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Cisco 8831NR Administration Manual

Cisco 8831NR Administration Manual

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Cisco Unified IP Conference Phone 8831 and 8831NR Administration
Guide
First Published: 2014-11-20
Last Modified: 2020-07-10
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Summary of Contents for Cisco 8831NR

  • Page 1 Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide First Published: 2014-11-20 Last Modified: 2020-07-10 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/c/en/us/about/legal/trademarks.html.

  • Page 3: Table Of Contents

    Cisco Unified IP Conference Phone 8831 and 8831NR Cisco Unified IP Conference Phone 8831 and 8831NR Overview Buttons and Hardware Display Control Unit Sound Base LED State Definitions Phone Screen Network Protocols Supported Features Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 4 Security Restrictions Cisco Unified IP Conference Phone Deployment Cisco IP Phone Setup in Cisco Unified Communications Manager Set Up the Cisco Unified IP Conference Phone in Cisco Unified Communications Manager Administration Cisco Unified IP Conference Phone 8831 Installation Install the Cisco Unified IP Conference Phone...
  • Page 5 Cisco Unified IP Conference Phone Setup Phone Connections Connect Mini-USB Cable to DCU Install Ferrite Bead on Network Cable Install Cisco Unified IP Conference Phone Performance Guidelines Wireless Microphone Menu Pair Wireless Microphone Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 6 Set Alternate TFTP Set TFTP Server 1 Set TFTP Server 2 DHCP Usage Set Up IP Phone to Use DHCP Set Up IP Phone to Not Use DHCP Security Setup Menu Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 7 Cisco Unified IP Conference Phone Customization Overview Configuration File Customization and Modification Custom Phone Ring Creation Ringlist-wb.xml File Format Requirements PCM File Requirements for Custom Ring Types Set Up Custom Ringtone Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 8 Call, Device, and Network Information Troubleshooting Startup Problems Cisco Unified IP Phone Does Not Go Through the Normal Startup Process Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager Cisco Unified Communications Manager and TFTP Servers Are Not Running...
  • Page 9 Verify DNS Settings Check DHCP Settings Additional Troubleshooting Information Maintenance Cisco Unified IP Conference Phone Reset or Restore Settings Reset Quality Report Tool Voice Quality Monitoring Cisco Unified IP Phone Cleaning Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 10 Cisco Unified Communications Manager User Addition Add User from External LDAP Directory Add User Directly to Cisco Unified Communications Manager Identify Phone Identify Phone Set Up Phone Fields Perform Final End User Configuration Steps Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

  • Page 11: Preface

    Guide Conventions, on page 4 Overview The Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide for Cisco Unified Communications Manager provides the information you need to understand, install, configure, manage, and troubleshoot the Cisco Unified IP Conference Phone 8831 and 8831NR on a VoIP network.

  • Page 12: Related Documentation

    Related Documentation Use the following sections to obtain related information. Cisco Unified IP Conference Phone 8831 Documentation The latest Cisco Unified IP Conference Phone 8831 documentation is available at the following URL: https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ tsd-products-support-series-home.html Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

  • Page 13: Cisco Unified Communications Manager Documentation

    Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html Subscribe to the What s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

  • Page 14: Guide Conventions

    Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Warnings use the following convention: Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 15 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 16 Preface Guide Conventions Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

  • Page 17: New And Changed Information

    New Information for Firmware Release 10.3(1)SR3 Feature New Information Cisco Unified IP Conference Phone Cisco Unified IP Conference Phone 8831 and 8831NR Overview, on 8831NR support page 9 Supported Features, on page 18 Wireless Microphone Region Setting, on page 44...
  • Page 18 New and Changed Information New Information for Firmware Release 10.3(1)SR3 Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

  • Page 19: Cisco Unified Ip Conference Phone 8831 And 8831Nr

    16-bit/16-kHz wideband audio. Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Conference Phone might cause interference. For more information, see the manufacturer’s documentation of the interfering device.

