HP Fortis 11 G10 Chromebook Maintenance And Service Manual
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HP Fortis 11 G10 Chromebook Maintenance And Service Manual

HP Fortis 11 G10 Chromebook Maintenance And Service Manual

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Maintenance and Service Guide
HP Fortis 11 G10 Chromebook
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP Fortis 11 G10 Chromebook

  • Page 1 Maintenance and Service Guide HP Fortis 11 G10 Chromebook SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 HP to be bound by the terms of the HP End To access the latest user guides, go to Inc. under license. Intel is a trademark User License Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.

  • Page 4: Table Of Contents

    Grounding the work area......................................22 Recommended materials and equipment..............................22 Cleaning your computer........................................23 Enabling HP Easy Clean (select products only) ............................23 Removing dirt and debris from your computer............................23 Cleaning your computer with a disinfectant..............................24 Caring for wood veneer (select products only) ............................25 Packaging and transporting guidelines..................................
  • Page 5 7 Statement of memory volatility ......................................57 Current BIOS steps ...........................................57 Nonvolatile memory usage ........................................ 59 Questions and answers ........................................59 Using HP Sure Start (select products only)................................61 8 Specifications..............................................62 Computer specifications........................................62 29.5 cm (11.6 in) display specifications..................................63 9 Power cord set requirements .........................................64...

  • Page 6: Product Description

    Category Description Product Name HP Fortis 11 inch G10 Chromebook™ Processors Intel® N200 (up to 3.7 GHz with Intel Turbo Boost Technology, 6 MB Intel Smart Cache, 4 cores, 6 W) Intel N100 (up to 3.4 GHz with Intel Turbo Boost Technology, 6 MB Intel Smart Cache, 4 cores, 6 W)
  • Page 7 Table 1-1 Product components and their descriptions (continued) Category Description Ports USB 3. 1 Gen 1 Type-C® (2) USB 3. 1 Gen 1 Type-A (2) HDMI 1.4 Audio-out (headphone)/audio-in (microphone) combo jack Keyboard/pointing Keyboard with clickpad devices Island style, spill proof Power requirements Battery 47 Whr, 2 cell...

  • Page 8: Components

    Off: The AC adapter is not connected. USB Type-C power connector and 5 Gbps Connects an AC adapter that has a USB Type-C port with HP Sleep and Charge and connector, supplying power to the computer and, if DisplayPort output needed, charging the computer battery.

  • Page 9: Left

    Table 2-1 Right-side components and their descriptions (continued) Component Description HDMI port Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High Definition Multimedia Interface (HDMI) device. Left Use the illustration and table to identify the components on the left side of the computer.

  • Page 10: Display

    Component Description USB Type-C power connector and 5 Gbps Connects an AC adapter that has a USB Type-C port with HP Sleep and Charge and connector, supplying power to the computer and, if DisplayPort output needed, charging the computer battery.
  • Page 11 Table 2-3 Display components and their descriptions Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). - or - - or - WWAN antennas (2)* (select products only) Send and receive wireless signals to communicate with wireless wide area networks (WWANs).

  • Page 12: Keyboard Area

    Regulatory, Safety, and Environmental Notices For wireless regulatory notices, see the section of the that applies to your country or region. Keyboard area Keyboards can vary by language. Touchpad The touchpad settings and components are described here. Table 2-4 Touchpad component and description Component Description Touchpad zone...

  • Page 13: Bottom

    Table 2-5 Special keys and their descriptions Component Description Activates certain computer functions when pressed in combination with other keys, such as or shift. Search key Opens the search dialog. Action keys Execute frequently used system functions. Power key ● When the computer is off, press the button briefly to turn on the computer.

  • Page 14: Labels

    Table 2-6 Bottom components and descriptions Component Description Speakers Produce sound. WLAN antennas (2)* (select products only) Send and receive wireless signals to communicate with wireless local area networks (WLANs). *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
  • Page 15 Table 2-7 Service label components Component Serial number Product ID HP product name Table 2-8 Service label components Component HP product name Product ID Serial number Warranty period Table 2-9 Service label components Component HP product name Chapter 2 Components...
  • Page 16 Table 2-9 Service label components (continued) Component Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions where the devices have been approved for use. Labels...

