Grandstream Networks GXP2124 Manual
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Grandstream Networks GXP2124 Manual

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Grandstream Networks, Inc.
GXP2124 SIP Enterprise Phones

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Summary of Contents for Grandstream Networks GXP2124

  • Page 1 Grandstream Networks, Inc. GXP2124 SIP Enterprise Phones...

  • Page 2: Table Of Contents

    Table 2: GXP2124 Connectors ....................... 5 Table 3: GXP2124 Product Models ....................7 Table 4: GXP2124 Comparison Guide .................... 7 Table 5: GXP2124 Key Features in a Glance................. 7 Table 6: GXP2124 Hardware Specifications................... 8 Table 7: GXP2124 Technical Specifications................... 8 Table 8: LCD Buttons........................

  • Page 3: Gxp2124 User Manual

    Table 11: GXP2124 Call Features ....................18 Table 12: Key Pad Configuration Menu ..................19 Table 13: Device Configuration - Status ..................24 Table 14: Device Configuration – Basic Settings................24 Table 15: Advanced Settings ......................25 Table 16: SIP Account Settings ....................30...
  • Page 4 Welcome Your Grandstream GXP2124 IP phone features a new sophisticated design and is very easy to use. The GXP22124 combines advanced feature functionality with the latest technology to offer excellent audio quality, ease of use, expandability, and broad interoperability with 3 party SIP platforms.

  • Page 5: Equipment Packaging

    The GXP2124 phone complies with FCC/CE and various safety standards. The GXP2124 power adaptor is compliant with the UL standard. Only use the universal power adaptor provided with the GXP2124 package. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adaptors.

  • Page 6: Warranty

    ARRANTY If you purchased your GXP2124 from a reseller, please contact the company where you purchased your phone for replacement, repair or refund. If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before you return the product.

  • Page 7: Table 3: Gxp2124 Product Models

    LCD Display Number of Lines Programmable Hard Keys Soft Keys Extension Module Table 5: GXP2124 Key Features in a Glance Features Benefits SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, Open Standards Compatible DNS (A record and SRV), DHCP (both client and server), PPPoE, TFTP, NTP, Telnet, and TLS.

  • Page 8: Table 6: Gxp2124 Hardware Specifications

    Table 6: GXP2124 Hardware Specifications Two (2) 10/100 Mbps Full/Half Duplex Ethernet Switch with LAN and PC port LAN Interface (Ethernet ports) with auto detection Graphic LCD Display GXP-2124 240x120 pixel Expansion Module Support GXP-2124 Headset Jack GXP-2124 EHS and...
  • Page 9 (on some models) Via keypad/LCD, Web browser, or secure (AES encrypted) central configuration file, Network and manual or dynamic host configuration protocol (DHCP) network setup Provisioning Grandstream Networks, Inc. Page 9 of 38 GXP2124 User Manual_1.0.0.01...
  • Page 10 Message waiting indication, support DNS SRV Look up and SIP Server Fail Over, Advanced Support customizable idle screen via downloading XML by HTTP/TFTP Server Features DIGEST authentication and encryption using MD5 and MD5-sess, SRTP, SIP over Security Grandstream Networks, Inc. Page 10 of 38 GXP2124 User Manual_1.0.0.01...

  • Page 11: Getting Familiar With The Lcd

    Using the GXP2124 SIP Enterprise Phone ETTING AMILIAR WITH THE GXP-2124 has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active screen). Table 8: LCD Buttons Key Button Key Button Definitions Selects the phone line printed on its right-hand side.
  • Page 12 Each icon appears next to the volume icon To adjust volume, use the up/down button Real–time Clock: Synchronized to Internet time server Time zone configurable via web browser AM/PM indicator Grandstream Networks, Inc. Page 12 of 38 GXP2124 User Manual_1.0.0.01...

  • Page 13: Table 10: Gxp2124 Keypad Buttons

    10: GXP2124 K ABLE EYPAD UTTONS Key Button Key Button Definitions Line keys with LED, can be configured to different SIP profiles LINE BUTTONS TRANSFER key: Transfer an ACTIVE call to another number TRANSFER Press CONF button to connect Calling/Called party into conference CONF Mute an active call;...