  • Page 20: Buttons And Hardware

    LCD screen that displays conference phone menus and features. Softkeys Four programmable keys. Navigation bar with 2-way Navigation bar and Select key that allows you to scroll Select key menus and select items on the display. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

  • Page 21: Sound Base

    To provide enhanced room coverage, two sound base units can be linked together. You can use the graphic and table below to identify buttons and connections on the Sound Base. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

  • Page 22: Led State Definitions

    Unmuted DNDFlash green solid green flash Unmuted Incoming Call green solid green flash Unmuted Hold Revert Call green solid green flash Muted Ringout/Connected solid solid green solid solid Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

  • Page 23: Phone Screen

    Call State icon Indicates the status of a call, such as ringing, hold, encrypted or connected call. Softkey labels Displays softkeys for currently available features or actions. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

  • Page 24: Network Protocols

    Linked mode Encrypted Network Protocols Cisco Unified IP Conference Phones support several industry-standard and Cisco networking protocols required for voice communication. The following table provides an overview of the networking protocols that the Cisco Unified IP Conference Phone supports. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 25 Cisco Unified IP Conference Phone 8831 and 8831NR Network Protocols Table 6: Supported Networking Protocols on the Cisco Unified IP Conference Phone Networking Protocol Purpose Usage Notes Cisco Discovery Protocol (CDP) CDP is a device-discovery protocol The Cisco Unified IP Conference...
  • Page 26 : / / w w w . c i s c o . c o m / e n / U S / t e c h / t k 6 5 2 / t k 7 0 1 / t e c h n o l o g i e s _ w h i t e _ p a p e r 0 9 0 0 a e c d 8 0 4 c d 4 6 d . s h t m l Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 27 Cisco Unified IP Conference Phone communications. use the TLS protocol when securely registering with Cisco Unified Communications Manager. For more information, see Cisco Unified Communications Manager Security Guide. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

  • Page 28: Supported Features

    Menu, on page 62 Supported Features The Cisco Unified IP Conference Phones 8831 and 8831NR function much like digital business or conference phones, and allow you to place and receive teleconference phone calls. In addition to traditional telephony features, the conference phone includes features that enable you to administer and monitor the conference phone as a network device.
  • Page 29 Available Telephony Features, on page 74 Network Parameters If you are not using DHCP in your network, you must configure the following network settings on the Cisco Unified IP Conference Phone after installing the phone on the network: • IP address •...
  • Page 30 Cisco Unified IP Phones. The Cisco Unified IP Conference Phone uses the Phone Security profile, which defines whether the device is nonsecure or encrypted. For information on applying the security profile to the conference phone, see Cisco Unified Communications Manager Security Guide.
  • Page 31 All Cisco Unified IP Phones that support Cisco Unified Communications Manager use a security profile, which defines whether the phone is nonsecure or secure. For information about configuring the security profile and applying the profile to the phone, see Cisco Unified Communications Manager Security Guide.
  • Page 32 Note Most security features are available only if a certificate trust list (CTL) is installed on the conference phone. For more information about the CTL, see “Configuring the Cisco CTL Client” chapter in Cisco Unified Communications Manager Security Guide. Table 8: Overview of Security Features...
  • Page 33 Optional disabling of the web server functionality for You can prevent access to a conference phone web a conference phone page, which displays a variety of operational statistics for the conference phone. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 34 All Cisco Unified IP Phones that support Cisco Unified Communications Manager use a security profile, which defines whether the conference phone is nonsecure or encrypted. For information about configuring the security profile and applying the profile to the conference phone, see the Cisco Unified Communications Manager Security Guide.
  • Page 35 A protected call is established when your phone and the phone on the other end are configured for protected calling. The other phone can be on the same Cisco IP network or on a network outside of the IP network.
  • Page 36 Only nonsecure is encrypted. conference bridge is available and used Nonsecure conference Secure Meet Me Minimum security level Only secure conference is nonsecure bridge available and used Conference accepts all calls Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 37 The following list describes best practices for 802.1X configuration. • Enable 802.1X Authentication: If you want to use the 802.1X standard to authenticate Cisco Unified IP Phones, be sure that you properly configure the other components before enabling it on the phone.
