Franke A1000 User Manual
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Franke A1000 User Manual

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USER MANUAL
A1000
FCS4050
Read the user manual before working on the machine.
Keep the manual with the machine and pass the manual on to the
next operator if the machine is sold or transferred to a third party.

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Summary of Contents for Franke A1000

  • Page 1 USER MANUAL A1000 FCS4050 Read the user manual before working on the machine. Keep the manual with the machine and pass the manual on to the next operator if the machine is sold or transferred to a third party.

  • Page 3: Table Of Contents

     17 Type code  19 Description of machine  20 Coffee machine  20 Add-on units  24 Overview of operating modes  25 Franke Digital Services (option)  27 Installation  28 Preparations  28 Dimensions  28 Requirements of the water supply  30 Filling and emptying  32 Filling beans  32...
  • Page 4 Preparing for decommissioning  82 13.1 Back up data  82 13.2 Short-term decommissioning (up to 3 weeks)  82 13.3 Long-term decommissioning  83 13.4 Transport and storage  83 13.5 Recommissioning after prolonged periods of storage or non-use  83 13.6 User manual A1000...
  • Page 5 Franke Kaffeemaschinen AG Table of contents Disposal of parts  84 Technical data  85 Capacities in accordance with DIN 18873-2:2016-02  85 15.1 Electrical connection data  85 15.2 Index  87 User manual A1000...

  • Page 6: For Your Safety

    1.1.1 Coffee machine – The A1000 is a commercial machine for preparing beverages and is intended for use in food services, offices and other similar environments. – The A1000 is designed to process whole coffee beans, ground coffee, powder that is suitable for auto- matic devices, and fresh milk.

  • Page 7: Prerequisites For Using The Coffee Machine

    – The A1000 is intended for use by trained personnel or as a self-service machine. – Self-service machines must always be monitored to protect the users. – Each operator of the A1000 must have read and understood the manual. This does not apply to its use in the self-service area.

  • Page 8: Safety Concerns When Using The Coffee Machine

    Keep hands away from the spouts and nozzles during this process. b) Do not place anything on the drip grid. c) IN CASE OF SCALDING: Immediately cool the affected area and, depending on the severity of the in- jury, consult a doctor. User manual A1000...
  • Page 9 Inadequate cleaning can result in food residues accumulating in the machine and at the spouts, thereby contaminating products. a) Do not use the machine unless it has been cleaned according to the instructions. b) Clean the machine daily in accordance with the instructions. c) Inform operating personnel of the necessary cleaning measures. User manual A1000...
  • Page 10 This may damage the coffee machine and/or the spout cleaning device. a) Only place the spout cleaning device on the drip grid when prompted to do so, and only once the dis- pensing spout has been fully lowered. User manual A1000...

  • Page 11: Explanation Of Symbols

    When a symbol is illuminated on the dashboard, additional information and instructions can be displayed  78] Troubleshooting [ by tapping the symbol. If an error occurs, refer to the chapter for help. Symbol Designation Description Franke logo Call up the maintenance level Bean left/right Active grinder User manual A1000...
  • Page 12 The door is open Payment Payment active First Shot Preheat system Service/configuration/ administration Brightness Set brightness Individualization Customize beverages and display Screen saver Advertising images Favorites Favorites button, can be assigned to a function that is used fre- quently Product User manual A1000...
  • Page 13 Espresso Cappuccino Chococcino Caffè Crema To Go Steam Tea water If the entire system is affected by an error, the error message will appear automatically. Door open The door is open. Please close the door. User manual A1000...
  • Page 14 2 | Explanation of symbols Franke Kaffeemaschinen AG Color code for error messages Temporary interruption System still fully functional System has limited functionality Some or all resources are locked User manual A1000...

  • Page 15: Scope Of Delivery

    Scope of delivery | 3 SCOPE OF DELIVERY The scope of delivery may vary, depending on the configuration of the appliance. Additional accessories may be obtained directly from your retailer or from Franke Kaffeemaschinen AG in Aarburg, Switzerland. Item description Item number...
  • Page 16 3 | Scope of delivery Franke Kaffeemaschinen AG Item description Item number Aerator/hose wrench 560.0522.696 Drip grid extension 560.0484.609 Drip grid extension 560.0574.078 (option single-piece drip grid extension (USA)) User manual A1000...

