Bose Smart Soundbar 900 - Bluetooth Wireless Sound Bar for TV Manual

WHAT'S IN THE BOX

CONTENTS
Confirm that the following parts are included:

* May ship with multiple power cords. Use the power cord for your region.

NOTE: If any part of the product is damaged or if the glass on the soundbar is broken, don't use it. Contact your authorized Bose dealer or Bose customer service.
Visit: worldwide.Bose.com/Support/SB900

DOLBY ATMOS TECHNOLOGY

The Bose Smart Soundbar 900 supports Dolby Atmos® technology. The soundbar uses additional up-firing speakers to deliver high-quality sound from all directions, achieving a superb, immersive, and fully-encompassing surround-sound experience.

UNIT PLACEMENT

RECOMMENDATIONS

• Place the soundbar below and in front of the TV (preferred) or above your TV with the front of the soundbar facing into the room.
• For best sound quality, make sure the speakers on top of the soundbar (up-firing speakers) aren't blocked.
• When the soundbar is mounted to the wall, make sure the top of the soundbar is at least 4 in (10 cm) away from the TV.
• If placing the soundbar on a shelf or TV stand, position the front of the soundbar as close as possible to the front edge of the shelf or stand for best sound quality.
  
• Place the soundbar outside of and away from metal cabinets, other audio/video components, and direct heat sources.
• Place the soundbar on its rubber feet on a stable and level surface. For proper support, both feet must be resting on the surface. Vibration can cause the soundbar to move, particularly on smooth surfaces like marble, glass, or highly polished wood.
• Keep the back side of the soundbar at least 0.4 in (1 cm) from any other surface. Blocking the port(s) on this side affects sound quality.
• Make sure there is an AC (mains) outlet nearby.
• To avoid wireless interference, keep other wireless equipment at least 1 – 3 ft (0.3 – 0.9 m) away from the soundbar.
• To avoid wireless interference, some Wi-Fi access points may need to be placed up to 8 – 10 ft (2.4 – 3.0 m) away from the soundbar, optional bass module, and optional surround speakers.
• For best sound quality, don't place the soundbar in an enclosed cabinet or diagonally in a corner.
• Don't place any objects on top of the soundbar.

Do NOT place the soundbar on its front, back, or top when in use.

WALL MOUNT THE DEVICE

You can mount the soundbar on a wall. To purchase the Bose Soundbar Wall Bracket, contact your authorized Bose dealer.
Visit: worldwide.Bose.com/Support/SB900

NOTE: Make sure the top of the soundbar is at least 4 in (10 cm) away from the TV.

Do NOT use any other hardware to mount the soundbar.

Adjust audio for wall mounting
After you mount the soundbar, you must run ADAPTiQ.
NOTE: If you remove the soundbar from the wall, run ADAPTiQ again.

SET UP THE DEVICE

CONNECT THE UNIT TO POWER

1. Connect the power cord to the port on the back of the soundbar.
   
2. Plug the other end of the power cord into an AC (mains) power outlet.
   The soundbar powers on, and the light bar glows solid amber.

NETWORK STANDBY

The soundbar transitions to network standby when audio has stopped and you have not pressed any buttons or talked to your voice assistant for 20 minutes.

To wake the soundbar from network standby:

• On the remote, press the Power button , a source button, or the Bose Music button then a preset button.
• Play or resume audio using your mobile device or using the Bose Music app.
• Talk to Google Assistant or Amazon Alexa.

NOTES:

• To access your voice assistant in network standby, make sure the soundbar has been set up using the Bose Music app and the microphone is on.
• You can disable the standby timer using the Bose Music app. You can access this option from the Settings menu.

BOSE MUSIC APP SETUP

The Bose Music app lets you set up and control the soundbar from any mobile device, such as a smartphone or tablet.
Using the app, you can stream music, set and change presets, add music services, explore internet radio stations, configure Google Assistant or Amazon Alexa, choose your voice prompt language, manage soundbar settings, and get new features.

NOTE: If you have already created a Bose Music account for another Bose product, add the soundbar to your existing account.

DOWNLOAD THE BOSE MUSIC APP

1. On your mobile device, download the Bose Music app.
   

2. Follow the app instructions.

EXISTING BOSE MUSIC APP USERS

ADD THE DEVICE TO AN EXISTING ACCOUNT

To add your Bose Smart Soundbar 900, open the Bose Music app and add your soundbar.

CONNECT TO A DIFFERENT WI-FI NETWORK

Connect to a different network if your network name or password has changed, or if you want to change or add another network.

1. On the remote, press and hold the TV button and Skip backward button until the light bar glows amber.
2. On your mobile device, open your Wi-Fi settings.
3. Select Bose Smart Soundbar 900.
4. Open the Bose Music app and follow the app instructions.

NOTE: If the app doesn't prompt you for setup, go to the main screen and add the soundbar.

