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Hitachi HA800 G3 Series Manual

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Hitachi Advanced Server HA800 G3 Series
Intelligent Provisioning 4.0 User Guide
This document details how to access and use the Intelligent Provisioning and Rapid
Setup Software, including tasks such as installing an OS, updating firmware, software,
and drivers, and performing some diagnostic tests. Intelligent Provisioning is included in
the optimized server support software from the Service Pack for Advanced Server (SPV).
This document is intended for administrators experienced in using HA800 servers
MK-90HAS8005-01
June 2023

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Summary of Contents for Hitachi HA800 G3 Series

  • Page 1 Hitachi Advanced Server HA800 G3 Series Intelligent Provisioning 4.0 User Guide This document details how to access and use the Intelligent Provisioning and Rapid Setup Software, including tasks such as installing an OS, updating firmware, software, and drivers, and performing some diagnostic tests. Intelligent Provisioning is included in the optimized server support software from the Service Pack for Advanced Server (SPV).
  • Page 2 Hitachi, Ltd., or Hitachi Vantara LLC (collectively “Hitachi”). Licensee may make copies of the Materials provided that any such copy is: (i) created as an essential step in utilization of the Software as licensed and is used in no other manner;...

  • Page 3: Table Of Contents

    Contents Introduction................ 6 Intelligent Provisioning............................6 F10/Remote console features..........................6 Always On Intelligent Provisioning (AoIP)......................6 Intelligent Provisioning operation........................7 Navigating Intelligent Provisioning ........................7 Software installed with Intelligent Provisioning....................... 7 Accessing Intelligent Provisioning ............. 8 Accessing Intelligent Provisioning from the iLO web interface ..................
  • Page 4 Performing maintenance............... 26 Updating firmware ................................26 Determining the installed Intelligent Provisioning version................27 Setting Intelligent Provisioning Preferences ......................... 27 Downloading Active Health System data.......................... 28 Downloading an Active Health System log....................... 28 Uploading an AHS log............................29 Using Deployment Settings ............................
  • Page 5 Windows does not install on AMD servers...................... 54 Troubleshooting Linux-specific issues ........................... 54 Unable to proceed with Assisted installation of Red Hat Enterprise Linux 7..........54 Assisted installation of Red Hat OS hangs...................... 54 Showing "Unable to install without the usb_storage driver loaded, Aborting",when upgrade or install with rpm.
  • Page 6 Hitachi Vantara Support Connect is the destination for technical support of products and solutions sold by Getting help Hitachi Vantara. To contact technical support, log on to Hitachi Vantara Support Connect for contact information: https://support.hitachivantara.com/en_us/contact-us.html.

  • Page 7: Introduction

    Introduction Intelligent Provisioning Intelligent Provisioning is a single-server deployment tool embedded in Advanced servers. Intelligent Provisioning simplifies server setup, providing a reliable and consistent way to deploy servers. Intelligent Provisioning prepares the system for installing original, licensed vendor media versions of OS software. Intelligent Provisioning also prepares the system to integrate optimized server support software from the Service Pack for Advanced Server (SPV).

  • Page 8: Intelligent Provisioning Operation

    • ClearOS Not all versions of an OS are supported. For information about specific versions of a supported operating system, see the OS Support Matrix on the Hitachi Vantara website (https://support.hitachivantara.com/en/user/answers/interoperability.html). Navigating Intelligent Provisioning To navigate through and modify settings in this menu-driven interface, use the navigation icons displayed at the top right-hand corner and bottom left- and right-hand corners of the Intelligent Provisioning window.

  • Page 9: Accessing Intelligent Provisioning

    Accessing Intelligent Provisioning Accessing Intelligent Provisioning from the iLO web interface Procedure 1. Open a browser and enter https://<iLO host name or IP address> to log in to the iLO web interface. 2. Enter a user account name and password, and click Log In. 3.

  • Page 10: F10 Mode Options

    F10 mode options When you launch F10 mode from the POST screen, you are able to use Intelligent Provisioning. Intelligent Provisioning offer tools to provision and maintain servers. Intelligent Provisioning Provisioning multiple servers. Configuring multiple RAID arrays. Users who have servers provisioned and deployed. Selecting F10 mode to use About this task...

  • Page 11: Re-Enabling Intelligent Provisioning

    • Boot BIOS Mode • System Date • System Software Update • System Time • Provide anonymous usage and error feedback to help improve this product 2. Click Next. 3. Read the EULA, and then select Accept Intelligent Provisioning EULA. 4.

