Dell DR4300 System Owner's Manual
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Dell DR4300 System Owner's Manual

Dell DR4300 System Owner's Manual

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Dell DR4300 System
Owner's Manual
Regulatory Model: E31S Series
Regulatory Type: E31S001

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Summary of Contents for Dell DR4300 System

  • Page 1 Dell DR4300 System Owner’s Manual Regulatory Model: E31S Series Regulatory Type: E31S001...
  • Page 2 © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

  • Page 3: Table Of Contents

    Contents 1 Dell DR4300 system overview......................8 Front panel features and indicators.............................8 Back panel features................................9 Diagnostic indicators on the front panel..........................11 Hard drive indicator codes............................12 NIC indicator codes................................13 Power supply unit indicator codes..........................13 iDRAC Direct LED indicator codes..........................15 Quick Sync indicator codes............................16...
  • Page 4 System Setup..................................27 Viewing System Setup..............................27 System Setup details..............................28 System BIOS.................................. 28 iDRAC Settings utility..............................50 Device Settings................................51 Dell Lifecycle Controller...............................51 Embedded system management..........................51 Boot Manager..................................52 Viewing Boot Manager..............................52 Boot Manager main menu............................52 PXE boot....................................53 5 Installing and removing system components.................54 Safety instructions................................
  • Page 5 Cable retention bracket..............................82 Removing the cable retention bracket........................82 Installing the cable retention bracket.......................... 83 Integrated storage controller card............................ 84 Removing the integrated storage controller card..................... 84 Installing the integrated storage controller card......................85 Expansion cards and expansion card riser........................87 Expansion card installation guidelines..........................87 Removing an expansion card from expansion card riser 2 or 3................
  • Page 6 Dell Embedded System Diagnostics..........................143 When to use the Embedded System Diagnostics....................143 Running the Embedded System Diagnostics from Boot Manager................ 143 Running the Embedded System Diagnostics from the Dell Lifecycle Controller..........143 System diagnostic controls............................144 7 Jumpers and connectors......................145 System board jumper settings............................145 System board jumpers and connectors..........................
  • Page 7 Troubleshooting a hard drive............................159 Troubleshooting a storage controller..........................160 Troubleshooting expansion cards............................. 161 Troubleshooting processors............................. 162 System messages................................162 Warning messages............................... 162 Diagnostic messages..............................162 Alert messages................................162 9 Getting help..........................163 Contacting Dell................................... 163 Documentation feedback..............................163 Contents...

  • Page 8: Dell Dr4300 System Overview

    Dell DR4300 system overview Your Dell DR4300 system is 2U rack server that supports up to two Intel Xeon E5-2660 v3 processors, up to 24 DIMMs, and twelve 3.5- inch hard drives and 2 optional 2.5-inch back-accessible hard drives for the operating system.

  • Page 9: Back Panel Features

    Direct connect USB devices to the system or provides access to the iDRAC Direct features. For more information, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/ idracmanuals. Video connector Enables you to connect a display to the system.
  • Page 10 Enables you to connect up to 3 full-height PCI Express expansion slot (3) cards. Ethernet connector (4) Four integrated 10/100/1000 Mbps Network Interface Card (NIC) connectors Four integrated connectors that include: • Two 10/100/1000 Mbps NIC connectors Dell DR4300 system overview...

  • Page 11: Diagnostic Indicators On The Front Panel

    Check the System Event Log or system messages for the specific issue. For more information about error • When the system is turned on. messages, see the Dell Event and Error Messages • When the system is in standby. Reference Guide at Dell.com/openmanagemanuals >...

  • Page 12: Hard Drive Indicator Codes

    Predicted drive failure Flashes amber four times per second Drive failed Flashes green slowly Drive rebuilding Steady green Drive online Flashes green for three seconds, amber for three seconds, and Rebuild stopped then turns off after six seconds Dell DR4300 system overview...

