Related Manuals for Avigilon 9C-H5A-3MH
Summary of Contents for Avigilon 9C-H5A-3MH
- Page 1 Installation Guide Avigilon H5A Multisensor Dome Camera Models: 9C-H5A-3MH 12C-H5A-4MH 15C-H5A-3MH 20C-H5A-4MH 24C-H5A-3MH 32C-H5A-4MH...
- Page 2 Do not use strong or abrasive detergents when cleaning the device body. Use only accessories recommended by Avigilon. Regulatory Notices This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
- Page 3 Avigilon Corporation could void the user’s authority to operate this equipment. To meet the requirements of the EN 50121-4 Railway Applications Standard, use an external power supply or POE injector that is also compliant with EN 50121-4. Please contact Avigilon for assistance regarding supporting equipment.
- Page 4 © 2023, Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL CENTER, and ACC are trademarks of Avigilon Corporation. Other names or logos mentioned herein may be the trademarks of their respective owners. The absence of the symbols ™ and ® in proximity to each trademark in this document or at all is not a disclaimer of ownership of the related trademark.
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Page 5: Table Of Contents
Table of Contents Overview Camera Module Camera Back View Camera Top View Surface Mount Adapter Pendant Mount Adapter In-Ceiling Mount Adapter Outdoor Dome Cover In-Ceiling Dome Cover Pendant Wall Mount Pendant NPT Mount Preparing the Installation Pre-Deployment In-Box Configuration Pendant Mount Installation Required Tools and Materials Camera Package Contents Pendant Mount Installation Steps... - Page 6 Initializing a Camera Username and Password (Optional) Using the USB Wi-Fi Adapter Assigning an IP Address Accessing the Live Video Stream Installing the H5A Multisensor Camera Base to a Surface Mount Aiming the H5A Multisensor Camera (Optional) Installing the IR Illuminator Ring Installing the Surface Mount Dome Cover In-Ceiling Mount Installation Camera Package Contents...
- Page 7 Resetting to Factory Default Settings Setting the IP Address Using the ARP/Ping Method Cleaning Dome Bubble Body Limited Warranty and Technical Support...
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Page 8: Overview
Overview Camera Module Camera Back View 1. Lanyard anchor The safety lanyard attaches to the anchor to prevent the camera from falling during installation. 2. IR ring cable connector Accepts IR cable connection to power and control the IR illuminator ring. 3. -
Page 9: Camera Top View
Camera Top View 1. Serial number tag Device information, product serial number and part number label. 2. Camera heads The multiple camera heads that can be moved, aimed and focused to monitor different scenes. Note: There may be three or four camera heads depending on your camera model. 3. -
Page 10: Surface Mount Adapter
Surface Mount Adapter 1. Cable entry hole (rear) An entry hole for the cables required for camera operation. 2. Cable entry hole (side) An entry hole for the cables required for camera operation. 3. Lanyard to dome cover Connects to the lanyard anchor on the dome cover. 4. -
Page 11: Pendant Mount Adapter
Pendant Mount Adapter 1. Orange ribs Two orange-colored ribs that are used to align with the lanyard clip on the dome cover. 2. Lanyard to dome cover Connects to the lanyard anchor on the dome cover. 3. Cable entry hole An entry hole for the cables required for camera operation. -
Page 12: In-Ceiling Mount Adapter
In-Ceiling Mount Adapter 1. Lanyard to camera Connects to the lanyard anchor on the camera base. 2. Clamps Spring loaded locking mechanisms that secure the camera to the mounting surface. 3. Cable entry hole and conduit cable entry cover An entry hole for the cables required for camera operation. 4. -
Page 13: Outdoor Dome Cover
Outdoor Dome Cover 1. Tamper resistant screws Star-shaped captive screws to fix the dome cover to the base. Note: There are 6 captive screws on the dome cover. Only 4 screws are shown in the figure above. In-Ceiling Dome Cover 1. -
Page 14: Pendant Wall Mount
Pendant Wall Mount 1. Pendant wall mount Camera mount for walls and other mounting surfaces. 2. Lanyard Connects to the lanyard anchor on the mounting adapter. 3. Tamper resistant screws Star-shaped captive screws to fix the mounting adapter to the pendant wall mount. Note: There are 3 captive screws on the pendant mount. -
Page 15: Pendant Npt Mount
Pendant NPT Mount Note: The NPT pipe and NPT-female to NPT-female adapter are not supplied by Avigilon and should be sourced separately. However, if you are using the NPT adapter (NPTA-1001), the lock nut is included. 1. NPT pipe NPT pipe used for a pendant mount with the NPT adapter (NPTA-1001). -
Page 16: Preparing The Installation
Preparing the Installation Pre-Deployment In-Box Configuration The camera comes equipped with an RJ45 configuration cable pre-installed for users that want to configure camera settings before installing the camera. The RJ45 connector on the configuration cable is accessible through the small flap on the side of the camera box for easy configuration before unpacking the camera. We recommend that you do not exceed 3 hours of leaving your camera connected during in-box configuration with ambient temperatures between 20 °C –... -
Page 17: Pendant Mount Installation
