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Summary of Contents for go hearing Go Lite
- Page 1 User Manual V3.0 Go Lite & Go Prime OTC Hearing Aids www.gohearing.com...
- Page 3 Precautions and Warnings WARNING: If you are younger than 18, do not use this. You should go to a doctor, preferably an ear-nose- throat doctor (an ENT), because your condition needs specialized care. Over-the-counter hearing aids are only for users who are age 18 and older. This OTC hearing aid is for users who are 18 and older.
- Page 4 • You get really dizzy or have a feeling of spinning or swaying (called vertigo). • Your hearing changed suddenly in the past 6 months. • Your hearing changes: it gets worse then gets better again. • You have worse hearing in one ear. •...
- Page 5 • For best results, use hearing aid accessories provided by Go Hearing. • Never leave your devices where small children and pets can reach them. These WARNINGS point out situations which could cause serious injuries to the user or to the hearing aid.
- Page 6 • Remove your aids for CT and MRI scans or for other electromagnetic procedures. • Never leave your hearing aids and/or charging case where small children and pets can reach them. • If you feel pain in or behind your ear, if it is inflamed, if skin irritation or accumulations of ear wax occur, please check with a hearing healthcare provider, preferably an ear-nose-throat doctor (ENT).
- Page 7 Caution and notices for users Caution: This is not hearing protection. You should remove this device if you experience overly loud sounds, whether short or long-lasting. If you’re in a loud place, you should use the right kind of hearing protection instead of wearing this device.
- Page 8 Note: What you might expect when you start using a hearing aid. A hearing aid can benefit many people with hearing loss. However, you should know it will not restore normal hearing, and you may still have some difficulty hearing over noise. Further, a hearing aid will not prevent or improve a medical condition that causes hearing loss.
- Page 9 Welcome to your Go Hearing Aids. This manual will provide you with all the information you need to use and maintain your new OTC hearing aid devices. This manual explains both Go Prime and Go Lite models. Please check the side and/or front of outer packaging to see which model you have.
- Page 10 Table of Contents What’s inside the box Components of the devices Quick start guide Charging the devices Device information Cleaning and maintenance Wax guard replacement instruction Troubleshooting Getting used to the devices Contact us Information and description of symbols...
- Page 11 1 x Charging case 6 x Domes (Small, medium and large sizes) 1 x Volume adjustment tool (for the Go Lite only) 4 x Spare wax guards 1 x Charging cable for the charging case 1 x Cleaning brush...
- Page 12 Components of the devices Pull wire Microphone Go Lite: Volume control Charging port Go Prime: Volume/ program control Magnetic port Replaceable domes Wax guard...
- Page 13 Quick start guide Power ON/OFF ON: The device will switch on automatically once removed from the charging case. You might hear it give feedback or whistle. This is normal. OFF: The device will switch off as soon as it’s placed back in the charging case. Important: The pull wire fits into the deep groove in the charging case.
- Page 14 Left ear: Blue color and marked with L. Align the device before inserting them. Ensure the white dot at the top of the device is facing upwards. Go Lite: Right ear: Volume control wheel at the bottom. Left ear: Volume control wheel at the top.
- Page 15 Go Prime: Right ear: Volume/program control at the bottom. Left ear: Volume/program control at the top. Tips for inserting and removing the device • Turn the volume down the first time you try the device. • It is normal for the device to give temporary feedback or whistle when you insert...
- Page 16 Do not use force. If any pain experienced, remove immediately and consult a hearing healthcare professional. Adjusting the volume Please Note: The Volume Adjustment Tool is intended for the Go Lite model only. Each hearing aid needs to be adjusted individually.
- Page 17 Go Lite: 1. Use the small volume adjustment tool that’s included. 2. Place the adjustment tool along the length of the groove/line on the wheel. 3. The arrow will indicate the volume level. 4. Slowly and gently turn the wheel in the desired direction.
- Page 18 2. You should notice a gradual increase in volume accompanied by a single beep. 3. When the maximum volume level is reached, you will hear 2 beeps. 4. Pressing the button while you’re on the maximum level will return the hearing aids to the miminum volume level.