  • Page 13: Nic Indicator Codes

    AC power supply units (PSUs) have an illuminated translucent handle that serves as an indicator and DC PSUs have an LED that serves as an indicator. The indicator shows whether power is present or a power fault has occurred. Dell DR4300 system overview...
  • Page 14 For AC PSUs, use only PSUs with the Extended Power Performance (EPP) label on the back. NOTE: Mixing PSUs from previous generations of Dell PowerEdge servers can result in a PSU mismatch condition or failure to turn the system on. Flashing amber Indicates a problem with the PSU.

  • Page 15: Idrac Direct Led Indicator Codes

    Solid green for two seconds Indicates that the laptop is connected. Flashing green (on for two seconds and Indicates that the laptop connected is recognized. off for two seconds) Turns off Indicates that the laptop is unplugged. Dell DR4300 system overview...

  • Page 16: Quick Sync Indicator Codes

    Alternatively, the information may be on a sticker on the chassis of the system. This information is used by Dell to route support calls to the appropriate personnel.
  • Page 17 Setting up your Dell DR4300 system that shipped with your system or see Dell.com/support/home Troubleshoot the system and install or replace system components Dell DR4300 System Owner’s Manual at Dell.com/support/ home Manage DR Series system data backup and replication operations Dell DR Series System Command Line Reference Guide at Dell.com/support/home...

  • Page 18: Technical Specifications

    Technical specifications Chassis dimensions This section describes the physical dimensions of the system. Figure 7. Chassis dimensions of your Dell DR4300 system Table 11. Dimensions of your system Za (with bezel) Za (without bezel) 482.4 mm 444.0 mm 87.3 mm 32.0 mm...

  • Page 19: Processor Specifications

    Expansion bus specifications The Dell DR4300 system supports PCI express (PCIe) generation 3 expansion cards, which need to be installed on the system board using expansion card risers. This system supports three types of expansion card risers. The following table provides the expansion card riser specifications: Table 14.

  • Page 20: Drive Specifications

    9-pin connector, Data Terminal Equipment (DTE), 16550-compliant. VGA ports The Video Graphic Array (VGA) port enables you to connect the system to a VGA display. The Dell DR4300 system supports two 15-pin VGA ports on the front and back panels.

  • Page 21: Environmental Specifications

    Environmental specifications NOTE: For additional information about environmental measurements for specific system configurations, see Dell.com/ environmental_datasheets. Table 17. Temperature specifications Temperature Specifications Storage –40°C to 65°C (–40°F to 149°F) Continuous operation (for altitude less than 950 m or 3117 10°C to 35°C (50°F to 95°F) with no direct sunlight on the equipment.

  • Page 22: Particulate And Gaseous Contamination Specifications

    Particulate and gaseous contamination specifications The following table defines the limitations that help avoid any equipment damage or failure from particulates and gaseous contamination. If the levels of particulates or gaseous pollution exceed the specified limitations and result in equipment damage or failure, you may need to rectify the environmental conditions.

  • Page 23: Expanded Operating Temperature Restrictions

    160 W or higher wattage processor is not supported. • Redundant power supply units are required. • Non-Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not supported. • The 3.5-inch hard drive chassis supports a maximum of 120 W processor. •...

  • Page 24: Initial System Setup And Configuration

    6. Turn on the attached peripherals. iDRAC configuration The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more productive and improve the overall availability of Dell systems. iDRAC alerts administrators to system issues, helps them perform remote system management, and reduces the need for physical access to the system.

  • Page 25: Options To Install The Operating System

    The default user name and password are root and calvin. You can also log in by using Single Sign-On or Smart Card. NOTE: You must have iDRAC credentials to log in to iDRAC. For more information about logging in to iDRAC and iDRAC licenses, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Options to install the operating system If the system is shipped without an operating system, install the supported operating system by using one of the following resources: Table 27.

  • Page 26: Manage Your System

    Dell or appropriate third-party consoles directly to iDRAC with Controller (iDRAC Dell Lifecycle Controller on a Dell PowerEdge server, regardless of the operating system that may or may not be with LC) running.

  • Page 27: Pre-Operating System Management Applications

    Options to manage the pre-operating system applications Your system has the following options to manage the pre-operating system applications: • System Setup • Boot Manager • Dell Lifecycle Controller • Preboot Execution Environment (PXE) Related concepts System Setup Boot Manager Dell Lifecycle Controller PXE boot System Setup By using the System Setup screen, you can configure the BIOS settings, iDRAC settings, and device settings of your system.