  • Page 17: Illustrated Parts Catalog

    To identify the Chromebook™ major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 18 Table 3-1 Chromebox major component descriptions and part numbers Item Component Spare part number Display assembly NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page Top cover with keyboard For a detailed list of country codes, see Top cover with keyboard on page Flint gray, models with WLAN + WWAN...

  • Page 19: Display Assembly Subcomponents

    Table 3-1 Chromebox major component descriptions and part numbers (continued) Item Component Spare part number (10) WWAN module (Qualcomm Snapdragon X12 LTE-Advanced [CAT 6]) N85247-001 NOTE: The WWAN module bracket is available in the Bracket Kit as spare part number N85234-001.
  • Page 20 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel Camera module N92002-001 Flint gray N92000-001 Cosmic blue N92001-001 Display panel N85240-001 UWVA N85241-001 UWVA, touch panel N85242-001 Hinges (includes left and right display hinges) N85236-001 Display cable N85233-001...

  • Page 21: Miscellaneous Parts

    HP Universal Multiport Travel Hub, USB-C N60372-001 HP USB-C Travel Hub L72056-001 HP Prelude Pro 15.6 Backpack M03617-001 HP Prelude Pro 15.6 Top Load Case M03618-001 HP Mobility 11.6 Laptop Case M99074-001 HP Nano Lock 918431-001 Chapter 3 Illustrated parts catalog...
  • Page 22 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Screw Kit N84556-001 Misc Parts Kit (includes memory absorber, top shield protective cover, and rubber with protective N85238-001 Mylar) Duckhead power connector (for use in Japan) Japan L33157-001 South Korea L50818-001...
  • Page 23 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Argentina L46607-001 Australia L46608-001 India L46613-001 Israel L46612-001 Japan L46614-001 South Africa L46618-001 South Korea L46615-001 Switzerland L46619-001 Taiwan L46621-001 Thailand L46620-001 Thailand (ADP bundle) M85421-001 United Kingdom L46622-001 Power cord (C5, 1.0 m [3.3 ft], duckhead with sticker, premium) Argentina...

  • Page 24: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P2 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 25: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 26: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic tube 400 V...

  • Page 27: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 28: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 29: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 30: Caring For Wood Veneer (Select Products Only)

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 31: Accessing Support Information

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration...
  • Page 32 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 33: Removal And Replacement Procedures For Authorized Service Provider Parts

    To remove and replace computer components, use the procedures described in this section. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.

  • Page 34: Battery

    Before removing the bottom cover, prepare the computer for disassembly (Preparation for disassembly on page 28). Remove the bottom cover: Position the computer upside down with the front toward you. Remove the two Phillips M2.0 × 8.0 screws (1). Loosen the two captive Phillips screws (2). Remove the two Phillips M2.0 ×...
  • Page 35 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 36: Speakers

    Remove the battery from the computer (4). To replace the battery, reverse the removal procedures. Speakers To remove the speakers, use this procedure and illustration. Table 5-3 Speakers description and part number Description Spare part number Speakers N85246-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28).

  • Page 37: Touchpad

    Remove the speakers (3) from the computer. To install the speakers, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-4 Touchpad description and part number Description Spare part number Touchpad, flint gray N85230-001 Touchpad, galactic blue N85231-001 Touchpad cable (available in the Cable Kit) N85232-001...
  • Page 38 Remove the four Phillips M2.0 × 2.5 screws (1) from the touchpad bracket, and then remove the bracket (2). Remove the tape (1) from the touchpad. Disconnect the cable from the ZIF connector (2) on the touchpad. Lift the protective tape (3) that covers the screws at the top of the touchpad. Remove the gray conductive tape (4) from the touchpad.