  • Page 38 After the IP telephony system is setup and you have configured system-wide features in Cisco Unified Communications Manager, phones can be added to the system. For an overview of procedures used to add phones to your network, see the “Installation” and “Setup in Cisco Unified Communications Manager” sections of this guide.
  • Page 39 Button Templates, on page Step 3 Add and configure the conference phone. Adds the conference phone with its default settings to the Cisco Unified Communications Manager. For more information, see the Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter. For more information about Product Specific Configuration fields, refer to the Help in the Phone Configuration window.
  • Page 40 Cisco Unified IP Conference Phone 8831 Installation After you have added the phone to the Cisco Unified Communications Manager database, you can complete the installation. The conference phone can be installed at the user's location either by you, or by the user.
  • Page 41 For more information, see Internal Support Website, on page 139. Terminology Differences The following table highlights some of the important differences in terminology that is used in these documents: Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 42 Cisco Unified IP Conference Phone 8831 and 8831NR Terminology Differences • Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide • Cisco Unified IP Conference Phone 8831 and 8831NR User Guide • Cisco Unified Communications Manager Administration Guide • Cisco Unified Communications Manager System Guide...
  • Page 43 Conference Phone MAC Address Determination, on page 42 Phone and Telephony Networks Overview The Cisco Unified IP Conference Phone enables you to communicate by using voice over a data network. To provide this capability, the conference phones depend upon and interact with several other key Cisco Unified IP Telephony components, including DNS and DHCP servers, TFTP servers, and switches.
  • Page 44 When VVLAN is set to 0, 802.1p is enabled. The egress SW port packets will be tagged with 802.1p. On the ingress side, both 802.1p tagged packets and untagged packets are accepted. For more information, see the documentation included with a Cisco switch. You can also access switch information at this URL: http://www.cisco.com/en/US/products/hw/switches/index.html...
  • Page 45 Only supported in the connected call transfer scenario. Conference Phone Power The Cisco Unified IP Conference Phone can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a conference phone.
  • Page 46 Power Save mode for the scheduled duration or until the user interacts with the device. In the Device Configuration window on Cisco Unified Communications Administration, configure the following parameters: Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 47 Defines the period of user inactivity on the phone before the backlight is turned off. EnergyWise Mode The conference phone supports Cisco EnergyWise (Power Save Plus) mode. When your network contains an EnergyWise (EW) controller (for example, a Cisco switch with the EnergyWise feature enabled), you can configure these phones to sleep (power down) and wake (power up) on a schedule to further reduce power consumption.
  • Page 48 IP address. 4. Obtain an IP address . If the Cisco Unified IP Conference Phone uses DHCP to obtain an IP address, the phone queries the DHCP server to obtain one. If you do not use DHCP in your network, you must assign static IP addresses to each phone locally.
  • Page 49 Cisco Unified Communications Manager IP Phone Addition Methods Before installing the conference phone, you must choose a method for adding conference phones to Cisco Unified Communications Manager database. Be aware that each phone type requires a fixed number of device license units and the number of unit licenses that are available on the server may impact phone registration.
  • Page 50 Note Cisco recommends that you use autoregistration to add fewer than 100 conference phones to your network. To add more than 100 conference phones to your network, use the Bulk Administration Tool (BAT). Autoregistration is disabled by default. In some cases, you might not want to use autoregistration; for example, if you want to assign a specific directory number to the phone, or if you plan to implement authentication or encryption.
  • Page 51 TAPS to update the MAC addresses and to download predefined configurations for conference phones. Note Cisco recommends that you use autoregistration to add fewer than 100 conference phones to your network. To add more than 100 conference phones to your network, use the Bulk Administration Tool (BAT).
  • Page 52 Determination, on page 42 BAT IP Phone Addition Cisco Unified Communications Manager Bulk Administration Tool (BAT) enables you to perform batch operations, including registration, on multiple conference phones. To access BAT, choose the Bulk Administration drop-down menu in Cisco Unified Communications Manager Administration.