ADAPTIQ AUDIO CALIBRATION

After you set up the soundbar using the Bose Music app, the app prompts you to run ADAPTiQ audio calibration for best sound quality. ADAPTiQ audio calibration customizes the sound of the system to the acoustics of your listening area by taking audio measurements at multiple locations in the room. To run an audio calibration, you need 10 minutes when the room is quiet.

During ADAPTiQ audio calibration, a microphone on the top of the ADAPTiQ headset (provided with the soundbar) measures the sound characteristics of your room to determine optimal sound quality.

RUN ADAPTIQ AUDIO CALIBRATION
If you later connect an optional bass module or surround speakers, move the soundbar, or move any furniture, run ADAPTiQ audio calibration again to ensure optimal sound quality.
To run ADAPTiQ audio calibration, use the Bose Music app. You can access this option from the Settings menu.

DEVICE CONTROLS

The soundbar controls are located on the top of the soundbar and on the remote.

TIP: You can also control your soundbar using the Bose Music app.

REMOTE FUNCTIONS

Use the remote to control the soundbar, Bluetooth connections, and presets.

Power on/off

On the remote, press the Power button to power the soundbar on/off.
When powered on, the soundbar defaults to the last active source.

NOTES:

• When you plug the soundbar into an AC (mains) outlet, the soundbar automatically powers on.
• You can still access your voice assistant when the soundbar is powered off.

TIP: You can also use Voice4Video to power the soundbar on/off.

Auto-wake

Optical connection only
You can set the soundbar to power on whenever a sound signal is received.
To toggle between auto-wake and default power settings, press and hold for 10 seconds until you hear a tone and the light bar pulses white twice.

TIP: You can also control auto-wake using the Bose Music app. You can access this option from the Settings menu.

Sources

You can control your TV, Bluetooth connections, and Bose Music app audio using your remote.

To select a source, press the appropriate button (Bose Music app , TV , or Bluetooth ) on the remote.

TIPS:

• You can also use Voice4Video to select your Bluetooth source.
• You can also use the Bose Music app to select a source.

Presets

The soundbar includes 6 presets that you can set to play audio from your favorite music services. Once set, you can access your audio, at any time, with a simple touch of a button on the remote or using the Bose Music app.

For more information about presets, see "Preset Personalization".

Media playback and volume

FUNCTION	WHAT TO DO
Play/Pause	Press . NOTES: When audio is paused, two lights in the center of the light bar glow solid white until audio resumes. You can only play/pause audio when the Bose Music app or a Bluetooth connection is your source.
Skip forward	Press .
Skip backward	Press .
Volume up	Press . NOTE: To quickly increase the volume, press and hold .
Volume down	Press . NOTE: To quickly decrease the volume, press and hold .
Mute/Unmute	Press . When audio is muted, the left end of the light bar glows solid white until audio resumes. TIP: You can also press to unmute audio.

TIP: You can also use Voice4Video to control media playback and volume for certain sources.

VOICE ASSISTANT CONTROLS

You can use the Action button and Microphone off button to control Google Assistant or Amazon Alexa.

ADJUST THE AUDIO

To adjust the bass, treble, center channel, and height channel, use the Bose Music app.
You can access these options from the Settings menu.

VOICE ASSISTANT

VOICE ASSISTANT OPTIONS

You can set the soundbar to quickly and easily access Google Assistant or Amazon Alexa.

NOTE:

• You can't set the soundbar to access Google Assistant and Amazon Alexa at the same time.
• Google Assistant and Amazon Alexa aren't available in certain languages and countries.

PROGRAMMING OPTIONS	HOW TO USE
Google Assistant	Use your voice and/or the Action button .
Amazon Alexa	Use your voice and/or the Action button .

SET UP YOUR VOICE ASSISTANT

Before you begin, make sure your mobile device and the soundbar are connected to the same Wi-Fi network.
To set up your voice assistant, use the Bose Music app. You can access this option from the Settings menu.

NOTES:

• When setting up your voice assistant, make sure you use the same audio s ervice account that you used in the Bose Music app.
• If you have multiple Bose Music products in your household, for a seamless voice assistant experience, Bose recommends one person use their Bose Music account and voice assistant account to set up the voice assistant for all Bose Music products.

ACCESS GOOGLE ASSISTANT

With the soundbar, you can easily enjoy music at home just with your voice. You can play your favorite music, control volume, and find information about the song that you are listening to, hands-free. You can also plan your day, set alarms, and control smart devices around your home – just by using your voice. Just say "Hey Google" or tap the Action button to talk to Google.

For more information on what Google Assistant can do, visit: https://support.google.com/assistant

NOTES:

• Google Assistant isn't available in certain languages and countries.
• For more information about playing music with Google Assistant.

Use your voice

Start with "Hey Google," then say:

THINGS TO TRY	EXAMPLES OF WHAT TO SAY
Enjoy entertainment	Play some music
Plan your day	What's on my calendar today?
Manage tasks	Set an alarm for 7am tomorrow
Control your smart home	Turn on the lights
Get answers	What's the weather this weekend?

