Dell Precision 5560 Service Manual
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Dell Precision 5560 Service Manual

Dell Precision 5560 Service Manual

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Precision 5560
Service Manual
Regulatory Model: P91F
Regulatory Type: P91F002
November 2021
Rev. A02

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Summary of Contents for Dell Precision 5560

  • Page 1 Precision 5560 Service Manual Regulatory Model: P91F Regulatory Type: P91F002 November 2021 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer..................6 Safety instructions................................6 Before working inside your computer........................6 Safety precautions.................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ..............................8 Transporting sensitive components.......................... 9 After working inside your computer..........................9 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw list.....................................
  • Page 4 Deleting or changing an existing system setup password.................66 Clearing BIOS (System Setup) and System passwords..................67 Chapter 5: Troubleshooting......................68 Handling swollen Lithium-ion batteries........................68 Dell SupportAssist Pre-boot System Performance Check diagnostics..............68 Running the SupportAssist Pre-Boot System Performance Check..............69 System diagnostic lights..............................69 Real-Time Clock (RTC Reset)............................70 WiFi power cycle................................
  • Page 5 Chapter 6: Getting help and contacting Dell................75 Contents...

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...

  • Page 9: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 10: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ●...

  • Page 11: Major Components Of Your System

    Table 1. Screw list (continued) Component Screw type Quantity Screw image Type-C bracket M2x4 Right hinge M2.5x5.5 Left hinge M2.5x5.5 Display-assembly cable holder M1.6x3 Display-assembly cable bracket M2x2 Wireless-card bracket M1.6x3 Graphics card-processor M2x2 thermal shield cover System board M2x4 ●...
  • Page 12 1. Base cover 2. Battery 3. Heat sink 4. Memory module 5. Right fan 6. USB Type-C bracket 7. System board 8. Graphics card-processor thermal bracket 9. Speaker 10. Display assembly 11. Palm-rest and keyboard assembly 12. Wireless-card bracket 13. I/O-board shield 14.

  • Page 13: Base Cover

    NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1.
  • Page 14 Removing and installing components...
  • Page 15 Steps 1. Remove the eight screws (M2x3) that secure the base cover to the palm-rest and keyboard assembly. CAUTION: Do not pull on or pry the base cover at the side where the hinges are located; doing so may damage the base cover. CAUTION: The base cover is preassembled with the audio-daughter board.

  • Page 16: Installing The Base Cover

    NOTE: Disconnecting the battery cable, removing the battery, or draining the flea power clears the CMOS and resets the BIOS settings on your computer. NOTE: After your computer is reassembled and powered on, it prompts for the Real Time Clock (RTC) reset. When the RTC reset cycle occurs, the computer restarts several times and then an error message is displayed–...

  • Page 17: Battery

    Steps 1. Connect the battery cable to the system board. 2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly. 3. Starting from the bottom-right corner snap the base cover. Work your way around to the middle of the base cover and then to the bottom-left corner and snap the base cover into place.

  • Page 18: Removing The Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 19: Installing The Battery

    2. Remove the four (M2x4) and four (M2x3) screws that secure the battery to the palm-rest and keyboard assembly. 3. Peel the tapes that secure the speaker cable to the battery. 4. Lift the battery off the palm-rest and keyboard assembly. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 20: Installing The Memory

    2. Remove the base cover. About this task The following image indicates the location of the memory modules and provides a visual representation of the removal procedure. Steps 1. Pry the securing-clips on each end of the memory-module slot until the memory module pops up. 2.

  • Page 21: Solid-State Drive

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly at an angle, into the memory-module slot. 3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 22: Installing The Solid-State Drive1

    Steps 1. Remove the screw (M2x2) that secures the solid-state drive thermal bracket and the solid-state drive1 to the system board. 2. Slide the solid-state drive thermal bracket from the alignment post and lift it from the system board. 3. Slide and remove the solid-state drive1 from the solid-state drive slot. Installing the solid-state drive1 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 23: Removing The Solid-State Drive2

    Steps 1. Align the notch on the solid-state drive1 with the tab on the solid-state drive slot. 2. Gently slide the solid-state drive1 into the solid-state drive slot. 3. Slide the solid-state drive thermal bracket into the alignment post on the system board. 4.