  • Page 53: Cisco Unified Ip Conference Phone Installation Overview

    Cisco Unified IP Phone Security, on page 54 Cisco Unified IP Conference Phone Installation Overview This chapter helps you set up and install the Cisco Unified IP Conference Phone on an IP telephony network. Note Before you install a conference phone, you must decide how to configure the conference phone in your network.
  • Page 54 You must use Cisco Unified Communications Manager to configure and assign telephony features to the conference phones. In Cisco Unified Communications Manager, you can add users to the database, add users to user groups, and associate users with specific conference phones. In this way, users gain access to Cisco Unified Communications Self Care Portal that allow them to configure items such as call forwarding and voice messaging system options.

  • Page 55: Cisco Unified Ip Conference Phone Components

    The plug-socket combination must be accessible at all times because it serves as the main disconnecting device. Cisco Unified IP Conference Phone Components The Cisco Unified IP Conference Phone includes these components on the conference phone or as accessories for the conference phone. Network Ports The underside of the conference phone sound base has a single network port.
  • Page 56 To solve this problem, unpair any paired or connected wireless microphones before connecting a wired microphone. Table 16: Wired Microphone Buttons Item Description Mute button. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

  • Page 57: Cisco Unified Ip Conference Phone Setup

    Pair Wireless Microphone, on page 52 Cisco Unified IP Conference Phone Setup You must connect the Cisco Unified IP Conference Phone to the network and to a power source before using Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 58 Before you install a conference phone or phone, even if it is new, upgrade the device to the current firmware image. Before using external devices, see the Readme file for safety and performance information. Buttons and Hardware, on page 10 for a diagram of the connections for the Cisco Unified IP Conference Phone. Related Topics...
  • Page 59 Thread the cable in the cable channel. Make sure that you leave some slack in the cable. Install Ferrite Bead on Network Cable The following images show how to install the ferrite bead on the network cable. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 60 Connect a straight-through Ethernet cable from the switch to the network port on the conference phone. Each Cisco Unified IP Conference Phone 8831 ships with one ethernet cable in the box. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 61 A maximum of two wireless microphones can be paired with the conference station at a time. The Cisco Unified IP Conference Phone 8831NR does not support wireless microphones. To access the Wireless Microphone menu, navigate to Apps > Admin Settings > Wireless Microphones.
  • Page 62 If pairing succeeds, the screen reverts to the Wireless Microphones Menu, and the message Mic X Paired Successfully! displays. If pairing times out or fails, the status is updated and you can cancel or retry. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

  • Page 63: Ip Phone Startup Verification

    See the following table for a list of the hardware test and the LED diagnostic status. Table 19: LED Diagnostic Status Hardware Test Sound Base LEDs DCU LEDs Power is Ready Green LEDs flash Red and Green LEDs flash Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

  • Page 64: Network Settings

    The security features protect against several threats, including threats to the identity of the conference phone and to data. These features establish and maintain secure communication streams between the conference phone and the Cisco Unified Communications Manager server, and digitally sign files before they are delivered. For more information about the security features, see...
  • Page 65 To manually configure an LSC on the conference phone, perform these steps: Before you begin Ensure that the appropriate Cisco Unified Communications Manager and the Certificate Authority Proxy Function (CAPF) security configurations are complete: • The CTL file should have a CAPF certificate.
  • Page 66 Cisco Unified IP Conference Phone Installation Set Up Locally Significant Certificate Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 67 Self Care Portal. Before a user can access the Cisco Unified Communications Self Care Portal, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager End User group.
  • Page 68 Self Care Portal Management Customize the Self Care Portal Display Procedure Step 1 In Cisco Unified Communications Manager Administration, select User Management > End User. Step 2 Search for the user. Step 3 Click the user ID link. Step 4 Ensure that the user has a password and PIN configured.
  • Page 69 You can control whether a conference phone user has access to conference phone settings by using the Settings Access field on the Phone Configuration page in Cisco Unified Communications Manager Administration. For more information, see the Cisco Unified Communications Manager Administration Guide.
  • Page 70 You can control whether a conference phone has access to the Settings menu, or to options on this menu, by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration page. The Settings Access field accepts these values: •...
  • Page 71 • Press Cancel before pressing Save to discard any changes that you have made. Note The Cisco Unified IP Conference Phone provides several methods you can use to reset or restore option settings, if necessary. For more information, see Reset or Restore.
  • Page 72 VLAN ID manually, use indicates the Administrative the Admin VLAN ID option. VLAN. If neither the auxiliary VLAN nor the Administrative VLAN are configured, this option defaults to a VLAN ID of 4095. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 73 Choose Apps > Admin Settings > Network Configuration > Domain Name. Step 3 Enter a new domain name. Step 4 Press Validate, and then press Save. Related Topics DHCP, on page 65 Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 74 See the Subnet Mask and Default Router options in this table. Subnet Mask Subnet mask used by the phone. Set Subnet Mask, on page 66 Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 75 Choose Apps > Admin Settings > Network Configuration > DHCP Enabled. Step 3 Set Enable to Yes. To disable DHCP, set Enable to No. Step 4 Press Select, and then press Save. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 76 Choose Apps > Admin Settings > Network Configuration > Default Router1. Step 4 Enter a new router IP address. Step 5 Press Apply, and then press Save. Related Topics DHCP, on page 65 Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 77 Choose Apps > Admin Settings > Network Configuration > TFTP Server 1. Step 3 Press Edit. Step 4 Enter a new TFTP server IP address. Step 5 Press Apply, and then press Save. Related Topics DHCP, on page 65 Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 78 You must also enter the domain name for the phone in the Ethernet Setup page. Set Up IP Phone to Use DHCP To enable DHCP and allow the DHCP server to automatically assign an IP address to the Cisco Unified IP Phone and direct the phone to a TFTP server, perform these steps:...
  • Page 79 Table 22: Security Menu Settings Option Description To Change Security Mode Displays the security mode that is From Cisco Unified set for the phone. Communications Manager Administration, choose Device > Phone > Phone Configuration. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 80 Communications Manager Security • ITL Signature: MD5 hash of Guide. the ITL file. • Unified CM/TFTP Server • CAPF Server • TVS Call Manager/TFTP Server Displays the call manager/TFTP certificate information. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 81 • Authenticating: Authentication in progress • Authenticated: Authentication successful or implicit authentication due to timeouts • Held: Authentication failed, waiting before next attempt (approximately 60 seconds) Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 82 ChooseApps > Admin Settings > Security Config > 802.1X Authentication > Device Authentication. Step 2 Press Edit. Step 3 Set the Device Authentication option to Enabled or Disabled. The default value is Disabled. Step 4 Press Save. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