Use the unit controls

You can use the Action button and Microphone off button to control Google Assistant. They are located on the top of the soundbar.

THINGS TO TRY	WHAT TO DO
Talk to Google	Tap then say your request. For a list of things to try, visit: https://support.google.com/assistant
Stop alarms and timers	Tap .
Stop Google Assistant	Tap .
Turn the microphone on/off	Tap . When the microphone is off, the Microphone off light glows solid red, and you can't access Google Assistant.

PLAY MUSIC WITH GOOGLE ASSISTANT

Ask Google to play music from your default audio service or from a specific audio service.

Start with "Hey Google," then say:

THINGS TO TRY	EXAMPLES OF WHAT TO SAY
Play music	Play some music. NOTE: Google Assistant uses your default audio service. To change the default audio service, use the Google Assistant app.
Control your speaker	Turn up the volume.
Play from a specific audio service	Play NPR on TuneIn. NOTE: Google Assistant doesn't support all audio services.
Play on a specific speaker	Play some jazz on the living room speakers. NOTE: Make sure you say the speaker name you assigned in the Bose Music app. If multiple speakers have the same name, use the name assigned in the Google Assistant app or change the name in the Bose Music app.

Choose a default audio service
During initial setup for Google Assistant, the Google Assistant app prompts you to select a default audio service. When asking Google to play music on Bose p roducts, only Pandora and Spotify are supported default services. Although other audio services are listed as available during setup, they are not supported.
For the best experience, choose Pandora or Spotify as your default audio service. If you choose an unsupported audio service, you hear an error message when requesting to play music.

ACCESS AMAZON ALEXA

With Alexa on your soundbar, you can simplify your life and use your voice to control your music and much more. Using Alexa is as easy as asking a question. Just ask and Alexa can play your favorite song, skip to the next track, change the volume, read you the news and more. Alexa on your soundbar makes it easier then ever to control your smart home, just by using your voice.

For more information about what Alexa can do, visit: https://www.amazon.com/usealexa

NOTE: Alexa isn't available in all languages and countries.

Use your voice

Start with "Alexa," then say:

THINGS TO TRY	EXAMPLES OF WHAT TO SAY
Talk to Alexa	Help me get started.
Play audio	Play rock music. NOTE: Amazon Music is set as the default music service. To change the default music service, use the Alexa app.
Pause audio	Pause.
Control volume	Turn the volume up.
Skip to the next song	Skip.
Play from a specific audio service	Play NPR on Tunein. NOTE: Amazon Alexa doesn't support all audio services.
Play on a specific speaker	Play jazz in the "Kitchen." NOTE: Make sure you say the speaker name you assigned in the Bose Music app. If multiple speakers have the same name, use the name assigned in the Alexa app or change the name in the Bose Music app.
Set a timer	Set a timer for 15 minutes.
Discover more skills	Help me get started with skills.
Stop Alexa	Stop.

Use the unit controls

You can use the Action button and Microphone off button to control Amazon Alexa. They are located on the top of the soundbar.

THINGS TO TRY	WHAT TO DO
Talk to Alexa	Tap then say your request. For a list of things to try, visit: https://www.amazon.com/usealexa
Stop alarms and timers	Tap .
Stop Alexa	Tap .
Turn the microphone on/off	Tap . NOTE: When the microphone is off, the Microphone off light glows solid red, and you can't access Alexa.

CALLING AND MESSAGING WITH AMAZON ALEXA

Help your household and family stay better connected. Let Alexa turn your device into an intercom to open up instant two-way conversations between rooms or homes, or send one-way announcements from any room. Use Alexa to call or message almost anyone for free on your supported Alexa device or the Alexa app on your supported mobile phone or tablet.

NOTE: Both parties must have an Alexa-enabled device, the Alexa Calling and Messaging feature available and enabled, and given permission to the other party in the Alexa app.

Set up Alexa Calling and Messaging

To set up Alexa Calling and Messaging, use the Alexa app.

Use your voice

Start with "Alexa," then say:

THINGS TO TRY	EXAMPLES OF WHAT TO SAY
Drop in on a device in your home	Drop in on "Kitchen." NOTE: If the device is a Bose product, make sure you say the speaker name you assigned in the Bose Music app. If multiple speakers have the same name, use the name assigned in the Alexa app or change the name in the Bose Music app.
Drop in on a family member or friend outside your home	Drop in on "Mom's Kitchen." NOTE: Make sure you say the speaker name assigned in the owner's Bose Music app and/or Alexa app.
Make a call	Call Mom.
Answer a call	Answer.
Decline a call or message	Decline.
End a call	End call.
Play a message	Play message.
Call an emergency contact	Call my emergency contact.
Make an announcement	Announce that dinner is ready.

SET UP DO NOT DISTURB

You can temporarily disable all incoming notifications, announcements, and calls to the soundbar.

Use your voice
Start with "Alexa," then say:

THINGS TO TRY	EXAMPLES OF WHAT TO SAY
Enable Do Not Disturb	Turn on Do Not Disturb.
Disable Do Not Disturb	Turn off Do Not Disturb.

