Dell D17S Service Manual
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Dell D17S Service Manual

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OptiPlex XE4 Small Form Factor
Service Manual
Regulatory Model: D17S
Regulatory Type: D17S001
March 2022
Rev. X-Rev

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Summary of Contents for Dell D17S

  • Page 1 OptiPlex XE4 Small Form Factor Service Manual Regulatory Model: D17S Regulatory Type: D17S001 March 2022 Rev. X-Rev...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer..................6 Safety instructions................................6 Before working inside your computer........................6 Safety precautions.................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ..............................8 Transporting sensitive components.......................... 9 After working inside your computer..........................9 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw list.....................................
  • Page 4 Installing the Bay support bracket...........................42 Expansion card................................... 43 Removing the graphics card............................. 43 Installing the graphics card............................44 Removing the Dell Ultra Speed Drive........................45 Installing the Dell Ultra Speed Drive........................47 Optical drive..................................50 Removing the optical drive............................50 Installing the optical drive............................52 Speakers....................................
  • Page 5 Updating the BIOS in Windows............................98 Updating the BIOS using the USB drive in Windows....................98 Backup media and recovery options..........................98 WiFi power cycle................................98 Drain residual flea power (perform hard reset)......................99 Chapter 6: Getting help and contacting Dell................100 Contents...

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 10: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ●...

  • Page 11: Major Components Of Optiplex Xe4 Small Form Factor

    Table 1. Screw list (continued) Component Screw type Quantity Screw image System board #6-32 Major components of OptiPlex XE4 Small Form Factor The following image shows the major components of OptiPlex XE4 Small Form Factor. Removing and installing components...
  • Page 12 Removing and installing components...

  • Page 13: Side Cover

    19. Heat-sink and fan shroud NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 14: Installing The Side Cover

    Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the side cover and provides a visual representation of the installation procedure. Steps 1.

  • Page 15: Installing The Front Bezel

    2. Remove the side cover. About this task The following images indicate the location of the front bezel and provide a visual representation of the removal procedure. Steps 1. Pry the retention tabs to release the front bezel from the computer. 2.

  • Page 16: Hard Drive

    Steps 1. Position the front bezel to align the tabs on the bezel with the slots on the chassis. 2. Press the bezel until the tabs clicks into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer.
  • Page 17 Removing and installing components...

  • Page 18: Installing The 2.5-Inch Hard Drive

    Steps 1. Disconnect the hard-drive data and power cables from the connectors on the hard drive and push the left tab towards the hard drive to free the caddy from the chassis 2. Release the hard drive caddy from the tabs on the chassis and slide the hard drive caddy out. 3.
  • Page 19 Removing and installing components...

  • Page 20: Removing The 3.5-Inch Hard Drive

    Steps 1. Align the pins on the caddy with the slot on the hard-disk drive and insert the hard-disk drive into the caddy. 2. Pull the other end of the hard-disk drive caddy and insert the hard-disk drive into the slot. 3.
  • Page 21 Steps 1. Pull the two tabs from the hard-drive caddy away from the hard-drive. 2. Slide the hard-drive towards the right to free it from the mounting points on the caddy and lift it away from the system. 3. Pull the two tabs from the hard-drive caddy away from the hard-drive. 4.

  • Page 22: Installing The 3.5-Inch Hard Drive

    Installing the 3.5-inch hard drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the 3.5-inch hard drive and provides a visual representation of the installation procedure.

  • Page 23: Hard-Drive And Optical-Drive Bracket

    Steps 1. Align the hard-drive with the mounting points on the caddy and place the hard-drive onto it. 2. Pull the tabs on the right side of the caddy until the hard-drive clicks into place. 3. Place the tabs on the right side of the hard-drive caddy onto the holders on the chassis and push the left side of the caddy down until it clicks into place.

  • Page 24: Installing The Hard-Drive And Optical-Drive Bracket

    About this task The following images indicate the location of the hard-drive and optical-drive bracket and provide a visual representation of the removal procedure. Steps 1. Remove the hard-drive power and data cables that are routed via the locking mechanism. 2.
  • Page 25 About this task The following image indicates the location of the hard-drive and optical-drive bracket and provides a visual representation of the installation procedure. Steps 1. Connect the power and SATA cables to the optical drive while holding the bracket upside down. 2.

  • Page 26: M.2 Solid-State Drive

    M.2 solid-state drive Removing the M.2 2230 solid-state drive (slot-1) Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the solid-state drive and provide a visual representation of the removal procedure. Steps 1.

  • Page 27: Removing The M.2 2230 Solid-State Drive (Slot-2)

    Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector. 2. Insert the solid-state drive at a 45-degree angle into the slot on the system board. 3. Replace the screw (M2x3) to secure the solid-state drive to the system board. Next steps 1.