  • Page 83: Features, Templates, Services, And User Setup Overview

    Linked Mode, on page 98 Features, Templates, Services, and User Setup Overview After you install conferences stations in your network, configure network settings, and add each Cisco Unified IP Conference Phone to Cisco Unified Communications Manager, you must use the Cisco Unified Communications Manager Administration application to configure telephony features, optionally modify conference phone templates, set up services, and assign users.

  • Page 84: Available Telephony Features

    Communications Manager Administration to configure many of these features. The Reference column lists Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information. For information about the use of these features on the phone, see the Cisco Unified IP Conference Phone 8831 and 8831NR User Guide. Note Cisco Unified Communications Manager Administration also provides several service parameters that are used to configure various telephony functions.
  • Page 85 Manager Administration Guide, “Cisco Unified IP Phone Setup” • Cisco Unified Communications Manager System Guide, “Understanding Route Plans” • Features and Services Guide for Cisco Unified Communications Manager, “Call Display Restrictions” Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 86 For more information, see Enable Call Call History. This feature will: History for shared line. • Log missed calls for a shared line • Log answered calls for a shared line Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 87 For more information, see: call that rings while on another call. Incoming call • Cisco Unified Communications information appears on the phone display. Manager System Guide, “Directory Numbers” • Phone Call Waiting setup Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 88 “Cisco Unified IP Phone Setup” • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” • Features and Services Guide for Cisco Unified Communications Manager, “Barge and Privacy” Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 89 A computer telephony integration (CTI) route point For more information, see Cisco Unified can designate a virtual device to receive multiple, Communications Manager Administration simultaneous calls for application-controlled Guide, “CTI Route Point Setup” chapter. redirection. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 90 Services Guide for Cisco Unified When a call is diverted, the line becomes available Communications Manager, “Immediate to make or receive new calls. Divert” chapter. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 91 Allows a user to answer a call that is ringing on a For more information, see Features and directory number in another group. Services Guide for Cisco Unified Communications Manager, “Call Pickup” chapter. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 92 Allows a user to host a Meet Me conference in For more information, see Cisco Unified which other participants call a predetermined Communications Manager Administration number at a scheduled time. Guide, “Meet-Me Number and Pattern Setup” chapter. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 93 (IVR) Services Guide for Cisco Unified system to originate a call from a remote device such Communications Manager, “Cisco Unified as a cellular phone. Mobility” chapter. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 94 To dial the + sign, the user needs to press and hold the star (*) key for at least 1 second. This applies to dialing the first digit for an on-hook (including edit mode) or off-hook call. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 95 When the call is answered on their mobile phone, the desk phone displays a Remote In Use message. During these calls, users can make use of various features of their mobile phone. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 96 “Cisco Unified IP Phone Setup” which users can subscribe. • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone Services” Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 97 <xref Join and Direct Transfer does not initiate a consultation call Direct Transfer Policy>. and does not put the active call on hold. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

  • Page 98: Corporate And Personal Directory Setup

    • Corporate Directory: Supports a global corporate directory that users can access on the conference phone to lookup phone numbers of coworkers. You must enable and configure the corporate directories before they can be used. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

  • Page 99: Button Templates

    Cisco Unified Communications Manager contains the Standard 8831 button template for the Cisco Unified IP Conference Phone 8831 and 8831NR. When you assign the Standard 8831 button template to a conference phone, no buttons are added, but the Privacy softkey can be enabled from this template.

  • Page 100: Softkey Templates

    Template field in the Cisco Unified Communications Manager Administration Phone Configuration page. The Cisco Unified IP Conference Phone does not support all the softkeys that are configurable in Softkey Template Configuration on Cisco Unified Communications Manager Administration. The following table lists the features and softkeys that can be configured on a softkey template, and note whether it is supported on the conference phone.
  • Page 101 Configure as a softkey. Mobile Connect Mobility (Mobility) Configure Mobile Connect as a softkey. New Call New Call (NewCall) Phone displays New Call. Other Pickup Other Pickup (oPickup) Configure as a softkey. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

  • Page 102: Recording Tone

    Transfer Transfer Phone displays Transfer when a call is connected. For more information, see Cisco Unified Communications Manager Administration Guide, “Softkey Template Configuration” and the Cisco Unified Communications Manager System Guide, “Softkey Template”. Set Up Softkey Templates Procedure Step 1 Log on to Cisco Unified Communications Manager Administration.
  • Page 103 You may want to notify your users if you enable this option. The default setting is Disabled. Procedure Step 1 In Cisco Unified Communications Manager Administration, go to Device > Phone. Step 2 Select Enable from the pulldown menu In the Recording Tone section.