TIP: You can also set up Do Not Disturb using the Alexa app.

CONTROL AUDIO WITH VOICE4VIDEO

Bose Voice4Video technology expands your Amazon Alexa voice capabilities like no other soundbar can. In addition to controlling your smart soundbar, you can control your TV and cable or satellite box with just your voice. With one simple ask of Alexa, you can turn on your TV and smart soundbar, switch to your video source, tune to a station by network name or channel number, and start watching your favorite shows instantly. Say goodbye to missing remotes and remote tutorials, because Bose Voice4Video will make everyone feel like experts — even the babysitter or your tech-troubled in-laws.

Set up Voice4Video

To set up Voice4Video, use the Bose Music app.

NOTE: Before setting up Voice4Video, you must set up Alexa in the Bose Music app.

Use your voice

Start with "Alexa," then say:

THINGS TO TRY	EXAMPLES OF WHAT TO SAY
Power on TV	Turn on TV.
Power off TV	Turn off TV.
Play video	Play.
Pause video	Pause.
Resume video	Resume.
Skip video forward	Next.
Skip video backward	Previous.
Switch input to Bluetooth audio	Switch to Bluetooth.
Watch a specific network*	Watch NFL Network.
Watch a specific channel number*	Watch channel 802.
Skip to the next channel*	Next channel.
Skip backward to the previous channel*	Previous channel.

*Only available for cable or satellite boxes.

PRESET PERSONALIZATION

You can control presets using the Bose Music app or the remote.

NOTE: You can't set presets when your source is a Bluetooth connection.

SET A PRESET

1. Stream music using the Bose Music app.
2. On the remote, press the Bose Music button .
   
3. Press and hold a preset button until you hear a tone.
   

PLAY A PRESET

Once you personalize presets, press a preset button on the remote to play music.

BLUETOOTH CONNECTIONS

CONNECT A MOBILE DEVICE

1. On the remote, press the Bluetooth button .
   The light bar pulses blue.
   
2. On your mobile device, turn on the Bluetooth feature.
   NOTE: The Bluetooth menu is usually found in the Settings menu.
3. Select your soundbar from the device list.
   NOTE: Look for the name you entered for your soundbar in the Bose Music app. If you didn't name your soundbar, the default name appears.
   

Once connected, you hear a tone, and the light bar glows solid white then fades to black. The soundbar's name appears in the mobile device list.

DISCONNECT A MOBILE DEVICE

Use the Bose Music app to disconnect your mobile device.

TIP: You can also use Bluetooth settings on your mobile device. Disabling the Bluetooth feature disconnects all other devices.

RECONNECT A MOBILE DEVICE

On the remote, press the Bluetooth button .

The soundbar tries to connect with the most recently-connected devices.

NOTES:

• Make sure the Bluetooth feature is enabled on your mobile device.
• The device must be within 30 ft (9 m) and powered on.

CONNECT AN ADDITIONAL MOBILE DEVICE

You can store up to eight devices in the soundbar device list.

NOTE: You can play audio from only one device at a time.

1. On the remote, press and hold the Bluetooth button until the light bar pulses blue.
2. On your mobile device, select your soundbar from the device list.
   NOTE: Make sure the Bluetooth feature is enabled on your mobile device.

CLEAR THE SOUNDBAR DEVICE LIST

1. On the remote, press and hold for 10 seconds until the light bar pulses white twice then fades to black.
   The light bar pulses blue.
2. Delete the soundbar from the Bluetooth list on your device.
   All devices are cleared, and the soundbar is ready to connect.

STREAM AUDIO WITH AIRPLAY

The soundbar is capable of playing AirPlay 2 audio, which allows you to quickly stream audio from your Apple device to the soundbar or multiple speakers.

NOTES:

• To use AirPlay 2, you need an Apple device running iOS 11.4 or later.
• Your Apple device and soundbar must be connected to the same Wi-Fi network.
• For more information about AirPlay, visit: https://www.apple.com/airplay

STREAM AUDIO FROM THE CONTROL CENTER

1. On your Apple device, open the Control Center.
2. Tap and hold the audio card in the top-right corner of the screen, then tap the AirPlay icon .
3. Select your soundbar.

STREAM AUDIO FROM AN APP

1. Open a music app (like Apple Music), and select a track to play.
2. Tap .
3. Select your soundbar.

DEVICE STATUS

The LED light bar located on the front of the soundbar shows the soundbar status.

NOTE: The light bar displays one status at a time of the selected source.

WI-FI STATUS

Shows the Wi-Fi connection status of the soundbar.

LIGHT BAR ACTIVITY		SYSTEM STATE
Pulsing white		Connecting to Wi-Fi
Solid white then fades to black		Connected to Wi-Fi

BLUETOOTH STATUS

Shows the Bluetooth connection status of mobile devices.