  • Page 14: Making Phone Calls

    Incoming calls to a specific account will attempt to use its corresponding LINE if it is not in use. When the “virtually” mapped line is in use, the GXP2124 will flash the next available LINE (from left to right or from top to bottom for Multi Purpose Keys) in red.
  • Page 15 Speed Dial The Multi Purpose Key buttons, located on the right-hand-side of the phone, can be configured for speed dial. Press the speed dial button to automatically call the assigned extension. Grandstream Networks, Inc. Page 15 of 38 GXP2124 User Manual_1.0.0.01...
  • Page 16 Press OK to dial out. Quick IP Call Mode The GXP2124 also supports Quick IP call mode. This enables the phone to make direct IP-calls, using only the last few digits (last octet) of the target phone’s IP-number. This is possible only if both phones are in under the same LAN/VPN. This simulates a PBX function using the CMSA/CD without a SIP server.

  • Page 17: Answering Phone Calls

    2. The “Line Status Indicator” will show “LINEx: SPEAKING” or “LINEx: MUTE” to indicate whether the microphone is muted. Call Transfer GXP2124 supports both Blind and Attended (or supervised) transfer: 1. Blind Transfer: Press “TRANSFER” button, then dial the number and press the “SEND” button to complete transfer of active call.

  • Page 18: Call Features

    Call Pick Up is supported when user presses a flashing BLF key. EATURES The GXP2124 supports traditional and advanced telephony features including caller ID, caller ID w/name, call forward/transfer/park/hold as well as intercom/paging and BLF.

  • Page 19: Customized Lcd Screen & Xml

    XML phonebook, creating a custom idle screen and/or reprogramming the soft-keys on GXP2124, please visit our website at: http://www.grandstream.com/support/gxp_series/general/gxp_support.html Configuration Guide The GXP2124 can be configured in two ways. Firstly, using the Key Pad Configuration Menu on the phone; secondly, through embedded web-configuration menu. ONFIGURATION EYPAD To enter the MENU, press the round button.
  • Page 20 Grandstream logo. • Display Language You can choose English, Chinese or Secondary Language Press Menu button to choose the menu item. Press ‘←’ to return to the main menu. Grandstream Networks, Inc. Page 20 of 38 GXP2124 User Manual_1.0.0.01...
  • Page 21 Press ‘←’ to return to the main menu. Press Menu button to reboot the device Reboot Display “Exit” Press Menu button to exit the menu Exit from this menu. Exit Grandstream Networks, Inc. Page 21 of 38 GXP2124 User Manual_1.0.0.01...

  • Page 22: Figure 3: Keypad Gui Flow

    Diagnostic Mode Language File Postfix Enable WDT Firmware Back Back Server Config Server Upgrade Via Diagnostic Mode Layer 2 QoS Keypad/LED Diagnostic 802.1Q/VLAN Tag Priority value Reset Vlan Config Back Grandstream Networks, Inc. Page 22 of 38 GXP2124 User Manual_1.0.0.01...

