ReSound Nexia NX960S-DRWC User Manual
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ReSound Nexia NX960S-DRWC User Manual

Receiver-in-ear hearing aids, rechargeable
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Summary of Contents for ReSound Nexia NX960S-DRWC

  • Page 1 ReSound Nexia User guide ReSound Receiver-In-Ear hearing aids, Rechargeable resound.com...

  • Page 2: Hearing Aid Information

    Hearing aid information Left hearing aid Right hearing aid Serial number Serial number Model number Model number £ Rechargeable Battery type £ Tulip dome £ RIE earmold Dome/ earmold Closed dome Open dome Power dome £ Small £ Small £ Small type £...

  • Page 3: Fda Warnings And Cautions (Us Only)

    FDA warnings and cautions (US only) WARNING: People younger than 18 should go to a doctor before using this People younger than 18 years old need specialized care, and using this without a medical evaluation may worsen impairment or disability. A hearing aid user who is younger than 18 should have a recent medical evaluation from a doctor, preferably an ear-nose-throat doctor (an ENT).
  • Page 4 Outputs over 132 dB SPL: You should exercise special care in selecting and fitting a hearing aid with a maximum output that exceeds 132 dB SPL because it may impair the remaining hearing of the hearing aid user. Sound pressure level in the ears of children: The developed sound pressure level in the ears of children can be substantially higher than in average adults.It is recommended to perform an RECD measurement in order to ensure the correct target for the fitted OSPL90.
  • Page 5 You might need medical help if a piece gets stuck in your ear If any part of your hearing aid, like the ear tip (dome), gets stuck in your ear, and you can’t easily remove it with your fingers, get medical help as soon as you can. You should not try to use tweezers or cotton swabs because they can push the part further into your ear, injuring your eardrum or ear canal, possibly seriously.
  • Page 6 Hearing loss in people younger than 18 • People younger than 18 should see a doctor first, preferably an ear-nose-throat doctor (an ENT), because they may have different needs than adults. • The doctor will identify and treat medical conditions as appropriate. •...

  • Page 7: Table Of Contents

    Table of Contents Hearing aid information FDA warnings and cautions (US only) Introduction Getting to know your hearing aid Preparing your hearing aids for use Placing your hearing aids in your ears Removing your hearing aids from your ears Using your hearing aids Advanced options Cleaning and caring for your hearing aids Wireless accessories...

  • Page 8: Introduction

    Introduction Thank you for choosing ReSound hearing aids. We recommend that you use your hearing aids every day. NOTE: Read this booklet carefully BEFORE using your hearing aids. Intended purpose The hearing aid is intended to compensate for hearing impairment by amplifying and transmitting sound to the ear.
  • Page 9 • History of active drainage from the ear within the previous 90 days. • History of sudden or rapidly progressive hearing loss within the previous 90 days. • Acute or chronic dizziness. • Unilateral hearing loss of sudden or recent onset within the previous 90 days. •...
  • Page 10 Symbols WARNING: Points out a situation Legal manufacturer. that could lead to serious injuries. CAUTION: Indicates a situation Medical Device. that could lead to minor and moderate injuries. Date of manufacture. NOTE: Advice and tips. Follow instructions for use. (Logo Unique Device Identification.

  • Page 11: Getting To Know Your Hearing Aid

    Getting to know your hearing aid Hearing aid Microphones Receiver Left (blue) / wire right (red) colour coding Push button Dome Model and serial number Optional microphone Receiver *Open dome is shown. Yours may look different. Getting to know your hearing aid...
  • Page 12 Domes and earmolds Tulip dome Closed dome Open dome Power dome Custom earmold Domes are all light grey. Receivers Left / right Microphone color coding Your receiver may have a microphone as shown here. Your hearing aids are color-coded. Left = blue. Right = red. Getting to know your hearing aid...
  • Page 13 Sport lock The sport lock Dome helps keep your hearing aids in place when you are physically active. Sports lock Getting to know your hearing aid...

  • Page 14: Preparing Your Hearing Aids For Use

    Preparing your hearing aids for use Battery warnings WARNING: • Rechargeable hearing aids are supported by a non-removable rechargeable lithium-ion battery cell. Exposure or ingestion can be seriously harmful. • Never put your rechargeable hearing aid in your mouth. • Keep your rechargeable hearing aid away from pets, children, and people with cognitive, intellectual, or mental health challenges.
  • Page 15 • Use only the charger provided with your hearing aid. • When traveling, consult your airline about any rules for transportation of your hearing aid and charger. Charging your hearing aids We recommend that you charge your hearing aids fully before using them. This is just a precaution to make sure that you don't run out of power unexpectedly.
  • Page 16 These will work again when you charge the hearing aid. You can check the battery status by placing the hearing aid in the hearing aid charger. (Premium charger only). You can also check the battery status in the ReSound Smart 3D™ app. Preparing your hearing aids for use...