LIGHT BAR ACTIVITY		SYSTEM STATE
Pulsing blue		Ready to connect to mobile device
Pulsing white		Connecting to mobile device
Solid white then fades to black		Connected to mobile device
White light pulses twice then fades to black		Clearing device list

VOICE ASSISTANT STATUS

Shows the status of your voice assistant.

LIGHT BAR ACTIVITY		SYSTEM STATE
Off		Voice assistant is idle
White light slides to the center then glows solid		Voice assistant is listening
White light slides to the sides		Voice assistant is thinking
Pulsing white (full)		Voice assistant is speaking
Pulsing yellow		Notification from voice assistant
Solid white then white light slides to the sides		Alert from voice assistant
Pulsing green		Receiving or making call NOTE: Amazon Alexa only.
Solid green		Connected to call NOTES: When the call is disconnected, the light bar fades to black. Amazon Alexa only.
Solid purple then fades to black		Do Not Disturb is enabled NOTES: When Do Not Disturb is enabled, the light bar pulses purple each time you try to interact with Alexa. Amazon Alexa only.

Microphone off light

LIGHT ACTIVITY	SYSTEM STATE
Solid red	The microphone is off

MEDIA PLAYBACK AND VOLUME STATUS

Shows the soundbar status when controlling media playback and volume.

LIGHT BAR ACTIVITY		SYSTEM STATE
Two center lights glow solid white		Pause
Right end of the light bar pulses white		Volume up
Left end of the light bar pulses white		Volume down
Left end of the light bar glows solid white		Mute

UPDATE AND ERROR STATUS

Shows the status of software updates and error alerts.

LIGHT BAR ACTIVITY		SYSTEM STATE
Solid amber		Wi-Fi setup in progress
White light slides from right to left		Downloading update
White light slides from left to right		Updating soundbar
Pulses amber 4 times		Source error - refer to the Bose Music app
Pulses red 4 times		Request is temporarily unavailable - try again later
Solid red		Error - contact Bose customer service

ADVANCED FEATURE

DISABLE/ENABLE WI-FI CAPABILITY
On the remote, press and hold the Bose Music button and Skip forward button until the light bar pulses white twice then fades to black.

CONNECT BOSE PRODUCTS

CONNECT ACCESSORIES (OPTIONAL)

You can connect any of these accessories to your soundbar. For more information, refer to your accessory owner's guide.

• Bose Bass Module 700: Bose.com/BM700
• Bose Bass Module 500: Bose.com/BM500
• Bose Surround Speakers 700: Bose.com/SS700
• Bose Surround Speakers: Bose.com/SS

CONNECT A BOSE SOUNDLINK BLUETOOTH SPEAKER OR BOSE HEADPHONES USING SIMPLESYNC TECHNOLOGY

With Bose SimpleSync technology, you can connect certain Bose SoundLink Bluetooth speakers or Bose headphones to the soundbar for a new way to hear your music and movies.

Benefits

• A personal TV listening experience: Listen to TV without disturbing others by connecting your Bose headphones to the soundbar. Use independent volume controls on each product to lower or mute the soundbar while keeping your headphones as loud as you like.
• Another room of audio: Listen to the same song in two different rooms at the same time by connecting your Bose SoundLink Bluetooth speaker to the soundbar.

NOTE: SimpleSync technology has a Bluetooth range of up to 30 ft (9 m). Walls and construction materials can affect reception.

Compatible products

You can connect most Bose SoundLink Bluetooth speakers to the soundbar, as well as Bose headphones.

Popular compatible products include:

• Bose SoundLink Revolve+ Bluetooth speaker
• Bose SoundLink Mini Bluetooth speaker
• Bose SoundLink Color Bluetooth speaker
• Bose Noise Cancelling Headphones 700
• Bose QuietComfort 35 wireless headphones

New products are added periodically. For a complete list and more information, visit: worldwide.Bose.com/Support/Groups

Connect using the Bose Music app

To connect your Bose SoundLink Bluetooth speaker or Bose headphones to the soundbar, use the Bose Music app. For more information, visit: worldwide.Bose.com/Support/Groups

NOTES:

• Make sure that the product you're connecting is powered on, within 30 ft (9 m) of the soundbar, and ready to connect to another device. For more information, refer to your product owner's guide.
• You can connect only one product at a time to the soundbar.

RECONNECT A BOSE SOUNDLINK BLUETOOTH SPEAKER OR BOSE HEADPHONES

Power on your Bose SoundLink Bluetooth speaker or Bose headphones.

Your speaker or headphones try to connect to the most recently-connected Bluetooth device, including the soundbar.

NOTES:

• The soundbar must be within range (30 ft or 9 m) and powered on.
• If your speaker doesn't connect, see "Soundbar doesn't reconnect to a previously-connected Bose SoundLink Bluetooth speaker".
• If your headphones don't connect, see "Soundbar doesn't reconnect to previously-connected Bose headphones".

CARE AND MAINTENANCE

UPDATE THE UNIT

The soundbar updates automatically when connected to the Bose Music app and your Wi-Fi network.