  • Page 12: Reinstalling Intelligent Provisioning

    Reinstalling Intelligent Provisioning NOTE: Changes to the Hitachi Vantara website and the firmware update process will cause firmware updates to time out for versions below 1.63 and below 2.50. The older web sites associated with hp.com have been retired and Intelligent Provisioning will be unable to find updates.

  • Page 13: Reinstalling From An Rpm Package (Linux Only)

    Reinstalling from an RPM package (Linux only) Prerequisites • For SLES 15.x series, before the installation the user might needs to install gptfdisk, sdparm, and mdadm. • For RHEL 8.x series, before the installation the user might needs to install sdparm. NOTE: Not supported on RHEL 8.0.

  • Page 14: Configuring The Hardware And Installing An Operating System

    Configuring the hardware and installing an operating system Follow the instructions to configure the hardware and install an OS on your server. Configuring the hardware and installing an OS with Intelligent Provisioning About this task Follow the onscreen prompts in the Intelligent Provisioning Rapid Setup menu to complete the following tasks: Procedure 1.

  • Page 15: Select Install Source

    Select Install Source Prerequisites Make sure that the source files are accessible by the system. Procedure 1. Select Rapid Setup on the Intelligent Provisioning home screen. 2. A Proxy Setting Window prompts. Configure the Proxy Setting if you need it else skip it. 3.

  • Page 16: Configure Installation Settings

    Media type Required information/action Allows you to install an OS through an FTP source. You need the following An anonymous FTP server network connection information, including: Server Name or IP Address—FTP server name or IP address of the server that hosts the OS contents.

  • Page 17: Configure Controller

    NOTE: • ClearOS is only supported on certain servers, please view the server's document for support. • Certain Advanced servers require a Customized image for a successful VMware ESXi installation. For more information or to download an image, contact customer support. 2.

  • Page 18: Select Os Drive And Set Partition

    • If there is an existing logical drive on the hardware/software raid, then Intelligent Provisioning just displays the information. • If there is no existing logical drive, then Intelligent Provisioning automatically creates an OS drive and Data drive based on the number of drives available. •...
  • Page 19 Mount Point Size (MB) File System Type Partition Label Recovery NTFS EFI system partition FAT32 Microsoft reserved NTFS partition Basic data partition Rest of HDD NTFS While users can only make change on the Basic data partition, the rest of the partitions are also crucial for maintenance and should not be changed.
  • Page 20 NOTE: a. VMware and RHEL 6.x does not allow manual partition. b. When boot mode is switched to Legacy mode, manual partition is disabled for Windows/Hyper-V server. 2. To change the partition scheme, for Windows/Hyper-V system: a. Click the cell you want to change. b.

  • Page 21: Configure Firmware Update

    • Partition Label Then click the Create button to complete. e. Repeat step c and d to create more partitions. Configure Firmware Update About this task In this page, the user can choose to Attempt Firmware Update. Procedure 1. Use the slider available on the screen to update the Firmware. •...

  • Page 22: About Raid Arrays

    About RAID arrays RAID arrays can help increase system performance and reduce the risk of drive failure. You can create RAID arrays with drives with different specifications, but performance will be based on the smallest drive or lowest speed. For example, if you create an array with a 1 TB drive and a 2 TB drive, then the array can store a maximum 1 TB of data.

  • Page 23: Raid 5

    When the array has more than two physical drives, drives are mirrored in pairs, and the fault-tolerance method is known as RAID 1+0 or RAID 10. If a physical drive fails, the remaining drive in the mirrored pair can still provide all the necessary data.

  • Page 24: Raid 60

    and user data on the other drives in the array. The usable capacity is C x (n - 1) where C is the drive capacity with n drives in the array. A minimum of three drives is required. This method has the following benefits: •...
  • Page 25 All data is lost if a second drive fails in the same parity group before data from the first failed drive has finished rebuilding. A greater percentage of array capacity is used to store redundant or parity data than with non-nested RAID methods (RAID 5, for example).

  • Page 26: Dedicated Spare

    For any given number of hard drives, data loss is least likely to occur when the drives are arranged into the configuration that has the largest possible number of parity groups. For example, five parity groups of four drives are more secure than four parity groups of five drives.