  • Page 24: Installing The Solid-State Drive2

    Steps 1. Remove the screw (M2x2) that secures the solid-state drive thermal bracket and the solid-state drive2 to the system board. 2. Slide the solid-state drive thermal bracket from the alignment post and lift it from the system board. 3. Slide and remove the solid-state drive2 from the solid-state drive slot. Installing the solid-state drive2 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 25: Installing The M.2 2230 Solid-State Drive

    Steps 1. Align the notch on the solid-state drive2 with the tab on the solid-state drive slot. 2. Gently slide the solid-state drive2 into the solid-state drive slot. 3. Slide the solid-state drive thermal bracket into the alignment post on the system board, and align the screw hole on the solid-state drive thermal bracket with the screw hole on the system board.

  • Page 26: Fans

    2. Secure the M.2 2230 solid-state drive to the bracket with a M2x2 screw. 3. To install the M.2 2230 solid-state drive card to the solid-state drive card slot1, see installing the solid state drive1. To install the M.2 2230 solid-state drive card to the solid-state drive card slot2, see installing the solid state drive2.

  • Page 27: Installing The Right Fan

    Steps 1. Disconnect the fan cable from the system board. 2. Remove the two screws (M2x4) that secure the fan to the system board and palm-rest and keyboard assembly. 3. Slide the fan out of the heat sink and then lift it from the palm-rest and keyboard assembly. Installing the right fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 28: Removing The Left Fan

    Steps 1. Connect the fan cable to the system board. 2. Slide fan below the heat sink and align the screw holes on fan with the screw holes on the system board and palm-rest and keyboard assembly. 3. Replace the two screws (M2x4) that secure the fan to the system board and palm-rest and keyboard assembly. Next steps 1.

  • Page 29: Installing The Left Fan

    Steps 1. Remove the two screws (M2x4) that secure the I/O-board shield to the fan and palm-rest and keyboard assembly. 2. Lift the I/O-board shield off the system board. 3. Remove the screw (M2x4) that secures the fan to the system board. 4.

  • Page 30: Heat Sink

    Steps 1. Slide fan below the heat sink and align the screw hole on fan with the screw hole on the palm-rest and keyboard assembly. 2. Replace the screw (M2x4) that secures the fan to the system board. 3. Connect the fan cable to the system board. 4.

  • Page 31: Installing The Heat Sink

    Steps 1. In reverse sequential order (as indicated on the heat sink), loosen the four captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 32: Speakers

    Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the four captive screws that secure the heat sink to the system board.

  • Page 33: Installing The Speakers

    Steps 1. Peel the tape, and disconnect the speaker cable from the system board. 2. Peel the tapes that secure the speaker cable to the battery. 3. Remove the two screws (M2x2) that secure the speakers to the palm-rest and keyboard assembly. 4.

  • Page 34: Led Board

    Steps 1. Using the alignment posts and rubber grommets, place the speakers on the slots of the palm-rest and keyboard assembly. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Adhere the tapes that secure the speaker cable to the battery. 4.

  • Page 35: Installing The Led Board

    Steps 1. Carefully lift the actuator to open the LED board connector on the system board. 2. Slide the LED board cable out from the connector on the system board. 3. Gently peel the LED board cable that is adhered to the palm-rest and keyboard assembly. 4.

  • Page 36: I/O Board

    Steps 1. Carefully adhere the LED board onto the palm-rest and keyboard assembly. 2. Lift open the actuator and insert the LED board cable into the connector on the system board. 3. Close the actuator to firmly fix the LED board cable to the system board. Next steps 1.