(for pendant cameras), and an optional IR Ring package. Ensure the camera package contains the following: Avigilon H5A Multisensor Camera module. A 3- or 4-sensor camera module with 3 MP, 5 MP, or 4K (8 MP) resolution per sensor. Audio, external power, and I/O pigtail cable connector... -
Page 18: Pendant Mount Installation Steps
Optional IR illuminator ring (H4AMH-AD-IRIL1) Pendant Mount Installation Steps Complete the following sections to install the device. (Optional) Installing the Pendant Wall Mount Use the procedure below to install the pendant wall mount (WLMT-1001) for use with the H5A Multisensor pendant mount adapter (H5AMH-AD-PEND1). - Page 19 5. Tighten the wall mount screws to secure the wall mount to the wall. 6. Connect the safety lanyard from the mount to the anchor on the pendant adapter. 7. Pull the cables through the pendant wall mount. (Optional) Installing the Pendant Wall Mount...
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Page 20: (Optional) Installing The Npt Mount Adapter
1-1/2” NPT female threaded wall or ceiling mounting bracket. The mounting bracket is not included in the camera package. Note: The NPT pipe and NPT-female to NPT-female adapter are not supplied by Avigilon and should be sourced separately. However, if you are using the NPT adapter (NPTA-1001), the lock nut is included. - Page 21 This will ensure the tape does not unravel when installing the mating parts together. Tip: Always apply thread-sealing tape to threaded mounts to help prevent the threads from binding. 2. Loosely thread the lock nut onto the NPT adapter, then secure the NPT adapter into the wall or ceiling mounting bracket.
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Page 22: Installing The Pendant Mounting Adapter
4. Pull the cables through the mounting bracket and adapter. Installing the Pendant Mounting Adapter Use the following procedure to mount the pendant adapter (H5AMH-AD-PEND1) into a pendant wall mount (WLMT-1001) or NPT mount (NPTA-1001). Installing the Pendant Mounting Adapter... - Page 23 1. Connect the pendant adapter to the mount. In one smooth motion, raise the adapter into the mount (a) and then turn clockwise to lock the adapter in place (b). 2. Use a screwdriver to tighten the 3 setscrews at the top of the mount to secure the pendant adapter to the mount (c).
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Page 24: Connecting Cables
Connecting Cables Refer to the diagrams in the Overview section for the location of the different connectors. To connect the cables required for proper operation, complete the following: 1. Feed the network cable through the gland cap and cable gland. Crimp the RJ-45 cable connector (supplied) to the end of your network cable. - Page 25 With IR Ring: 24 VAC ± 10%, 74 VA minimum, or 24 VDC ± 10%, 52 W minimum. Without IR Ring: 24 VAC ± 10%, 37 VA minimum, or 24 VDC ± 10%, 26 W minimum. 3. Connect the safety lanyard from the mounting adapter to the lanyard anchor on the camera base. 4.
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Page 26: (Optional) Configuring Microsd Card Storage
6. Connect the network cable to the Ethernet port (1) and the external power/audio/digital I/O cable to its connector (2). Secure the connections by turning them clockwise (3). For information about using redundant power with seamless failover, refer to Seamless Failover The Link LED will turn on once a network link has been established. -
Page 27: Initializing A Camera Username And Password
If the camera is in the factory default state you will be redirected to the Add a new user page to create the first user. For more information, see the Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide. -
Page 28: (Optional) Using The Usb Wi-Fi Adapter
Tip: If you are connecting your Avigilon camera to a 3rd party VMS, you will need to set up the first user through the camera's Web Interface, USB Wifi Adapter, or Camera Configuration Tool before you connect to the 3rd party VMS. -
Page 29: Accessing The Live Video Stream
169.254.0.0/16 subnet. The IP address settings can be changed using one of the following methods: Device's web browser interface: http:// <camera IP address>/ . Network Video Management software application (for example, the AvigilonControl Center™ software). Setting the IP Address Using the ARP/Ping Method on ARP/Ping method. -
Page 30: Installing The H5A Multisensor Camera Base To A Pendant Mount
system, be sure to set the Format to H.264 or to upgrade the ACC software to v6.12.2 or later. Installing the H5A Multisensor Camera Base to a Pendant Mount After the cable connections have been made, mount the H5A Multisensor camera base into the pendant mount adapter. -
Page 31: (Optional) Installing The Ir Illuminator Ring
1. To aim the camera, adjust each of the available camera heads as required. 2. In the camera web browser interface, adjust the camera’s Image and Display settings to achieve the desired image parameters and position. (Optional) Installing the IR Illuminator Ring Note: The optional IR illuminator ring (H4AMH-AD-IRIL1) is compatible with the pendant and surface mount installations of the H5A Multisensor camera. - Page 32 1. Mount the IR illuminator ring into the dome cover (H5AMH-DO-COVR1 or H5AMH-DO-COVR1- SMOKE): a. Insert the IR ring into the dome cover so that the orange arrow on the IR ring aligns with the orange tab on the dome cover. b.
