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PROBLEM SOLVING
Problem
The remote control is not working.
You see the on-screen message.
Viewing card error.
You have forgotten your secret PIN
code.
CA Module is not working.
Please note: The first thing to do before sending the Mediamaster to service is to:
1: Perform "Diagnostic" procedure in System Information menu.
2: Try downloading new software into the Mediamaster.
With this procedure, the new software may solve the problem in the quickest and
most efficient way. See the relevant section "Receiver Upgrade" earlier on in this
manual.
What to do if you can't solve the problem
If you have tried all of the actions suggested above, without solving the problem,
please contact your dealer or Service Provider.
FRONT PANEL DISPLAY
When power-up, boot version,
9800
product family and system soft-
ware version is shown.
When starting from standby, prod-
EU1 :2
uct variant and system software ver-
sion is shown.
Remaining time in percent during
5 0
the download procedure.
The Mediamaster is in standby
08 :30
mode, and current time is shown.
Channel number in TV
1 30
mode.
Channel number in radio
A1 30
mode.
RF channel in tuning mode.
CH 43
Possible causes
Battery exhausted.
Remote control is incorrectly
aimed.
The Mediamaster is in standby
mode.
The Mediamaster can't recognise
your Smartcard.
CA module is not installed.
CA module is not correctly
inserted.
E1 23
What to do
Change the batteries (both).
Aim the remote control at box.
Check that nothing blocks the front
panel.
Check if (.) is flashing on the front
panel display when you press a button.
If not replace the batteries (both).
Check that you are using the proper
Smartcard. Check that the Smartcard
has been correctly inserted. If the
problem persists, you may have a
problem with the card.
Contact your dealer or Service
Provider.
Contact your Service Provider.
They will help you set it up again.
Check that the CA module has been
correctly inserted.
Contact your dealer or Service
Provider.
In TV mode.
Eu
In video mode
uCr
When downloading new soft-
od1
ware via the air
When downloading new soft-
Sd1
ware via the Serial RS232
.
socket
Error messages. For service per-
sonnel
Lights when no signal is being re-
:
ceived.
Flashes when pressing a button
:
on the remote control.
.
.
GB 37
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