Port Setting Options; Custom Service Setting Example - Panasonic KX-TVS80 Installation Manual

CUSTOMIZING THE SYSTEM

5.2 PORT SETTING OPTIONS

Design each system according to the needs of your customer. You should be familiar with all
options for port assignment so that customers get exactly what they need and expect. Each port
can be assigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service.
Custom Service is the most flexible of all the services because it allows access to the other
services by pressing one key. We recommend programming all ports as Custom Service for
caller convenience.

5.2.1 Custom Service Setting Example

Custom Service incorporates all features of the Automated Attendant and Voice Mail. Custom
Service offers callers a menu of single digits that they may use to reach the desired location
quickly and easily.
Sample Company Greeting 1
"Thank you for calling ABC company". (Company greeting should be short!)
Note
Company Greeting is only available with the KX-TVS80.
Sample Custom Service Message
"If you know the extension number of the person you are calling, you can dial it at any time.
For a list of extensions, Press [1]; to reach the sales section, Press [2]; to reach the service
section, Press [3]; if you would like to place an order, Press [4]; all other callers, please wait
and an operator will be right with you".
Sample Custom Service Tree
Create a tree to design a route that leads callers to the desired extension, mailbox, or next menu.
This tree should include all available caller options and cannot be deeper than 8 layers.
Moreover, callers cannot jump between Custom Service menus more than 8 times. Discuss
available options with the customer before programming the system.
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