  • Page 17: Placing Your Hearing Aids In Your Ears

    Placing your hearing aids in your ears How to tell left from right Left hearing aid (blue marking on the receiver) Right hearing aid (red marking on the receiver) CAUTION: If you have two hearing aids, they may each be programmed differently. Do not swap them as this could damage your hearing.
  • Page 18 Inserting the receiver dome into your ear If your hearing aids have domes, follow these instructions: 1. Hang the hearing aid over the 2. Hold the receiver wire where it 3. Push the dome far enough into top of your ear. bends and gently place/push your ear canal so that the the receiver dome into your ear...
  • Page 19 NOTE: • To avoid whistling, ensure that the receiver wire and dome fit correctly into your ear. If you continue to experience whistling, check the troubleshooting guide for other possible reasons and solutions. CAUTION: Never attempt to bend or modify the shape of the receiver wire. Sport lock If you are very active, your hearing aids may move from the correct position.
  • Page 20 Inserting earmolds into your ears If your hearing aids have earmolds, follow these instructions: 1. Hold the earmold between 2. Slide the earmold into your ear with a 3. Place the hearing aid behind your thumb and index finger gentle, twisting movement. Move the your ear and ensure it is secure.

  • Page 21: Removing Your Hearing Aids From Your Ears

    Removing your hearing aids from your ears Removing receiver domes from your ears If your hearing aids have domes, follow these instructions: 1. Lift the hearing aid off your ear. 2. Hold the receiver wire with your thumb and index finger where it bends and pull the dome out of your ear canal.
  • Page 22 Removing earmolds from your ears If your hearing aids have earmolds, follow these instructions: 1. Lift the hearing aid from behind your 2. Using your thumb and index finger, gently pull the earmold (not ear. Let it hang beside your ear the hearing aid or the wire) loose from your ear.

  • Page 23: Using Your Hearing Aids

    Using your hearing aids Turning your hearing aids on and off To turn your hearing aids on or off, press the push button for 5 seconds. Pressing the button for different lengths of time enables other functions such as flight mode and streaming. These are described elsewhere in this manual.
  • Page 24 Smart Start Smart Start delays the time before your hearing aid turns on after you remove the hearing aid from the charger. With this function activated, you will hear a beep for each second of the delay period (either 5 or 10 seconds). Smart Start delays when sound comes through your hearing aid.
  • Page 25 Programs All-Around Dynamic adaptation–- the best option if you want only one program. Hear in Noise Dedicated program for hearing speech in very noisy places such as restaurants or social gatherings. Music For listening to music. Acoustic phone A special program for phone conversations. Outdoor For outdoor use (to reduce wind noise).
  • Page 26 Before you can use this function, you must pair your hearing aids with your mobile device. For more information on how to do this, consult the user instructions for your mobile device. • You can use the ReSound Smart 3D™ app to configure the function of the tap control. Using your hearing aids...
  • Page 27 Using a telephone Your hearing aid allows you to use your telephone as you normally do. Finding the optimal position for holding the phone may require practice. The following suggestions may be helpful: 1. Hold the telephone up to your ear canal or hold it close to the hearing aid microphones as illustrated.
  • Page 28 Mobile phones Your hearing aids comply with the most stringent Standards of International Electromagnetic Compatibility. Any degree of disturbance can be due to the nature of your particular mobile phone or of your wireless telephone service provider. NOTE: • If you have a mobile device, you can pair it to connect directly to your hearing aids. See "Advanced options", page 29.

  • Page 29: Advanced Options

    Controlling your hearing aid with the mobile device app (optional) The ReSound Smart 3D™ app enables you to control your hearing aids from mobile devices. You can use the ReSound Smart 3D™ app designed for your hearing aids to obtain updates to your hearing aids, find your hearing aids, check their battery status, or as a remote control to change programs or adjust the volume.
  • Page 30 Only connect your hearing aid to the official ReSound mobile device app. • The app must only be used with ReSound hearing aids for which they are intended, and ReSound takes no responsibility if the app is used with other hearing aids.
  • Page 31 ReSound Assist and ReSound Assist Live (optional) ReSound Assist If you have signed up to use ReSound Assist available with your hearing aids, you can allow your hearing aids to be adjusted remotely without having to visit your hearing care professional.
  • Page 32 Flight Mode / Wireless Communication Off Mode (optional) Your hearing aids can receive wireless signals. For example, they can be controlled from your mobile device or remote control. Information transmission can also take place between your hearing aids. However, in some areas you are requested to turn off wireless communication.

