Troubleshooting - DESKHAUS APEX PRO/6 Product Assembly Instructions

TROUBLESHOOTING

ERROR
PARTS AFFECTED CONDITION
CODE
E01
Column plugged into M1 Port 1. Column has been modified in a
way that prevents movement
E02
Column plugged into M2 Port
2. Column has exceeded the
weight limit
E03
Column plugged into M3 Port
3. Control box tells column to travel
E04
beyond its mechanical limits
Column plugged into M4 Port
4. Column has a mechanical failure
E05
Column plugged into M5 Port
E06
Column plugged into M6 Port
E07
Column plugged into M1 Port
1. Column is not plugged into
port correctly
E08
Column plugged into M2 Port
2. Column cord/plug is damaged
E09
Column plugged into M3 Port
3. Control box port is damaged
E10
Column plugged into M4 Port
E11
Column plugged into M5 Port
E12
Column plugged into M6 Port
SOLUTION
1. Check that there is no interference, then perform base reset
2. Check that weight limit has not been exceeded then perform base reset
3. If column doesn't slow down before stop (makes clunk sound)
control box may need to be exchanged
4. If none of the above conditions, column needs to be replaced
1. Verify that all plugs are seated within the control box port then
perform base reset
2. Unplug columns, turn control box around, plug columns back in,
if a new port error code is displayed, then the column needs to be replaced
3. Unplug columns, turn control box around, plug columns back in,
if the same error code is displayed, then the control box needs to be replaced
ERROR
PARTS AFFECTED CONDITION
CODE
E13
Control box error with master
1. Cord not plugged in correctly
/ slave connection
2. Cord/plug is damaged
3. Control box problem
H01
Control box duty cycle
1. Continuous movement of
columns over 4 minutes
2. Room temperature too high
for heating elements
LOC
Control box / handset lock 1. Control box program has
the handset locked
2. There is a handset circuit error
* MOST ERROR CODES CAN BE SOLVED BY RESETTING THE BASE
If the display reads an error code, hold the the down button down until display reads "Reset" then release. Hold the down button
again until the base reaches its lowest height and displays the height number readout. Reset is now complete.
SOLUTION
1. Verify that all plugs are seated within the control box port then
perform base reset
2. Inspect cord/plug for damage, replace if needed
3. If above is correct then control box replacement is required
(note that Master/Slave system is a custom install customer service
may be required)
1. Desk must rest for 16 minutes
2. Environment temperature may be too high for operation
1. Perform the handset un-lock operation
2. Replace handset if un-lock doesn't solve problem
APEX PRO/6