Canon ColorWave 3800 Operation Manual

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ColorWave 3800

Operation guide

Table of Contents

Summary of Contents for Canon ColorWave 3800

Page 2 Translation of the original instructions that are in British English. Trademarks Canon is a registered trademark of Canon Inc. ColorWave is a trademark or registered trademark of Canon Production Printing Netherlands B.V. Adobe, Acrobat and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Page 3: Table Of Contents
Contents Contents Chapter 1 Introduction.........................9 About the ColorWave 3800 ...........................10 About the users.............................. 11 Notes for the reader............................12 Available documentation..........................14 Chapter 2 Get to know the printing system..................17 The hardware..............................18 The components of the printer (front)....................18 The components of the printer (back)....................20 The media drawer ...........................
Page 4 Contents How to edit a setting..........................65 View and check the settings ........................66 Save the settings in a file ........................67 Load the settings from a file ........................68 Restore the factory defaults ........................69 Set the print job default settings ......................70 Set the copy job default settings ......................
Page 5 Contents Troubleshoot the creation of a WebDAV external location (after an error message)......130 Configure the printer settings........................131 Configure the regional settings ......................131 Configure the user session time-out....................132 Configure the working hours........................ 133 Configure the energy save modes .......................134 Configure the media request time-out ....................
Page 6 Contents Generate the Quick Response Card......................192 Connect your mobile device to Publisher Express ................193 Chapter 4 Use the printing system....................195 How to feed an original..........................196 How to auto-feed an original........................197 How to cut the media in roll-to-roll mode....................198 Print Jobs - Job submission tools.......................199 Use Publisher Express to send a print job...................
Page 7 Contents Chapter 5 Maintain the printing system..................273 Update your system............................. 274 Update the software..........................274 Update the system software on the user panel...................275 Update the system software in WebTools Express................276 Install the system security patches in WebTools Express..............277 Replace the media............................
Page 8 Contents Counter history............................. 342 Audit log................................343 Remote Service: configure the proxy......................344 Remote Service: check the connection.......................345 Remote Service: allow remote assistance....................346 Downloads and support for your product....................347 Index..........................349...
Page 9: Chapter 1 Introduction
Chapter 1 Introduction...
Page 10: About The Colorwave 3800
About the ColorWave 3800 About the ColorWave 3800 Introduction The ColorWave 3800 is a wide format TonerPearl printer that uses the patented CrystalPoint technology. Illustration The main components of the ColorWave 3800 printing system Component Description / Function The ColorWave 3800 The ColorWave 3800 creates the printed output.
Page 11: About The Users
Introduction The settings in WebTools Express can be configured and managed to enable the optimal performance of the ColorWave 3800. You can view all the settings in WebTools Express but when you want to change the value of a setting, a message appears. This message indicates that the setting is password protected. You must log in with a password to change a setting.
Page 12: Notes For The Reader
Names of options to be used in a fixed order Safety symbols Before you use this product, make sure you read and understand the safety information that "http://downloads.cpp.canon" belongs to the product. Find the safety information on . Also be sure to follow all warnings and instructions marked on the product.
Page 13 Notes for the reader Symbol Type of symbol Indicates CAUTION Laser beam Indicates a caution concerning operations that may lead to in- jury to persons if not performed correctly. To use the ma- chine safely, always pay attention to these cautions. IMPORTANT Indicates an operational requirement or restriction.
Page 14: Available Documentation
Available documentation Documentation Availability User Manual - Operation guide • On the download website under the product "http://downloads.cpp.canon" name ( Available as a PDF file in multiple languages. Online Help - WebTools Express • Accessible from the application. Available in multiple languages.
Page 15 Available documentation Available documentation Publisher Select 3 Documentation Availability User guide • On the download website under the product "http://downloads.cpp.canon" name ( Available as a PDF file in multiple languages. Online Help • Accessible from the application. Available in multiple languages.
Page 16 Available documentation Chapter 1 - Introduction...
Page 17: Get To Know The Printing System
Chapter 2 Get to know the printing system...
Page 18: The Hardware
The hardware The hardware The components of the printer (front) Component - function table Component Description / Function [media drawers] Media drawers with two media rolls. [lower left side cover] Cover at the bottom left of the device. [lower front cover] Door to access the media path.
Page 19 The components of the printer (front) Component Description / Function ClearConnect: multi-touch [user pan- The ClearConnect user panel allows the user to start copy, scan, or print jobs, and to monitor the system and the job status. [on/off button] Button to start or shut down the printer. This button is equivalent to the [Shut down] but- ton in WebTools Express.
Page 20: The Components Of The Printer (Back)
The components of the printer (back) The components of the printer (back) Component - function table Component Description / Function [wheel] Swivel wheel with brakes. [folder connection panel] Component to connect the folding device to. [maintenance tray drawer] Drawer that gives access to the maintenance tray, which collects residual toner.
Page 21: The Media Drawer
The media drawer The media drawer Component - function table IMPORTANT Only use intact media rolls. Dented media rolls can damage the [Imaging devices]. Component Description / Function [media roll] 1 Media placed on roll holder in first position. [media roll] 2 Media placed on roll holder in second position.
Page 22: Clearconnect User Panel
ClearConnect user panel ClearConnect user panel Introduction The ClearConnect is the multi-touch user panel of the printer. Component Function [status light] Light that gives feedback on the status of the printer. • A green light indicates that the printer is scanning or printing. •...
Page 23 ClearConnect user panel Component Function [green button] Dynamic tile on the user panel display to: (touch) • Start a scan job, a print job or a copy job on the user panel. Chapter 2 - Get to know the printing system...
Page 24: The Components Of The Scanner (Optional)
The components of the scanner (optional) The components of the scanner (optional) Introduction The embedded scanner is an optional of the printer. The components of the scanner (top cover closed) Component Description / Function [top cover] Closes off the scanner. [output refeed protector] Prevents that your output is refed into the scan- ner.
Page 25 The components of the scanner (optional) The components of the scanner (top cover opened) Component Description / Function [top cover] Closes off the scanner. [open levers] Use the open levers to open the top cover of the scanner. [original size ruler] Use this ruler to measure the original.
Page 26: The Delivery Destination
The delivery destination Introduction The ColorWave 3800 is delivered with a Top Delivery Tray to collect your printed output. The Top Delivery Tray can collect 50 - 100 plain paper prints with a maximum length of 1200 mm, 48 inch. The media type you use influences the output capacity.
Page 27 NOTE A technician is required to install the Stacker Select and configure the system. For the Stacker Select documentation is "http:// available on the download website ( downloads.cpp.canon" Chapter 2 - Get to know the printing system...
Page 28: Select The Finishing Device Configuration
Select the finishing device configuration Take-up module (TUM) / Roll Wind module Illustration (RWM) The take-up module and the Roll Wind mod- ule enable you to wind up your print job on a roll without cutting. This can be handy when you want to transport your prints or want to finish your prints at a later time.
Page 29: The Scanner Professional (Optional)
The printer can be delivered with a stand-alone scanner, the Scanner Professional. NOTE • A technician is required to install the scanner and to configure the system. "http://downloads.cpp.canon" • For more information, visit and select your product. Chapter 2 - Get to know the printing system...
Page 30: The Folding Device (Optional)
The folding device (optional) The folding device (optional) Introduction The printer can be delivered with an external folding device. The ColorWave 3800 is compatible with the Folder Express 3011 and the Folder Professional 6011/6013. NOTE • A technician is required to install the folding device and to configure the system.
Page 31: The Take-Up Module (Optional) And The Roll Wind Module (Optional)
The take-up module (optional) and the Roll Wind module (optional) Introduction The ColorWave 3800 is compatible with the optional take-up module and Roll Wind module. The take-up module and the Roll Wind module allow the user to print in roll-to-roll mode. The module rolls up your print jobs automatically on a core without cutting.
Page 32: The Earthquake Provision
The earthquake provision The earthquake provision Free-standing printers can move during an earthquake, injuring people or blocking an exit. With the delivered earthquake protection rings you can fix the printer to the building to safely secure the printer on its original place. These rings can be mounted during installation of the printer.
Page 33: Connect Your Printing System
Connect your printing system Connect your printing system Printer working area (Footprint) The ColorWave 3800 requires a floor space / working area of at least 3100 mm x 2260 mm, or 122 inch x 89 inch. 3100mm / 122” 500mm / 19.7”...
Page 34: Connect The Mains Supply Cable And The Network Cable
Connect the mains supply cable and the network cable Connect the mains supply cable and the network cable Procedure IMPORTANT Make sure the power switch [A] is in 'off' position. 1. Lift the protection cover up [B]. 2. Plug the mains supply cable into the power connection at the back of the printer [C]. 3.
Page 35 Connect the mains supply cable and the network cable 5. Plug the other end of the network cable into the network connection at the left back of the printer [D] , to connect the printer to your company network. Chapter 2 - Get to know the printing system...
Page 36: Switch On The Printing System
Switch on the printing system Switch on the printing system IMPORTANT • Make sure the mains supply cable is plugged in. • Make sure the network cable is plugged in. Connect the mains supply cable and the network cable on page 34 For more information, see Procedure 1.
Page 37 Switch on the printing system 2. Press the on/off button at the front of the printer to start the system. Chapter 2 - Get to know the printing system...
Page 38: Turn Off The Printing System
Turn off the printing system Turn off the printing system Introduction When you want to switch off the printing system completely, you have to take a few steps. Procedure 1. Press the on/off button at the front of the printer to switch the printing system off. NOTE You can also use the [Shut down] button in WebTools Express.
Page 39 Turn off the printing system 2. Switch off the power switch at the back of the printing system. Chapter 2 - Get to know the printing system...
Page 40: Move The System
Move the system Move the system Introduction You can move the printer to a new location. Before you begin IMPORTANT Switch • When the printer is connected, you must first switch off and disconnect the printer (see the printing system off on page 38 Disconnect the network cable and the mains supply cable on page 332).
Page 41 Move the system 3. Push the handle [1]. The foot snaps up [2]. 4. Repeat action 1 till 3 on the right side cover. 5. Move the printer to the preferred location. Be aware of the printer working area. 6. Pull out the left foot [1] until it touches the ground and locks [2]. You should hear a click when it locks into place.
Page 42 Move the system 7. Place the foot cover. Place the pin into the notch. 8. Place the pin into the notch to mount the left side cover. Pin: Notch: Chapter 2 - Get to know the printing system...
Page 43 Move the system 9. Push the cover into place. 10. Repeat action 6 till 9 for the right side cover. Chapter 2 - Get to know the printing system...
Page 44: Workflow Of The Clearconnect User Panel
Workflow of the ClearConnect user panel Workflow of the ClearConnect user panel The home screen Introduction The default screen of the ClearConnect user panel is the home screen. From the home screen you can manage jobs and enter the system menu. The home screen Component Function...
Page 45 The home screen Component Function [Copy tile] These dynamic tiles help you to perform copy, scan and print jobs. [Scan tile] Select the correct tile for your job: [Print tile] • When you tap one of the tiles and then use the Smart Access, you can start your job immediately.
Page 46: The Job Queue And The System Menu
The job queue and the system menu The job queue and the system menu Introduction The dynamic bar is located in the upper part of the home screen on the user panel display. The dynamic bar consists of the job status with the job queue, the printer status, and the system menu.
Page 47 The job queue and the system menu System menu Component Function Printing system, • The loaded media in the printer is displayed. media, and toner • The available toner per color is displayed. • Wizards appear, to help you change media or refill toner. [setup menu] The [setup menu] gives general information on the printer.
Page 48: Presets, Templates And Advanced Settings
Presets, templates and advanced settings Presets, templates and advanced settings Introduction Presets and templates help you to submit jobs quickly and easily. Advanced settings help you to fine-tune the settings of your job, and give access to all settings. When you tap the copy tile in the home screen, a window with copy presets and advanced settings opens.