INSTALL THE REMOTE BATTERIES

1. Slide open the battery compartment cover on the back of the remote.
   
2. Insert the two provided AAA (IEC-LR3) 1.5V batteries. Match the and symbols on the batteries with the and markings inside the compartment.
   
3. Slide the battery compartment cover back into place.

CLEAN THE DEVICE

Wipe the outside surfaces of the soundbar with a soft, dry cloth.

CAUTIONS:

• Do NOT allow liquids to spill onto the soundbar or into any openings.
• Do NOT blow air into the up-firing speakers or soundbar.
• Do NOT use a vacuum to clean the up-firing speakers or soundbar.
• Do NOT use any sprays near the up-firing speakers or soundbar.
• Do NOT use any solvents, chemicals, or cleaning solutions containing alcohol, ammonia, or abrasives.
• Do NOT allow objects to drop into any openings.

REPLACEMENT PARTS AND ACCESSORIES

Replacement parts and accessories can be ordered through Bose customer service.
Visit: worldwide.Bose.com/Support/SB900

LIMITED WARRANTY

The soundbar is covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty.

To register your product, visit global.Bose.com/register for instructions.
Failure to register will not affect your limited warranty rights.

TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST
If you experience problems with the soundbar:

• Make sure the soundbar is connected to a live AC (mains) outlet.
• Secure all cables.
• Check the state of the soundbar.
• Download the Bose Music app and run available software updates.
• Place the soundbar according to the placement guidelines.
• Move the soundbar within the recommended range of your mobile device for proper operation.
• Make sure the soundbar is at least 1 – 3 ft (0.3 – 0.9 m) away from wireless equipment.
• Check that any Wi-Fi access points are placed up to 8 – 10 ft (2.4 – 3.0 m) away from the soundbar, optional bass module, and optional surround speakers.

OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service.
Visit: worldwide.Bose.com/contact