  • Page 37: Installing The I/O Board

    Steps 1. Disconnect the I/O-board cable from the system board and I/O board. 2. Lift the I/O-board cable from the system board. 3. Disconnect the screw (M2x4) that secures the USB Type-C port bracket to the system board and lift the bracket off the I/O board.

  • Page 38: Display Assembly

    Steps 1. Place the I/O board on the palm-rest and keyboard assembly. 2. Align the screw hole on the USB Type-C port bracket with the screw hole on the system board. 3. Connect the screw (M2x4) that secures the USB Type-C port bracket to the system board. NOTE: Ensure to connect IO marked side of the I/O-board cable to the I/O daughter board and the side marked MB to the system board.
  • Page 39 Removing and installing components...

  • Page 40: Installing The Display Assembly

    Steps 1. Loosen the three captive screws that secure the display-assembly cable bracket to the system board. 2. Lift the display-assembly cable bracket off the system board. 3. Remove the two screws (M1.6x3) that secure the display-assembly cable holder to the palm-rest and keyboard assembly. 4.
  • Page 41 Removing and installing components...
  • Page 42 Steps 1. Slide the palm-rest and keyboard assembly under the display-assembly hinges. 2. Align the screw holes on the palm-rest assembly with the screw holes on the right and left display-assembly hinges. 3. Replace the four screws (M2.5x5.5) and (M2.5x5.5) that secure the left hinge to the system board and the palm-rest and keyboard assembly.

  • Page 43: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can reconnect the cables correctly after you replace the system board. NOTE: The Service Tag of your computer is stored in the system board.
  • Page 44 Removing and installing components...
  • Page 45 Steps 1. Loosen the three captive screws that secure the display-assembly cable bracket to the system board. 2. Lift the display-assembly cable bracket off the system board. 3. Remove the two screws (M1.6x3) that secure the display-assembly cable holder to the palm-rest and keyboard assembly. 4.

  • Page 46: Installing The System Board

    7. Open the latch, and disconnect the fingerprint reader-board cable from the system board. 8. Remove the two screws (M2x4) that secure the USB Type-C bracket to the palm-rest and keyboard assembly. 9. Lift the USB Type-C bracket from the palm-rest and keyboard assembly. 10.
  • Page 47 Removing and installing components...
  • Page 48 Steps 1. Hold the system board firmly at the top and bottom portions of the system board. CAUTION: DO NOT hold the system board at the sides on the left and right as it will damage the system board. 2. Place the system board on the palm-rest and keyboard assembly. 3.

  • Page 49: Palm-Rest And Keyboard Assembly

    10. Connect the keyboard cable to the system board and close the latch to secure the cable. 11. Connect the antenna cables to the wireless card. 12. Align the screw hole on the wireless-card bracket with the screw hole on the system board. 13.

  • Page 50: Installing The Palm-Rest And Keyboard Assembly

    After performing the steps in the pre-requisites, you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.
  • Page 51 Next steps 1. Install the system board. 2. Install the display assembly. 3. Install the board. 4. Install the left fan. 5. Install the right fan. 6. Install the heat sink. 7. Install the solid state drive2. 8. Install the solid state drive1.

  • Page 52: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Operating system Your Precision 5560 supports the following operating systems: ● Windows 11 Home, 64-bit ●...

  • Page 53: Chapter 4: System Setup

    Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.