  • Page 28: System Setup Details

    The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI (Unified Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals.
  • Page 29 Viewing System BIOS To view the System BIOS screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
  • Page 30 Boot Settings You can use the Boot Settings screen to set the boot mode to either BIOS or UEFI. It also enables you to specify the boot order. Related tasks Boot Settings details Viewing Boot Settings Changing the boot order Related reference System BIOS Choosing the system boot mode...
  • Page 31 Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information about supported operating systems, go to Dell.com/ossupport. Related tasks Boot Settings details...
  • Page 32 Related tasks Boot Settings details Viewing Boot Settings Related reference Boot Settings Network Settings You can use the Network Settings screen to modify PXE device settings. The network settings option is available only in the UEFI mode. NOTE: The BIOS does not control network settings in the BIOS mode. For the BIOS boot mode, the optional Boot ROM of the network controllers handles the network settings.
  • Page 33 Option Description PXE Device n Enables you to control the configuration of the PXE device. Settings(n = 1 to Related tasks Viewing Network Settings Related reference Network Settings UEFI iSCSI Settings You can use the iSCSI Settings screen to modify iSCSI device settings. The iSCSI Settings option is available only in the UEFI boot mode. BIOS does not control network settings in the BIOS boot mode.
  • Page 34 System Security You can use the System Security screen to perform specific functions such as setting the system password, setup password and disabling the power button. Related concepts Secure Boot Custom Policy Settings Related tasks System Security Settings details Viewing System Security Creating a system and setup password Using your system password to secure your system Deleting or changing system and setup password...
  • Page 35 Option Description TPM Security NOTE: The TPM menu is available only when the TPM module is installed. Enables you to control the reporting mode of the TPM. The TPM Security option is set to Off by default. You can only modify the TPM Status, TPM Activation, and Intel TXT fields if the TPM Status field is set to either On with Pre-boot Measurements or On without Pre-boot Measurements.
  • Page 36 Viewing Secure Boot Custom Policy Settings To view the Secure Boot Custom Policy Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
  • Page 37 NOTE: Password protection does not take effect until the system reboots. Related reference System Security Using your system password to secure your system If you have assigned a setup password, the system accepts your setup password as an alternate system password. Steps 1.
  • Page 38 • You cannot disable or change an existing system password. NOTE: You can use the password status option with the setup password option to protect the system password from unauthorized changes. Related reference System Security System Information You can use the System Information screen to view system properties such as Service Tag, system model name, and the BIOS version. Related tasks Viewing System Information Related reference...
  • Page 39 Option Description System Specifies the contact information of the system manufacturer. Manufacturer Contact Information System CPLD Specifies the current version of the system complex programmable logic device (CPLD) firmware. Version UEFI Compliance Specifies the UEFI compliance level of the system firmware. Version Related tasks Viewing System Information...
  • Page 40 Specifies the memory operating mode. The options available are Optimizer Mode, Advanced ECC Mode, Mode Mirror Mode, Spare Mode, Spare with Advanced ECC Mode, Dell Fault Resilient Mode and Dell NUMA Fault Resilient Mode. This option is set to Optimizer Mode by default.
  • Page 41 This option is only available on certain stock keeping units (SKUs) of the processors. X2Apic Mode Enables or disables the X2Apic mode. Dell Controlled Controls the turbo engagement. Enable this option only when System Profile is set to Performance. Turbo NOTE: Depending on the number of installed CPUs, there may be up to four processor listings.
  • Page 42 Option Description Number of Cores Controls the number of enabled cores in each processor. This option is set to All by default. per Processor Processor 64-bit Specifies if the processor(s) support 64-bit extensions. Support Processor Core Specifies the maximum core frequency of the processor. Speed Processor 1 NOTE:...
  • Page 43 Related tasks SATA Settings details Related reference SATA Settings SATA Settings details About this task The SATA Settings screen details are explained as follows: Option Description Embedded SATA Enables the embedded SATA option to be set to Off, ATA, AHCI, or RAID modes. This option is set to AHCI by default.
  • Page 44 Option Description Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives.
  • Page 45 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3.
  • Page 46 Option Description Memory Mapped Enables or disables the support for PCIe devices that need large amounts of memory. This option is set to I/O above 4 GB Enabled by default. Slot Disablement Enables or disables the available PCIe slots on your system. The slot disablement feature controls the configuration of PCIe cards installed in the specified slot.
  • Page 47 Option Description Serial Selects serial communication devices (Serial Device 1 and Serial Device 2) in BIOS. BIOS console redirection can Communication also be enabled and the port address can be specified. This option is set to Auto by default. Serial Port Enables you to set the port address for serial devices.
  • Page 48 You can only change the rest of the options if the mode is set to Custom. This option is set to Performance Per Watt Optimized (DAPC) by default. DAPC is Dell Active Power Controller.
  • Page 49 Option Description The CPU uses the setting to manipulate the internal behavior of the processor and determines whether to target higher performance or better power savings. Number of Turbo NOTE: If there are two processors installed in the system, you see an entry for Number of Turbo Boot Enabled Boost Enabled Cores for Processor 2.