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Page 33: Installing The Pendant Mount Dome Cover
Installing the Pendant Mount Dome Cover Note: Be careful not to scratch or touch the dome bubble. The resulting marks or fingerprints may affect the overall image quality. Keep the protective covers on the outside of the dome bubble until the installation is complete. - Page 34 cover should be flush against the pendant mount adapter. 3. Tighten the setscrews to secure the dome cover in place. Installing the Pendant Mount Dome Cover...
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Page 35: Surface Mount Installation
IR Ring package. Ensure the camera package contains the following: Avigilon H5A Multisensor Camera module. A 3- or 4-sensor camera module with 3 MP, 5 MP, or 4K (8 MP) resolution per sensor. - Page 36 Note: Only use vandal-resistant conduits to route cables into the mounting adapter. Vandal- resistant conduits will protect the cables and compliment the camera's vandal-resistant design. Note: When installing the H5A Multisensor surface mount camera outdoors, ensure the conduit and its fitting are designed for outdoor use and have a suitable IP rating. Always apply silicone sealant to seal the cable entry hole and prevent excessive moisture from entering the camera.
- Page 37 screws. e. Secure the conduit to the surface mount adapter with the lock nut. 3. If you are using the side cable entry hole: Note: If you are installing the camera outdoors on a vertical surface, the side cable entry hole and conduit connector must face downwards to prevent excessive moisture from entering the camera.
- Page 38 screws. e. Secure the conduit to the surface mount adapter with the conduit clamp. Installing the Surface Mount Adapter...
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Page 39: Connecting Cables
Connecting Cables Refer to the diagrams in the Overview section for the location of the different connectors. To connect the cables required for proper operation, complete the following: 1. Feed the network cable through the gland cap and cable gland. Crimp the RJ-45 cable connector (supplied) to the end of your network cable. - Page 40 With IR Ring: 24 VAC ± 10%, 74 VA minimum, or 24 VDC ± 10%, 52 W minimum. Without IR Ring: 24 VAC ± 10%, 37 VA minimum, or 24 VDC ± 10%, 26 W minimum. 3. Connect the safety lanyard from the mounting adapter to the lanyard anchor on the camera base. 4.
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Page 41: (Optional) Configuring Microsd Card Storage
6. Connect the network cable to the Ethernet port (1) and the external power/audio/digital I/O cable to its connector (2). Secure the connections by turning them clockwise (3). For information about using redundant power with seamless failover, refer to Seamless Failover The Link LED will turn on once a network link has been established. -
Page 42: Initializing A Camera Username And Password
If the camera is in the factory default state you will be redirected to the Add a new user page to create the first user. For more information, see the Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide. -
Page 43: (Optional) Using The Usb Wi-Fi Adapter
Tip: If you are connecting your Avigilon camera to a 3rd party VMS, you will need to set up the first user through the camera's Web Interface, USB Wifi Adapter, or Camera Configuration Tool before you connect to the 3rd party VMS. -
Page 44: Accessing The Live Video Stream
169.254.0.0/16 subnet. The IP address settings can be changed using one of the following methods: Device's web browser interface: http:// <camera IP address>/ . Network Video Management software application (for example, the AvigilonControl Center software). ARP/Ping method. For more information, see Setting the IP Address Using the ARP/Ping Method on page 74. -
Page 45: Installing The H5A Multisensor Camera Base To A Surface Mount
Installing the H5A Multisensor Camera Base to a Surface Mount After the cable connections have been made, mount the H5A Multisensor camera base into the surface mount adapter. 1. Inspect the PoE switch setting in the camera base to verify it is set correctly for your installation. The "B"... -
Page 46: (Optional) Installing The Ir Illuminator Ring
1. To aim the camera, adjust each of the available camera heads as required. 2. In the camera web browser interface, adjust the camera’s Image and Display settings to achieve the desired image parameters and position. (Optional) Installing the IR Illuminator Ring Note: The optional IR illuminator ring (H4AMH-AD-IRIL1) is compatible with the pendant and surface mount installations of the H5A Multisensor camera. - Page 47 1. Mount the IR illuminator ring into the dome cover (H5AMH-DO-COVR1 or H5AMH-DO-COVR1- SMOKE): a. Insert the IR ring into the dome cover so that the orange arrow on the IR ring aligns with the orange tab on the dome cover. b.