  • Page 104: Enable Device Invoked Recording

    Step 1 Go to Cisco Unified CM Administration and choose Device > Phone. Step 2 Find your conference phone in the list of phones associated with the Cisco Unified CM. Step 3 Click on the Device Name of the phone.

  • Page 105: Services Setup

    Enterprise Phone Configuration window settings Services Setup You can give users access to Cisco Unified IP Phone Services on the Cisco Unified IP Conference Phone. These services comprise XML applications that enable the display of interactive content with text and graphics on the conference phone.

  • Page 106: Call Waiting Setup

    For more information on LDAP, see the Cisco Unified Communications Manager System Guide, “Understanding the Directory”. • To add a user and a phone at the same time, choose User Management > User/Phone Add from Cisco Unified Communications Manager. Call Waiting Setup The Cisco Unified IP Conference Phone supports six calls on a single line.

  • Page 107: Calling Party Normalization

    • The call logs directories record the calling number in the received and missed call logs with the appropriate escape codes (9/0, 0/1, +). The user can go into directories, and select and dial one of these entries with the escape code without having to edit the number. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

  • Page 108: Incoming Call Notification Window Timer Setup

    Configuring calling party normalization alleviates issues with toll bypass where the call is routed to multiple locations over the IP WAN. In addition, it allows Cisco Unified Communications Manager to distinguish the origin of the call to globalize or localize the calling party number for the conference phone user.
  • Page 109 You cannot mix microphone kits: if you plan to connect a microphone to both sound bases, they must both be wired microphones. The Cisco Unified IP Conference Phone 8831 supports wired and wireless microphones. The Cisco Unified IP Conference Phone 8831NR supports only wired microphones.
  • Page 110 Use the provided daisy cable to connect the primary unit to the secondary sound base. Voice, dial tone, ringer and base LEDs synchronize between the two units. Related Topics Linked Mode, on page 98 Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 111 Cisco Unified IP Conference Phone Customization Overview This chapter explains how you customize configuration files, Cisco Unified IP Conference Phone ring sounds, and the idle display at your site. Ring sounds play when the conference phone receives a call. The idle display appears on the LCD screen when the conference phone has not been used for a designated period.
  • Page 112 Cisco Unified IP Conference Phone Customization Custom Phone Ring Creation For more information, see the Cisco Intercompany Media Engine Command Line Interface Reference Guide. Custom Phone Ring Creation The default ringtone implemented in the conference phone hardware is Chirp1. Cisco Unified Communications Manager also provides a default set of additional conference phone ring sounds that are implemented in software as pulse code modulation (PCM) files.
  • Page 113 Step 2 Upload the new PCM files that you created to the Cisco TFTP server for each Cisco Unified Communications Manager in your cluster. For more information, see the Cisco Unified Communications Operating System Administration Guide, “Software Upgrades” chapter.
  • Page 114 Cisco IP Phone at this URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801c0764.shtml. In addition, you can see the Cisco Unified Communications Manager Administration Guide or to Cisco Unified Communications Manager Bulk Administration Guide for the following information: • Specifying the URL of the idle display XML service: •...
  • Page 115 Status Menu, on page 106 Model Information, Status, and Statistics Overview This chapter describes how to use the following menus and screens on the Cisco Unified IP Conference Phone to view conference station information such as model, device, and network information: •...
  • Page 116 • Network Statistics: Displays the Network Statistics screen, which shows Ethernet traffic statistics. • Call Statistics: Displays information about the last call on the conference phone. • Device Information: Displays device settings and related information for the conference phone. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 117 CDP Neighbor IP Address CDP Neighbor Port Restart Cause Displays the cause of a restart, for example: Port X 100 Full. IPv4 Displays the message: DHCP DISABLED or DHCP ENABLED. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 118 Receiver Size (Rcvr Size) Number of bytes of voice packets received since voice stream was opened. Sender Size Number of bytes of voice packets sent since voice stream was opened. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 119 Maximum concealment ratio that is observed during the call. Conceal Secs Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds). Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 120 To display the Call Statistics screen for information about the last voice stream, follow these steps: Procedure Step 1 Press Settings. Step 2 Select Status. Step 3 Select Call Statistics. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

  • Page 121: Remote Monitoring Overview

    • Streaming Statistics Area, on page 118 Remote Monitoring Overview Each Cisco Unified IP Conference Phone has a web page from which you can view a variety of information about the conference phone, including: • Device information • Network configuration information •...