  • Page 28: Installing The M.2 2230 Solid-State Drive (Slot-2)

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.2 2230 solid-state drive (slot-2) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure.

  • Page 29: Removing The M.2 2280 Solid-State Drive (Slot-1)

    Steps 1. Align the solid-state drive with the socket on the system board and slide it in. 2. Replace the screw (M2X3) that secures the solid-state drive to the system board. Next steps 1. Install the hard-drive and optical-drive cage. 2.

  • Page 30: Installing The M.2 2280 Solid-State Drive (Slot-1)

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.2 2280 solid-state drive (slot-1) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the solid-state drive and provides a visual representation of the installation procedure.

  • Page 31: Removing The M.2 2280 Solid-State Drive (Slot-3)

    Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector. 2. Insert the solid-state drive at a 45-degree angle into the slot on the system board. 3. Replace the screw (M2x3) to secure the solid-state drive to the system board. Next steps 1.

  • Page 32: Installing The M.2 2280 Solid-State Drive (Slot-3)

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.2 2280 solid-state drive (slot-3) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure.

  • Page 33: Wlan Card

    Steps 1. Align the solid-state drive with the socket on the system board and slide it in. 2. Replace the screw (M2X3) that secures the solid-state drive to the system board. Next steps 1. Install the hard-drive and optical-drive cage. 2.

  • Page 34: Installing The Wlan Card

    About this task The following images indicate the location of the wireless card and provide a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3) that secures the WLAN card to the system board. 2. Slide and lift the WLAN card bracket off the WLAN card. 3.
  • Page 35 Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 36: Wlan Antenna

    WLAN antenna Removing the WLAN antenna Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 2.5-inch hard-drive. 5. Remove the 3.5-inch hard-drive. 6. Remove the hard-drive and optical-drive cage.

  • Page 37: Coin-Cell Battery

    About this task The following image indicates the location of the WLAN antenna and provides a visual representation of the installation procedure. Steps 1. Route the antenna cables through the routing guides on the chassis. 2. Align and place the screw holes on the WLAN antenna with the screw holes on the chassis. 3.

  • Page 38: Installing The Coin-Cell Battery

    NOTE: Removing the coin-cell battery resets the BIOS setup program settings to default. It is recommended that you note the BIOS setup program settings before removing the coin-cell battery. About this task The following images indicate the location of the coin-cell battery and provide a visual representation of the removal procedure. Steps 1.

  • Page 39: Memory

    Steps 1. Insert the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector. 2. Press the battery into the connector until it locks into place. Next steps 1.

  • Page 40: Installing The Memory

    Steps 1. Pull the securing clips from both side of the memory module until the memory module pops up. 2. Lift and remove the memory module from the memory-module slot. Installing the memory Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the memory modules and provides a visual representation of the installation procedure.

  • Page 41: Hard-Drive And Optical-Drive Supporting Bracket

    Steps 1. Align the notch on the memory with the tab on the memory-module slot. 2. Slide the memory firmly into the slot and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Next steps 1.

  • Page 42: Installing The Bay Support Bracket

    Steps 1. Remove the two screws (#6-32) that secures the Bay support bracket to the chassis. 2. Slightly lift the Bay support bracket and pull to release it from the slot on the chassis. 3. Lift the Bay support bracket off the chassis. Installing the Bay support bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 43: Expansion Card

    Expansion card Removing the graphics card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the graphics card and provide a visual representation of the removal procedure. Steps 1.

  • Page 44: Installing The Graphics Card

    Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the graphics card and provides a visual representation of the installation procedure. Steps 1.

  • Page 45: Removing The Dell Ultra Speed Drive

    1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the Dell Ultra Speed Drive and provide a visual representation of the removal procedure. Removing and installing components...
  • Page 46 Steps 1. Using the tab, lift and open the PCIe retainer latch. 2. Lift the Dell Ultra Speed Drive off the system board. 3. Flip over the Dell Ultra Speed Drive with SSD facing down. Removing and installing components...

  • Page 47: Installing The Dell Ultra Speed Drive

    If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the Dell Ultra Speed Drive and provides a visual representation of the installation procedure. Removing and installing components...
  • Page 48 Removing and installing components...
  • Page 49 5. Align the Dell Ultra Speed Drive with the PCIe slot on the system board. 6. Using the alignment post on the PCIe slot, slide the Dell Ultra Speed Drive into the slot on the riser card until it clicks into place.

  • Page 50: Optical Drive

    Optical drive Removing the optical drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 2.5-inch hard-drive. 5. Remove the 3.5-inch hard-drive. 6. Remove the disk-drive cage.
  • Page 51 Steps 1. Press the release tab on the optical drive to release the optical drive from the disk-drive cage. Removing and installing components...