Page 49 Presets, templates and advanced settings Component Function [Show all settings] When you tap on [Show all settings], a list with all the advanced (Advanced settings) settings opens. For Scan, the advanced settings are already visi- ble. • The advanced settings are categorized and presented as tiles. •...
Page 50: Job Preview
Job preview Job preview Introduction The multi-touch user panel offers a detailed preview of your job. Touch the preview thumbnail to access the preview window. Job preview Component Function Job preview You can pan the image to see it in more detail. You can shift between the various job files that are part of one location.
Page 51: The Cloud
There are general cloud applications, such as SharePoint or applications via a HTTP URL, but companies can also use their own private and internal clouds. Working with the cloud on the ColorWave 3800 is very easy: Procedure Description...
Page 52 The cloud Chapter 2 - Get to know the printing system...
Page 53: Define Your Workflow With Webtools Express
Chapter 3 Define your workflow with WebTools Express...
Page 54: Getting Started
Getting started Getting started WebTools Express Introduction WebTools Express is an application that runs embedded on your printer. Use an up-to-date Internet browser (Google Chrome, Microsoft Edge, Microsoft Internet Explorer or Mozilla Firefox) to open the homepage of WebTools Express on your computer or mobile device. Definition You can use WebTools Express to: •...
Page 55: Set Another Language For Webtools Express
Set another language for WebTools Express Set another language for WebTools Express Introduction The language setting of the Internet browser you use defines the language of WebTools Express. Set another language You can change the language of WebTools Express in your internet browser. Depending on the Internet browser you use you have to follow several steps to change the language.
Page 56: Access Management
Access management Access management Introduction Access management is standard included with the printer and can be enabled or disabled via the user authentication option. Access Management is designed to help protect sensitive print jobs and information from unauthorized access. Only the owner of the job can access the job. Secure printing and scanning When user authentication is enabled: •...
Page 57: Log In As An Authorized User
WebTools Express that correspond with his user role, without having to log in again. For more information about network authentication refer to the PlotWave-ColorWave Systems "http://downloads.cpp.canon" Security - Administration guide on Upon login NOTE •...
Page 58: Log Out After Your Session
Log out after your session Log out after your session Purpose When you have finished the modification of a setting, it is advised to log out again. Procedure 1. Click the log out hyperlink in the top right-hand corner of the screen. 2.
Page 59: Change The Password For Authorized Users Or The Password Encryption Key
Change the password for authorized users or the password encryption key Change the password for authorized users or the password encryption key When to do For security reasons it is advised to periodically change the password of the three access modes (Key operator, System administrator, Power user).
Page 60: The Job States
The job states The job states Introduction When a job is placed in a Smart Inbox or in the job queue, the icon in front of the job name gives information about the status of the job. Overview of the job states in the Smart Inbox State Icon Description...
Page 61: The System Monitor
The system monitor The system monitor Introduction You can open the system monitor to get an overview of the current status of the printing system. When you click on the system tab in the lower left corner of the screen, the system monitor opens.
Page 62 The system monitor State Icon Description [Scanner is busy] The scanner is active. [Scanner is ready] The scanner is ready to start a scan job. The toner states Icon Description Toner OK Toner low, or empty. The Remote Service States Icon Description no icon...
Page 63: Shut Down Or Restart The System
Shut down or restart the system Shut down or restart the system NOTE For this procedure, you need to log in as a System Administrator. To remotely shut down the printing system, you can click on [Shut down] in the Support tab of WebTools Express.
Page 64: Define The Defaults
Define the defaults Define the defaults About the default settings in WebTools Express Definition Before you send jobs to the printer, remember the following: The values defined in WebTools Express are default values for the general system behavior. You can define a number of job settings in the printer drivers or the job submission tools. The settings defined in the printer drivers or the job submission tools always overrule the settings defined in WebTools Express.
Page 65: How To Edit A Setting
How to edit a setting How to edit a setting Introduction In WebTools Express, you can make settings to personalise your printing system. NOTE • Before you can edit a setting or a settings group, you must log in as an authorized user. •...
Page 66: View And Check The Settings
View and check the settings View and check the settings Introduction In WebTools Express you can view and check your settings. You can also check which settings are no longer set to the factory default value. Procedure 1. Open the [Configuration] tab or the [Preferences] tab. 2.
Page 67: Save The Settings In A File
Save the settings in a file Save the settings in a file Introduction Save the settings and the values that you configured in WebTools Express in a file. Save the settings in a file to duplicate the settings very easily to another printer of the same type. NOTE Not all settings are stored in the settings file.
Page 68: Load The Settings From A File
Load the settings from a file Load the settings from a file Introduction Load the settings and the values for WebTools Express from a file. Load the settings from a file to duplicate them to another printer of the same type. NOTE •...
Page 69: Restore The Factory Defaults
Restore the factory defaults Restore the factory defaults Introduction Sometimes you want to go back to the initial settings. You can restore the factory default settings in WebTools Express. NOTE Log in as a Key Operator to only restore the Key Operator settings. Log in as a System Administrator to only restore the System Administrator settings.
Page 70: Set The Print Job Default Settings
Set the print job default settings Set the print job default settings In WebTools Express you can configure the default values for the print job settings. The print job settings are grouped under the [Preferences] - [Print job defaults] tab. You can find a short explanation of the most important print job default settings below.
Page 71 Set the print job default settings Setting Description [Media selection policy] • Select [Automatic next larger] to allow the printer to use a me- dia roll larger than the size of the print, when the exact size is not available. •...
Page 72 Set the print job default settings Overview of the [Print job defaults] - [Image] settings Open the [Preferences] - [Print job defaults] tab. Go to [Image] and click edit in the upper right hand corner. Setting Description [Print quality] Select [Print Assistant] to automatically select the best print quality based upon the content of the file or manually choose a print quality yourself.
Page 73: Set The Copy Job Default Settings
Set the copy job default settings Set the copy job default settings In WebTools Express, you can configure the default values for the copy job settings. The copy job settings are grouped under the [Preferences] - [Copy job defaults] tab. You can find a short explanation of the General copy job settings below.
Page 74: Set The Scan Job Default Settings
Set the scan job default settings Set the scan job default settings In WebTools Express, you can configure the default values for the scan job settings. The scan job settings are grouped under the [Preferences] - [Scan job defaults] tab. You can find a short explanation of the General scan job settings below.
Page 75: Configure The Smart Inbox Settings
Configure the Smart Inbox settings Configure the Smart Inbox settings The Smart Inbox and the queue concept Definition You can use the Smart Inbox for customized job management. A Smart Inbox works as a personal mailbox from which you print jobs, in which you can store jobs, and where you can scan jobs to.
Page 76: The Smart Inbox In The Jobs Tab
The Smart Inbox in the Jobs tab The Smart Inbox in the Jobs tab Introduction In the Jobs tab you can create jobs or manage your jobs in the queue and the Smart Inbox. NOTE When the [User authentication] setting is enabled, your rights and view on the Jobs tab can differ.
Page 77 The Smart Inbox in the Jobs tab You can get an overview of all the Smart Inboxes on your system. Click on [Open Smart Inbox], click on the white space and select a Smart Inbox name from the list. The Smart Inbox appears below.
Page 78: Create And Open A Smart Inbox
Create and open a Smart Inbox Create and open a Smart Inbox Introduction A Smart Inbox is used as a personal folder to print files from, scan files to, or store files in. In WebTools Express you can create a Smart Inbox in: •...
Page 79 Create and open a Smart Inbox Create a Smart Inbox in the [Jobs] tab - Publisher Express section NOTE • With this procedure you not only create a Smart Inbox, but you also send a job to the printer. • The Smart Inboxes created in Publisher Express are, while empty, only visible on your personal browser.
Page 80 Create and open a Smart Inbox Create a Smart Inbox in the [Configuration] tab - [ Smart Inbox ] section NOTE The Smart Inboxes created in the [Configuration] tab - [ Smart Inbox ] section are permanent. Even when the Smart Inbox is empty, it will be available on the user panel and in the browser sessions.
Page 81: Close Or Delete A Smart Inbox
Close or delete a Smart Inbox Close or delete a Smart Inbox Introduction In WebTools Express you can close or delete a Smart Inbox in: • The [Jobs] tab - Smart Inbox section. • The [Configuration] tab - [ Smart Inbox ] section. NOTE •...
Page 82: Configure The Job Management Settings
Configure the job management settings Configure the job management settings Introduction When you want to control the rights or actions that can be performed on jobs or Smart Inboxes, you can configure the [Job management] settings. Attention: • You can read a full explanation of each setting, when you click on the specific setting's name. •...
Page 83: Configure The Network And Security Settings
Configure the network and security settings Configure the network and security settings Configure the network settings in WebTools Express Introduction Some of the network settings are configured during the installation of your system. When you want to define more network settings, you can do so under the [Configuration] tab. NOTE For more detailed information on network settings, refer to the ColorWave-Plotwave Connectivity Manual for Windows.
Page 84: Set The Security Settings For Microsoft Internet Explorer
Set the security settings for Microsoft Internet Explorer Set the security settings for Microsoft Internet Explorer Introduction You can use a web browser to open the home page of WebTools Express. Depending on the Internet browser you use, set the required minimum browser security settings as indicated below.
Page 85: Set The Security Settings For Mozilla Firefox
Set the security settings for Mozilla Firefox Set the security settings for Mozilla Firefox Introduction You can use an internet browser to open the homepage of WebTools Express. Depending on the Internet browser you use, set the required minimum browser security settings as indicated below.
Page 86: Set The Security Settings For Google Chrome
Set the security settings for Google Chrome Set the security settings for Google Chrome Introduction You can use an internet browser to open the homepage of WebTools Express. Depending on the Internet browser you use, set the required minimum browser security settings as indicated below.
Page 87: Set The Security Settings For Microsoft Edge
Set the security settings for Microsoft Edge Set the security settings for Microsoft Edge Introduction You can use an internet browser to open the homepage of WebTools Express. Depending on the Internet browser you use, set the required minimum browser security settings as indicated below.
Page 88: Set The Link Speed And Duplex Mode
Set the link speed and duplex mode Set the link speed and duplex mode Introduction Use WebTools Express to set the transmission speed and duplex mode for your network adapter. Before you begin NOTE The list of values you can select depends on the network card type. Procedure 1.
Page 89: Enable User Authentication
Enable user authentication Enable user authentication Introduction You can enable user authentication in WebTools Express. When user authentication is enabled: • Users have to authenticate to get access to the system. • Users will only see their own jobs. • Already scanned files that have been locally stored on the controller cannot be retrieved. •...
Page 90: Enable Access Control
Enable Access control Enable Access control Introduction When you want to control access to your printer, you need to enable access control in WebTools Express. With access control enabled, you are able to choose up to five hosts who are allowed to communicate with the printer through your network.
Page 91: Enable Ipsec
Enable IPsec Enable IPsec Introduction Enable IPsec when you want your communication with the printer to be encrypted by IPsec. Procedure 1. Open the [Security] - [Configuration] tab. 2. In the [Access control] section, click on the [IPsec] setting. 3. Change the [IPsec] setting from [Disabled] to [Enabled]. The setting is enabled when you check the box.
Page 92: Access Control And Ipsec Settings
Access control and IPsec settings Access control and IPsec settings Introduction When access control is enabled, you can edit the access control settings. [Access control] and IPsec settings Under [Security] - [Configuration] - [Access control], you can set the following settings for each of the 5 stations: Setting Description...
Page 93: Enable Or Disable The E-Shredding Function
Enable or disable the e-shredding function Enable or disable the e-shredding function Introduction The e-shredding function allows you to securely erase jobs from the system. This prevents unauthorized people from recovering deleted jobs. When the e-shredding function is enabled, you can select an e-shredding algorithm. You can enable the e-shredding function in WebTools Express.
