Troubleshooting - Sony Xperia Z Startup Manual

Troubleshooting

My device is not responding
If your device hangs, or if you cannot restart it normally,
you can force the device to restart.
To force the device to restart
1 Press and hold down both the volume up key and the
power key
2 After your device vibrates once, release the keys. The
device restarts automatically.
The device does not recognise
my wired headset
• Make sure the wired headset that you are using
complies to the CTIA standard. Your device supports the
CTIA standard, and may not be fully compatible with
other standards such as OMTP.
•
If you have a wireless headset that is compatible with
your device, try using that instead.
for five seconds.