  • Page 17: Identification

    The type plate for the cooling unit is located on the left-hand side in the cooling chamber. 4.1.3 Flavor Station FS The type plate for the FS Flavor Station is located in the interior on the rear panel. User manual A1000...
  • Page 18 The type plate of the AC200 is located on the left- hand side of the pullout. 4.1.7 MU FM EC The type plate for the milk pump module (MU) is lo- cated at the bottom on the right side of the casing. User manual A1000...

  • Page 19: Type Code

    Under-counter Flavor Station with 6 flavor pumps Cup warmer FoamMaster (cold and warm milk, cold and warm milk foam) CleanMaster Twin Modified cooling unit for the simultaneous use with two coffee machines Accounting system Coin changer Cashless Coin validator User manual A1000...

  • Page 20: Description Of Machine

    DESCRIPTION OF MACHINE Coffee machine The A1000 coffee machine is available with numerous options. To provide you with an overview of your machine, a sample configuration is illustrated here. Please note that your coffee machine may look differ- ent from the configuration shown here.
  • Page 21 – TDS sensor – Touchpad as accessibility feature for wheelchair users – Tank kit (not in conjunction with Iced Coffee Module) – Franke Digital Services Iced Coffee Module – The Iced Coffee Module is located at the front right-hand side of the coffee machine.
  • Page 22 The Iced Coffee Module opens up plenty of possibilities with regard to the beverages you can make, e.g., Iced Espresso, Iced Coffees and Iced Americano. These beverages can also be combined with milk, milk foam and/or syrup. User manual A1000...
  • Page 23 Franke Kaffeemaschinen AG Description of machine | 5 5.1.3 Coffee machine components Bean hopper Iced Coffee Module (option) Powder hopper (option) Brewing module Grounds container Wastewater tank (option) Drip tray (permanently attached) with drip grid User manual A1000...

  • Page 24: Add-On Units

    – MU (assembly under the counter) 5.2.2 Flavor Station Our Flavor Station is available to you as an option for unusual creations. You can use the Flavor Sta- tion to extend your range with up to six different fla- vors. FS/FSU EC User manual A1000...

  • Page 25: Overview Of Operating Modes

    – Card readers 5.2.5 Pump module MU FM EC The pump module is designed for use in third-party refrigerators. The module conveys the milk used for the preparation of beverages to the Franke coffee machine. MU FM EC Overview of operating modes The suitable operating mode depends on the utilization of your coffee machine, your product range and the preferences of your customers.
  • Page 26 Double Espresso 2 Espressos Caffè Crema To Go Steam Tea water Use the Franke logo to switch between the Scroll forwards or backwards maintenance level and product selection 5.3.2 Cash Register operating mode Cash Register is the operating mode for non-self-ser- vice utilization.

  • Page 27: Franke Digital Services (Option)

    CHF 4.00 Franke Digital Services (option) Developed specially for the Franke coffee machine fleet, our digital services give you control and a clear overview of all activities and information about the coffee machines. Centrally controlled remote mainte- nance, such as software and configuration updates, means that on-site interventions are not required.

  • Page 28: Installation

    If the clearances around and above the machine are too small, heat may accumulate in the machine and lead to faults. a) Maintain the prescribed installation dimensions and clearances. b) Take care to ensure that the clearance spaces are not blocked. Front/side view User manual A1000...
  • Page 29 Minimum clearances – To the rear panel: 50 mm – Above: 200 mm (for filling and removal of the bean hopper) – To the right: 100 mm (for opening the door) 6.2.1 Feet A1000 is delivered with feet. User manual A1000...