Page 94: Select The E-Shredding Algorithm
Select the e-shredding algorithm Select the e-shredding algorithm Introduction The e-shredding function allows you to securely erase jobs from the system. This prevents unauthorized people from accessing deleted jobs. You can select one of the following algorithms: • [Gutmann]. All jobs on the system are erased in 35 overwrite passes. •...
Page 95: Specify The Number Of Overwrite Passes
Specify the number of overwrite passes Specify the number of overwrite passes Introduction The e-shredding function allows you to erase jobs from the system. This prevents unauthorized people from accessing deleted jobs. You can manually enter the required number of overwrite passes.
Page 96: Remote Security
Remote security: certificates • By default, Canon delivers a Canon self-signed certificate. This certificate provides encryption of the print data between the client and the controller. It can be easily used. This self-signed certificate has not been signed by a Certification Authority, consequently the web browser will display a 'Certificate Error' message the first time you use the HTTPS protocol.
Page 97: Generate A Certificate Request
Generate a certificate request Generate a certificate request Introduction To ensure a fully trusted authentication via HTTPS, 802.1X or IPsec, you can request and import a certificate delivered by a Certification Authority (CA-signed certificate). To generate a certificate request follow the procedure below. NOTE First check with your IT department which values are required for the certificate request.
Page 98 Generate a certificate request 6. Send the content of this request to the Certification Authority. Chapter 3 - Define your workflow with WebTools Express...
Page 99: Import A Ca-Signed Certificate: Import The Root Certificate
Import a CA-signed certificate: Import the root certificate Import a CA-signed certificate: Import the root certificate Introduction To ensure a fully trusted authentication via HTTPS, 802.1X or IPsec, you can request and import a certificate delivered by a Certification Authority (CA-signed certificate). To import a CA-signed certificate you need to do the following.
Page 100: Import A Ca-Signed Certificate: Import The Intermediate Certificate
Import a CA-signed certificate: Import the intermediate certificate Import a CA-signed certificate: Import the intermediate certificate To ensure a fully trusted authentication via HTTPS, 802.1X or IPsec, you can request and import a certificate delivered by a Certification Authority (CA-signed certificate). When you import the certificate you need to: •...
Page 101: Import A Ca-Signed Certificate
Import a CA-signed certificate Import a CA-signed certificate To ensure a fully trusted authentication via HTTPS, 802.1X or IPsec, you can request and import a certificate delivered by a Certification Authority (CA-signed certificate). When you import the certificate you need to: •...
Page 102: Import A Ca-Signed Certificate: Check And Import The Root Certificate
Import a CA-signed certificate: Check and import the root certificate Import a CA-signed certificate: Check and import the root certificate To ensure a fully trusted authentication via HTTPS, you can request and import a certificate delivered by a Certification Authority (CA-signed certificate). When you import the certificate you need to: •...
Page 103: Find Information About The Identity Certificate
Find information about the Identity Certificate Find information about the Identity Certificate Introduction When a certificate is uploaded you can view the details of the certificate. Procedure 1. Open the [Security] - [Printer certificates] tab. When a certificate is uploaded you can see the following details in the [Identity certificate] section.
Page 104: Configure The Presets
Configure the presets Configure the presets What you need to know about presets Introduction A preset is a predefined setting that is available on the user panel to easily perform print or copy jobs. The preset concept supports the green button approach. The default presets are automatically selected on the user panel, so you only have to press the green button to start a job with your predefined settings.
Page 105: Set The Default Copy Preset
Set the default copy preset Set the default copy preset Introduction With a preset you can predefine the settings you need for a copy job. Copy has four preset categories: [Media], [Layout], [Image], and [Finishing] For each category you can set one default preset in WebTools Express. The default preset is automatically used when you press the green button on the user panel.
Page 106: Configure The Custom Copy Preset
Configure the custom copy preset Configure the custom copy preset Introduction With a preset you can predefine the settings you need for a copy job. When you want to use other predefined settings than the default presets, you can configure custom presets in WebTools Express .
Page 107: Set The Default Print Preset
Set the default print preset Set the default print preset Introduction With a preset you can predefine the settings you need for a print job from USB or an external location. Print has four preset categories: [Media], [Layout], [Image], and [Finishing]. For each category you can set one default preset in WebTools Express.
Page 108: Configure The Custom Print Preset
Configure the custom print preset Configure the custom print preset Introduction With a preset you can predefine the settings you need for a print job. When you want to use other predefined settings than the default presets, you can configure custom presets in WebTools Express .
Page 109: Make A Custom Preset Available On The User Panel
Make a custom preset available on the user panel Make a custom preset available on the user panel Introduction When you create a custom preset, you can enable the preset to make it available on the user panel. Before you begin Create the custom copy preset on Create the custom preset first.
Page 110: Configure The Templates
Configure the templates Configure the templates Fold and Scan templates Introduction A template is a group of predefined settings you can configure yourself. Select the template on the user panel to easily submit a job with optimized settings. You can create templates for folding and scanning in WebTools Express under the [Preferences] tab.
Page 111: Create A New Template
Create a new template Create a new template Introduction Create a new template in WebTools Express. NOTE • Depending on the configuration, less or more settings are available. • More or fewer settings will be shown depending on the selections made. •...
Page 112: Delete All Templates
Delete all templates Delete all templates Introduction You can delete all templates at once with WebTools Express. Procedure 1. Select the [Preferences] - [Fold] tab in WebTools Express for the fold templates. Select the [Preferences] - [Scan] tab in WebTools Express for the scan templates. 2.
Page 113: Export Templates
Export templates Export templates Introduction You can export templates with WebTools Express. The export will be saved as a zip file. The zip file contains all available templates. Procedure 1. Select the [Preferences] - [Fold] tab in WebTools Express for the fold templates. Select the [Preferences] - [Scan] tab in WebTools Express for the scan templates.
Page 114: Import Templates
Import templates Import templates Introduction You can import templates with WebTools Express. Use a zip file with templates that was previously created by the [Export templates] procedure. Procedure 1. Select the [Preferences] - [Fold] tab in WebTools Express for the fold templates. Select the [Preferences] - [Scan] tab in WebTools Express for the scan templates.
Page 115: Restore The Factory Defaults Of The Templates
Restore the factory defaults of the templates Restore the factory defaults of the templates Introduction You can restore the factory defaults of all templates with WebTools Express. The custom templates are not changed. Procedure 1. Select the [Preferences] - [Fold] tab in WebTools Express for the fold templates. Select the [Preferences] - [Scan] tab in WebTools Express for the scan templates.
Page 116: Enable Or Disable Scan Templates
Enable or disable scan templates Enable or disable scan templates Introduction You can enable or disable scan templates. When you enable the templates they become available on the user panel. Procedure 1. Open the [Preferences] - [Scan] tab. 2. Under Actions, click on the [Edit a template] icon next to the preferred template. The template window opens.
Page 117: Configure The Locations
Configure the locations Configure the locations Configure your locations Introduction On the user panel you can find a list of locations you can scan to and print from. To this location you send your scanned files for storage, or you save files on this location and you send them to the printer.
Page 118: Enable Or Disable Usb
Enable or disable USB Enable or disable USB Introduction If you want to use USB as a location, you have to make settings for USB first. You can make the settings in WebTools Express. Illustration Procedure 1. Open the [Configuration] - [External locations] tab. 2.
Page 119: Enable And Edit The Home Folder
Enable and edit the Home folder Enable and edit the Home folder Introduction When you want to use the Home folder as a location you have to enable user authentication first. Only then the Home folder becomes visible in the external location list. When it is present you can edit the functionalities.
Page 120: Enable Planwell Collaborate (Optional)
Enable PlanWell Collaborate (optional) Enable PlanWell Collaborate (optional) Introduction When you have a license installed for PlanWell Collaborate (ARC cloud support), you can enable this external location under the [Configuration] tab. Procedure 1. Open the [Configuration] - [External locations] tab. 2.
Page 121: Create An External Location
Create an external location Create an external location Introduction You can create your own FTP, SMB, WebDAV, external locations with WebTools Express. NOTE For more detailed information on network settings, refer to the ColorWave-Plotwave Connectivity Manual for Windows. Before you begin NOTE •...
Page 122 Create an external location 8. If you have selected [Use the following credentials for automatic login:] fill in the username and password. • The [Username] gives access to the external location. The user must at least have read and write permissions for the external location. For SMB destinations the format must be as follows: Local user name: “IPaddress\username”...
Page 123: Set A Default External Location
Set a default external location Set a default external location Introduction You can set an external location as the default location. The default location is used when you do not select a specific external location for a job. Procedure 1. Select the [Configuration] - [External locations] tab. 2.
Page 124: Set A Default Print Destination
Set a default print destination Set a default print destination Introduction You can configure the default print destination in WebTools Express. When the destination of a print job is not specified in the job ticket or when there is no job ticket, the job is sent to a default destination.
Page 125: Troubleshoot The Creation Of An Ftp External Location (After An Error Message)
Troubleshoot the creation of an FTP external location (after an error message) Troubleshoot the creation of an FTP external location (after an error message) An error message displays to indicate that the creation of the FTP external location failed. According to the error message, perform the verifications proposed in the next table in order to fix the issue.
Page 126 Troubleshoot the creation of an FTP external location (after an error message) Error message Action to perform The remote destination test is Check that the Firewall on the FTP server workstation does aborted, because the time-out not prevent the 'FTP passive mode' connection. period has expired.
Page 127 Troubleshoot the creation of an FTP external location (after an error message) Error message Action to perform The external location is full. Make some space available on the external location for the 'Scan to' operations. The test of the external location Restart the system and try again.
Page 128: Troubleshoot The Creation Of An Smb External Location (After An Error Message)
Troubleshoot the creation of an SMB external location (after an error message) Troubleshoot the creation of an SMB external location (after an error message) An error message displays to indicate that the creation of the SMB external location failed. According to the error message, perform the verifications proposed in the next table in order to fix the issue.
Page 129 Troubleshoot the creation of an SMB external location (after an error message) Error message Action to perform The remote destination cannot The external location server has reached the maximum num- be tested: the remote server has ber of connections. Check with the System administrator or reached the maximum number try again later.
Page 130: Troubleshoot The Creation Of A Webdav External Location (After An Error Message)
Troubleshoot the creation of a WebDAV external location (after an error message) Troubleshoot the creation of a WebDAV external location (after an error message) An error message displays to indicate that the creation of the WebDAV external location failed. According to the error message, perform the verifications proposed in the next table in order to fix the issue.
Page 131: Configure The Printer Settings
Configure the printer settings Configure the printer settings Configure the regional settings Purpose The regional settings are configured during the installation of your printer. When you want to change the initial configuration, you can do this under the [Regional settings]. Define the regional settings for the printer in the following order: •...
Page 132: Configure The User Session Time-Out
Configure the user session time-out Configure the user session time-out Introduction The user panel returns automatically to the home screen and its default configuration. You can set a time limit for the user session. When to do Define a suitable time-out period that does not interfere with the print productivity. Procedure 1.
Page 133: Configure The Working Hours
Configure the working hours Configure the working hours Introduction You can define the working hours of the printer in WebTools Express. Enable [Automatic on] first, to let the printer wake up automatically. Define the working days with the [First workday] setting, for example 'Monday', and [Last workday] setting, for example 'Friday'.
Page 134: Configure The Energy Save Modes
Configure the energy save modes Introduction The ColorWave 3800 offers two energy save modes that you can set if the printer is idle for a defined period. The configuration of the timers prevents unnecessary power consumption. You can adjust the value of the timers.
Page 135: Configure The Media Request Time-Out
Configure the media request time-out Configure the media request time-out Introduction The user panel displays a message with a media request when the requested media is not available on the printer. • When the [Media request timeout] setting is disabled, the media request will be displayed on the user panel until it is resolved.