  • Page 33: Cleaning And Caring For Your Hearing Aids

    Cleaning and caring for your hearing aids Cleaning tools These cleaning tools come with your hearing aids: 1. Soft cloth. Your hearing care professional may give you a set of wax filters. 2. A brush with a battery magnet. Cleaning and caring for your hearing aids...
  • Page 34 General instructions for care and maintenance To ensure you get the highest quality experience and longest useful lifetime out of your hearing aids, it is important to clean and care for them. Keeping your hearing aids in perfect working order is easily done. Just follow these steps: 1.
  • Page 35 CAUTION: • Never use alcohol or other cleaning solutions to clean your hearing aids. This can damage your hearing aids and may cause a skin reaction. • Ear wax or other residue on your hearing aids can cause an infection. To avoid this, clean your hearing aids as instructed.
  • Page 36 NOTE: • Never try to put the bristles of the small brush or the cleaning wire into the microphone inlets. This can damage your hearing aids. • Do not use water to clean your receiver wires and domes or earmolds. •...
  • Page 37 Standard domes The illustrations show an open dome, but the procedure is the same for closed domes. Follow these instructions to replace your domes. 1. Remove the used dome by pulling it off the receiver and 2. Push the new dome over the ribbed end discard it.
  • Page 38 Tulip domes To change a tulip dome, follow these instructions: 1. Remove the used dome by pulling it 2. Push the largest petal back, then off the receiver and then discard it. press the tulip dome over the This may require a bit of force. ribbed end of the receiver.
  • Page 39 3. Check that the tulip dome is securely 4. Push the larger petal toward the This illustration shows a mounted by verifying that the collar receiver. correctly mounted tulip completely covers the ribbed end of dome. Ensure the large petal the receiver.
  • Page 40 Changing the wax filter The wax filter is located at the inward end of the receiver or custom earmold. The wax filter helps keep earwax away from the components of the hearing aid. You must replace it on a regular basis. Consult your hearing care professional for advice on how often you need to change them.
  • Page 41 Removing the old wax filter 1. Remove the dome from the receiver. 2. Open the wax filter case and take out one of the tools. Each tool has a small hook (removal tip) in one end and a new wax filter in the other.
  • Page 42 Inserting the new wax filter 1. Insert the other end of the tool 2. Gently press the replacement 3. Pull the tool straight out. Your into the sound outlet (the end straight into the sound outlet new wax filter will remain in with the replacement filter).

  • Page 43: Wireless Accessories

    Wireless accessories Our wireless eco-system features a comprehensive range of seamlessly integrated wireless accessories. These let you stream high quality stereo sound and speech directly to your hearing aids. Available wireless accessories and their features • A TV streamer streams audio from a TV and most other audio sources to your hearing aids at a volume that suits you.
  • Page 44 For information on how to pair your hearing aids with a wireless accessory, see the user guide for the relevant wireless accessory. NOTE: • Please contact your hearing care professional for an overview of compatible wireless accessories that are approved by GN Hearing A/S. • You should only use ReSound wireless accessories with your wireless hearing aids. Wireless accessories...