  • Page 39: Wlan Module

    When installing the touchpad and bracket, be sure that the rubber bumper is installed on the bottom of the touchpad bracket in the location shown in the following illustration. To install the touchpad, reverse this procedure. WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-5 WLAN module description and part number Description...

  • Page 40: Wwan Module

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse this procedure. WWAN module To remove the WWAN module, use this procedure and illustration. Table 5-6 WWAN module descriptions and part numbers Description...

  • Page 41: Usb Board

    Prepare the computer for disassembly (Preparation for disassembly on page 28). Remove the bottom cover (see Bottom cover on page 28). Disconnect the battery cable from the system board (see Battery on page 29). Remove the WWAN module: Remove the Phillips M2.0 × 3.0 screw (1) that secures from the bracket on the WWAN module, and then remove the bracket (2).
  • Page 42 Table 5-7 USB board description and part number Description Spare part number USB board, models with WWAN N85222-001 USB board, models without WWAN N85221-001 SIM card tray, flint gray N91998-001 SIM card tray, cosmic blue N91999-001 USB board bracket (available in the Bracket Kit) N85234-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly...

  • Page 43: Heat Sink

    Lift inside of the board up, and then pull the board (2) into the computer to remove it. To install the USB board, reverse this procedure. Heat sink To remove the heat sink, use these procedures and illustrations. Table 5-8 Heat sink description and part number Description Spare part number...

  • Page 44: System Board

    Remove the heat sink (3). Each time the heat sink is removed, thoroughly clean and replace the thermal material from the surface of the heat sink. Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink.
  • Page 45 Table 5-9 System board descriptions and part numbers (continued) Description Spare part number Intel N200 processor, 8 GB system memory, 64 GB eMMC memory N84323-001 Intel N100 processor, 16 GB system memory, 128 GB UFS memory N84316-001 Intel N100 processor, 8 GB system memory, 64 GB eMMC memory N84319-001 Intel N100 processor, 8 GB system memory, 64 GB eMMC memory (WWAN models) N84320-001...
  • Page 46 Remove the five Phillips M2.0 × 3.0 screws (1) that secure the system board to the computer. Remove the four Phillips M2.0 × 4.5 screws (2) that secure the system board and USB bracket to the computer. Remove the bracket (3) from the system board. Lift the right side of the system board (1) until it rests at an angle.
  • Page 47 Remove the system board (2) by pulling it right and out of the computer. When replacing the system board, be sure not to remove the rubber bumper from the location shown in the following illustration. Before replacing the system board, be sure that the rubber LED pieces are installed on both sides of the computer.

  • Page 48: Wlan Antennas

    WLAN antennas To remove the WLAN antennas, use these procedures and illustrations. Table 5-10 WLAN antennas description and part number Description Spare part number WLAN antennas N85228-001 Before removing the WLAN antennas, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28).

  • Page 49: Display Assembly

    Remove the system board (System board on page 39). Remove the lock bracket: ■ Remove the Phillips M2.0 × 3.0 screw (1), and then remove the lock bracket (2). To install the lock bracket, reverse this procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. NOTE: The display assembly is spared at the subcomponent level.
  • Page 50 Remove the four Phillips M2.5 × 3.5 screws that secure the display assembly to the computer. Lift the tape (1) that covers the display connector on the system board. You do not have to completely remove the tape. Disconnect the display cable (2) from the ZIF connector on the system board. Remove the Phillips M2.0 ×...
  • Page 51 Open the display to 90° (1), and then separate the display (2) from the computer. To remove the display panel from the display assembly: Release the top, left, and right sides of the bezel from the display. Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 52 Insert a tool under the bottom of the bezel and pull the tool along the length of the bezel to release it. Remove the bezel from the display panel. The display bezel is available as spare part number N92000-001 for flint gray models and N92001-001 for cosmic blue models.
  • Page 53 Remove the four Phillips M2.0 × 2.0 screws (1) that secure from the panel, and then lift the panel up (2) and place it next to the display rear cover. Lift the conductive tape (1) from top of the connector on back of panel. Lift the locking bar (2).
  • Page 54 Remove the two Phillips M2.0 × 3.0 screws (1) from the top display bracket, and then remove the bracket (2) from the display back cover. To remove the hinges from the display rear cover: Remove the three Phillips M2.5 × 2.5 broad head screws (1) from each hinge. Remove the hinges (2) from the display back cover.
  • Page 55 Insert a thin pry tool under the module, and then pull the tool along the entire module (2) to release it. The camera module is available as spare part number N92002-001. To remove the display/camera cable, disconnect the cable from the ZIF connector (1) on the camera module.