Page 136: Configure The Core Size Of The Media Rolls
Configure the core size of the media rolls Introduction The standard core size of the media rolls for the ColorWave 3800 is 3 inch. If you also use 2 inch cores, enable the setting [Rolls with 2-inch core diameter]. If [Rolls with 2-inch core diameter] is enabled, the printer will ask the used core size when loading a media roll.
Page 137: Configure The Pen Settings
Configure the pen settings Configure the pen settings Introduction You can define the pen settings in the application that you use to create a drawing with. When the pen settings are not defined in the application, you can configure the default pen settings in WebTools Express.
Page 138: Configure The Roll-To-Roll Mode In Webtools Express
Configure the roll-to-roll mode in WebTools Express Configure the roll-to-roll mode in WebTools Express Introduction When you want to use the take-up unit, your printer has to be in the roll-to-roll mode. When you enable the roll-to-roll mode, the printer will not cut between pages. You can also configure the roll-to-roll mode on the user panel.
Page 139: Configure The Finishing Settings
Configure the finishing settings Configure the finishing settings Set the Finishing Assistant Introduction This setting is only available when a folder is installed . The [Finishing Assistant] can automatically detect the legend (if present) of a drawing and rotate and align the drawing so the legend will be on the cover page of the fold package. If no legend can be detected the print is delivered unfolded.
Page 140: Fold Settings For Custom Fold Templates
Fold settings for custom fold templates Fold settings for custom fold templates Introduction You can set the fold options in the fold template under the [Preferences] - [Fold] tab. For more Create a new template on page information on how to create a template see, 111.
Page 141 Fold settings for custom fold templates [Reinforcement] Description Example [Enabled] Glue a pre-punched strip to the back- side of the folded package. NOTE • The reinforcement strip uses a binding size of 12mm (A). • The package width size (B) excludes the [Bind- ing edge size] (A).
Page 142 Fold settings for custom fold templates Package size [Package size] Description Example [Width] Defines the fold distance of the Z- fold. NOTE Note that the package width size excludes the [Binding edge size]. So the back panel consists of the package width size plus the binding edge size (A+B).
Page 143: Fold Settings For Embedded Fold Templates
Fold settings for embedded fold templates Fold settings for embedded fold templates Introduction You can set the fold options in the fold template under the [Preferences] - [Fold] tab. For more Create a new template on page information on how to create a template see, 111.
Page 144: Default Fold Templates
Default fold templates Default fold templates Introduction In case you have a folding device configured as finishing device ([Folder Professional 6011], [Folder Professional 6013 (with reinforcement unit)], or [Folder Express 3011]) there are factory installed fold templates available. IMPORTANT The [Top of folded package] setting or the [Top of folded package when printing landscape] setting defines the position of the legend when a sheet enters the folding device.
Page 145: Adjust The Print Quality And Print Productivity
Adjust the print quality and print productivity Adjust the print quality and print productivity Set the print quality Introduction You can use WebTools Express to set the print quality. The choice of the print quality affects the speed of the job and the toner coverage. [Print quality] Num‐...
Page 146 Set the print quality Set the print quality in the copy job default settings 1. Open the [Preferences] - [Copy job defaults] tab. 2. Click on [Edit] in the [Custom image preset for copy] section or click on the [Print quality] setting.
Page 147: Set The Long Plot Mode
Set the long plot mode Set the long plot mode Introduction When the long plot mode is enabled, the system will be able to print TIFF, HP-GL, HP-GL2 and HP- RTL plots up to 175 meter with good quality. Transformation such as scaling and rotating are not guaranteed in this mode.
Page 148: Set The Automatic Roll Switch
Set the automatic roll switch Set the automatic roll switch Introduction In WebTools Express you can select an automatic roll switch setting: • [Roll empty: when a specific roll number is set] You can choose one of the following actions: •...
Page 149: Set The Spool Threshold
Set the spool threshold Set the spool threshold Introduction When the job memory is full the printer cannot receive new jobs, therefore it is necessary to partly empty the memory. Set the [Spool threshold] setting to define the spool capacity for your jobs.
Page 150: Set The Rotation Mode
Set the rotation mode Set the rotation mode Introduction If you want to turn an image, you can use the rotation settings. The setting allows you to turn the image according to predefined rotation values or you can let the printer perform the rotation automatically.
Page 151: Set The Alignment Mode
Set the alignment mode Set the alignment mode Introduction When you want to shift the image on the sheet, you can change the alignment mode. With the alignment mode, you can also optimize the print productivity as you reduce the distance the print carriage has to travel.
Page 152: Set The Pdf Render Engine
Set the PDF render engine Set the PDF render engine Introduction Select [APPE: Adobe PDF Print Engine] for best quality and compatibility with for example Adobe Acrobat. Select [Adobe PostScript interpreter] for compatibility with POWERsync-based PlotWave products. Both choices of the [PDF render engine] support wipeout correction. Procedure 1.
Page 153: Set Transparency Flattening For Pdf
Set transparency flattening for PDF Set transparency flattening for PDF Introduction In WebTools Express, you can select a setting to flatten transparency information in a PDF document before printing. The setting is used for PDF documents containing transparency information only. You can choose between the following values: •...
Page 154: Set The Print Assistant Behavior
[Print Assistant] to optimize further speed and quality to his personal needs. The [Print Assistant] will be the default mode for the ColorWave 3800 . ¹ The number in the [Print Assistant behavior] represents a position on a scale from 0 to 100. A higher number means an increased preference for print quality, a lower number means an increased preference for print speed.
Page 155: Optimize The Print Productivity
Optimize the print productivity Optimize the print productivity Introduction When you load media, always make sure that you install and define the correct media type and size on the printer. Depending on your needs, you can optimize the print productivity in various ways.
Page 156: About Color Management
(input color space; RGB, CMYK or Grey color space) to the output color space of the ColorWave 3800 (CMYK color space). This conversion can require approximations in order to preserve the image's most important color qualities.
Page 157: What Is An Input Profile / Standardization
What is an input profile / standardization? What is an input profile / standardization? Definition An input profile / standardization defines what color space you must use to interpret the color information of the file you want to print in a correct manner. The main input profiles (color spaces) are the following.
Page 158 What is an input profile / standardization? • Gray In the grayscale (color) space only information about the lightness is given. Lightness can range from a minimum of 0 (black) to 100 (white). You can define the input profile if you use the [Color feel] setting [Graphics colors]. The table below gives an overview of the possible input profiles / standardization settings.
Page 159 What is an input profile / standardization? Input profile / standardization Description CMYK - [ISO Coated v2 300% This setting indicates an offset press standard, frequently used (ECI)] in Europe to print separations and proofs on coated media. Based upon Fogra39 with 300% ink limit. CMYK - [ISO Coated v2 (ECI)] This setting indicates an offset press standard, used in Europe to print separations and proofs on coated media.
Page 160: What Is Color Feel
What is color feel? What is color feel? Definition With the [Color feel] setting you can fine-tune the look and feel of the printed output. The [Color feel] setting defines the color space conversion method. [Color feel] Description [CAD colors] Use this setting to get a print with bright, saturated col- ors.
Page 161: What Are Rendering Intents
What are rendering intents? Definition of rendering intents Normally the color space of a print file is larger than the ColorWave 3800 color space. In other words, the input color space is larger than the output color space. Consequently some of the defined input colors will be outside the ColorWave 3800 color space.
Page 162: Rendering Intent: Perceptual (Photo)
Rendering intent: Perceptual (photo) Rendering intent: Perceptual (photo) This setting optimizes the output to produce best results for photos, artwork, GIS or images. Perceptual rendering tries to preserve some relationship between out of gamut colors, even if this results in inaccuracies for in-gamut colors. Chapter 3 - Define your workflow with WebTools Express...
Page 163: Rendering Intent: Saturation (Business Graphics)
Rendering intent: Saturation (business graphics) Rendering intent: Saturation (business graphics) This setting optimizes the output of bright, saturated colors. Saturation rendering intent preserves saturated colors, and is advised if you try to keep color purity in computer graphics. Pure saturated colors in the original RGB device will still be satura- ted colors in the output color space, even if this results in relatively more extreme colors.
Page 164: Rendering Intent: Relative Colorimetric
Rendering intent: Relative colorimetric Rendering intent: Relative colorimetric Relative colorimetric keeps an almost exact relationship between in gamut colors, even if this clips out of gamut colors. The relative colorimetric rendering method replaces the colors to align the old white point (the location of the most pure and light white in a color space) with the new white point and to keep the relative positions of the colors.
Page 165: Rendering Intent: Absolute Colorimetric
Rendering intent: Absolute colorimetric Rendering intent: Absolute colorimetric Absolute colorimetric is similar to relative colorimetric, but uses a different method to handle the white point. Absolute and relative colorimetric both keep gamut colors and clip those out of gamut, but ab- solute colorimetric also keeps the white point.
Page 166: What Is An Output Profile
What is an output profile? The output profile is used to adjust the converted CMYK color space, depending on the output device (via the ColorWave 3800 Printer Calibration Module) and the media type you select (via the OMP Media Profile file).
Page 167: Color Management Settings In Webtools Express
Color management settings in WebTools Express Color management settings in WebTools Express Depending on the type of file you want to print, the ColorWave 3800 offers different color- information conversions. You can select the color management settings, that give the best results for the color-information conversion.
Page 168: Color Management Settings And Job Submission
Color management settings and job submission Color management settings and job submission The way in which you submit a print job to the printer defines in most cases the file type of the document. If you use a printer driver, the original file type will be changed by the driver into a standard file type.
Page 169 Color management settings and job submission Job submission method File type Color management settings The documents are sent to Depending on the file type of the job, the printer without being the default settings of one of the 4 Publisher Select converted to another file file type paths in WebTools Express Publisher Express...
Page 170: Priorities In The Color Management Settings
Priorities in the color management settings When you want to print a document in color on the ColorWave 3800 the color information that is defined in the files can be set in the different steps of the process from document creation to document production.
Page 171 Priorities in the color management settings Stages in the process of making a color print Priority WebTools Express offers 4 default paths for color settings, based on the file type of the document: • [HP-GL/2 - Color management settings] Color management settings for HP-GL, HP-GL/2 and HP-RTL files on page 172 •...
Page 172: Color Management Settings For Hp-Gl, Hp-Gl/2 And Hp-Rtl Files
Color management settings for HP-GL, HP-GL/2 and HP-RTL files Color management settings for HP-GL, HP-GL/2 and HP-RTL files The default settings are emphasized. Input Standardization [Color feel] Rendering intent profile [CAD colors] • [sRGB] [Graphics colors] • [Perceptual (photo)] • [Adobe RGB] •...
Page 173: Color Management Settings For Tiff And Jpeg Files (Rgb Input)
Color management settings for TIFF and JPEG files (RGB input) Color management settings for TIFF and JPEG files (RGB input) The default settings are emphasized. Input Standardization [Color feel] Rendering intent profile [CAD colors] • [sRGB] [Graphics colors] • [Perceptual (photo)] •...
Page 174: Color Management Settings For Tiff And Jpeg Files (Cmyk Input)
Color management settings for TIFF and JPEG files (CMYK input) Color management settings for TIFF and JPEG files (CMYK input) The default settings are emphasized. Input Standardization [Color feel] Rendering intent profile [CAD colors] CMYK [Graphics colors] • [Perceptual (photo)] •...
Page 175: Color Management Settings For Postscript Files (Rgb Input)
Color management settings for PostScript files (RGB input) Color management settings for PostScript files (RGB input) The default settings are emphasized. Input Standardization [Color feel] Rendering intent profile [CAD colors] • [sRGB] [Graphics colors] • [Perceptual (photo)] • [Adobe RGB] •...
Page 176: Color Management Settings For Postscript And Pdf Files (Cmyk Input)
Color management settings for PostScript and PDF files (CMYK input) Color management settings for PostScript and PDF files (CMYK input) The default settings are emphasized. Input Standardization [Color feel] Rendering intent profile [CAD colors] CMYK • [Euroscale coated] [Graphics colors] •...