  • Page 30: Requirements Of The Water Supply

    – Aroma: No perceptible aroma – No rust particles in the water – Reverse osmosis: The water must have a dissolved solids content of at least 30-50 ppm (30-50 mg/l) in order to prevent the boiler being overfilled. User manual A1000...
  • Page 31 The result of the calculation is 160 μS/cm and means that there is a low risk of corrosion. 6.3.3 Water outlet – Drain hose: D = 20 mm, L = 2000 mm – Connection to a lower-lying siphon User manual A1000...

  • Page 32: Filling And Emptying

    Do not use any cleaners, as these alter the taste of the coffee. Fill the bean hopper with coffee beans. Fill the powder hopper with powder suitable for automatic coffee makers. 1. Lift off the bean hopper lid. 3. Fit the lid. 2. Fill coffee beans. User manual A1000...

  • Page 33: Filling Powder

    Only use pasteurized or long-life milk. NOTICE Machine damage Using incorrect liquids can damage the machine. a) Only fill the milk container with milk. b) Use water and a mild cleaner to clean the milk container. User manual A1000...
  • Page 34 5. Fill the milk container with cooled milk. ð The current cooling chamber temperature is displayed. 6. Close the sliding cover. 3. Only pull out the milk container until the point where the sliding cover of the container lid is fully visible. User manual A1000...

  • Page 35: Filling Refrigerator (With Pump Module (Mu))

    The following illustrations show an example refrigerator. The actual design may differ. 1. Open the door. 3. Pull out the milk container and remove the container lid. 2. Turn on the refrigerator if necessary. 4. Fill the milk container with cooled milk. User manual A1000...

  • Page 36: Filling The Flavor Station

    2. Press the unlocking button and open the Fla- 5. Place the bottles in the Flavor Station. vor Station. 6. Pull the bottle holders down. 7. Push the hose connection on the hose up- 3. Switch on the Flavor Station. wards. User manual A1000...

  • Page 37: Setting The Grind Coarseness

    ð Turn counterclockwise for a finer grind. ð Turn clockwise for a coarser grind. 4. Check the grind produced and adjust if nec- essary. 2. Remove the bean hopper by lifting it up- wards. User manual A1000...

  • Page 38: Emptying The Bean Hopper

    NOTICE Impairment of function If the bean hopper and powder hopper are not locked correctly, the function of the coffee machine and the product quality may be impaired. a) Push the locking slide all the way in. User manual A1000...

  • Page 39: Emptying The Powder Hopper

    NOTICE Impairment of function If the bean hopper and powder hopper are not locked correctly, the function of the coffee machine and the product quality may be impaired. a) Push the locking slide all the way in. User manual A1000...

  • Page 40: Emptying The Grounds Container

    Only touch the suction hose, the inside of the milk container, and the milk container lid after sanitizing your hands, or when wearing single use gloves. e) Place the container lid with the suction hose on a clean surface only. User manual A1000...

  • Page 41: Emptying The Flavor Station

    Emptying the Flavor Station Start cleaning 1. Clean the Flavor Station. See 2. NOTICE! After cleaning, do not insert the  48] hoses back into the bottles. Remove the bottles from the Flavor Station. 3. Close the Flavor Station. User manual A1000...

  • Page 42: Emptying The Refrigerator (With Pump Module (Mu))

    5. Switch off the refrigerator if it is no longer re- quired. 1. Open the door. 6. Leave the door of the switched-off refrigera- tor slightly open to prevent odors from build- 2. Pull out the milk container. ing up inside. User manual A1000...

  • Page 43: Preparing Beverages

    Have sufficient drinking vessels ready to use. b) You can continuously add new products to the waiting list during the preparation. c) You can select and clear products from the waiting list. 1. Place an appropriate drinking vessel under the dispensing spout. User manual A1000...

  • Page 44: Preparing Beverages With Ground Coffee

    Only ground coffee may be used. Instant coffee made from dried coffee extract cannot be used. 1. Place an appropriate drinking vessel under the dispensing spout. Espresso Double Espresso Caffè Crema To Go Ristretto ð The Decaffeinated coffee selection button il- luminates. 2. Press the Decaffeinated coffee selection but- ton. User manual A1000...