  • Page 50: Idrac Settings Utility

    NOTE: Accessing some of the features on the iDRAC settings utility needs the iDRAC Enterprise License upgrade. For more information about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Related concepts Device Settings...

  • Page 51: Device Settings

    Dell Lifecycle Controller Dell Lifecycle Controller (LC) provides advanced embedded systems management capabilities including system deployment, configuration, update, maintenance, and diagnosis. LC is delivered as part of the iDRAC out-of-band solution and Dell system embedded Unified Extensible Firmware Interface (UEFI) applications.

  • Page 52: Boot Manager

    Launch System Enables you to access System Setup. Setup Launch Lifecycle Exits the Boot Manager and invokes the Dell Lifecycle Controller program. Controller System Utilities Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell. Related tasks...

  • Page 53: Pxe Boot

    Related reference Boot Manager System Utilities System Utilities contains the following utilities that can be launched: • Launch Diagnostics • BIOS Update File Explorer • Reboot System Related reference Boot Manager PXE boot The Preboot Execution Environment (PXE) is an industry standard client or interface that allows networked computers that are not yet loaded with an operating system to be configured and booted remotely by an administrator.

  • Page 54: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 55: Recommended Tools

    2. If applicable, install the system into the rack. For more information, see the Rack Installation placemat at Dell.com/poweredgemanuals. 3. If removed, install the optional front bezel. 4. Reconnect the peripherals and connect the system to the electrical outlet. 5. Turn on the system, including any attached peripherals.
  • Page 56 Figure 8. Removing the optional front bezel a. release latch b. bezel lock c. front bezel Figure 9. Removing the optional Quick Sync front bezel a. release latch b. bezel lock c. Quick Sync bezel Installing and removing system components...

  • Page 57: Installing The Optional Front Bezel

    Installing the optional front bezel Prerequisites Follow the safety guidelines listed in the Safety instructions section. Steps 1. Locate and remove the bezel key. NOTE: The bezel key is attached to the back of the bezel. 2. Hook the right end of the bezel onto the chassis. 3.

  • Page 58: Installing The System Cover

    Figure 10. Removing the system cover a. system cover b. latch c. latch release lock Next steps 1. Install the system cover. Related tasks Removing the optional front bezel Installing the system cover Related reference Safety instructions Installing the system cover Prerequisites 1.

  • Page 59: Inside The System

    Next steps 1. If removed, install the front bezel. 2. Reconnect the peripherals and connect the system to the electrical outlet. 3. Turn on the system, including any attached peripherals. Related tasks Installing the optional front bezel Related reference Safety instructions Inside the system Figure 11.

  • Page 60: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 61: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 62: Installing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 63: Cooling-Fan Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 64: Installing The Cooling Fan Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 65: System Memory

    Steps 1. Align the slots on the cooling fan assembly with the guide pins on the chassis. 2. Slide the cooling fan assembly into the chassis. 3. Lock the cooling fan assembly into the chassis by lowering the release levers until firmly seated. Figure 15.
  • Page 66 • Maximum supported DIMM frequency of the processors Your system contains 24 memory sockets split into two sets of 12 sockets, one set per processor. Each 12-socket set is organized into four channels. In each channel, the release tabs of the first socket are marked white, the second socket black, and the third socket green. Figure 16.

