Obtaining Emergency Warranty Repair; Service & Warranty - Ember Overland Series Owner's Manual

immediately of any dissatisfaction. If you cannot return your RV immediately for repair,
make an appointment as soon as possible. In the event the issue should re-occur
after you have left the dealership, contact the repair center and Ember RV Ownership
Experience department as soon as possible so the situation can be resolved expediently.

OBTAINING EMERGENCY WARRANTY REPAIR

A roadside emergency can happen at any time whether your RV is new or old. If you are
traveling, using the following guidelines can help get you back on the road faster.
1. Use the "Dealer Locator" on our website to locate the nearest authorized
repair center.
2. If you cannot locate an authorized dealer near you, ask the campground staff for
referrals, or check the local telephone Yellow Pages. You can also contact the
Ember Ownership Experience department or your selling dealer for assistance in
locating a repair facility.
SERVICE & WARRANTY
1. Contact the RV repair facility to discuss your situation and make an appointment.
Ask how their billing will be handled. They may choose to bill Ember directly;
otherwise, you are expected to pay them.
2. Have the RV repair facility inspect your RV. Either they or you MUST call the Ember
Ownership Experience department to discuss applicable warranty coverage prior to
any repair work being performed.
3. The Ember Ownership Experience department will issue an authorization number
upon warranty repair approval and advise if any original parts must be returned.
4. After the authorization number has been issued, the repair center may begin actual
repair on your RV.
5. Inspect the completed repair work thoroughly. If you are not satisfied, communicate
that to the RV repair facility management. Make sure you are satisfied with the repair
before you pay or leave the premises.
6. For reimbursement, either you or the RV repair facility must send a copy of your
itemized repair bill and all requested return parts by UPS (UPS Ground, freight pre-
paid) to Ember within 60-days of the completed repair date. To expedite processing
your warranty claim, include your name, address, phone number, RV 17-digit VIN,
and authorization number. If returning parts, include a copy of your freight bill.
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