up of hair, string and other debris on the brushroll. To remove any hair wrapped around the brushroll, simply continue vacuuming allowing the brushroll to automatically remove the hair wrap and send it to the dust bag.
Moving parts! To reduce the risk of personal injury, DO NOT touch the brushroll when vacuum is on. Contacting the brushroll while it is rotating can cut, bruise or cause other injuries.
The brushroll has built-in protection against motor damage should the brushroll jam. If the brushroll slows down or stops, the brushroll overload protector shuts off the brushroll motor and the brushroll status indicator emits red light. The vacuum cleaner suction motor will continue to run.
To solve the problem: Turn off and unplug vacuum cleaner, remove obstruction, then turn on the vacuum cleaner.
NOTE: Once the brushroll motor shuts down, clear jam from brushroll and then restart the vacuum cleaner. If the problem persists, contact the vacuum cleaner help line for assistance.
To assist with push/pull force of the vacuum on surfaces like thick carpet, the suction control valve can be opened to help reduce suction. Note that for best cleaning results, the suction control valve must be fully closed.
Always follow all safety precautions when performing maintenance to the vacuum cleaner.
Electrical Shock and Personal Injury Hazard
Disconnect electrical supply before servicing or cleaning the vacuum cleaner. Failure to do so could result in electrical shock or personal injury from vacuum cleaner suddenly starting.
The motorized nozzle is equipped with sharp comb teeth inside. DO NOT touch comb teeth when servicing or cleaning the vacuum, or it may cause personal injury.
NOTE: Wash attachments in warm soapy water, rinse and air dry. Do not clean in dishwasher.
Do not use attachments if they are wet. Attachments used in dirty areas, such as under a refrigerator, should not be used on other surfaces until they are washed. They could leave marks.
Electrical Shock and Personal Injury Hazard
Wrapping the cord too tightly puts stress on the cord and can cause cord damage. A damaged cord is an electrical shock hazard and could cause personal injury or damage.
Always unplug power cord from electrical outlet before performing any service on vacuum cleaner.
Electrical Shock Hazard
Unplug power cord from electrical outlet. Do not operate the vacuum cleaner without the foam filter. Be sure the filter is dry and properly installed to prevent motor failure and/or electrical shock.
Clean the foam filter with cold water as needed.
NOTE: When the cleaning of filters no longer restores vacuum cleaner suction to full power, or the filters are worn or broken, replace the filters. To purchase filters, call 1-844-608-3080 (US) / 1-844- 608-3081 (CA).
Regularly clean and replace the filters to keep the vacuum's suction power optimal.
It is recommended to clean the HEPA media exhaust filter with cold water every year.
NOTE: When the cleaning of the filter no longer restores vacuum cleaner suction to full power, or the filter is worn or broken, replace the exhaust filter. To purchase the exhaust filter, call 1-844-608-3080 (US) / 1-844-608-3081 (CA).
Always unplug the power cord from an electrical outlet before performing maintenance to the vacuum cleaner.
Cut off any carpet pile and lint entangled around brushroll with a pair of scissors.
To reduce the risk of injury from moving parts, remove Pet HandiMate vacuum hose or wand before servicing.
Disconnect electrical supply before removing clogs. Failure to do so could result in electrical shock or personal injury
If there is noticeable abnormal noise when using the vacuum or the suction power suddenly drops, it is necessary to check the air path for clogs.
Frequently check air path to make sure it is free of obstructions.
NOTE: The four LED lights of bag fill level indicator flash red when the air path is blocked.
To separate the body from the nozzle, press the Lift-Up button and lift up the body.
Review this table to find do-it-yourself solutions for minor performance problems. Any service needed, other than maintenance described in this Use & Care Guide, should be performed by a qualified service agent.
Disconnect electrical supply before performing maintenance to the vacuum cleaner.
Failure to do so could result in electrical shock or personal injury.