  • Page 67: General Memory Module Installation Guidelines

    General memory module installation guidelines NOTE: Memory configurations that fail to observe these guidelines can prevent your system from booting, stop responding during memory configuration, or operating with reduced memory. The system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration.

  • Page 68: Sample Memory Configurations

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 69: Installing Memory Modules

    CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. 2. To release the memory module from the socket, simultaneously press the ejectors on both ends of the memory module socket. 3.
  • Page 70 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. Follow the safety guidelines listed in the Safety instructions section.

  • Page 71: Processors And Heat Sinks

    Related tasks Before working inside your system Removing the cooling shroud Removing the cooling fan assembly After working inside your system Related reference Safety instructions Processors and heat sinks Use the following procedure when: • Removing and installing a heat sink •...

  • Page 72: Removing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 73 NOTE: To ensure proper system cooling, you must install a processor blank in any empty processor socket. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3.
  • Page 74 Figure 20. Processor shield 1. close first socket release lever 2. lock icon 3. processor 4. open first socket release lever 5. unlock icon Installing and removing system components...
  • Page 75 Figure 21. Removing a processor 1. close first socket-release lever 2. pin-1 indicator of processor 3. processor 4. slot (4) 5. processor shield 6. open first socket-release lever 7. socket 8. socket keys (4) Next steps 1. Replace the processor(s). 2.

  • Page 76: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 77 Figure 22. Installing a processor 1. socket-release lever 1 2. pin–1 corner of the processor 3. processor 4. slot (4) 5. processor shield 6. socket-release lever 2 7. processor socket 8. tab (4) Next steps NOTE: Ensure that you install the heat sink after you install the processor. The heat sink is necessary to maintain proper thermal conditions.

  • Page 78: Installing A Heat Sink

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 79: Pcie Card Holder

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 80: Installing The Pcie Card Holder

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 81: Opening And Closing The Pcie Card Holder Latch

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 82: Cable Retention Bracket

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 83: Installing The Cable Retention Bracket

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 84: Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 85: Installing The Integrated Storage Controller Card

    Figure 30. Removing the integrated storage controller card 1. integrated storage controller cable 2. integrated storage controller card 3. integrated storage controller card connector on the system 4. integrated storage controller card holder board Next steps 1. Install the expansion card riser 1. 2.
  • Page 86 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. Follow the safety guidelines listed in the Safety instructions section.

  • Page 87: Expansion Cards And Expansion Card Riser

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 88 CAUTION: When removing the NV-RAM card ensure that, after powering down the system gracefully from the GUI or CLI, both green and amber LEDs on the card are off. 1. Follow the safety guidelines listed in the Safety instructions section. 2.

  • Page 89: Installing An Expansion Card Into The Expansion Card Riser 2 Or 3

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 90: Removing An Expansion Card From The Expansion Card Riser 1

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 91 3. Disconnect any cables connected to the expansion card. 4. Remove the expansion card riser. NOTE: The expansion card riser 1 can be used only when both the processors are installed. Steps 1. Press tab A and rotate the latch clockwise. 2.

  • Page 92: Installing An Expansion Card Into The Expansion Card Riser 1

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 93: Removing The Riser 1 Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 94: Installing The Riser 1 Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 95: Removing Expansion Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 96 3. riser guide-back (right) 4. riser guide-back (left) 5. expansion card riser 1 connector 6. riser guide-front Figure 39. Identifying connectors on the expansion card riser 1 a. expansion card slot 1 b. expansion card slot 2 c. expansion card slot 3 Figure 40.
  • Page 97 Figure 41. Identifying connectors on the expansion card riser 2 a. expansion card slot 4 b. expansion card slot 5 c. power connector (for GPU cards) Figure 42. Removing the expansion card riser 3 1. riser guide-front 2. power connector (for GPU cards) 3.
  • Page 98 Figure 43. Identifying connectors on the expansion card riser 3 (default) a. expansion card slot 6 b. expansion card slot 7 c. power connector (for GPU cards) Figure 44. Identifying connectors on the expansion card riser 3 (alternate) a. expansion card slot 6 b.