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Page 48: Installing The Surface Mount Dome Cover
Installing the Surface Mount Dome Cover Note: Be careful not to scratch or touch the dome bubble. The resulting marks or fingerprints may affect the overall image quality. Keep the protective covers on the outside of the dome bubble until the installation is complete. - Page 49 3. Tighten the setscrews to secure the dome cover in place. Installing the Surface Mount Dome Cover...
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Page 50: In-Ceiling Mount Installation
Ensure the camera package contains the following: Avigilon H5A Multisensor Camera module. A 3- or 4-sensor camera module with 3 MP, 5 MP, or 4K (8 MP) resolution per sensor. Audio, external power, and I/O pigtail cable connector... -
Page 51: (Optional) Cutting The Mounting Hole For The In-Ceiling Mount Adapter
counter-clockwise (d). (Optional) Cutting the Mounting Hole for the In-Ceiling Mount Adapter This procedure is not required if you are planning to install the camera with a metal ceiling panel (CLPNL- 1001). (Optional) Cutting the Mounting Hole for the In-Ceiling Mount Adapter... -
Page 52: (Optional) Attaching The Conduit Cable Entry Cover For Plenum Installations
1. Use the mounting template to cut a hole in the mounting surface. 2. Remove the mounting template and pull the required cables through the mounting hole. If you are using a conduit pipe to route the cables, see (Optional) Attaching the Conduit Cable Entry Cover for Plenum Installations below. -
Page 53: Installing The In-Ceiling Mounting Adapter
in the in-ceiling adapter (a). Fasten the cable entry cover over the cable entry hole in the in-ceiling adapter using the provided setscrews (b). Installing the In-Ceiling Mounting Adapter Use the following procedure to mount the in-ceiling adapter into a plenum space or the metal ceiling panel (CLPNL-1001). - Page 54 mounting surface. In one smooth motion, move each clamp clockwise (a), and then down to its secure position (b). Installing the In-Ceiling Mounting Adapter...
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Page 55: Connecting Cables
Connecting Cables Refer to the diagrams in the Overview section for the location of the different connectors. To connect the cables required for proper operation, complete the following: 1. Crimp the RJ-45 cable connector (supplied) to the end of your network cable. The network cable connection can also be used to supply power to the camera using Power over Ethernet (PoE). - Page 56 4. Tighten the cable glands around the cables. 5. Remove the connector covers from the external power/audio/digital I/O connector. 6. Connect the network cable to the Ethernet port (1) and the external power/audio/digital I/O cable to its connector (2). Secure the connections by turning them clockwise (3). For information about using redundant power with seamless failover, refer to Seamless Failover Connecting Cables...
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Page 57: (Optional) Configuring Microsd Card Storage
The Link LED will turn on once a network link has been established. 7. Check that the Connection Status LED indicator indicates the correct state. For more information, see Connection Status LED Indicator on page 71. (Optional) Configuring microSD Card Storage To use the camera's SD card storage feature, you must insert one or two microSD cards into the card slot. -
Page 58: Initializing A Camera Username And Password
If the camera is in the factory default state you will be redirected to the Add a new user page to create the first user. For more information, see the Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide. -
Page 59: (Optional) Using The Usb Wi-Fi Adapter
Tip: If you are connecting your Avigilon camera to a 3rd party VMS, you will need to set up the first user through the camera's Web Interface, USB Wifi Adapter, or Camera Configuration Tool before you connect to the 3rd party VMS. -
Page 60: Accessing The Live Video Stream
169.254.0.0/16 subnet. The IP address settings can be changed using one of the following methods: (Optional) Using the The mobile web interface using the USB Wifi Adapter. For more information, see USB Wi-Fi Adapter on the previous page. Device's web browser interface: http:// <camera IP address>/ . Network Video Management software application (for example, the AvigilonControl Center software). -
Page 61: Installing The H5A Multisensor Camera Base To An In-Ceiling Mount
Image Rate page of the camera's web interface. To connect an H5A Multisensor camera to an ACC system, be sure to set the Format to H.264 or to upgrade the ACC software to v6.12.2 or later. Installing the H5A Multisensor Camera Base to an In-Ceiling Mount After the cable connections have been made, mount the H5A Multisensor camera base into the in-ceiling mount adapter. -
Page 62: Installing The In-Ceiling Mount Dome Cover
1. To aim the camera, adjust each of the available camera heads as required. 2. In the camera web browser interface, adjust the camera’s Image and Display settings to achieve the desired image parameters and position. Installing the In-Ceiling Mount Dome Cover Note: Be careful not to scratch or touch the dome bubble. - Page 63 1. (Recommended) Attach a safety lanyard from the in-ceiling mount adapter to the lanyard anchor on the dome cover to prevent the cover from falling. 2. Align the notches on the dome cover with the release tab on the in-ceiling mount adapter. The dome cover should be flush against the mounting surface.