  • Page 23: Configuration Via Web Browser

    VIA W ONFIGURATION ROWSER The GXP2124 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft’s IE or Mozilla Firefox. Access the Web Configuration Menu To access the phone’s Web Configuration Menu...
  • Page 24 1. DHCP mode: all the field values for the Static IP mode are not used (even though they are still saved in the Flash memory.) The GXP2124 acquires its IP address from the first DHCP server it discovers on its LAN. The DHCP option is reserved for NAT router mode.
  • Page 25 Advanced User configuration includes not only the end user configuration, but also advanced configuration such as SIP configuration, Codec selection, NAT Traversal Setting and other miscellaneous configuration. Table 15: Advanced Settings Grandstream Networks, Inc. Page 25 of 38 GXP2124 User Manual_1.0.0.01...
  • Page 26 Please be careful when editing these parameters. Adjusting these parameters will also change the dynamic jitter buffer. The GXP2124 has a patent dynamic jitter buffer handling algorithm. The jitter buffer range is 20 ~ 200 ms. Grandstream recommends using the default settings provided. Grandstream does not recommend adjusting these parameters if you are an average user.
  • Page 27 Here “:6688” is the specific TCP port that the HTTP server is using; omit if using default port 80. Note: If Auto Upgrade is set to No, GXP2124 will only perform HTTP download once at boot up. IP address or domain name of firmware server.
  • Page 28 The Syslog uses USER facility. In addition to standard Syslog payload, it contains the following components: GS_LOG: [device MAC address][error code] error message For example: May 19 02:40:38 192.168.1.14 GS_LOG: [00:0b:82:00:a1:be][000]. Ethernet link is up. Grandstream Networks, Inc. Page 28 of 38 GXP2124 User Manual_1.0.0.01...
  • Page 29 Caller ID must be configured. Select a Distinctive Ring Tone 1 through 3 for a particular Distinctive Ring Caller ID. The GXP2124 will ONLY use selected ring tones for particular Caller IDs. For Tone all other calls, the GXP2124 will use System Ring Tone. When selected and no Caller ID is configured, the selected ring tone will be used for all incoming calls.
  • Page 30 6. Access the advanced settings of the Web GUI, set “Display Language” to “Secondary Language” 7. Update and reboot the phone GXP2124 has up to 4 line appearances, each with an independent SIP account. Each SIP account requires its own configuration page. Their configurations are identical. Table 16: SIP Account Settings This field indicates whether the account is active.
  • Page 31 IP address and port in all of its SIP and SDP messages. If the NAT Traversal field is set to “Yes” with no specified STUN server, the GXP2124 will periodically (every 20 seconds or so) send a blank UDP packet (with no payload data) to the SIP server to keep the “hole”...
  • Page 32 Select “Yes” to use INVITE method to refresh the session timer. PRACK (Provisional Acknowledgment) method enables reliability to SIP Enable 100rel provisional responses (1xx series). This is required to support PSTN inter- networking.. Grandstream Networks, Inc. Page 32 of 38 GXP2124 User Manual_1.0.0.01...
  • Page 33 Default is NO. If set to YES, anonymous call will be rejected Anonymous Call Rejection Default is No. If set to “Yes”, GXP2124 will automatically switch on speaker to Auto Answer answer the incoming call. Set to Intercom/Paging mode, it will answer the call based on the SIP info header from the server.

  • Page 34: Saving The Configuration Changes

    Press the “Reboot” button at the bottom of the configuration menu to reboot the phone remotely. The web browser will then display a message window to confirm that reboot is underway. Wait 50 seconds to log in again. Grandstream Networks, Inc. Page 34 of 38 GXP2124 User Manual_1.0.0.01...

  • Page 35: Firmware Upgrade Through Tftp/Http

    Main Menu to reboot the phone. Web Configuration Interface To configure the Upgrade Server via the Web configuration interface, open the web browser. Enter the GXP2124 IP address. Enter the admin password to access the web configuration interface. In the ADVANCED SETTINGS page, enter the Upgrade Server’s IP address or FQDN in the “Firmware Server...

  • Page 36: Configuration File Download

    OWNLOAD The GXP2124 can be configured via Web Interface as well as via Configuration File through TFTP or HTTP. “Config Server Path” is the TFTP or HTTP server path for the configuration file. It needs to be set to a valid URL, either in FQDN or IP address format.
  • Page 37 Step 3: Press the “OK” button to move the cursor to “OK”. Press “OK” button again to confirm. If the MAC address is correct, the phone will reboot. Otherwise, it will exit to previous keypad menu interface. Grandstream Networks, Inc. Page 37 of 38 GXP2124 User Manual_1.0.0.01...
  • Page 38 —Increase the separation between the equipment and receiver. —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help. Grandstream Networks, Inc. Page 38 of 38 GXP2124 User Manual_1.0.0.01...

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