  • Page 54: Boot Sequence

    Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...
  • Page 55 Table 2. System setup options—System information menu (continued) Overview Battery State Displays the battery state. Health Displays the battery health. AC Adapter Displays whether an AC adapter is connected. If connected, the AC adapter type. PROCESSOR Processor Type Displays the processor type. Maximum Clock Speed Displays the maximum processor clock speed.
  • Page 56 Table 3. System setup options—Boot options menu (continued) Boot options By default, Windows Boot Manager is selected By default, UEFI Hard Drive is selected Boot Sequence Displays the boot sequence. Advanced Boot Options Enable UEFI Network Stack Enables or disables UEFI Network Stack. Default: ON UEFI Boot Path Security Enables or disables the system to prompt the user to enter the Admin...
  • Page 57 Table 4. System setup options—System Configuration menu (continued) System Configuration Enable Thunderbolt Boot Support Enables or disables Thunderbolt Boot Support. Default: OFF EnableThunderbolt (and PCIe behind Enables or disables to allow or disallow PCIe devices to be connected through TBT) pre-boot modules a Thunderbolt adapter during pre-boot.
  • Page 58 Table 6. System setup options—Security menu (continued) Security Default: Disabled Enable Non-Admin Password Changes Enables or disables the user to change the system and hard drive password without the need for admin password. Default: ON Non-Admin Setup Changes Enable UEFI Capsule Firmware Updates Enables or disables BIOS updates through UEFI capsule update packages.
  • Page 59 Table 6. System setup options—Security menu (continued) Security Intel SGX Enables or disables the Intel Software Guard Extensions (SGX) to provide a secured environment for running code/storing sensitive information. Default: Software Control Table 7. System setup options—Passwords menu Passwords Enable Strong Passwords Enables or disables strong passwords.
  • Page 60 Enables the computer to turn on and go to boot when AC power is supplied to the computer. Default: OFF Wake on Dell USB-C Dock Enables connecting a Dell USB-C Dock to wake the computer from Standby. Default: ON Auto On Time Enables the computer to automatically power on for defined days and times.
  • Page 61 Table 11. System setup options—Power Management menu (continued) Power Management Default: Adaptive. Battery settings are adaptively optimized based on your typical battery usage pattern. Enable Advanced Battery Charge Enables Advanced Battery Charge Configuration from the beginning of the Configuration day to a specified work period. Advanced Battery Charged maximizes battery health while still supporting heavy use during the work day.
  • Page 62 Table 13. System setup options—POST Behavior menu (continued) POST Behavior NOTE: Errors deemed critical to the operation of the computer hardware will always halt the computer. Enable Adapter Warnings Enables or disables the computer to display adapter warning messages when adapters with too little power capacity are detected.
  • Page 63 Table 17. System setup options—SupportAssist menu SupportAssist Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery tool. Default: 2. SupportAssist OS Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors.

  • Page 64: Updating The Bios

    Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 65: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 66: Assigning A System Setup Password

    CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended. NOTE: System and setup password feature is disabled. Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set.

  • Page 67: Clearing Bios (System Setup) And System Passwords

    1. Key in your computer's service tag number into the locked BIOS/system setup screen. 2. Convey the code generated to the Dell Tech Support agent. 3. The Dell Tech Support agent will provide a 32 character Master System Password that can be used to access the locked BIO/system setup.

  • Page 68: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 69: Running The Supportassist Pre-Boot System Performance Check

    Running the SupportAssist Pre-Boot System Performance Check Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 70: Real-Time Clock (Rtc Reset)

    Real-Time Clock (RTC Reset) The Real Time Clock (RTC) reset function allows you to recover Dell computer from No POST, No Power or, No Boot like situations. There is no coin-cell battery on this computer, the main battery reserves 2% of its capacity for RTC function.

  • Page 71: Flea Power Release

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 72: Bios Recovery Using Hard Drive

    BIOS recovery using hard drive About this task NOTE: Ensure that you have the previous version and the latest version of the BIOS from the Dell support site available to use. NOTE: Ensure that you have the file type extensions visible in the operating system (OS).

  • Page 73: Bios Recovery Using Usb Drive

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.
  • Page 74 5. The screen will display multiple color bars and change colors on the entire screen to red, green, and blue. 6. Carefully inspect the screen for abnormalities. 7. Press Esc key to exit. NOTE: Dell SupportAssist Pre-boot diagnostics upon launch, initiates an LCD BIST first, expecting a user intervention confirm functionality of the LCD. Troubleshooting...
  • Page 75 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 21. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com Tips Contact Support In Windows search, type Contact Support, and press Enter.

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