  • Page 56: Top Cover With Keyboard

    To remove the WWAN antennas and cables, release the cables from the clips (1) along the bottom and sides on the display rear cover, and then peel the WWAN antennas (2) off the cover. The WWAN wireless cables and antennas are available as spare part number N85229-001. The wireless cables and antennas are also included in the display rear cover spare part kit.
  • Page 57 Table 5-12 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Denmark, Finland, and -DH1 The Netherlands -B31 Thailand -281...

  • Page 58: Backing Up, Resetting, And Recovering

    Backing up, resetting, and recovering This chapter provides information about the standard procedures of backing up your personal data, resetting your computer to original factory conditions, and recovering your operating system. Backing up You can back up your data to an optional USB flash drive or SD memory card or through Google Drive™. For detailed information about creating a backup, go to http://www.support.google.com.

  • Page 59: Option 1: Recovering Using An Internet Connection

    IMPORTANT: Recovery permanently erases everything on your computer hard drive, including your downloaded files. If possible, back up your files before you recover your computer. NOTE: For more information about performing a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need the following prerequisites: ●...

  • Page 60: Recovering The Chrome Operating System With Recovery Media

    Turn on a computer that has internet access. NOTE: You must have administrative rights to the computer. Select the Launcher icon, and then select All Apps. In the Apps window, select Recovery, and then select Get started. Follow the on-screen instructions to create the recovery media. NOTE: All data and partitions on your recovery media will be deleted.
  • Page 61 Select the USB flash drive or SD memory card that you inserted, select Continue, and then select Erase now. After the recovery media is erased, select Done to close the Chromebook Recovery Utility, and then remove the USB flash drive or SD memory card. The media is ready to be formatted using a formatting tool provided by your operating system.

  • Page 62: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 63 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 64: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...
  • Page 65 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 66: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 67: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, input power ratings, and operating specifications provide helpful information. Table 8-1 Computer specifications Metric U.S.

  • Page 68: 29.5 Cm (11.6 In) Display Specifications

    29.5 cm (11.6 in) display specifications This section provides specifications for your display. Table 8-2 Display specifications Metric U.S. Active diagonal size 29.5 cm 11.6 in Resolution 1366 × 768 (HD) Surface treatment Antiglare Brightness 250 nits Viewing angle UWVA Backlight WLED Display panel interface...

  • Page 69: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 70 Table 9-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...

  • Page 71: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 10 Recycling...

  • Page 72: Index

    15 identifying 7 left side 4 spare part number 15 audio-in (microphone) jack, right side 3 HP Sure Start 57, 61 identifying 4 computer specifications 62 audio-out (headphone) jack, connector, power 3, 5 identifying 4 illustrated parts catalog 12...
  • Page 73 29 USB SuperSpeed 3 procedures 28 USB Type-C power connector touchpad 32 top cover and port with HP Sleep and removing personal data from illustrated 13 Charge 3, 5 volatile system memory 57 spare part number 13 power connector...
  • Page 74 wireless, product description 1 WLAN antennas removal 43 spare part number 43 WLAN antennas and cables spare part number 14 WLAN antennas, identifying 6, 9 WLAN device 9 WLAN label 9 WLAN module illustrated 14 removal 34 spare part number 14, 34 workstation guidelines 19 WWAN module illustrated 14...

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