  • Page 122: Access Web Page

    • Network Configuration: Displays network configuration information and information about other conference phone settings. • Ethernet Information: Displays network statistics. • Device Logging: Displays messages that might be useful to Cisco TAC if you require assistance with troubleshooting. • Streaming Statistics: Displays call statistics.

  • Page 123: Control Web Page Access

    For security purposes, you may choose to prevent access to the web pages for a conference phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified Communications Manager Self Care Portal.

  • Page 124: Network Configuration Area

    IP address of the conference phone. Subnet Mask IP address of the subnet mask used by the conference phone. Default Router 1 Default router used by the conference phone (Default Router 1). Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 125 Speed and duplex of the Ethernet port (labeled LAN on the conference phone). CallManager 1–5 Host names or IP addresses, in prioritized order, of the Cisco Unified Communications Manager servers with which the conference phone can register. An item can also show the IP address of a Survivable Remote...
  • Page 126 DSCP IP classification for conference phone-based services. Web Access Enabled Indicates whether web access is enabled (Yes) or disabled (No) for the conference phone. Related Topics Cisco Unified IP Conference Phone Settings, on page 59 Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

  • Page 127: Ethernet Information Area

    Total number of FCS error packets or Align error packets transmitted by the conference phone. Tx no descriptor Total number of transmit packets dropped because no descriptor was specified. Tx fifoUnderrun Total number of transmit packets dropped because of fifo underrun. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

  • Page 128: Device Logs Area

    It includes debug and error messages received on the conference phone that might be useful to Cisco TAC if you require assistance with troubleshooting. To display device logs, access the web page for the conference phone as described in the Access Web Page section, and then click the Device Logging hyperlink.
  • Page 129 Note packets transmitted since the call began because the call might have been placed on hold. Sender Octets Number of bytes of voice packets transmitted since voice stream was opened. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 130 Remote Monitoring Streaming Statistics Area Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 131 Use the following sections to troubleshoot problems with the conference phone. Startup Problems After installing a conference phone into your network and adding it to Cisco Unified Communications Manager, the conference phone should start up as described in IP Phone Startup Verification, on page 53.
  • Page 132 Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager To start up properly, the conference phone must be connected to the Ethernet network and registered with a Cisco Unified Communications Manager. If the conference phone does not start up properly, review the following sections.
  • Page 133 The DNS settings may be incorrect. Solution If you are using DNS to see the TFTP server or to Cisco Unified Communications Manager, you must ensure that you have specified a Domain Name System (DNS) server. See Verify DNS Settings, on page 133...
  • Page 134 If the network connection and Cisco Unified Communications Manager connection are stable, a phone should not reset on its own. Typically, a phone resets if it has problems connecting to the Ethernet network or to Cisco Unified Communications Manager. The following sections can help you identify the cause of a conference phone resetting in your network.
  • Page 135 2. Verify that the DHCP server has been set up properly. 3. Verify the DHCP lease duration. Cisco recommends that you set it to 8 days. conference phones send messages with request type 151 to renew their DHCP address leases. If the DHCP server expects messages with request type 150, the lease will be denied, forcing the conference phone to restart and request a new IP address from the DHCP server.
  • Page 136 Move the conference phone away from the lights or replace the lights to resolve the problem. Choppy Speech or Sound Problem A user complains of choppy speech or a metallic sound coming from or going to the far end. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 137 • In Linked Mode, the primary and secondary sound base units are too close together. Solution Check the placement of the bases and microphones. Audio Level Too Low Problem A user complains that the audio level is too low. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 138 No Audio from External Wireless Microphones Problem There is no audio to or from the external wireless microphones. Cause The wireless microphones are not paired or are not linked with the device. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 139 When you are on a call that requires keypad input, if you press the keys (DTMF) delay too quickly, some of them might not be recognized. conference phone does not ring Check that the ringer setting is not “Ringer Off.” Check the volume level. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 140 When at least one person in a call does not receive audio, IP connectivity between conference phones is not established. Check the configurations in routers and switches to ensure that IP connectivity is properly configures. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 141 G.729 protocol (the default is G.711). When using the G.729 codec (protocol) G.729, calls between a Cisco Unified IP Conference Phone and a digital cellular conference phone will have poor voice quality. Use G.729 only Caution Using a cell, mobile, or when absolutely necessary.
  • Page 142 Assign TFTP server. Use the same TFTP server used for other functioning conference phones. Step 3 On the Cisco Unified Communications Manager server, verify that the local host files have the correct Cisco Unified Communications Manager server name mapped to the correct IP address.
  • Page 143 Select Apps > Admin Settings > Network Setup > IPv4 Configuration > DNS Server 1. Step 2 Verify that there is a CNAME entry in the DNS server for the TFTP server and one for Cisco Unified Communications Manager. Step 3 Ensure that DNS is configured to do reverse look-ups.
  • Page 144 Menu, on page 62 Additional Troubleshooting Information If you have additional questions about troubleshooting the conference phone, several Cisco.com web sites can provide you with more tips. Choose from the sites available for your access level. • Conference Phone Troubleshooting Resources: http://www.cisco.com/en/US/products/hw/phones/ps379/...
  • Page 145 8 seconds, and includes perceptual weighting factors such as codec type and frame size. MOS LQK scores are produced by a Cisco proprietary algorithm that is an implementation of P.VTQ, an ITU provisional standard.
  • Page 146 (MOS CQ such as G.107) include impairment factors, such as delay, that degrade the natural flow of conversation. For information about configuring voice quality metrics for conference phones, see the Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter, “Phone Features” section.
  • Page 147 To clean your conference phone, use a soft, dry cloth to wipe the conference phone and the LCD screen. Do not apply liquids or powders directly on the conference phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 148 Troubleshooting and Maintenance Cisco Unified IP Phone Cleaning Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