  • Page 52: Installing The Optical Drive

    2. Slide the optical drive out of the disk-drive cage. Installing the optical drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images show the slim optical drive and provide a visual representation of the installation procedure. Removing and installing components...
  • Page 53 Steps 1. Slide the optical drive into the disk-drive cage. Removing and installing components...

  • Page 54: Speakers

    2. Push the optical drive unit until it clicks in place. Next steps 1. Install the hard-drive and optical-drive cage. 2. Install the 3.5-inch hard-drive. 3. Install the 2.5-inch hard-drive. 4. Install the front bezel. 5. Install the side cover. 6.

  • Page 55: Installing The Speaker

    Installing the speaker Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the speaker and provides a visual representation of the installation procedure. Steps 1.

  • Page 56: Installing The Processor Fan And Heat-Sink Assembly

    Steps 1. Disconnect the processor-fan cable from the connector on the system board. 2. In the reverse sequential order (4->3->2->1), loosen the four captive screws that secure the processor fan and heat-sink assembly to the system board. 3. Lift the processor fan and heat-sink assembly from the system board. Installing the processor fan and heat-sink assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 57: Processor

    Steps 1. Align the screws on the processor fan and heat-sink assembly with the screw holders on the system board and place the processor fan and heat-sink assembly on the processor. 2. In the sequential order (1->2->3->4), tighten the captive screws to secure the processor fan and heat-sink assembly to the system board.

  • Page 58: Installing The Processor

    2. Remove the side cover. 3. Remove the 2.5-inch hard-drive. 4. Remove the 3.5-inch hard-drive. 5. Remove the heat-sink and fan assembly. NOTE: The processor might still be hot after the computer is shut down. Allow the processor to cool down before removing About this task The following images indicate the location of the processor and provide a visual representation of the removal procedure.

  • Page 59: Power-Supply Unit

    Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. 2. Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket. NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket.

  • Page 60: Installing The Power-Supply Unit

    Steps 1. Disconnect the power cables from the system board and unroute them from the routing guides on the chassis. 2. Remove the three screws (#6-32) that secure the power-supply unit to the chassis. 3. Slide the power-supply unit away from the back of the chassis. 4.
  • Page 61 Steps 1. Slide the power-supply unit into the chassis until the securing tab snaps into position. 2. Replace the three screws (#6-32) to secure the power-supply unit to the chassis. 3. Route the power cable through the routing guides on the chassis and connect the power cables to their respective connectors on the system board.

  • Page 62: Fan

    Removing the chassis fan Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the chassis fan and provide a visual representation of the removal procedure. Steps 1.

  • Page 63: Voltage Regulator Heat Sink

    Steps 1. Insert the rubber grommets on the chassis. 2. Align the slots on the fan with the rubber grommets on the chassis. 3. Route the rubber grommets through the slots on the fan and pull the rubber grommets until the fan snaps into position. 4.

  • Page 64: Installing The Vr Heat Sink

    Steps 1. Loosen the four captive screws that secure the VR heat sinks to the system board. 2. Lift the VR heat sink off the system board. Installing the VR heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the VR heat sink and provide a visual representation of the installation procedure.

  • Page 65: Power Button

    Steps 1. Remove the liner behind the VR heat sink module. 2. Align and adhere the VR heat sinks on the system board. 3. Tighten the four captive screws that secure the VR heat sinks to the system board. Next steps 1.

  • Page 66: Installing The Power Button

    Steps 1. Disconnect the power-button cable from the connector on the system board. 2. Press the release tabs on the power-button head and slide the power-button cable out from the front-side of the chassis. 3. Pull the power-button cable out from the computer. Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 67: Intrusion Switch

    Steps 1. Insert the power-button cable into the slot from the front-side of the computer, and press the power-button head until it clicks into the place in the chassis. 2. Align and connect the power-button cable to the connector on the system board. Next steps 1.

  • Page 68: Installing The Intrusion Switch

    Steps 1. Disconnect the intrusion switch cable from the connector on the system board. 2. Slide and lift the intrusion switch away from the chassis. Installing the intrusion switch Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the intrusion switch and provides a visual representation of the installation procedure.

  • Page 69: Sd-Card Reader

    Steps 1. Insert the intrusion switch into its slot and slide the switch to secure it into the slot. 2. Connect the intrusion switch cable to the connector on the system board. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer.

  • Page 70: Installing The Sd-Card Reader

    About this task The following images indicate the location of the SD-card reader and provide a visual representation of the removal procedure. Steps 1. Unroute the PSU cable from the routing guides on the SD-card reader bracket. 2. Remove the two screws (M3x5) that secure the SD-card bracket to the system board and computer. 3.

  • Page 71: Optional I/O Modules (Ps2/Serial)

    Steps 1. Place the SD-card reader onto the connector on the system board. 2. Install the two screws (M3x5) that secure the SD-card bracket to the system board and computer. 3. Reroute the cables through the routing guides on the SD-card reader bracket. Next steps 1.