  • Page 45: Preparing Hot Water

    1. Place an appropriate drinking vessel under 3. Select the cup size. the hot water spout. ð Hot water is dispensed until the cycle is complete. Espresso Double Espresso 2 Espressos Caffè Crema To Go Steam Tea water 2. Select Tea water User manual A1000...

  • Page 46: Steam Dispenser (Autosteam/Autosteam Pro)

    1. Place an appropriate drinking vessel under 3. Tap on the touchpad once. the dispensing spout. ð The coffee machine performs the chosen action. 2. Use the touchpad to move the cursor to the required place on the screen. User manual A1000...

  • Page 47: Cleaning

    Additional areas to be cleaned by hand – Inner side of the door and door gasket on cooling unit – Inner surfaces and shelf (if applicable) in the cooling chamber – Interior, pullout and bottle holders (if applicable) of the Flavor Station User manual A1000...

  • Page 48: Starting The Cleaning Process

    Rinsing the coffee machine Filter water quantity Wipe protection Caffè Crema To Go Steam Tea water 1. Tap the Franke logo. 5. Select Clean coffee machine 6. Confirm message with to begin the cleaning process. 7. Follow the instructions on the user interface...
  • Page 49 ð The machine guides you to the next step. WARNING Risk of scalding Hot liquids and steam escape during cleaning and can lead to scalding. a) Keep hands away from the spouts and nozzles during this process. User manual A1000...

  • Page 50: Cleaning The Aerator

    Use only a damp cloth for cleaning. c) Ensure that the bean hopper is completely dry before attaching it. CAUTION Cutting injuries/crushing The powder hoppers worm gear mechanism can cause cuts or crushing injuries. a) Exercise care when cleaning the powder hopper. User manual A1000...
  • Page 51 4. Empty the bean hopper and powder hopper (if present). 9.6.3 Cleaning the screen Espresso Double Espresso 2 Espressos Caffè Crema To Go Steam Tea water 1. Tap the Franke logo.  54] PIN codes [ 2. Enter the PIN. 3. Press User manual A1000...

  • Page 52: Rinsing The Coffee Machine

    The machine automatically rinses after certain time intervals as well as when it is switched on or off. Espresso Double Espresso 2 Espressos Caffè Crema To Go Steam Tea water 1. Tap the Franke logo.  54] PIN codes [ 2. Enter the PIN. 3. Press User manual A1000...
  • Page 53 Individualization and data transfer Cleaning the coffee machine Counter(s) Rinsing the coffee machine Cleaning and maintenance Filter water quantity Wipe protection 4. Select Cleaning and maintenance Rinse coffee machine 5. Tap and confirm. ð The coffee machine is rinsed. User manual A1000...

  • Page 54: Configuration

    Calling up the maintenance level Espresso Double Espresso 2 Espressos Caffè Crema To Go Steam Tea water 1. Tap the Franke logo.  54] PIN codes [ 2. Enter the PIN. 3. Press 10.2 PIN codes Default PIN codes are assigned at the factory:...