  • Page 99: Installing Expansion Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 100 Figure 46. Installing the expansion card riser 2 1. power connector (for GPU cards) 2. expansion card riser 2 3. riser guide-back 4. expansion card riser 2 connector 5. riser guide-front Figure 47. Installing the expansion card riser 3 1. riser guide-front 2.

  • Page 101: Internal Dual Sd Module (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 102: Installing An Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 103: Removing The Optional Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 104 3. If installed, remove the SD cards. NOTE: Temporarily label each SD card with its corresponding slot number before removal. Reinstall the SD cards into the corresponding slots. Steps 1. Locate the internal dual SD module (IDSDM) on the system board. To locate the internal dual SD module connector, see the System board connectors section.

  • Page 105: Installing The Optional Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 106 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. Loosen the captive screws that secure the network daughter card (NDC) to the system board.

  • Page 107: Installing The Network Daughter Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 108: Internal Usb Memory Key (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 109: System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 110: Power Supply Units (Psu)

    Figure 55. Removing the system battery a. system battery b. system battery slot 3. To install a new system battery, hold the battery with the "+" facing up and slide it under the securing tabs. 4. Press the battery into the connector until it snaps into place. Figure 56.

  • Page 111: Hot Spare Feature

    If the load on the active PSU falls below 20 percent, then the redundant PSU is switched to the sleep state. You can configure the hot spare feature by using the iDRAC settings. For more information about iDRAC settings, see the Integrated Dell Remote Access Controller User’s Guide available at Dell.com/idracmanuals.

  • Page 112: Installing The Power Supply Unit Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 113: Removing An Ac Power Supply Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 114: Installing An Ac Power Supply Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 115: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 116 Cable retention bracket Heat sink(s)/heat sink blank(s) k. Processors(s)/processor blank(s) CAUTION: To prevent damage to the processor pins when replacing a faulty system board, ensure that you cover the processor socket with the processor protective cap. Memory modules and memory module blanks m.

  • Page 117: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 118 Figure 62. Installing the system board a. release pin b. system board c. system board holder Next steps 1. Install the Trusted Platform Module (TPM). For information about how to install the TPM, see the Installing the Trusted Platform Module section. For more information on the TPM, see the Trusted Platform Module section. NOTE: The TPM plug-in module is attached to the system board and cannot be removed.
  • Page 119 4. Follow the procedure listed in the After working inside your system section. 5. Import your new or existing iDRAC Enterprise license. For more information, see Integrated Dell Remote Access Controller User's Guide, at Dell.com/esmmanuals. 6. Ensure that you: a.

  • Page 120: Trusted Platform Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 121: Initializing The Tpm For Bitlocker Users

    Figure 63. Installing the TPM 1. rivet slot on the system board 2. plastic rivet 3. TPM 4. TPM connector Next steps 1. Install the system board. 2. Follow the procedure listed in the After working inside your system section. Related tasks Before working inside your system Installing the system board...

  • Page 122: Hard Drives

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 123: Installing A 2.5 Inch Hard Drive Blank (Rear)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 124: Installing A 3.5-Inch Hard Drive Blank

    Figure 66. Removing a 3.5-inch hard drive blank a. hard drive blank b. release button Next steps If applicable, install the front bezel. Related tasks Removing the optional front bezel Installing the optional front bezel Related reference Safety instructions Installing a 3.5-inch hard drive blank Prerequisites 1.

  • Page 125: Removing A Hot Swappable Hard Drive Or Ssd

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 126: Installing A Hot-Swap Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 127: Removing A Hard Drive From A Hard Drive Carrier

    Figure 69. Installing a hot-swappable hard drive or SSD a. release button b. hard drive or SSD carrier c. hard drive or SSD carrier handle Related tasks Removing a 3.5-inch hard drive blank Removing a hard drive from a hard drive carrier Prerequisites 1.