Page 177: Color Management Settings For Pdf Files (Rgb Input)
Color management settings for PDF files (RGB input) Color management settings for PDF files (RGB input) The default settings are emphasized. Input Standardization [Color feel] Rendering intent profile [CAD colors] • [sRGB] [Graphics colors] • [Perceptual (photo)] • [Adobe RGB] •...
Page 178: Color Management Settings For Pdf Files (Cmyk Input)
Color management settings for PDF files (CMYK input) Color management settings for PDF files (CMYK input) The default settings are emphasized. Input Standardization [Color feel] Rendering intent profile [CAD colors] CMYK [Graphics colors] • [Perceptual (photo)] • [Euroscale coated] • [Euroscale uncoated] •...
Page 179: Color Management Settings For Pdf Files (Gray Input)
Color management settings for PDF files (Gray input) Color management settings for PDF files (Gray input) The default settings are emphasized. Input Standardization [Color feel] Rendering intent profile [CAD colors] Grey [Graphics colors] • [Perceptual (photo)] • [None (no profile used)] •...
Page 180: Manage Media
Contact your local representative where you can download new profiles. When a new media type becomes available that you want your ColorWave 3800 to support, you can install the corresponding Media Profile.
Page 181: Create A Custom Media Type
Create a custom media type Create a custom media type Introduction When you want to use custom media on your system, you first have to create a custom media type in WebTools Express. Procedure 1. Select the [Media] - [Media types] tab. 2.
Page 182: Choose The Right Media Category
Choose the right media category Choose the right media category Introduction When you create a custom media type, it is important to choose the right media category. The media properties that belong to the specific media category are automatically selected. For more Adjust the media properties on page information, see 183.
Page 183: Adjust The Media Properties
Adjust the media properties Adjust the media properties Introduction When you create a custom media type and choose the right media category, the media properties are automatically selected. These media properties are the optimized settings for the selected media category. In some cases, you may still want to adjust the media properties.
Page 184 Adjust the media properties Setting Value [Compatible with Most media are compatible with the Top Delivery Tray. The performance de- the Top Delivery pends on the media type, media width, or environmental conditions. Tray output] When media is not compatible with the Top Delivery Tray select [no]. Not compatible: •...
Page 185: Configure The Media Profiles
Procedure 1. Select the [Media] - [Media types] tab to get an overview of all the media profiles that are available on your ColorWave 3800 printing system. 2. Click the media type, to check the media information. 3. Click the check box of a media type and click the [Enable] button to make the media profile available on the user panel and in the print job submission applications.
Page 186: Install A Media Profile
A warning message appears to inform you of the consequences for the already submitted jobs. The file is stored on the ColorWave 3800 embedded controller. The new file is visible in the media profile list on the [Media types] tab.
Page 187: Create A Custom Media Size
Create a custom media size Create a custom media size Introduction When you want to use custom media with a different roll width than the standard roll sizes, you can create a custom media size on the system in WebTools Express. The system uses this custom media size to automatically detect the roll width when you load your custom media roll.
Page 188: Configure The Media Sizes
Configure the media sizes Configure the media sizes Introduction You can load various media sizes on the printer. In WebTools Express you can indicate the media sizes to make them recognizable for the printer. You can also create custom media sizes. Procedure 1.
Page 189: Configure Mobile Printing And Scanning
Configure mobile printing and scanning Configure mobile printing and scanning Publisher Express Introduction Publisher Express provides the following functionalities: • Submit a print-ready file to the printer from a mobile device. • Save a scanned file from the printer on a mobile device. •...
Page 190 Get the latest information on infrastructure and mobile device compatibility http:// Refer to the PlotWave-ColorWave Systems Connectivity manual on the downloads.cpp.canon product page to get information on the connection requirements, or visit http://www.canon.com/support/ to find more information on mobile connection.
Page 191: Configure Webtools Express Settings For A Mobile Connection
Configure WebTools Express settings for a mobile connection Configure WebTools Express settings for a mobile connection Introduction If you want to give users easy access to Publisher Express, the settings must first be configured. With the information you can develop a QR card to create easy access. NOTE •...
Page 192: Generate The Quick Response Card
Generate the Quick Response Card Generate the Quick Response Card Introduction When you want users to easily access the printer from their mobile devices, you can generate the QR (Quick Response) card. The QR card contains all the information to establish a connection between the mobile device and the printer.
Page 193: Connect Your Mobile Device To Publisher Express
WebTools Express. • Find the latest compatibility information on the Canon website under the Support tab. • If the connection fails and cannot be established on your mobile device, contact the system administrator.
Page 194 Connect your mobile device to Publisher Express Chapter 3 - Define your workflow with WebTools Express...
Page 195: Use The Printing System
Chapter 4 Use the printing system...
Page 196: How To Feed An Original
How to feed an original How to feed an original Introduction When you want to copy or scan, it is important to correctly feed the original in the printer. IMPORTANT • The scanner can not scan an original that is thicker than 0.8 mm or rigid originals. •...
Page 197: How To Auto-Feed An Original
How to auto-feed an original How to auto-feed an original Introduction When you activate the auto-feed functionality, you do not need to use the green button every time you scan a document. This way you improve your productivity. The scanner is activated automatically and releases the original after the scan procedure.
Page 198: How To Cut The Media In Roll-To-Roll Mode
How to cut the media in roll-to-roll mode How to cut the media in roll-to-roll mode Introduction When the system is in roll-to-roll mode you can cut the media after a job is finished. NOTE You can only cut the media automatically when the media property [Compatible with the embedded knife] equals [yes].
Page 199: Print Jobs - Job Submission Tools
Print Jobs - Job submission tools Print Jobs - Job submission tools Use Publisher Express to send a print job Introduction Publisher Express is a job submitter that is integrated in WebTools Express. NOTE When you use Publisher Express to submit a print job, the maximum job size is 2 gigabyte. Illustration Procedure Step...
Page 200 Use Publisher Express to send a print job Step Action Remarks Click on [Add file] and use the You can only print documents with the follow- Browse... button to select the file you ing data formats. When you use other formats, want to print.
Page 201: Use The Smart Inbox To Send A Print Job
Use the Smart Inbox to send a print job Use the Smart Inbox to send a print job Introduction If you have already added a job to the Smart Inbox in WebTools Express, you can print this job via the Smart Inbox. NOTE Create and open a Smart Inbox on For more information on how to create a Smart Inbox, see...
Page 202: Use Publisher Select 3 To Send A Print Job
Use Publisher Select 3 to send a print job Introduction Publisher Select 3 is a job submission application that allows you to create, preview, print, and manage jobs for the ColorWave 3800. NOTE "http://downloads.cpp.canon" You can download the Publisher Select 3 software on under the product page.
Page 203 Use Publisher Select 3 to send a print job 5. Select documents of the job to check or adjust the print settings. 6. Check the print preview. 7. Click on the green print button, to print the job. 8. Track and manage a submitted job in the submitted jobs list. Chapter 4 - Use the printing system...
Page 204: Use Driver Select For Microsoft® Windows® To Send A Print Job
Use Driver Select for Microsoft® Windows® to send a print job Introduction Driver Select for Microsoft® Windows® is a mixed raster-vector HP-GL/2 printer driver that allows you to to create, preview, print, and manage jobs for your Canon printer. NOTE "http:// For more information on Driver Select for Microsoft®...
Page 205 Use Driver Select for Microsoft® Windows® to send a print job 5. In the [Options] menu in the upper right hand corner of the screen choose [Advanced options]. Make sure a checkmark is placed in the [Océ Job Ticket enabled] box of the [Troubleshooting] section to overrule the default values for the job settings.
Page 206: Use The Driver Express For Adobe® Postscript® 3™ To Send A Print Job
Use the Driver Express for Adobe® Postscript® 3™ to send a print Introduction ® ® ™ Canon provides the Driver Express for Adobe Postscript that allows you to send print jobs to your printer. You need a license to be able to print PostScript files on the printer.
Page 207: Use Publisher Mobile To Send A Print Job
Use Publisher Mobile to send a print job Use Publisher Mobile to send a print job Introduction Publisher Mobile is an application that enables you to easily plot from an system via your iPhone, iPad, or Android device. All TCS, TDS, ColorWave and PlotWave systems are supported. A user can plot all PDF*, PLT (HPGL1/2), TIFF, JPEG and DWF* files.
Page 208 Use Publisher Mobile to send a print job Step Action Remarks Tap the printer button. Publisher Mobile detects the compat- ible printers that are available in your network. The detected printer, indicated with a "Connec- If your printer is not detected, you tion"...
Page 209: Print From Your Mobile Device
NOTE • You can navigate in a file repository on your mobile device. If needed, install a file explorer application. For more details refer to the Canon website. • Make sure you have a working connection. • When the system requires accounting information, your print job is sent to the Smart Inbox named [Mobile] in WebTools Express.
Page 210 Print from your mobile device Result Your document is printed. Your print job appears on the user panel and in the job queue of WebTools Express, while it is being printed. Chapter 4 - Use the printing system...
Page 211: Use Ftp To Send A Print Job
Use FTP to send a print job Use FTP to send a print job Introduction The printer supports printing through FTP. When you send your print job through FTP the default WebTools Express settings are leading. NOTE • You must enable printing through FTP in WebTools Express. •...
Page 212: Use Lpr To Send A Print Job
Use LPR to send a print job Use LPR to send a print job Introduction The printer supports printing through LPR. When you send your print job through LPR, the default WebTools Express settings are leading. NOTE You must enable printing through LPR in WebTools Express. How to send a print job via LPR Type the following line command after the Command prompt: lpr -S <hostname or IP address>...
Page 213: Use The Cloud To Send A Print Job
Use the cloud to send a print job Use the cloud to send a print job Introduction The cloud can be seen as a virtual network drive you use to send files to, but also to save and share files on. There are general cloud applications, such as SharePoint or applications via a HTTP URL, but companies can also use their own private and internal clouds.
Page 214: Use The Home Folder To Send A Print Job
Use the home folder to send a print job Use the home folder to send a print job Introduction When you have enabled user authentication in WebTools Express you can use the home folder to print from or to scan to. NOTE The home folder is a personal and secure external location, you can only use when it is configured by your IT department as part of your infrastructure.
Page 215: Troubleshoot Print Job Submission
Troubleshoot print job submission Troubleshoot print job submission Introduction Check the issues and solutions to troubleshoot print job submission. Issue Solution Unable to print a PDF file using When you submit the print job (File - Print), make sure Adobe Acrobat reader. you check the box 'Choose paper source by PDF page size' in the print dialog.
Page 216: Print Jobs
Print Jobs Print Jobs Do a default print job Introduction When you want to print a job and you do not make any settings, the default presets are used. You only use the Smart Access to start your job. You can see the presets that are used in the job settings section of your job. Before you begin Make sure you submit a job via one of the job submitter applications: Use Publisher Express to send a print job on page 199...
Page 217 Do a default print job 2. Select the location of your job. Default, the public Smart Inbox. The jobs are listed in a new window. 3. Select your job from the list. 4. Tap the green button, next to the job settings. Chapter 4 - Use the printing system...
Page 218: Direct Print
Direct print Direct print Introduction When you want to do a default print job: • You can print with direct print. When you print with direct print, the print job is sent to the queue immediately. • You can print without direct print. When you print without direct print you can start the job locally at the printer.
Page 219: Print From A Usb Key
Print from a USB key Print from a USB key Introduction With a USB key, you can perform print and scan jobs on the printer. Procedure 1. Insert a USB key into the USB port on the multi-touch user panel. The print tile is automatically selected on the user panel, and the USB location is active.
Page 220: Print Presets On The User Panel
Print presets on the user panel Print presets on the user panel Introduction The printer uses the default presets for print and copy jobs, when you do not make different settings. The print presets are divided into four categories: • [Media] •...