  • Page 55: Input Methods

    My settings Individualization and data transfer Counter(s) Cleaning and maintenance 10.5.1 Menu 0 Commissioning Menu item 0.10 System information Here you will find information regarding the hardware and software versions of the machine and the con- figuration. User manual A1000...
  • Page 56 – No – : Each product must be triggered with the start button – Default: Pause between products 1–10 seconds – Appears if automatic mode is activated – Increment: Shot timer – Yes – No User manual A1000...
  • Page 57 – Default: Audible signal for bever- – Yes Beeps when the product is ready age preparation – No Audible signal for error – Yes Beeps in a 3-second cycle if a resource is missing messages – No User manual A1000...
  • Page 58 – The total price is calculated by the machine – Default: 0.00 Token 1–3 – 0 – 0: The purchase with the corresponding token is not possible – 1 – 1: The product purchase with the corresponding token is possible User manual A1000...
  • Page 59 Tea water –20 to +10 % – The temperature in the hot water boiler is con- figured by the service technician – The set temperature can be adjusted by per- centages using the slide control User manual A1000...
  • Page 60 Menu item 1.12 Payment My settings 1 Set machine 1.12 Payment The service technician determines the payment settings according to your wishes. Parameter Value range Remarks Payment active – Yes – Switching payment on/off – No – Default: User manual A1000...
  • Page 61 Bean hopper pos. 1-3 – None Default settings for A300: – Medium – Pos. 1: Medium Espresso roast Espresso roast – Pos. 2: Medium roast – Medium roast – Medium decaf- feinated roast – Own bean type 1–6 User manual A1000...
  • Page 62 The coffee machine guides through the process Flavor Parameter Value range Remarks Flavor pos. 1-3/1-6 – None – Own flavor type 1-6 – Amaretto – Apple – Etc. Prepare flavor type Button The coffee machine guides through the process 1-3/1-6 User manual A1000...
  • Page 63 All values configured in menu 2 are saved in the configuration and can be re-imported. Test General Coffee Brewing quantity Water quantity Grind quantity Grinder 1 Grinder 2 Save Back Select variant Select area Save settings Select product Confirm variant Prepare a test product Adjust parameters User manual A1000...
  • Page 64 Set the month Year 0–63 Set the year Hour 0–23/0–11 Set the hour Minute 0–59 Set the minute Time zone Time zone selection list – Select the time zone from the list – Default: UTC+0100 (Europe) Zurich User manual A1000...
  • Page 65 Switch timer on or off – No Hour 0–23/0–11 Select switch-off time (hour) Minute 0–59 Select switch-off time (minute) Monday, Tuesday, – Yes Activate or deactivate the timer for each day Wednesday, Thursday, – No Friday, Saturday, Sunday User manual A1000...
  • Page 66 Free text input Enter ingredients or allergens that are not included in the list Menu item 4.2 Flavor My settings 4 Nutritional value information 4.2 Flavor Menu item 4.3 Powder My settings 4 Nutritional value information 4.3 Pulver User manual A1000...
  • Page 67 (owner, specialist, and operator) can be defined for accessing the maintenance level. Menu item PIN code (default values) 6.2 Owner 1111 6.3 Specialist 2222 6.4 Operator 7777 6.6 Key (secured) products 8888 6.7 On/Off machine 9999 User manual A1000...
  • Page 68 – No – : User profile is not active Open door to log on – Yes – : Registration only works when the door is open – No – : Registration works even when the door is closed User manual A1000...
  • Page 69 – No – : User profile is not active Open door to log on – Yes – : Registration only works when the door is open – No – : Registration works even when the door is closed User manual A1000...
  • Page 70 PIN set – Yes – : PIN is active – No – : PIN is not active Activate user profile – Yes – : User profile is active – No – : User profile is not active User manual A1000...

  • Page 71: Individualization And Data Transfer

    Overview This menu provides you with the following options: – Use existing Franke media for screen savers or as advertising media – Upload and view your own media objects on the machine – Use your own media for screen savers or as advertising media –...

  • Page 72: Manage Digital Signage Via Usb Stick

    22. Tap the Download and install button. 10. Make the desired settings. ð The coffee machine adopts the new set- tings. 11.5 Configure application Changes made will only take effect after the Save button is tapped. User manual A1000...
  • Page 73 – Cash Register Hide cancel button – Yes – No Display clock – Yes – No Display brightness 15-100 % Audible signal for beverage – Yes preparation – No Audible signal for error mes- – Yes sages – No User manual A1000...
  • Page 74 – No screen. No: The machine will not start preparing beverages until the correct size of cup is under the spout. Allow wrong spout – Yes Always set to . This parameter currently has no function. – No User manual A1000...
  • Page 75 If an error or message occurs, the edge lighting flashes in the respective color (yellow, orange or – No red). 11.5.9 Transaction approval (API) Parameter Value range Remarks Activate transaction approval – Yes – No Allow Remote Control – Yes – No User manual A1000...