  • Page 128: Installing A Hard Drive Into A Hard Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 129 4. Remove the cooling fan assembly. 5. Remove all hard drives. Steps 1. Disconnect the SAS/SATA data, signal, and power cable(s) from the backplane. 2. Press the release tabs and lift the backplane upward and slide it toward the back of the chassis. NOTE: To prevent damage to the control panel flex cable, unlatch the blocking tab on the connector before removing the flex cable.
  • Page 130 Figure 73. Cabling diagram—3.5 inch (x12) SAS/SATA backplane 1. hard drive backplane 2. system board 3. backplane signal connector 0 4. backplane signal connector 1 5. integrated storage controller card Next steps 1. Install the hard drive backplane. 2. Follow the procedure listed in the After working inside your system section. Related tasks Before working inside your system Removing a hot swappable hard drive or SSD...

  • Page 131: Installing The Hard Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 132: Removing The Optional Hard Drive Backplane (Rear)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 133: Installing The Optional Hard Drive Backplane (Rear)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 134: Sd Vflash Card (Optional)

    Steps 1. Align the notches on the backplane with the notches on the chassis. 2. Lift the release pin and slide the backplane toward the back of the chassis until firmly seated. 3. Release the release pin to lock the backplane to the chassis. 4.

  • Page 135: Replacing An Optional Sd Vflash Media Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 136: Installing The Vflash Media Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 137: Control Panel Assembly

    Steps 1. Slide the vFlash media unit in and align it with the v Flash media slot on the back of the chassis. 2. Connect the cable to the vFlash media unit. 3. Insert and tighten the screw securing the vFlash media unit to the chassis. Figure 80.
  • Page 138 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 139: Installing The Control Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 140: Removing The I/O Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 141: Installing The I/O Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 142 Figure 84. Installing the I/O panel 1. I/O panel cable 2. hard drive backplane 3. screw (3) 4. I/O panel 5. chassis Next steps Follow the procedure listed in the After working inside your system section. Related tasks Before working inside your system After working inside your system Related reference Safety instructions...

  • Page 143: Using System Diagnostics

    Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 144: System Diagnostic Controls

    System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.

  • Page 145: Jumpers And Connectors

    Jumpers and connectors Topics: • System board jumper settings • System board jumpers and connectors • Disabling a forgotten password System board jumper settings Table 35. System board jumper settings Jumper Setting Description PWRD_EN The password reset feature is enabled (pins 2–4). BIOS local access is unlocked at the next AC power cycle.

  • Page 146: System Board Jumpers And Connectors

    System board jumpers and connectors Figure 85. System board jumpers and connectors Table 36. System board connectors and jumpers Item Connector Description J_BP_SIG1 Backplane signal connector 1 J_PS_2 PSU 2 connector J_BP_SIG0 Backplane signal connector 0 J_BP0 Backplane power connector 0 J_SATA_CD Optical drive SATA connector J_SATA_TBU...

  • Page 147: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 148 Steps 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the system cover. 3. Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4. 4.

  • Page 149: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 150: Troubleshooting The Video Subsystem

    Troubleshooting the video subsystem Prerequisites NOTE: Ensure the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under Virtual Console. If this option is not selected, local video is disabled. Steps 1. Check the cable connections (power and display) to the monitor. 2.

  • Page 151: Troubleshooting Idrac Direct (Usb Xml Configuration)

    System board jumper settings Troubleshooting iDRAC Direct (USB XML configuration) For information about USB storage device and server configuration, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Steps 1. Ensure that your USB storage device is connected to the front USB Management Port, identified by icon.

  • Page 152: Troubleshooting A Serial I/O Device

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 153: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 154: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 155: Troubleshooting Power Source Problems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 156: Troubleshooting Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 157: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 158: Troubleshooting An Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 159: Troubleshooting A Tape Backup Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 160: Troubleshooting A Storage Controller

    2. If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps: a) Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware Configuration wizard to check the RAID configuration.

  • Page 161: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 162: Troubleshooting Processors

    Using system diagnostics System messages For a list of event and error messages generated by the system firmware and agents that monitor system components, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals > OpenManage software. Warning messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

  • Page 163: Getting Help

    The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team. Documentation feedback You can rate the documentation or write your feedback on any of our Dell documentation pages and click Send Feedback to send your feedback.

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