Stamps.com 2510 - 25 Lb. Digital USB Postal Scale Installation Guide

Unpack Your Scale

The 25 lb. scale is an advanced scale that you can also use to quickly print postage for your common postage needs.

Missing anything? Need additional support?

• Log on to your Stamps.com software to explore our online help (choose Help > Contents & Index)
• Go to www.stamps.com/support
• Email support@stamps.com
• Call 1-888-434-0055, Monday through Friday, 6 a.m. – 6 p.m. Pacific Time

Connect and Turn On the Scale

1. To get started, you will need to connect your scale to your computer as shown at left.
   
2. Open the front panel by pushing it in.
   

3. Turn the scale on.
   

Weigh Your Mailpiece – Software

Your 25 lb. scale can be used with both Stamps.com software and the Stamps.com website.

1. Launch the software from the desktop or the Start Menu.
   
   Stamps.com
   
2. Log in using your username and password.
   
3. Click the "weigh" button in the software to transfer the weight from the scale once, or select the "auto" checkbox to transfer weight from the scale to the software whenever the weight changes.
   

Weigh Your Mailpiece – Online

To connect your Stamps.com scale, you must follow the steps below in order. DO NOT CONNECT THE SCALE UNTIL INSTRUCTED.

1. Go to www.stamps.com and sign in using your username and password.
2. You will need to install a small plug-in for the scale to communicate directly with our website. To do so, click on the "Read Digital Scale" button in the Print Postage tab, then follow the online instructions.
3. Connect the scale to your computer using the USB cable provided with your scale. Finally, move the scale switch to the on position. The website should now be able to read the weight from your scale.
4. Click the "Read Digital Scale" button to transfer the weight from the scale once, or select the "auto" checkbox to transfer weight from the scale to the software whenever the weight changes.
   

What if I see the error message "The scale is not responding"?
Your scale may not be properly connected. Turn the scale off. Ensure that the USB cable is properly plugged into both the scale and your computer. Turn the scale on again.

What if the object I am weighing is too heavy?
If you place an object on the scale that weighs more than 25 pounds, the software will display a yellow exclamation mark with a warning: "The item you are weighing has exceeded the maximum allowable weight for this scale." After removing the item, your scale may need to be reset. Turn the scale off and on using the on/off switch on the back of the scale. Extremely heavy objects may damage the scale.

Need Additional support?
Call 1-888-434-0055, M-F, 6AM – 6PM PT or visit www.stamps.com/support

Documents / Resources

References

• Support Home Page
• Buy Postage Online, Print USPS Stamps and Shipping Labels - Stamps.com
• Buy Postage Online, Print USPS Stamps and Shipping Labels - Stamps.com

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Stamps.com 2510 - 25 Lb. Digital USB Postal Scale Installation Guide