SYMPTOM	SOLUTION
No HDMI eARC port on your TV	Use your TV's HDMI ARC port. Use the optical cable to connect the soundbar to your TV.
No HDMI eARC, HDMI ARC, or optical port on your TV	Connect to your TV using an audio converter and separate audio cable, such as a coaxial, 3.5 mm or analog audio cable (not provided). The type of converter and cable you need depends on the audio output ports available on your TV.
Soundbar doesn't power on	Plug the power cord into a different AC (mains) outlet. Use the remote control to power on the soundbar. Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and plug them firmly into a live AC (mains) outlet.
Soundbar doesn't power off	The soundbar may be in network standby mode. On the remote, press the Power button to wake the soundbar. Press again to power off the soundbar.
Audio isn't playing in Dolby Atmos	Check the Bose Music app to make sure the audio is streaming in Dolby Atmos. If it's not streaming in Dolby Atmos, make sure the advanced audio settings of your TV is allowing Dolby Atmos to pass through to the soundbar. Refer to your TV owner's guide.
Remote is inconsistent or doesn't work	Match the and symbols on the batteries with the and markings inside the compartment. Replace the batteries. Make sure the remote is within operating range (20 ft or 6 m) of the soundbar. Make sure there are no obstructions between the remote and the soundbar.
Intermittent or no audio from soundbar	If the left end of the light bar is glowing solid white, the soundbar is muted. Press the Mute button A to unmute the soundbar. Make sure your mobile device isn't muted. Increase the volume on the soundbar or your mobile device. Switch to a different source. Play audio from a different application or music service. If the audio is from a Wi-Fi source, reset the router. Restart your mobile device. Make sure you're using a compatible Bluetooth mobile device. Make sure that the soundbar's HDMI cable is inserted into a port on your TV labeled HDMI eARC (Enhanced Audio Return Channel), not a standard HDMI port. If your TV doesn't have an HDMI eARC port, connect to the HDMI ARC port. If your TV doesn't have an ARC port, connect to the soundbar using the optical cable. If the soundbar is connected to your TV's HDMI eARC (or ARC) port, make sure that Consumer Electronics Control (CEC) is enabled in your TV system menu. Your TV may refer to CEC by a different name. Refer to your TV owner's guide. Disconnect the HDMI cable from your TV's HDMI eARC (or ARC) port and reconnect it. Insert the optical cable into a port on your TV labeled Output or OUT, not Input or IN. Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and plug them firmly into a live AC (mains) outlet. Set CEC to Alternate On using the Bose Music app.
Soundbar doesn't connect to bass module or surround speakers	Refer to your bass module or surround speakers owner's guide for troubleshooting. Make sure your bass module or surround speakers are compatible with the soundbar. Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and firmly plug them into the AC (mains) outlet.
No audio from bass module or surround speakers	Make sure your bass module or surround speakers are compatible with the soundbar. Make sure the software is current in the Bose Music app. Adjust the bass level using the Bose Music app. Switch to a different source.
Sound is coming from TV s peaker	Make sure that the soundbar's HDMI cable is inserted into a port on your TV labeled HDMI eARC (Enhanced Audio Return Channel), not a standard HDMI port. If your TV doesn't have an HDMI eARC port, connect to the HDMI ARC port. If your TV doesn't have an ARC port, connect to the soundbar using the optical cable. Disconnect the HDMI cable from your TV's HDMI eARC (or ARC) port and reconnect it. Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and firmly plug them into the AC (mains) outlet. Turn off your TV speakers. Refer to your TV owner's guide. Decrease your TV volume to its lowest setting. If the soundbar is connected to your TV's HDMI eARC (or ARC) port, make sure that Consumer Electronics Control (CEC) is enabled in your TV system menu. Your TV may refer to CEC by a different name. Refer to your TV owner's guide. Set CEC to Alternate On using the Bose Music app.
Poor or distorted audio	Test different sources if available. Make sure that your TV can output surround sound audio. Refer to your TV owner's guide. If the audio is being played from another device, reduce the volume of that device. Adjust the bass level using the Bose Music app. Power off your TV speakers. Refer to your TV owner's guide. Check for sound. Run ADAPTiQ audio calibration.
Soundbar doesn't play audio from the correct source or selects the incorrect source after a delay	Set CEC to Alternate On using the Bose Music app. Disable CEC on your source. Refer to the source owner's guide.
Soundbar and source don't power on/off simultaneously	On the remote, press the source button for the source that is out of sync. Press the Power button to power on/off the source.
Soundbar doesn't connect to Wi-Fi network	In the Bose Music app, select the correct network name, and enter the network password (case-sensitive). Make sure the soundbar and your mobile device are connected to the same Wi-Fi network. Enable Wi-Fi on the mobile device you are using for setup. Close other open applications on your mobile device. Restart your mobile device and router. If your router supports both 2.4GHz and 5GHz bands, make sure both the device (mobile or computer) and soundbar are connecting to the same band. NOTE: Give each band a unique name to make sure you're connecting to the correct band. Reset the router. Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and firmly plug them into the AC (mains) outlet. Uninstall the Bose Music app on your mobile device, reinstall the app, and restart setup. Connect to the network using an Ethernet cable. If connecting to a different network and the app doesn't prompt you for setup, go to the main screen and add the soundbar.
Soundbar doesn't connect with Bluetooth device	On your mobile device, turn the Bluetooth feature off and then on. Delete the soundbar from the Bluetooth list. Connect again. Connect a different mobile device. Make sure you're using a compatible Bluetooth mobile device. Delete the soundbar from your mobile device Bluetooth list. Connect again. Clear the soundbar device list. Connect again.
Soundbar doesn't stream audio using AirPlay	Make sure your soundbar is powered on and in range. Make sure your Apple device and your soundbar are connected to the same Wi-Fi network. Update your Apple device. Make sure the soundbar is up-to-date. If you can't find the AirPlay icon in the music app you are streaming from, stream audio from the Control Center. For additional support, visit: https://www.apple.com/airplay
Bose Music app doesn't work on mobile device	Make sure your mobile device is compatible with the Bose Music app and meets minimum system requirements. For more information, refer to the app store on your mobile device. Uninstall the Bose Music app on your mobile device then reinstall the app.
Soundbar isn't visible to add to another Bose account	Make sure sharing is enabled on your soundbar using the Bose Music app. Make sure the soundbar and your mobile device are connected to the same Wi-Fi network.
Google Assistant doesn't respond	Make sure the Microphone off light isn't glowing red. Turn on the microphone. Make sure Google Assistant has been set up using the Bose Music app. NOTE: The soundbar must be set up and connected to your Wi-Fi network using the Bose Music app. Connect your mobile device to Wi-Fi. Connect your mobile device to Wi-Fi. Make sure you're in a country where Google Assistant is available. Make sure you are using the most up-to-date version of the Google Assistant app. Make sure the wake word is enabled. Make sure your mobile device is compatible. Remove Google Assistant from the soundbar using the Bose Music app. Add Google Assistant again. Choose Pandora or Spotify as your default audio service. Make sure you use the same audio service account on the Bose Music app and Google Assistant app. Google Assistant may not support your request. New features are added periodically. For additional support, visit: https://support.google.com/assistant
Change Google Assistant personal result settings	To turn off personal results or change the account for personal results, use the Settings menu in the Google Assistant app.
Alexa doesn't respond	Make sure the Microphone off light isn't glowing red. Turn on the microphone. Make sure Alexa has been set up using the Bose Music app NOTE: The soundbar must be set up and connected to your Wi-Fi network using the Bose Music app. Connect your mobile device to Wi-Fi. Make sure you're in a country where Amazon Alexa is available. Make sure you are using the most up-to-date version of the Alexa app. Make sure your mobile device is compatible. Make sure the wake word is enabled. Remove Alexa from the soundbar using the Bose Music app. Add Alexa again. Make sure you say the name you assigned in the Bose Music app. If multiple soundbars have the same name, use the name assigned in the Alexa app or change the name in the Bose Music app. If using Voice4Video: Make sure there are no obstructions between the soundbar, your TV, and/or cable or satellite box. Make sure the soundbar is connected using the HDMI cable. Make sure you have set up this feature using the Bose Music app and connected your TV and/or cable or satellite box. Make sure you have entered your postal code and service provider for your cable/satellite box. Alexa may not support your request. New features are added periodically. For additional support, visit: https://www.amazon.com/usealexa
Preset doesn't respond	Make sure the preset has been set.
Soundbar doesn't connect to a Bose SoundLink Bluetooth speaker or Bose headphones	Make sure that your speaker or headphones are powered on, within 30 ft (9 m) of the soundbar, and ready to connect to another device. For more information, refer to your product owner's guide.
Soundbar doesn't reconnect to a previously- connected Bose SoundLink Bluetooth speaker	On your speaker, use the product controls to cycle through the product device list until you hear the name for your soundbar. For product-specific instructions, refer to your speaker owner's guide.
Soundbar doesn't reconnect to previously- connected Bose headphones	Connect using the Bose Music app. You can access this option from the Settings menu.
Delayed audio from a connected Bose SoundLink Bluetooth speaker or Bose headphones	Not all Bose SoundLink Bluetooth speakers can play audio in perfect sync when connected to the soundbar. To check if your product is compatible, visit: worldwide.Bose.com/Support/Groups Install any available software updates for your speaker or headphones. To check for updates, open the appropriate Bose app for your product on your mobile device or visit btu.Bose.com on your computer.