Page 221: The Image Preset For Print Jobs
The Image preset for print jobs The Image preset for print jobs Introduction With the [Image] preset, the quality and the productivity of a print job can be defined. There are five pre-defined presets and a sixth custom preset can be created in WebTools Express. Image presets Use the overview, to select the best [Image] preset for your job.
Page 222: Advanced Settings For Print Jobs
Advanced settings for print jobs Advanced settings for print jobs Introduction When you tap the Scan tile on the multi-touch user panel, you can make your own settings. Apart from the preset tiles, you can select the advanced settings under [Show all settings]. These settings are used for extended print jobs.
Page 223 Advanced settings for print jobs Preset category: [Layout] Setting Settings values Function [Cut size] [Cut method]: When set to [Synchro], the print is cut depend- • [Synchro] ent of the image size. • [Standard] When set to [Standard], the print is cut to a •...
Page 224 Advanced settings for print jobs Setting Settings values Function [Positioning] [Alignment]: [Aligns the image on the sheet.] • [Top left] • [Top] • [Top right] • [Left] • [Center] • [Right] • [Bottom left] • [Bottom] • [Bottom right] [Horizontal shift] [Shifts the image in the horizontal direction (af- ter alignment to one of the positions given in 'Alignment').]...
Page 225 Advanced settings for print jobs Setting Settings values Function [Scale] [1:1] Scales the image to the original size. [To media size] Scales to the selected media width. NOTE You can only use this setting, when a specific media roll is selected. [To standard size] Scales the image to fit the media size you se- lect from a list.
Page 226 Advanced settings for print jobs Setting Settings values Function [Mirror] [On] [When 'On', the image is mirrored along the [Off] vertical axis (the media transport direction).] Set to [On] for strongly curled transparent originals that have to be fed upside down in the scanner.
Page 227: Copy Jobs
Copy Jobs Copy Jobs Do a default copy job Introduction When you want to copy an original and you do not make any settings, the default presets are used. You only use the Smart Access to submit your job. You can see the presets that are used in the job settings section of your job. Procedure 1.
Page 228: Copy Presets On The User Panel
Copy presets on the user panel Copy presets on the user panel Introduction The printer uses the default presets for print and copy jobs, when you do not make different settings. The copy presets are divided into four categories: • [Media] •...
Page 229: The Image Preset For Copy Jobs
The Image preset for copy jobs The Image preset for copy jobs Introduction With the [Image] preset, the quality and the productivity of a copy job can be defined. There are five pre-defined presets and a sixth custom preset you can create in WebTools Express. Image presets Use the [Image] setting to select the default stamp for your output.
Page 230: Advanced Settings For Copy Jobs
Advanced settings for copy jobs Advanced settings for copy jobs Introduction When you tap the copy tile on the multi-touch user panel, you can make your own settings. Apart from the preset tiles, you can select the advanced settings under [Show all settings]. These settings are used for extended copy jobs.
Page 231 Advanced settings for copy jobs Preset category:[Layout] Setting Settings values Function [Cut size] [Cut method]: When set to [Synchro], the print is cut depend- • [Synchro] ent of the image size. • [Standard] When set to [Standard], the print is cut to a •...
Page 232 Advanced settings for copy jobs Setting Settings values Function [Remove strip] [Top] [Erase a strip from the beginning of the origi- nal.] From 0 to 400 mm, or 0 to 16 inches. [Bottom] [Erase a strip from the bottom of the original.] From 0 to 400 mm, or 0 to 16 inches.
Page 233 Advanced settings for copy jobs Setting Settings values Function [Positioning] [Alignment]: [Aligns the image on the media.] • [Top left] • [Top] • [Top right] • [Left] • [Center] • [Right] • [Bottom left] • [Bottom] • [Bottom right] [Horizontal shift] [Shifts the image in the horizontal direction (af- ter alignment to one of the positions given in 'Alignment').]...
Page 234 Advanced settings for copy jobs Setting Settings values Function [Scale] [1:1] Scales the image to the original size. [To media size] Scales to the selected media width. NOTE You can only use this setting, when a specific media roll is selected. [To standard size] Scales the image to fit the media size you se- lect from a list.
Page 235 Advanced settings for copy jobs Setting Settings Settings values Function values [Original] [Original [Folded lines/text] Define the type of original you use. The choice type] [Lines/text] depends on the chosen [Color mode]. For [Map] more information on choosing the correct orig- The original type on page [Colored original] inal type, see...
Page 236 Advanced settings for copy jobs Setting Settings Settings values Function values [Original] [Original [Auto] The width of the original is automatically de- width] tected by the scanner. [Standard] Select the width of the original as a standard size. NOTE Depends on the media type and size you have configured in WebTools Express [Custom]...
Page 237 Advanced settings for copy jobs Setting Settings Settings values Function values [Image] [Color [On] Set to [On]: highlight- [Off] • to make notes made with marker pens more ing] visible. • to emphasize colors, of CAD drawings with colored information and a solely greyscale (black) background information.
Page 238 Advanced settings for copy jobs Setting Settings Settings values Function values [Area to [Area to From 0 to 914 mm, [The origin of the area to erase on the horizon- erase] erase: X or 0 to 36 inches tal axis, starting from the left.] origin] [Area to From 0 to 6000 mm,...
Page 239 Advanced settings for copy jobs Preset category: [Finishing] Setting Settings values Function [Delivery] [Top Delivery Tray] Location on top of the printer that deposits the sheet face-down. NOTE Not all media types can be delivered to the [Top Delivery Tray]. [Back output] or [Fold].
Page 240: Recommended Settings For Copy Jobs
Recommended settings for copy jobs Recommended settings for copy jobs Introduction Use the advised settings to optimize the output of your copy job. Dependent of a color or grayscale copy job, select the corresponding settings. Workflow 1. Start by selecting the best image preset for your job. Use column two in the table below, or The Image preset for copy jobs on page for more information see 229.
Page 241 Recommended settings for copy jobs Original document Preset [Image] Optimize under [Show all settings] (Folded) CAD drawing with [Fast CAD B/W] • Set original type to [Colored origi- marks from marker pens with large area fills: nal] [Normal CAD B/W] •...
Page 242: The Original Type
The original type The original type Introduction When you change the [Original type] setting under [Show all settings] - [Original] on the user panel, you can further optimize the quality of your job. Change the original type for color or grayscale. Use the overview to select the correct type. Original types for color •...
Page 243 The original type Original type Definition [Dark original] Used especially for Diazo originals. Originals with a changing 'cloudy' background. [Folded lines/text] Used for monochrome CAD drawings with folds. Lines and wrinkles are suppressed. For folded color CAD drawings use [Colored original]. [Blueprint] Used for classic blueprints, with white information on a blue back- ground.
Page 244: Make A Half Size Copy
Make a half size copy Make a half size copy Introduction When you want to scale your original to a 50% copy, you can change a preset on the user panel. Procedure 1. Feed the original face up and centered on the original feeding table. 2.
Page 245: Make A Copy And Add A Strip
Make a copy and add a strip Make a copy and add a strip Introduction When you make a copy, you can add a strip to a document. Use [Cut size] to copy an original without a strip and add a strip to the copy. You can add a strip at the top or bottom of a copy.
Page 246: Make A Copy And Remove A Strip
Make a copy and remove a strip Make a copy and remove a strip Introduction When you have an original with a part you do not want to copy, you can remove a strip from your copy. Use the option on the user panel to copy an original with a strip, and remove the strip from the copy.
Page 247: Make A Copy Of A Specific Area Of An Original
Make a copy of a specific area of an original Make a copy of a specific area of an original Introduction You can make a copy of a specific area of an original. Use the option [Remove strip] to copy a specific area.
Page 248: Make A Copy And Remove A Specific Area Of An Original
Make a copy and remove a specific area of an original Make a copy and remove a specific area of an original Introduction You can make a copy and delete a specific area of an original. You can use two settings: [Area to erase: width] and [Area to erase: length] to define the dimensions of the delete area.
Page 249: Make A Copy And Scale To Another Size
Make a copy and scale to another size Make a copy and scale to another size Introduction When you want to scale your copy to another size, you can make changes under the advanced settings. With the custom setting, you can choose any scale percentage you want between the range of 10 - 1000%.
Page 250: Make A Copy Of A Dark Original (Diazo)
It can be difficult to make a good copy of a Diazo original. Diazo originals have a changing lightness with a 'cloudy' background, which can give an unclear output. The ColorWave 3800 has a special [Diazo] preset, that follows the lightness and changing background of the original and copies to an even and high quality output.
Page 251: Make A Copy Of An Original With Highlighted Colors
When you have an original on which colors are accentuated or highlighted, it can be difficult to make a good copy on which the highlighting is still visible. The ColorWave 3800 has a special setting [Color highlighting], that highlights the color accents of the original in black and white or color.
Page 252: Copy By Set
Copy by set Copy by set Introduction You can use the [Create set] option to make multiple scans and copy in one set. Procedure 1. Feed the original face up and centered on the original feeding table. 2. Tap the copy tile. A window with a list of presets opens. 3.
Page 253: Scan Jobs
Scan Jobs Scan Jobs Do a default scan job Introduction When you want to scan an original and you do not make any settings the default templates are used. You only use the Smart Access to submit your job. You can see an overview of the template settings that are used in the job settings section of your job.
Page 254: Scan Templates On The User Panel
Scan templates on the user panel Scan templates on the user panel Introduction A template is a group of predefined settings you can configure yourself. Select the template on the user panel to easily submit a job with optimized settings. Scan template workflow The printer uses the scan templates that are configured in WebTools Express.
Page 255: Advanced Settings For Scan Jobs
Advanced settings for scan jobs Advanced settings for scan jobs Introduction When you tap the scan tile on the multi-touch user panel, you can select a template. When you select a template and tap it again, a window with all settings opens. The following table gives an overview and a short description of the available settings on the printer.
Page 256 Advanced settings for scan jobs Setting Settings values Function [Resolution] [100] [The resolution of the scanned image in dpi.] [200] [300] [400] [600] [Color mode] [Color] [Defines whether a color, grayscale or black- [Grayscale] and-white scan is to be made. Some combina- [Black and white] tions of "Color mode"...
Page 257 Advanced settings for scan jobs Setting Settings values Function [Original width] [Auto] The width of the original is automatically de- tected by the scanner. [Standard] The width of the original is a standard size. Selection of available standard sizes. NOTE Depends on the media type and size you have configured in WebTools Express...
Page 258 Advanced settings for scan jobs Setting Settings values Function [Remove strip] [Remove top strip] [Erase a strip from the beginning of the origi- nal.] From 0 to 400 mm, or 0 to 16 inches. [Remove bottom strip] [Erase a strip from the bottom of the original.] From 0 to 400 mm, or 0 to 16 inches.
Page 259 Advanced settings for scan jobs Category: [Quality] Setting Settings values Function [Scan quality] [Automatic] Define the quality of the scan. [Normal] • [Automatic] is the default value that auto- [High] matically selects the best scan quality value for your job. •...
Page 260 Advanced settings for scan jobs Setting Settings values Function [Color highlight- [On] Set to [On]: ing] [Off] • to make notes made with marker pens more visible. • to emphasize colors, of a CAD drawings with colored information and a solely gray- scale (black) background information.
Page 261: Advised Settings For Scan Jobs
Advised settings for scan jobs Advised settings for scan jobs Introduction When you use a certain type of original document you can select specific templates and settings that influence the quality and productivity of your job. Use the advised settings in the table below to get the best results.
Page 262 Advised settings for scan jobs Scan template Original document [08 - CAD with fold- Folded monochrome CAD original, to make a black and white scan. ings] [09 - CAD color to Color CAD drawings, maps, business graphics etc., to make a black and B/W] white scan.
Page 263: The Original Type
The original type The original type Introduction When you tap the scan tile and select the [Original] - [Original type] setting on the user panel, you can further optimize the quality of your job. Change the original type for color or grayscale. Use the overview to select the correct type. Original types for color •...