  • Page 27: Performing Maintenance

    You can use Intelligent Provisioning to find and deploy available updates. NOTE: You can update the Firmware without registering on Hitachi Vantara. • Use the Intelligent Provisioning Firmware Update utility to find and apply the latest firmware.

  • Page 28: Determining The Installed Intelligent Provisioning Version

    Keyboard Language • Boot BIOS Mode ◦ Legacy Boot Mode ◦ UEFI Optimized Boot Disable ◦ UEFI Optimized • System Software Update—Select a source for firmware update. ◦ Update from Hitachi Vantara Website ◦ Update from Custom URL Performing maintenance...

  • Page 29: Downloading Active Health System Data

    About this task Hitachi Vantara Support uses the Active Health System (AHS) log file for problem resolution. Use the Active Health System Log screen to download AHS telemetry data from the server onto a USB key in the form of an AHS log file case number or a default string with an .ahs extension.

  • Page 30: Uploading An Ahs Log

    6. Select the USB key from the Removable Device to Save Log to list. 7. Define the period for which to retrieve data by selecting the From and To dates. Retrieve seven days of data, which creates a 10 MB to 15 MB file. 8.

  • Page 31: Creating A Deployment Settings Package

    Procedure 1. On the Intelligent Provisioning home screen, click Perform Maintenance. 2. Select Deployment Settings from the maintenance options. When you open Deployment Settings, you can choose to manage an existing Deployment Settings profile or create a new one based on existing deployment settings. More information About Hardware Validation Tool Creating a Deployment Settings package...

  • Page 32: Deployment Settings Actions

    Procedure 1. Do one of the following: a. To use the deployment, you created on the same server, click Deploy. b. To use a previously created deployment that does not exist on this server: Select Deployment Settings > Import. • From Network Share enter: ◦...

  • Page 33: Using The Bios Configuration (Rbsu) Utility

    Using the BIOS Configuration (RBSU) utility About this task The BIOS configuration page allows you to change some system configurations from Intelligent Provisioning. The options available differ based on the system components.For example, you can update: • Workload Matching • Core Boosting •...

  • Page 34: About Ilo Configuration

    About iLO Configuration The iLO Configuration page allows you to change some iLO configurations from the Intelligent Provisioning. For a description on iLO configuration, contact customer support. Intelligent Provisioning provides the following options to configure the iLO: • Display iLO Self-Test •...
  • Page 35 If you are not assigned this privilege, you can view your own settings and change your own password. For more information, see Hitachi Advanced Server HA800 G3 Series iLO 5 User Guide posted at https://knowledge.hitachivantara.com/Documents/Servers.

  • Page 36: Reset Options

    Reset Options Procedure 1. From the main Intelligent Provisioning page, click Perform Maintenance > iLO Configuration > Management Settings > Reset Options. 2. Reset option performs the following functions: • Reset iLO • Reset to Factory Default Settings • Clear RESTful API State About erasing data in Intelligent Provisioning Intelligent Provisioning provides two methods to secure data on a server you want to decommission or prepare for a different use.

  • Page 37: Using System Erase And Reset

    For more information about the specification, see https://nvlpubs.nist.gov/nistpubs/specialpublications/nist.sp.800-88r1.pdf. NOTE: Section 2.5 of the specification describes the level of sanitization. The appendix recommends minimum sanitization levels for media. System Erase and Reset The System Erase and Reset function overwrites data on drives by using the guidelines from DoD 5220.22-M. This feature is analogous to the NIST SP 800-88 Minimum Sanitization Recommendations Revision 1 description of clearing data.

  • Page 38: System Erase And Reset Options

    applying random patterns in a three-pass process. These block devices include drives attached to the server. Depending on the amount of storage installed on a system, the overwrite process can take many hours or even days to complete. Use this method to select and erase drives on the system that didn't support the native sanitize methods used by One-button secure erase.

  • Page 39: Accessing Ssa

    Accessing SSA Procedure 1. On the Intelligent Provisioning home screen, click Perform Maintenance. 2. Select Raid Configuration from the maintenance options. The Smart Storage Administrator window is displayed. Configuration On the Smart Storage Administrator screen from left panel of Available Device (s) select a RAID controller item under Smart Array Controllers section, and then, under Actions, click Configure.
  • Page 40 ◦ Save Diagnostic Report—Generates a diagnostic report for the selected devices for export without presenting a graphical display. • SmartSSD Wear Gauge Report—View or generate a report: ◦ Save SmartSSD Wear Gauge Report—Generates a report for export, without presenting a graphical display. Performing maintenance...