  • Page 45: Tinnitus Management

    Tinnitus Management Tinnitus Sound Generator module Your ReSound hearing aid includes the Tinnitus Sound Generator (TSG) module, a tool for generating sounds to be used in tinnitus management programs to temporarily relieve suffering from tinnitus. The TSG can generate sounds adjusted to the specific therapeutic needs and your personal preference as determined by your doctor, audiologist, or hearing care professional.
  • Page 46 User instructions for the TSG module Description of the device The Tinnitus Sound Generator (TSG) Module is a software tool that generates sounds to be used in tinnitus management programs to temporarily relieve suffering from tinnitus. Explanation of how the device functions The TSG module is a frequency and amplitude shaped white-noise generator.
  • Page 47 For hearing aids where ear-to-ear synchronization is enabled, your hearing care professional can also enable environmental monitoring synchronization so that the TSG noise level is automatically adjusted simultaneously in both hearing aids dependent on the background sound level. Additionally, since the hearing aid has a volume control, the background noise level monitored by the hearing aid and the volume control can be used simultaneously to adjust the generated noise level in both hearing aids.
  • Page 48 Using TSG with smartphone apps The tinnitus sound generator control via hearing aid push buttons can be enhanced with wireless control from a TSG control app on a smartphone or mobile device. This functionality is available in supported hearing aids when a hearing care professional has enabled the TSG functionality during fitting of the hearing aid.
  • Page 49 The white noise signal can be modulated in amplitude with an attenuation depth of up to 14 dB. WARNING  Prescription use of this device The TSG module should be used as prescribed by your doctor, audiologist or hearing healthcare professional. In order to avoid permanent hearing damage, the maximum daily usage depends on the level of the generated sound.
  • Page 50 Good health practice requires that a person with a tinnitus condition have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before using a sound generator. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists, or otorhinolaryngologists.
  • Page 51 • Discontinue use of the sound generator and consult promptly with a licensed physician if you experience any of the following conditions: 1. Visible congenital or traumatic deformity of the ear. 2. History of active drainage from the ear within the previous 90 days. 3.
  • Page 52 • Use of the ReSound Assist for remote settings of the tinnitus sound generator should only be performed by the parent or legal guardian in cases where the user is a minor. Tinnitus Sound Generator warning to hearing care professionals...
  • Page 53 CAUTION: The maximum output of the sound generator falls into the range that can cause hearing loss according to OSHA regulations. In compliance with NIOSH recommendations, the user should not use the sound generator for more than eight (8) hours a day when it is set to a level of 85 dB SPL or above. When the sound generator is set to levels of 90 dB SPL or above, the user should not use it for more than two (2) hours per day.

  • Page 54: General Warnings And Cautions

    General warnings and cautions WARNING: • Consult a hearing care professional: – If you think there may be a foreign object in your ear canal – If you experience skin irritation – If excessive ear wax accumulates with the use of the hearing aid •...
  • Page 55 • Do not attempt to dry your hearing aids in an oven, microwave oven, or other heating equipment. This will cause them to melt and may cause burns to your skin. • No modification of this device is allowed. Warnings related to power hearing aids •...
  • Page 56 CAUTION: • Use your hearing aids as your hearing care professional recommends. Incorrect use may damage your hearing. • Do not use a broken or modified hearing aid. It may not work properly and may be harmful to your hearing. It may also cause scratches or sores due to sharp edges. •...
  • Page 57 • When using wireless functions, your hearing aid uses low-powered digitally coded transmissions to communicate with other wireless devices. It is possible, but not likely, that other electronic devices will be affected. If this happens, move the hearing aid away from the affected electronic device. •...

  • Page 58: Cyber Security Warnings

    If your device plays the pairing sound at an unexpected time, this could indicate someone has gained access to your device. • Only connect your hearing aid to the official ReSound mobile device app. • Only apply remote fine tuning updates that you are expecting.

  • Page 59: Troubleshooting

    Troubleshooting Issue Potential cause Potential solution Feedback or Is your earmold or dome inserted correctly Put it back in. "whistling" in your ear? Is the volume very loud? Reduce the volume. Is the receiver wire broken or the earmold Visit your hearing care professional. clogged? Are you holding an object (e.g., a hat or a Move your hand away to create more...
  • Page 60 Issue Potential cause Potential solution Battery drains very Did you leave your hearing aid on for long Always turn off your hearing aids when you quickly. periods of time? are not using them, or place them in the charger for charging. Your batteries will run out faster when you use wireless functions like streaming from your smart device or from your TV with our...

  • Page 61: Regulatory Information

    Regulatory information Warranties and repairs The manufacturer provides a warranty on hearing aids in the event of defects in workmanship or materials, as described in applicable warranty documentation. In its service policy, the manufacturer pledges to secure functionality at least equivalent to the original hearing aid. As a signatory to the United Nations Global Compact initiative, the manufacturer is committed to doing this in line with environment-friendly best practices.
  • Page 62 During use During normal operation the temperature should not exceed the limit values of +5 °C (+41 °F) – +40 °C (104 °F) at a relative humidity range of 15% to 90%, non-condensing, but not requiring a water vapor partial pressure greater than 50 hPa. An atmospheric pressure between 700 hPa and 1060 hPa is appropriate. While charging, the ambient temperature should be within the limit values of +5°C (+41°F) –...
  • Page 63 Expected service lifetime The expected service lifetime for the product when used as intended is: Product Lifetime Hearing aid 5 years Built-in rechargeable battery 5 years Dome 3 months Receivers 2 years Electronic accessories (e.g., wireless accessories) 5 years Non-clinical testing (US only) The devices covered within this user guide have undergone tests for the relevant non-clinical performance testing and biological endpoints in accordance with standards identified below: •...
  • Page 64 • Usability Engineering was performed in compliance with IEC 62366-1:2015 The devices covered in this user guide passed all tests for the relevant non-clinical performance testing and biological endpoints, namely cytotoxicity (ISO 10993-05:2009), sensitization, and intracutaneous reactivity (ISO 10993-10:2010). Similarly, usability testing and software verification and validation demonstrated mitigation of risks to an acceptable level as well as reasonable assurance of safe and effective device performance.
  • Page 65 EU Medical Device Regulation 2017/745 (MDR). • Hereby, GN Hearing A/S declares that the radio equipment types DURR1 are in compliance with Directive 2014/53/EU. • The full text of the EU declaration of conformity is available at the following internet address: www.declarations.resound.com/en. Regulatory information...
  • Page 66 • In the US: FCC CFR 47 Part 15, subpart C. • In Canada: these hearing aids are certified under the rules of ISED. • Japanese Radio Law and Japanese Telecommunications Business Law Compliance: This device has been certified pursuant to the Japanese Radio Law (電波 法) and the Japanese Telecommunications Business Law (電...