Page 264 The original type Original type Definition [Photo] Used for photos and high resolution prints. Photo gives a softer con- trast than colored original. [Dark original] Used especially for Diazo originals. Originals with a changing 'cloudy' background. [Folded lines/text] Used for monochrome CAD drawings with folds. Lines and wrinkles are suppressed.
Page 265: File Type
File type File type Introduction Depending on the color mode and file type you select when you create a scan template or when you make a scan, the values for the compression mode and organization change. For some file types and some situations, the compression and organization settings cannot be set. The list below helps you to define the correct file type and color mode, and shows you which compression and organization settings are possible.
Page 266 File type Color mode: Grayscale [Color mode] [File type] [Organization] [Compression] [JPEG quality] [Grayscale] [TIFF] [Raw] [LZW] Not applicable [Striped] [Packbits] [Tiled] [None] [PDF] Not applicable [Flate] Not applicable [LZW] [None] [JPEG] [Maximum] [High] [Medium] [Low] [PDF/A] Not applicable [Flate] Not applicable [None] [JPEG]...
Page 267: Make A Scan And Remove A Strip
Make a scan and remove a strip Make a scan and remove a strip Introduction If you have an original with a strip, you can remove the strip from your scanned file. Use the option [Remove strip] on the user panel to scan an original with a strip and remove the strip from the file.
Page 268: Scan To A Usb Key
Scan to a USB key Scan to a USB key Introduction When you insert a USB key in the user panel, you can scan to USB. Before you begin • Before you scan to USB, make sure the correct settings are enabled. For more information see, Enable or disable USB on page 118.
Page 269: Scan To The Home Folder
Scan to the home folder Scan to the home folder Introduction When you have enabled user authentication in WebTools Express you can submit a print or scan job to the home folder as a secure location. NOTE The Home folder is a personal and secure external location, you can only use when it is configured by your IT department as part of your infrastructure.
Page 270: Save A Scanned Document On Your Mobile Device
Save a scanned document on your mobile device Save a scanned document on your mobile device Introduction When you have access to Publisher Express you can scan a document on the printer and save it on your mobile device. Before you begin Make sure you have a working connection.
Page 271: Pause, Resume, Or Stop An Active Job
Pause, resume, or stop an active job Pause, resume, or stop an active job Introduction If you want to pause, resume or stop an active job there are several things you can do. Procedure Pause or resume an active print job Step Action 1.[Pause]...
Page 272: Clear The System
Clear the system Clear the system When to do On the user panel, you can remove all print and copy jobs from the system. Procedure 1. Tap on the system menu thumbnail in the dynamic bar. The system menu opens. 2.
Page 273: Maintain The Printing System
Chapter 5 Maintain the printing system...
Page 274: Update Your System
You can update the system software when requested by service or your local representative. "http:// Install system patches for security when they are available for your product on downloads.cpp.canon" . You can update via the user panel or via WebTools Express. Update...
Page 275: Update The System Software On The User Panel
Update the system software on the user panel Update the system software on the user panel Introduction You can update the system software on the user panel with a USB device that includes a new version of the software. Before you begin For an update of the system software, get the packages for the system software update from your local representative.
Page 276: Update The System Software In Webtools Express
Update the system software in WebTools Express Update the system software in WebTools Express Introduction You can update the system via WebTools Express. You can find the settings under the [Support] - [Update] tab. The [Update] tab has the following functionalities: •...
Page 277: Install The System Security Patches In Webtools Express
Install the system security patches in WebTools Express Introduction You can install system security patches in WebTools Express. Before you begin "http://downloads.cpp.canon" Download the system security patches from NOTE • Do not restart the printer during the upload and update process.
Page 278: Replace The Media
Replace the media Replace the media The media drawer Component - function table IMPORTANT Only use intact media rolls. Dented media rolls can damage the [Imaging devices]. Component Description / Function [media roll] 1 Media placed on roll holder in first position. [media roll] 2 Media placed on roll holder in second position.
Page 279: Remove A Media Roll
Remove a media roll Remove a media roll IMPORTANT • Handle the media roll with care. A dented media roll can damage the printer. • Do not open the media drawer during the printing process. CAUTION • Watch your fingers when you handle the media roll. •...
Page 280 Remove a media roll Procedure 1. Pull firmly on the media drawer to open it. 2. Roll the media back manually, to remove the media from the metal paper guide. Chapter 5 - Maintain the printing system...
Page 281 Remove a media roll 3. Use both hands (as indicated) to lift the roll holder with the media roll and put it on the roll loading station. 4. Pull the handle of the roll holder locking mechanism towards you and remove the roll holder from the core of the media roll.
Page 282 Remove a media roll 5. Remove the media roll from the roll loading station. Store it in a safe place, so that it cannot fall over or roll away. Chapter 5 - Maintain the printing system...
Page 283: Unpack A Media Roll
Unpack a media roll Unpack a media roll IMPORTANT • Handle the media roll with care. A dented media roll can damage the printer. • Always write the correct media name inside the core, after you unpack the media roll. This way, you will have the correct media information available if you replace the roll before it is empty and you want to reuse it later,.
Page 284 Unpack a media roll 2. Open the box, and if present remove the plug. 3. Carefully remove the media roll from the box. 4. If present, remove the other plug and any plastic on the media roll. Chapter 5 - Maintain the printing system...
Page 285: Load A Media Roll
Load a media roll Load a media roll Introduction You can load standard and custom media on your printer. Before you begin Before you load a roll on the printer, make sure your media is enabled. • For standard media you must enable a media profile in WebTools Express. For more Configure the media profiles on page information, see 185.
Page 286 Load a media roll 3. Pull (1) the handle of the roll holder locking mechanism toward you. Slide (2) the roll holder into the right side of the core of the new media roll. 4. Align the roll on the roll holder. Place it on the corresponding media size, with the help of the width indicator.
Page 287 Load a media roll 5. Remove the tapes from the new media roll. Use both hands (as indicated) to place the media roll in the media drawer. 6. Use both hands to turn the media roll backwards (1) until the media flap has passed the metal paper guide.
Page 288 Load a media roll 7. Use both hands to slide the media under the metal paper guide (2) until the media is transported automatically. 8. Close the media drawer. The user panel displays the message that new media is detected. NOTE Do not open the media drawer during loading.
Page 289: Load A Custom Media Roll
Load a custom media roll Load a custom media roll Introduction You can load standard and custom media on your printer. Before you begin Before you load a roll on the printer, make sure your media is enabled. • For custom media you must create and enable the media type in WebTools Express. You can find the media type of the new roll on the sticker of the media box.
Page 290 Load a custom media roll 3. Pull (1) the handle of the roll holder locking mechanism toward you. Slide (2) the roll holder into the right side of the core of the new media roll. 4. Align the roll on the roll holder. •...
Page 291 Load a custom media roll • When the preferred size is not indicated on the roll holder, center the roll on the roll holder. Make sure that the roll, left and right, is not aligned on the striped areas. Release the handle of the locking mechanism.
Page 292 Load a custom media roll 6. Use both hands to turn the media roll backwards (1) until the media flap has passed the metal paper guide. Chapter 5 - Maintain the printing system...
Page 293 Load a custom media roll 7. Use both hands to slide the media under the metal paper guide (2) until the media is transported automatically. 8. Close the media drawer. The user panel displays the message that new media is detected. NOTE Do not open the media drawer during loading.
Page 294: Make A Manual Cut
Make a manual cut Make a manual cut Introduction When custom media is used, you can be requested to manually cut the media at the back output. Before you begin Use the supplied knife, or any other knife or pair of scissors that is sharp enough, to cut the media.
Page 295: Media Types
Media types Introduction Canon machines and media are matched for the best quality and performance. The table below gives an overview of applications and the typically used media types. The local assortment can vary, depending on preferences and availability. Media names can also be different.
Page 296 Media types Application Typical media types Street furniture Blueback paper 120 g/m² Economy backlit Backlit paper 100-120 g/m² Translucent film 100 -150 µm Fine art Canvas Embossed canvas- like paper Soft banner Photo print Instant-dry photo paper 120 -190 g/m² Wallpaper Uncoated non-woven fleece Self-adhesive (textile) wallpaper...
Page 297: Media Sizes
Media sizes Media sizes Introduction Canon machines and media are matched for the best quality and performance. The table below gives an overview of all the selectable media sizes. When your media sizes is not Create a part of the list, you can create your own custom media sizes. For more information see, custom media size on page 187.
Page 298 Media sizes Media Width [mm] Length [mm] CartoB0 1000 1400 ANSI range Media Width [inch] Length [inch] 11 / B ARCH range Media Width [inch] Length [inch] ARCH1 range Media Width [inch] Length [inch] 15inch 21inch E1 (30 inch) 42inch Other Media Width [mm]...
Page 299: Custom Media Specifications
Custom media specifications Custom media specifications Introduction You can use various kinds of media on the printer. When you use custom media, make sure you only use media that complies with the specifications listed in the table. NOTE The use of custom media is at your own risk. You can find a list of media types and sizes in Media types on page 295 Media sizes on page 297, or ask your local representative.
Page 300: Refill The Toner
• You can leave the printer turned on when you refill the toner. • Make sure you use toner suitable for the ColorWave 3800. • When the printer is in roll-to-roll mode, you have to cut the media before you can replace a toner cartridge.
Page 301 Replace the toner cartridge 3. Remove the empty toner cartridge from the printer. 4. Place the new toner cartridge. 5. Place the toner cartridge in the correct color position. [1] cyan, [2] yellow, [3] black, [4] magenta. Chapter 5 - Maintain the printing system...
Page 302 Replace the toner cartridge 6. When the new toner cartridge is placed correctly, a wizard for the maintenance tray appears on Replace the the user panel. Follow the instructions on the wizard. For more information, see maintenance tray on page 303.
Page 303: Replace The Maintenance Tray
Replace the maintenance tray Replace the maintenance tray Introduction Replace the maintenance tray when the user panel displays the request message. The Replace the maintenance tray is the packaging of the toner cartridge. For more information, see toner cartridge on page 300.
Page 304 Replace the maintenance tray 2. Push the maintenance tray drawer to unlock it. 3. Open the drawer. Chapter 5 - Maintain the printing system...
Page 305 Replace the maintenance tray 4. Remove the old maintenance tray. 5. Place the new maintenance tray. Chapter 5 - Maintain the printing system...
Page 306 Replace the maintenance tray 6. Push the drawer shut. 7. When the new maintenance tray is placed correctly, tap [OK] in the wizard. The old maintenance tray can be disposed of in regular office waste. Chapter 5 - Maintain the printing system...
Page 307: Maintain The Scanner
Maintain the scanner Maintain the scanner Clean the scanner Introduction Clean the scanner from time to time, to prevent decrease of copy and scan quality. When to do Clean when: • the transparent contact plates are dirty and static • the original support rollers are dirty, and you use transparent originals Procedure 1.
Page 308 Clean the scanner IMPORTANT To clean the scanner, use the soft lint-free muslin towels from the scanner cleaning kit. 2. Use a muslin towel that has been moistened with water and firmly wrung out to clean the following parts of the scanner: •...
Page 309 Clean the scanner CAUTION Watch out, not to get your fingers caught in the scanner top cover. 4. Press the scanner top cover down gently with both hands, to close it. NOTE Check that the left and right scanner open levers are locked into position. Chapter 5 - Maintain the printing system...
Page 310: Calibrate The Scanner
Calibrate the scanner Calibrate the scanner Introduction You can calibrate the scanner when you are not satisfied with the copy or scan quality. Use the calibration wizard to calibrate the scanner. Before you begin Clean the scanner before you start the calibration procedure. Dirty parts of the scanner cause Clean the scanner on page copy and scan quality to decrease.
Page 311: License Management
Chapter 6 License management...