RESET THE DEVICE

Factory reset clears all source, volume, network, and ADAPTiQ audio calibration settings from the soundbar and returns it to original factory settings.

1. On the remote, press and hold the Power button and Skip forward button for 5 seconds until light bar pulses white twice then fades to black.
   The soundbar reboots. When the reset is complete, the light bar glows solid amber.
   
2. To restore the soundbar's network and audio settings:
   1. Launch the Bose Music app on your mobile device and add the soundbar to your network (see "Add the soundbar to an existing account").
   2. Run ADAPTiQ audio calibration using the Bose Music app.

SETUP REFERENCE

CONNECTION OPTIONS

Connect the soundbar to your TV using one of the following connection options:

• Option 1 (preferred): HDMI eARC (Enhanced Audio Return Channel) or ARC
• Option 2: Optical

NOTE: Using your TV's HDMI eARC port allows you to use your TV remote to control the power, volume, and mute functions of the soundbar.

1. On the back of your TV, locate the HDMI IN and Audio OUT (optical) ports.
   NOTE: Your TV port panel may not appear as shown. Look for the shape of the port.
   
   Option 1 (Preferred)
   HDMI eARC (or ARC): Use the HDMI cable for this connection.
   Option 2
   Optical: If your TV doesn't have an HDMI eARC (or ARC) port, use the optical cable for this connection.
2. Choose an audio cable.

CONNECT THE DEVICE TO YOUR TV

After choosing an audio cable, connect the soundbar to your TV.

Option 1 (preferred): HDMI eARC or ARC

1. Insert one end of the HDMI cable into your TV's HDMI eARC or ARC port.
2. Insert the other end of the cable into the HDMI (eARC) port on the soundbar.
   

Option 2: Optical
If your TV doesn't have an HDMI eARC (or ARC) port, use the optical cable to connect the soundbar to your TV.

1. Remove the protective cap from both ends of the optical cable.
   
   
   Inserting the plug with the cap attached can damage the plug and/or the port.
2. Insert one end of the optical cable into your TV's Optical OUT port.

Inserting the plug with the wrong orientation can damage the plug and/or the port.

3. Hold the plug at the other end of the optical cable.
4. Align the plug with the soundbar's OPTICAL IN port, and insert the plug carefully.
   
   NOTE: The port has a hinged door that swings inward when inserting the plug.
5. Firmly push the plug into the port until you hear or feel a click.
   

CHECK FOR SOUND

1. Power on your TV.
2. Turn off your TV speakers.
   NOTE: Refer to your TV owner's guide for more information.
3. If you are using a cable/satellite box or other secondary source:
   1. Power on this source.
   2. Select the appropriate TV input.
4. Power on the soundbar.
   You hear sound coming from the soundbar.
5. On the remote, press the Mute button .
   You don't hear sound coming from the TV speakers or soundbar.

NOTE: If you hear sound coming from your TV after your soundbar is muted, see "Sound is coming from TV speaker".

Documents / Resources

References

• Google Assistant Help
• https://www.amazon.com/usealexa
• AirPlay - Apple
• Customer Support
• App Store - Apple
• Google Play
• Products that support SimpleSync
• Warranties | Bose
• Product registration
• Customer Support
• Bose Software Updater for: QuietComfort, QuietControl, SoundSport, SoundWear, SoundLink and BOSEbuild products

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Bose Smart Soundbar 900 - Bluetooth Wireless Sound Bar for TV Manual