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Page 64: For More Information
Additional information about setting up and using the device is available in the following guides: Avigilon Control Center Client User Guide Web Interface User Guide — Avigilon High Definition H4 and H5 IP Cameras Motorola Solutions USB Wi-Fi Adapter System User Guide... -
Page 65: Cable Connections
Cable Connections Connecting to Power, Audio, and External Devices If PoE is not available, the camera may be powered through the auxiliary power cable using either 24 V DC or 24 V AC. The power consumption information is listed in the product specifications. To power the camera, connect the two power wires to the brown and blue auxiliary power wires. -
Page 66: Wiring Audio, I/O, And Aux Power
Wiring Audio, I/O, and AUX Power The connections for the I/O, audio, and power wires is shown in the following diagram: 1. Brown — AUX1 Auxiliary Power wire, accepts either polarity 2. Blue — AUX2 Auxiliary Power wire, accepts either polarity 3. -
Page 67: Seamless Failover
Seamless Failover Redundant power with seamless failover is available on the H5A Multisensor camera. Seamless failover allows the camera to transition between PoE and auxiliary power sources without any interruption of camera operation or video recording. This is mainly useful if you want redundant power sources so that backup power will be available if one power source goes down. -
Page 68: Power Source Priorities
Power Source Priorities The H5A Multisensor camera prioritizes auxiliary power so that if both power sources are connected, auxiliary power disables the PoE connection and provides power to the camera whenever it is present. The presence of auxiliary power does not disable or corrupt the PoE connection. If auxiliary power is interrupted, the camera will switch to drawing power from the PoE port without any interruption in operation. -
Page 69: Power States
With the addition of seamless failover and two active power sources, more information will be provided in the About section of the camera WebUI. For more information, see the Web Interface User Guide — Avigilon High Definition H4 and H5 IP Cameras. -
Page 70: Focusing The H5A Multisensor Cameras
Note: Ensure you adjust the focus for each of the camera heads included with your H5A Multisensor camera. In the camera web browser interface or the Avigilon Control Center software, use the camera’s Image and Display settings to focus the camera. -
Page 71: Connection Status Led Indicator
ACC™ Server. The default connected setting can be changed to Off using the camera's web user interface. For more information see the Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide . Troubleshooting Network Connections and LED Behavior Note: For any of the below LED behaviors, ensure that the camera is getting power and is using a good network cable before trying another solution. - Page 72 LED Behavior Suggested Solution Both LEDs are blinking several times at Perform a factory reset of the camera using the physical the same time, then pause and repeat firmware revert button. Resetting through the camera's web the blinking interface will not produce the desired result. A different LED blinking pattern than Perform a factory reset of the camera using the physical those described above...
- Page 73 Resetting to Factory Default Settings If the device no longer functions as expected, you can choose to reset the device to its factory default settings. Use the firmware revert button to reset the device. The firmware revert button is shown in the following diagram: Note: Be careful not to scratch the dome bubble.
- Page 74 ARP/Ping method checkbox is selected in the camera's web browser interface. For more information, see the Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide . 1. Locate and make note of the MAC Address (MAC) listed on the Serial Number Tag for reference.
- Page 75 Cleaning Dome Bubble If the video image becomes blurry or smudged in areas, it may be because the dome bubble requires cleaning. To clean the dome bubble: Use hand soap or a non-abrasive detergent to wash off dirt or fingerprints. Use a microfiber cloth or non-abrasive fabric to dry the dome bubble.
- Page 76 Limited Warranty and Technical Support Avigilon warranty terms for this product are provided at avigilon.com/warranty. Warranty service and technical support can be obtained by contacting Avigilon Technical Support: avigilon.com/contact. Limited Warranty and Technical Support...
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