Page 312: Introduction To License Management
Introduction to license management Introduction For certain applications your printer uses, you need to activate a license. A product license for the ColorWave 3800 is always required. You can perform several actions for licenses: Procedure 1. View the currently active licenses.
Page 313: Check Your Licenses
Check your licenses Check your licenses About the licenses The license section in WebTools Express allows you to manage the licenses that are active on your system. A license is needed to activate certain functions on your printer. License information overview Open the [Support] - [Licenses] tab in WebTools Express to view the available licenses.
Page 314: Save The Currently Active Licenses
Save the currently active licenses Save the currently active licenses Introduction You can save all active licenses into one single file. When to do Save the currently active licenses before starting a license activation job or if you want to save the current license situation.
Page 315: Get A New License File
Get a new license file Introduction The Canon applications and optional functions are protected against unauthorized use. You need to activate licenses to enable various options. When you want to get a new license you have to provide the correct information to your local representative.
Page 316: Activate A New License
Activate a new license Activate a new license Introduction Under the [Licenses] tab in WebTools Express you can activate new license files. NOTE • It is advised to store the license information of the currently active license files in a back-up file before you activate a new license file.
Page 317: Account Management
Chapter 7 Account management...
Page 318: Introduction To Account Management
Introduction to account management Introduction to account management The printing system supports account management. This can be enabled and disabled in WebTools Express. When enabled the user has to provide accounting information for print, scan and/or copy jobs. It is possible to enable this separately for print jobs, or for scan and copy jobs. Which accounting information needs to be provided is determined by the customer via Océ...
Page 319: Enable Account Management In Webtools Express
Enable account management in WebTools Express Enable account management in WebTools Express Introduction To enable account management you can define the values in WebTools Express Definition The account information requirements are defined and managed by the administrator. How to define the 'Logging and accounting' settings Open the [Preferences] - [System defaults] tab, and under [Job management] enable the [Force entry of accounting data for print jobs] or [Force entry of accounting data for copy and scan jobs].
Page 320: An Overview Of Océ Account Center
NOTE "http:// For this application a separate user guide and a Readme are available. Visit downloads.cpp.canon" , select your printer and find your document in the list. Definition Océ Account Center includes software module: • Océ Account Console.
Page 321: Océ Account Console
Océ Account Console ® ® Océ Account Console Introduction to Océ Account Console Definition Océ Account Console is installed on the administrator's workstation. Purpose Océ Account Console has the following functionalities: • Manage, preview, and publish the account information dialog. •...
Page 322: Summary Of Océ Account Console
Summary of Océ Account Console Summary of Océ Account Console Main parts of Océ Account Console An administrator uses Océ Account Console to perform a number of maintenance and configuration tasks. The main functional areas of Océ Account Console are described in the table below. Main parts of Océ...
Page 323 Summary of Océ Account Console Part Description The [Export filters] tab [Overview] section. • [Create...]. Use this option to define a new filter. • [Delete]. Remove the export filter. • [Edit...]. Change the filter definition. • [Copy...]. Make a duplicate of the filter settings to create another ex- port filter.
Page 324: Accounting Workflow
Configure the task 'Retrieve log data' to run every day at a time that the printer is switched on. 3. Run the task update dialog for the ColorWave 3800, to provide the dialog to the printer. 4. Enable accounting in WebTools Express.
Page 325: Chapter 8 Solve Problems
Chapter 8 Solve problems...
Page 326: How To Solve Problems With Jobs
How to solve problems with jobs How to solve problems with jobs Procedure 1. When there is a problem with a job, the color of the green job queue bar in WebTools Express turns red. The system monitor section of WebTools Express displays the message: [User intervention required].
Page 327: Clean The Print Surface
Clean the print surface Clean the print surface Introduction It is necessary to clean the print surface regularly. When to do When a media jam occurs or when there is pollution on your printed output, it can help to clean the print surface.
Page 328 Clean the print surface 3. Check whether there are toner drops on the print surface. 4. Remove the toner with the clean card. Remove the pollution from the print surface by moving the card into the direction of the toner cartridges.
Page 329 Clean the print surface 5. When the holes in the print surface are not open, use the pins on the clean card to open the holes. 6. Place the clean card back in the card holder. Chapter 8 - Solve problems...
Page 330 Clean the print surface 7. Close the [transparent top cover] and place the Top Delivery Tray back in its original position. Chapter 8 - Solve problems...
Page 331: Clear An Original Jam In The Scanner
Clear an original jam in the scanner Clear an original jam in the scanner Introduction When an original jam occurs in the scanner, the message [Scanner original jam] appears on the user panel. You must remove the original from the scanner. Follow the steps in the wizard on the user panel to clear the jam.
Page 332: Disconnect The Network Cable And The Mains Supply Cable
Disconnect the network cable and the mains supply cable Disconnect the network cable and the mains supply cable Procedure IMPORTANT Make sure the main power switch (A) is in 'off' position. 1. Disconnect the network cable from the network connection at the right back of the printer (D). 2.
Page 333 Disconnect the network cable and the mains supply cable 4. Disconnect the other side of the mains supply cable from the power connection at the right back of the printer ( C). Chapter 8 - Solve problems...
Page 334: Event Messages
Event messages Event messages Introduction Feedback on errors related to print jobs is displayed in the event list. You can open the event list when you click [View events] in the upper right hand corner of the Jobs tab in WebTools Express. Procedure Event message Troubleshoot...
Page 335 Event messages Event message Troubleshoot [PS/PDF resource or language prob- The Postscript or PDF file is complex or corrupt. lem; one or more pages not correctly • Try to print it from an application using the Driver Se- printed] ® ®...
Page 336 Event messages Event message Troubleshoot [The sheet length exceeds the limit • The document will be first folded only. of the second fold. Only the first fold • Check the maximum length settings for second fold applied.] and comply, when you want to get a fanfold package. [Document is not a PDL or the PDL is Check if the printer recognizes the format of the sent job.
Page 337: Settings In Case Of Errors
Settings in case of errors Settings in case of errors Introduction If you encounter problems with print jobs, there are a few settings that can help you. Procedure 1. Open the [Preferences] - [System defaults] tab. 2. Under [In case of errors], you can make the following settings: Setting Value Description...
Page 338: Print A Demo Print
Print a demo print Print a demo print When to do You can print a demo print to check whether the printer is working correctly. Procedure 1. Tap the system menu thumbnail on the user panel. A window opens. 2. In the list on the right, select [Test prints]. A wizard opens. 3.
Page 339: Print A Test Print
Print a test print Print a test print When to do Print a test print from a specific roll at the request of the helpdesk. The test print provides information that can help to solve quality problems. Procedure 1. Tap the system menu thumbnail on the user panel. A window opens. 2.
Page 340 Print a test print Chapter 8 - Solve problems...
Page 341: Chapter 9 Support
Chapter 9 Support...
Page 342: Counter History
Counter history Counter history Introduction Navigate to the [Support] - [Counter history] tab to get an overview of the consumables used per printed job. The table below gives an overview of the various functionalities you can access in the counter history to sort, group, save, or print the information you need.
Page 343: Audit Log
Audit log Audit log Definition As a System Administrator, you can download a comma-separated values (CSV) file containing the audit of all security-related events in the system. [Download audit events] and [Clear audit events] Log in as a System Administrator and select the [Audit log] in the [Security] tab. Click on the [Download audit events] button to download a comma-separated values (CSV) file containing the audit events.
Page 344: Remote Service: Configure The Proxy
Remote Service: configure the proxy Remote Service: configure the proxy Introduction WebTools Express offers remote services from the printer to the service organization, or from the service organization to the printer. You can edit these settings under the [Support] - [Remote Service] tab. Remote Service has the following options: •...
Page 345: Remote Service: Check The Connection
2. A message displays the answer, within 30 seconds. When configured correctly, the message [The system is connected to Remote Service.] appears. 3. Now the system is able to send data to the service organization. For example, Canon Meter Manager, or [Remote Service] information.
Page 346: Remote Service: Allow Remote Assistance
Remote Service: allow remote assistance Remote Service: allow remote assistance When you have made all settings required and you want to allow the service organization to remotely access the printer, you can enable remote assistance. Procedure 1. Open the [Support] - [Remote Service] tab, and click on [Allow remote assistance]. 2.
Page 347: Downloads And Support For Your Product
For support information please contact your Canon local representative. Find your local contact for support from: "http://www.canon.com/support/" From the Canon support page, you can also download the printer drivers for the Canon printers, their related user guides and other resources. Chapter 9 - Support...
Page 348 Downloads and support for your product Chapter 9 - Support...
Page 349: Index
Index Index Absolute colorimetric...........165 Background compensation........259 Access control Basic settings............Enable........... 90, 91, Access management........56, Account management Calibrate the scanner........... introduction............ Cartridge..............300 WebTools Express......... Certificate Action after media request time-out....135 details..............103 Active job............44, Certificates.............. Add a strip.............245 Change Add leading strip Settings.............
Page 350 Index default settings..........64 Configure Dark original............250 Media request time-out......... Default network settings..........83 External location..........Connect Default............mains supply cable and network cable..Set a default external location...... Connection Default copy job Remote Service..........procedure............227 Consumables Default copy preset..........per job............. Default destination for scan Contactless card.............
Page 351 Index WebTools Express .......... Finishing Download media profiles........180 Fold settings........... 140, Driver Express for Adobe® Postscript® 3™ Finishing Assistant..........job submission..........Finishing device configuration......Driver Select for Microsoft® Windows® First language............job submission..........Fold template..........226, Dynamic bar............46 custom............Embedded............143 Fold templates............
Page 352 Index IPSec..............90, Log out Enable............... description............Long plot mode Set..............Lower front cover........... Lower left side cover..........pause, resume or stop........Lower right side cover........... Job management settings........Job memory full........... job submission..........pane..............48 Job preview............Job queue............... Concept............. Mains supply cable.........34, Job states Maintenance...
Page 353 Index Mobile printing password........191 Passwords Move the printer............. Change password in WebTools Express..59 Mozilla Firefox Pause Security settings..........85 active job............271 PDF..............152, troubleshoot print job........215 PDF Processing performance Network cable..........34, Optimize............153 Network duplex mode PDF rasterization settings........set..............PDF render engine..........152 Network settings Pen settings...
Page 354 Index Print productivity..........Perceptual (photo)..........162 Print quality.............72, Relative colorimetric........Set..............Saturation (business graphics)..... Print surface............Replace the maintenance tray......Print tile..............Replace the toner cartridge......... Printer Resolution............. components (back)...........20 Restart the system Components (front)..........18 description............Printer working area..........33 Restore Problems factory defaults..........69 solve..............
Page 355 Index components............24 Downloads............347 Scanner calibration..........Manuals............Scanner clean............Printer drivers..........347 Scanner original jam..........Switch on the printing system......Scanner Professional..........System Second language..........131 shut down or restart........Secure System administrator..........11 Your location....97, 99, 100, 101, 102, System menu............44, Security patches........... System monitor............
Page 356 Index Unpack Media roll............283 Update........... 274, 275, 276, Upload new licenses..........Upper back cover............20 enable or disable..........118 external location..........117 port..............18 print...............219 USB scan............... User authentication.......... 56, User panel............19, User roles..............User session Time-out............132 Vertical shift Layout settings..........View the settings WebTools Express...........
Page 358 Canon U.S.A., Inc. usa.canon.com Canon Canada Inc. canon.ca Canon Europe Ltd canon-europe.com Canon Latin America Inc. cla.canon.com Canon Production Printing Australia Pty. Ltd. anz.cpp.canon Canon China Co., Ltd. canon.com.cn Canon Singapore Pte. Ltd. sg.canon Canon Hongkong Co., Ltd. hk.canon © 2020 Canon Production Printing...

Canon ColorWave 3800 Operation Manual

Chapter 1 Introduction

Chapter 8 Solve Problems

Chapter 9 Support

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Summary of Contents for Canon ColorWave 3800