  • Page 67: Technical Specifications

    Technical specifications RIE — LP/MP receiver Models: NX960S-DRWC, NX760S-DRWC, NX560S-DRWC, CX160S-DRWC Maximum Output (OSPL90) Reference test gain (60 dB SPL input) (The 2 lower curves in the Full-On and Ref.Test.Gain chart) Full-on gain (50 dB SPL input) (The 2 upper curves in the Full-On Max.
  • Page 68 RIE — LP/MP receiver (US only) Additional technical data Latency, mid frequency delay (2 kHz) Battery current drain, LP (Battery type Rechargeable) Battery current drain, MP (Battery type Rechargeable) 12 / 70 Attack/release time (2 kHz syllabic) Input/Output response, measured in a 2cc coupler at the reference test gain @ 2 KHz Input/Output Response - LP Input/Output Response - MP Ref.Test Gain @ 2 kHz...
  • Page 69 RIE — HP/UP receiver Models: NX960S-DRWC, NX760S-DRWC, NX560S-DRWC, CX160S-DRWC* Maximum Output (OSPL90) Reference test gain (60 dB SPL input) (The 2 lower curves in the Full-On and Ref.Test.Gain chart) Full-on gain (50 dB SPL input) (The 2 upper curves in the Full-On Max.
  • Page 70 RIE — HP/UP receiver (US only) Additional technical data Latency, mid frequency delay (2 kHz) Battery current drain, HP (Battery type Rechargeable) Battery current drain, UP (Battery type Rechargeable) 12 / 70 Attack/release time (2 kHz syllabic) Input/Output response, measured in a 2cc coupler at the reference test gain @ 2 KHz Input/Output Response - HP Input/Output Response - UP Ref.Test Gain @ 2 kHz...
  • Page 71 RIE — MM receiver Models: NX960S-DRWC, NX760S-DRWC, NX560S-DRWC Maximum Output (OSPL90) Reference test gain (60 dB SPL input) (The lower curve in the Full-On and Ref.Test.Gain chart) Full-on gain (50 dB SPL input) (The upper curve in the Full-On and Max. Ref.Test.Gain chart) Max.
  • Page 72 RIE — MM receiver (US only) Additional technical data Latency, mid frequency delay (2 kHz) Battery current drain, MM receiver (Battery type Rechargeable) 12 / 70 Attack/release time (2 kHz syllabic) Input/Output response, measured in a 2cc coupler at the reference test gain @ 2 KHz Input/Output Response - MM Ref.Test Gain @ 2 kHz 2cc coupler...

  • Page 73: Additional Information

    Additional information Acknowledgements Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following terms and conditions: Copyright ® 2014, Kenneth MacKay. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: •...
  • Page 74 © 2023 GN Hearing A/S. All rights reserved. ReSound is a trademark of GN Hearing A/S. Apple, the Apple logo, iPhone, iPad, iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the US and other countries.
  • Page 75 Notes Additional information...
  • Page 76 Manufacturer according to EU Medical Manufacturer according to FDA: Manufacturer according to Health Canada:  Device Regulation 2017/745: GN Hearing A/S GN ReSound North America ReSound Canada Lautrupbjerg 7 8001 E Bloomington Freeway 2 East Beaver Creek Road, Building 3 DK-2750 Ballerup Bloomington, MN 55420...

This manual is also suitable for:

Nexia nx760s-drwcNexia nx560s-drwcNexia cx160s-drwcNexia

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