  • Page 41: Using The Usb Key Utility

    Using the USB Key Utility The USB Key Utility is a Windows application that copies Intelligent Provisioning or SPV contents, and other CD or DVD images to a USB flash drive. After copying data to the USB flash drive, you can run Intelligent Provisioning or SPV from the USB flash drive instead of from a CD or DVD.
  • Page 42 NOTE: Do not select the Add an additional CD/DVD to a bootable USB key option d. Place the USB flash drive in an available USB port. Insert the media in the optical drive or mount the ISO image, and then click Next. e.

  • Page 43: Troubleshooting

    Troubleshooting Basic troubleshooting techniques Intelligent Provisioning provides basic troubleshooting tools you can use to resolve issues. Troubleshooting general issues iLO log on required during Intelligent Provisioning F10 boot Symptom Cannot log on to Intelligent Provisioning without providing iLO user name and password during F10 boot. Cause The RBSU BIOS Admin password has been set.

  • Page 44: Intelligent Provisioning Does Not Reimage Aoip

    The system boots from the USB key and installs IP Recovery. When the installation is complete, the utility prompts you to remove the USB key. 5. Remove the USB key. 6. Reboot the system and press F10 (IP Recovery) to verify IP Recovery launches properly. Solution 2 Cause The iLO is running in FIPS mode.

  • Page 45: A Browser Does Not Import A Deployment Profile Correctly

    A browser does not import a deployment profile correctly Symptom Intelligent Provisioning does not import a deployment profile correctly. Action Verify that the profile is saved as a .txt file format. Some Legacy BIOS Mode installs need specific instructions If the server boot mode is set to Legacy BIOS Mode, some operating systems need specific installations. NOTE: Legacy BIOS Mode behavior cannot be modified by pressing F10.

  • Page 46: Intelligent Provisioning Cannot Launch One-Button Secure Erase

    Intelligent Provisioning cannot launch One-Button secure erase Symptom You are unable to launch One-button secure erase from Intelligent Provisioning. Solution 1 Cause You do not have the correct license. Action Install an iLO Advanced license to use One-button secure erase. Solution 2 Cause The user credentials provided doesn't have sufficient privileges to start the erase.

  • Page 47: One-Button Secure Erase Succeeds But Some Drives Are Not Erased

    Solution 2 Cause The system failed to complete the One-button secure erase operation on some devices after two attempts. Action Use the System Erase and Reset feature in Intelligent Provisioning to overwrite data on these drives. One-Button secure erase succeeds but some drives are not erased. Symptom One-button secure erase finishes successfully, but some components are not erased.

  • Page 48: Network Adapters Are Not Getting Listed In Aoip

    Network Adapters are not getting listed in AOIP Symptom Any network adapter connected to the system will not be visible via AOIP. Cause The Redfish API used by AOIP is no longer available. Action Use the F10 IP to list and configure the network card. The fix will be available in a future version of IP. IP fails to copy files with SR G3 controller for OS installation with all source media.
  • Page 49 Windows does not install on AMD servers Symptom Intelligent Provisioning does not install Windows on AMD servers as expected. Cause The BIOS settings IOMMU and Hyper-V are activated. Action 1. From the Intelligent Provisioning main screen, select Perform Maintenance > BIOS/Platform Configuration > Virtualization Options >...
  • Page 50 Cause Using the Assisted installation method for Red Hat OS installation with FTP source media might not work reliably. Action 1. Obtain the DVD from the Support Center. 2. Install the OS outside of Intelligent Provisioning. Showing "Unable to install without the usb_storage driver loaded, Aborting",when upgrade or install with rpm Symptom When executing command ./hpsetup, an error message "Unable to install without the usb_storage driver loaded,...
  • Page 51 Action 1. Remove the USB device. 2. Continue the installation. Troubleshooting ClearOS-specific issues Unable to install ClearOS with secure boot enabled Symptom When installing ClearOS from the Rapid Setup with install method "Assisted Install", the installation process shows Verification failed: Security Violation error message. Cause ClearOS does not support secure boot.
  • Page 52 Hitachi Vantara Corporate Headquarters HitachiVantara.com/contact 2535 Augustine Drive Santa Clara, CA 95054 USA...

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