- Page 19 Normal Setting - Suitable when you struggle with all sounds. - You will hear 1 beep when this is activated. High-Frequency Setting - Suitable when struggling to hear high pitched sounds or when it is very noisy. - You will hear 2 beeps when this is activated. Low Frequency Setting - Suitable when you struggle to hear low pitched sounds or when listening to music.
- Page 20 Charging your devices Before using the hearing aids for the first time, remove the sticker and charge them fully. The charging cable can connect to any USB power source to charge the charging case. Insert the charging cable into the bottom of the charging case.
- Page 21 Understanding the charging case Green lights: On the left and right. Flashing green lights: The charging case is charging. Steady green lights: The charging box is fully charged and charging the devices. Green lights off: The devices are fully charged. Blue light: In the middle position.
- Page 22 The lights of the charging case will switch on when you insert or remove the devices. It will switch off after a short while. Push Button If you have not used your devices for a while and want to make sure they are charged, you can press the push button on the charging case and it will start the charging of your devices.
- Page 23 Device information * In reference to ANSI S3.22-2014 Specification Go Lite Go Prime Maximum Output <110dB <117dB (OSPL90) High-frequency average 105±4dB 101±4dB (HFA) OSPL90 High-frequency average 25±4dB 32±4dB full-on gain (HFA-FOG) Frequency Response <250 - <250 - Range >5000Hz >5000Hz Total Harmonic Distortion ≤5%...
- Page 24 Cleaning and maintenance • It is important to clean your device regularly. • Wearing a device can increase the amount of earwax your ear produces. • Use a wet wipe, soft cloth, or tissue to wipe the surface of the device. •...
- Page 25 • Domes deteriorate with time and use resulting in poor sound delivery and a poor fit in your canal. Additional risk of domes disintegrating in your canal. Please replace your domes every 3-4 months. Sooner if you feel necessary. Wax guard replacement instruction Your wax guard should be replaced when it becomes clogged.
- Page 26 Hold onto the device and gently push the flat black end into the hole of the old white Flat end wax guard on the device. Gently pull the tool away from the device. At this point the used wax guard should have come off.
- Page 27 Troubleshooting Problem Possible Cause Solution Charge the Low battery device No sounds Blocked sound Clean the outlet or microphone device opening Clean the Blocked sound outlet device Turn up the Volume not high volume of the enough device Not loud enough Try a different dome size Not fitting correctly...
- Page 28 Clean and dry Moisture the device Partially blocked Clean the Intermittent sound outlet or device sound microphone opening Contact the Defective device Go contact centre Contact a Too much wax in health the ear professional Try a different dome size Whistle/ Not fitting correctly Feedback...
- Page 29 Getting used to the devices • It can take some time to get used to the devices. How quickly you adjust depends on how often you wear them. • We recommend that you start wearing your devices 1 to 2 hours per day in a relatively quiet environment (like indoors).
- Page 30 - Ask people to get your attention before speaking. - Ask people to slow down and to speak as clearly as possible. - Ask specific questions about things you did not hear properly. - Ask people to repeat the words you - Ask people to get your attention before speaking.
- Page 31 - Ask the person you are talking to, to stand in good lighting. - Don’t try to speak to someone who is not in the same room as you. - When having a conversation, try to minimize or remove any background noise such as the television or radio.
- Page 32 Contact Us Call: +1 302 754 3190 Email: support@gohearing.com Location 1712 Sycamore Road, DeKalb, Illinois, 60115 For additional information on the use of these hearing aids and how to obtain accessories such as domes and wax guards, visit www.gohearing.com or contact us by phone or email.
- Page 33 Information and description of symbols This symbol indicates important information on handling and product safety. This is the symbol for caution and warning. This is a safety symbol used to highlight that there are specific warnings or precautions associated with the devices that are not otherwise found on the label.
- Page 34 Proper disposal protects the environment and health. Manufactured by: Xiamen Wenatone Medical Technology Co., Ltd. A805, Jianye Building, Torch Hi-Tech (Xiang An) Industrial Park, Xiamen, Fujian, China. Distributed by: hearX USA, Inc dba Go Hearing.
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