  • Page 149: Internal Support Website Overview

    Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF or epub files and provide them to end users on your website.

  • Page 150: Ip Phone Features User Subscription And Setup

    • A brief description of what a web-based, graphical user interface application is, and how to access it with a web browser. • An overview of the tasks that users can accomplish. You can also refer users to Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager, which is available at this URL: http://www.cisco.com/en/US/products/ps12965/products_user_guide_list.html.

  • Page 151: User Personal Directory Entries Setup

    Users can configure personal directory entries on the conference phone. To configure personal directory, users must have access to Cisco Unified Communications Manager Self Care Portal. Note Cisco Unified IP Conference Phone does not support address book synchronization with the Cisco IP Phone Address Book Synchronizer. Related Topics...
  • Page 152 Internal Support Website User Personal Directory Entries Setup Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 153 Unified Communications Manager Endpoints Locale Installer By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster.
  • Page 154 International User Support International User Support For more information, see the documentation for your particular Cisco Unified Communications Manager release. Note The latest Locale Installer may not be immediately available; continue to check the website for updates. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 155 • Wired Microphones 0.15 lbs. (66.8 grams) • Wireless Microphones 0.14 lbs. (64.7 grams) • Charger 0.42 lbs. (191.9 grams) Display 3.25 x 1.5 in. (8.26 x 3.81 cm); 396 x 162 pixels Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 156 Anything that degrades network performance can affect phone audio and, in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities: • Administrative tasks, such as an internal port scan or security scan Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 157 Technical Specifications Technical Specifications • Attacks that occur on your network, such as a Denial of Service attack Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 158 Technical Specifications Technical Specifications Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 159 They are a streamlined approach to get a new user and corresponding phone running on the system. These procedures are designed to be used on a mature Cisco Unified Communications Manager system where calling search spaces, partitions, and other complicated configuration have already been done and are in place for existing users.
  • Page 160 Identify Phone, on page 151. Add User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications Manager Administration by following these steps: Procedure Step 1 Choose User Management >...
  • Page 161 • MAC Address: Enter the MAC address of the phone, which is listed on a sticker on the phone. Make sure that the value comprises 12 hexadecimal characters. Example: 00127F576611 (MAC address on john doe’s phone) Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 162 • Softkey Template: Choose the appropriate softkey template. The softkey template determines the configuration of the softkeys on Cisco Unified IP Phones. Leave this field blank if the common device configuration contains the assigned softkey template.
  • Page 163 Select Associate End Users at the bottom of the window to associate a user to the line being configured. Use the Find button in conjunction with the Search fields to locate the user, then check the box next to Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...
  • Page 164 Step 5 In the Extension Mobility area, check the Enable Extension Mobility Cross Cluster box if the user is allowed for Extension Mobility Cross Cluster service. Step 6 Select Save. Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide...

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