  • Page 72: Installing Optional Ps2 Module

    Steps 1. Using the tab, lift and open the PCIe door. 2. Disconnect the PS2 module cable from the connector on the system board. 3. lift the PS2 module from the computer. Installing optional PS2 module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the optional PS2 module and provide a visual representation of the installation procedure.
  • Page 73 Steps 1. Align and insert the optional PS2 module with the slot on the chassis. 2. Connect the PS2 cable to the connector on the system board. 3. Close the PCIe door. Next steps 1. Install the heat-sink and fan assembly.

  • Page 74: System Board

    System board System board callouts - XE4 Small Form Factor 1. Intrusion switch connector 2. ATX CPU power connector 3. Processor fan connector 4. Memory module connector 5. Coin-cell battery 6. Power button connector 7. SD-card reader connector 8. M.2 WLAN connector 9.
  • Page 75 NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program.
  • Page 76 Removing and installing components...

  • Page 77: Installing The System Board

    Steps 1. Remove the screw (#6-32) that secures the front I/O bracket to the chassis. 2. Lift the front I/O panel away from the chassis. 3. Disconnect all the cables from their connectors on the system board. 4. Remove the four screws (#6-32) that secure the system board to the chassis. 5.
  • Page 78 Removing and installing components...
  • Page 79 Removing and installing components...
  • Page 80 Steps 1. Align and lower the system board into the system until the stand-off points at the back of the system board align with those on the chassis. 2. Replace the four screws (#6-32) to secure the system board to the chassis. 3.

  • Page 81: Chapter 3: Software

    This chapter details the supported operating systems along with instructions on how to install the drivers. Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347.

  • Page 82: Chapter 4: System Setup

    Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.

  • Page 83: Boot Sequence

    Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...
  • Page 84 Table 3. System setup options—System information menu (continued) Overview Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology that is used for the memory.
  • Page 85 Table 4. System setup options—Boot Configuration menu (continued) Boot Configuration By default, the custom mode option is not enabled. Custom Mode Key Management Select the custom values for expert key management. Table 5. System setup options—Integrated Devices menu Integrated Devices Date/Time Displays the current date in MM/DD/YYYY format and current time in HH:MM:SS AM/PM format.
  • Page 86 Table 6. System setup options—Storage menu (continued) Storage Device Displays the SATA HDD device information of the computer. SATA-1 Type Displays the SATA HDD type information of the computer. Device Displays the SATA HDD device information of the computer. SATA-2 Type Displays the SATA HDD type information of the computer.
  • Page 87 Table 8. System setup options—Connection menu (continued) Connection Wireless Device Enable WLAN Enable or disable the internal WLAN device By default, the option enabled. Bluetooth Enable or disable the internal Bluetooth device By default, the option enabled. Enable UEFI Network Stack Enable or disable UEFI Network Stack and controls the on-board LAN Controller.
  • Page 88 Table 10. System setup options—Security menu Security TPM 2.0 Security TPM 2.0 Security On Enable or disable TPM 2.0 security options. By default, the TPM 2.0 Security On option is enabled. Attestation Enable Enables to control whether the Trusted Platform Module (TPM) Endorsement Hierarchy is available to the operating system.
  • Page 89 Allow Non-Admin PSID Revert Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives from the Dell Security Manager prompt. By default, the option is disabled. Table 12. System setup options—Update, Recovery menu...
  • Page 90 By default, the option is enabled. Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery Tool. By default, the threshold value is set to 2. Table 13. System setup options—System Management menu...
  • Page 91 Table 14. System setup options—Keyboard menu (continued) Keyboard Device Configuration Hotkey Access Device Configuration Hotkey Access Enable or disable users to access device configuration by using hotkeys. By default, the option is enabled. Table 15. System setup options—Pre-boot Behavior menu Pre-boot Behavior Warning and Errors Enable or disable the action to be done when a warning or error is encountered.

  • Page 92: Updating The Bios

    Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 93: Updating The Bios Using The Usb Drive In Windows

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 94: System And Setup Password

    Steps 1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer. 2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys then press Enter.

  • Page 95: Deleting Or Changing An Existing System Setup Password

    Deleting or changing an existing system setup password Prerequisites Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.

  • Page 96: Chapter 5: Troubleshooting

    Blinking pattern Amber White Problem description Suggested resolution Unrecoverable SPI Flash Failure CPU failure ● Run the Dell Support Assist/Dell Diagnostics tool. ● If problem persists, replace the system board. System board failure (included ● Flash latest BIOS version BIOS corruption or ROM ●...

  • Page 97: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 98: Updating The Bios In Windows

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...

  • Page 99: Drain Residual Flea Power (Perform Hard Reset)

    5. Press and hold the power button for 20 seconds to drain the flea power. 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting...

  • Page 100: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 21. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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