  • Page 76: Loading/Backing Up Data

    11.6.2 Load data Desired action Menu item Information/instruction Import configuration and 3.2 Load backup – Load backed up data (configuration, Franke me- media dia, your own media) – Eject USB stick automatically 11.6.3 Back up XML data Desired action Menu item...
  • Page 77 Provisioning Deployment Service menu dashboard. Individualization and data transfer 1. Tap the Franke logo. 2. Enter the PIN. Cleaning and maintenance 3. Press ð In addition to the Individualization and data transfer...

  • Page 78: Troubleshooting

    Wait a minute and then switch it back on again. c) Check the power supply if the machine fails to start. d) Contact your service technician if the machine cannot be started or if you are unable to rectify the er- ror. User manual A1000...

  • Page 79: Troubleshooting The System

    The milk spout is also part of the care kit, see Care kit User manual A1000...

  • Page 80: Tips For Good Coffee Beverages

    Seal any open coffee bean packs in an airtight manner. c) Do not store coffee beans in a refrigerator or freezer. d) Only fill the coffee beans into the bean hopper that you will need for the next 3 hours. User manual A1000...

  • Page 81: Help With Problems Concerning Product Quality

    Use more powder, use less water Powder clumping or moist Clean and dry powder system Taste of powder products Too sweet Use less powder, use more water Not sweet enough Use more powder, use less water Strange taste Clean powder system User manual A1000...

  • Page 82: Decommissioning

    Back up the data if the machine is to be recommissioned later or if the machine is to be replaced by a ma- chine of the same type. This manual applies to coffee machines without Franke Digital Services. 1. In the service menu under Customization and ð...

  • Page 83: Long-Term Decommissioning

    If you plan to start using your machine again at a later date, it is essential that service measures are imple- mented. The coffee machine must be maintained, installed, and cleaned before preparing any beverages. a) Contact the Franke Service team for information regarding proper decommissioning and storage. b) Have your coffee machine drained by your service technician.

  • Page 84: Disposal Of Parts

    The appliance complies with European Directive 2012/19/EU regarding Waste Electrical and Electronic Equipment (WEEE) and must not be disposed of with household waste. Dispose of electronic parts separately. Dispose of plastic parts in accordance with their marking. Two people are required for transporting the coffee machine. User manual A1000...

  • Page 85: Technical Data

    Hot water (200 ml) Cappuccino Latte macchiato Milk coffee Chocolate 15.2 Electrical connection data Voltage Main power connec- Power rating (max.) Fuse Frequency tion 220–240 V 1LNPE 5590-7920 W 30 A 50-60 Hz 220–240 V 2LPE 4500-5300 W 16 A 60 Hz 380 V 3LPE 6300 W 16 A 60 Hz User manual A1000...
  • Page 86 15 | Technical data Franke Kaffeemaschinen AG Voltage Main power connec- Power rating (max.) Fuse Frequency tion 380–415 V 3LNPE 6300-7500 W 16 A 50-60 Hz User manual A1000...

  • Page 87: Index

    Quick Select  26 Decommissioning  82 Self-service  78 Dimension  28 Disposal  84 PIN codes  54 Drip grid extension  16 Plastic parts Drip tray Disposal  84 Disposal of fluid  84 Powder Disposal  84 Electronic parts Product quality  81 Disposal  84 User manual A1000...
  • Page 88  11 Symbols  11 Dashboard  11 Instructions  11 Software  11 Tips  11 Transport  84 Troubleshooting  80 Machine error  78 Type code  19 Type plate  17 User manual  15 Wastewater tank (external)  85 Water quality  30 Wipe protection  52 User manual A1000...
  • Page 92 St Albans, Tel.: +1 615 462 4265 www.franke.com Hertfordshire, AL2 2DQ Fax: +1 615 462 4400 England www.franke.com Franke Coffee Systems GmbH Tel.: +44 1923 635700 Franke Strasse 1 Fax: +44 1923 635701 97947 Grünsfeld www.franke.com Deutschland Tel.: +49 9346 9278 0 coffee.franke.com...

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