PROBLEM | POSSIBLE CAUSE | SOLUTION |
Vacuum cleaner won't run. | Unplugged at wall outlet. | Plug in firmly, press the On/Off button. |
The On/Off button is not pressed to start the vacuum cleaner. | Press the On/Off button to start the vacuum cleaner. | |
Defective wall outlet. | Check with a good appliance or lamp. Have outlet properly serviced. | |
The vacuum body is overheated. | Unplug the power cord and let the vacuum cool down for 50 minutes. | |
The motor is damaged. | Call 1-844-608-3080 (US) / 1-844-608-3081 (CA) for assistance. | |
Poor job of dirt pick-up. | The hose and attachments are not installed correctly. | Check the hose and attachments for correct installation and ensure they are snapped firmly in place. |
Dust bag is not installed correctly. | Check dust bag for correct installation and ensure it is snapped firmly in place. | |
Full or clogged dust bag. | Change the dust bag. | |
There is a clog in the air path. | Check and remove all clogs. | |
Suction control is in open position. | Adjust the suction control to increase suction. | |
The foam filter or HEPA media exhaust filter needs to be cleaned or replaced. | Clean or replace the foam filter or HEPA media exhaust filter. Follow the foam filter cleaning or HEPA media exhaust filter cleaning instructions. | |
The hose is worn. | Replace the hose assembly. To purchase parts, call 1-844-608-3080 (US) / 1-844-608-3081 (CA). | |
The brushroll is worn. | Call 1-844-608-3080 (US) / 1-844-608-3081 (CA) for assistance. | |
Dust escapes from vacuum. | Dust bag or dust bag chamber cover is not installed correctly. | Check the dust bag or dust bag chamber cover for correct installation and ensure they are snapped firmly in place. |
HEPA media exhaust filter is installed incorrectly. | Check exhaust filter for correct installation. Follow instructions in "HEPA MEDIA EXHAUST FILTER CLEANING" section | |
The dust bag is worn or broken. | Check and replace the dust bag. | |
Foam filter or HEPA media exhaust filter is worn or broken. | Check and replace the foam filter or the HEPA media exhaust filter. | |
Brushroll does not turn. | Handle is in fully upright position. | Move handle from the fully upright position. |
Brushroll On/Off button is not pressed to start the brushroll. | Press the Brushroll On/Off button to start the brushroll. | |
Brushroll is jammed. | Remove obstruction. | |
Brushroll is not installed correctly. | Call 1-844-608-3080 (US) / 1-844-608-3081 (CA) for assistance. | |
The belt is not routed correctly. | Call 1-844-608-3080 (US) / 1-844-608-3081 (CA) for assistance. | |
The belt is worn or broken. | Call 1-844-608-3080 (US) / 1-844-608-3081 (CA) for assistance. | |
Fault in PCB section of the motorized nozzle. | Call 1-844-608-3080 (US) / 1-844-608-3081 (CA) for assistance. | |
Overheat protector of the motorized nozzle is activated. | Wait the motorized nozzle to cool down, and then restart. | |
Sound changes. | Exhaust filter cover is installed incorrectly. | Position exhaust filter cover correctly and snap firmly into place. Follow instructions in "HEPA MEDIA EXHAUST FILTER CLEANING" section |
Air path is blocked. | Check for and remove any clogs and clean the air path. Follow instructions in "REMOVING CLOGS" section | |
Attachments use restricts air flow. | Check attachments for fuzz, lint, pet hair or other debris. | |
Vacuum turns off on its own. | The power cord plug is loose from the outlet when using the vacuum. | Reinsert the power cord plug fully into the outlet. Avoid pulling or dragging the power cord when using the vacuum. |
Thermal protector is activated. | Turn the vacuum cleaner off and unplug it. Check the air path and dust bag. Allow the vacuum cleaner to cool for a minimum of 50 minutes. Plug in vacuum and turn it on. | |
The motor is damaged. | Call 1-844-608-3080 (US) / 1-844-608-3081 (CA) for assistance. | |
Brushroll status indicator light emits red. | There is a jam in the brushroll area. | Turn off and unplug the vacuum. Remove any blockages in the brushroll. |
The brushroll is worn or broken. | Call 1-844-608-3080 (US) / 1-844-608-3081 (CA) for assistance. | |
Dust bag chamber cover can't be installed. | Dust bag is missing or not installed into place. | Position dust bag correctly and snap firmly into place. |
Read all instructions in this guide before assembling or using your vacuum cleaner.
Your safety is important to us. To reduce the risk of fire, electrical shock, injury to persons or damage when using your vacuum cleaner, follow basic safety precautions including the following:
SAVE THESE INSTRUCTIONS
Proper assembly and safe use of your vacuum cleaner are your responsibilities. Your vacuum cleaner is intended for Household use. Read this Use & Care Guide carefully for important use and safety information. This guide contains safety statements under warning and caution symbols.
Direct all claims for warranty service to: 1-844-608-3080 (US) / 1-844-608-3081 (CA).
Cleva North America, Inc., Greenville SC 29607
Vacuum Cleaner Help Line:
1-844-608-3080 (US) / 1-844-608-3081 (CA)
8:00am-5:00pm EST, M-F
www.kenmorefloorcare.com
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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