Dell Latitude 5530 Service Manual
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Dell Latitude 5530 Service Manual

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Latitude 5530
Service Manual
Regulatory Model: P104F
Regulatory Type: P104F005/P104F006
March 2022
Rev. A00

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Summary of Contents for Dell Latitude 5530

  • Page 1 Latitude 5530 Service Manual Regulatory Model: P104F Regulatory Type: P104F005/P104F006 March 2022 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    BitLocker..................................10 Chapter 2: Removing and installing components................11 Recommended tools................................11 Screw list....................................11 Major components of Latitude 5530..........................12 Subscriber Identity Module (SIM) card........................14 Removing the SIM card.............................. 14 Installing the SIM card..............................15 Micro Secure Digital (SD) Card............................16 Removing the microSD card............................16...
  • Page 4 Installing the 3-cell battery filler..........................39 Installing the 3-cell battery............................40 Removing the 4-cell battery............................41 Installing the 4-cell battery............................42 Battery cable..................................44 Removing the battery cable............................44 Installing the battery cable............................45 Assembly inner frame............................... 46 Removing the assembly inner frame........................46 Installing the assembly inner frame.........................
  • Page 5 Deleting or changing an existing system setup password................120 Clearing BIOS (System Setup) and System passwords..................121 Chapter 5: Troubleshooting....................... 122 Handling swollen Lithium-ion batteries........................122 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 122 Running the SupportAssist Pre-Boot System Performance Check.............. 123 Built-in self-test (BIST)..............................123 M-BIST..................................123 LCD Power rail test (L-BIST)..........................124...
  • Page 6 Recovering the operating system..........................126 Real-Time Clock (RTC Reset)............................126 Auto RTC reset................................126 Backup media and recovery options........................... 127 WiFi power cycle................................127 Drain residual flea power (perform hard reset)......................127 Chapter 6: Getting help and contacting Dell................128 Contents...

  • Page 7: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 8: Safety Precautions

    Ensure that your computer is shut down and the AC adapter is disconnected. a. Hold <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. b. Press any key to continue.

  • Page 9: Esd Field Service Kit

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. Two recognized types of ESD damage are catastrophic and intermittent failures.

  • Page 10: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 11: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and...

  • Page 12: Major Components Of Latitude 5530

    M2x2 Display assembly M2.5x5 (display hinge to palm-rest assembly) Display hinge M2.5x3.5 (display hinge to display back cover) Display panel M2.5x3.5 Major components of Latitude 5530 The following image shows the major components of Latitude 5530. Removing and installing components...
  • Page 13 1. Base cover 2. Battery 3. System fan 4. Memory module 5. System board 6. Keyboard assembly 7. Speakers 8. Palm-rest assembly Removing and installing components...

  • Page 14: Subscriber Identity Module (Sim) Card

    17. WLAN card NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 15: Installing The Sim Card

    Steps 1. Insert a pin into the hole of the SIM card tray and push inward until the tray is released 2. Slide the SIM card tray out of the slot on the computer. 3. Remove the SIM card from the SIM card tray. 4.

  • Page 16: Micro Secure Digital (Sd) Card

    Steps 1. Insert a pin into the hole of the SIM card tray and push inward until the tray is released 2. Slide the SIM card tray out of the slot on the computer. 3. Place the SIM card into the SIM card tray with the metallic contact facing up. 4.

  • Page 17: Installing The Microsd Card

    Steps 1. Push the microSD card to release it from the computer. 2. Slide the microSD card out of the computer. Installing the microSD card About this task The following image indicates the location of the microSD card and provides a visual representation of the installation procedure. Steps 1.

  • Page 18: Base Cover

    Next steps 1. Follow the procedure in after working inside your computer. Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the microSD card. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure.

  • Page 19: Installing The Base Cover

    Steps 1. Loosen the eight captive screws that secure the base cover to the palm-rest assembly. 2. Using a plastic scribe, pry the base cover from the U-shaped indents at the top edge of the base cover to remove the base cover from the palm-rest assembly and keyboard assembly.
  • Page 20 Steps 1. Align the screw holes on the base cover with the screw holes on the palm-rest assembly, and then snap the base cover into place. 2. Tighten the eight captive screws that secure the base cover to the palm-rest assembly. Removing and installing components...

  • Page 21: Wlan Card

    Next steps 1. Install the microSD card. 2. Install the card. 3. Follow the procedure in after working inside your computer. WLAN card Removing the WLAN card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card.

  • Page 22: Installing The Wlan Card

    1. Loosen the captive screw that secures the WLAN card bracket to the WLAN card. 2. Remove the WLAN card bracket off the WLAN card. 3. Disconnect the antenna cables from the WLAN card. 4. Remove the WLAN card at an angle from the WLAN card slot. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 23: Wwan Card

    Table 2. Antenna-cable color scheme Connectors on the WLAN card Antenna-cable color Auxiliary (black triangle) Black 2. Align the notch on the WLAN card with the tab on the WLAN-card slot. 3. Slide the WLAN card at an angle into the WLAN-card slot. 4.

  • Page 24: Installing The Wwan Card

    Steps 1. Loosen the captive screw that secures the WWAN card bracket to the WWAN card. 2. Slide and remove the WWAN-card bracket off the WWAN card. 3. Disconnect the antenna cables from the WWAN card. 4. Slide at an angle and remove the WWAN card from the WWAN-card slot. Installing the WWAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 25 5. Tighten the captive screw to secure the WWAN-card bracket to the WWAN card. NOTE: For instructions on how to find your computer's IMEI (International Mobile Station Equipment Identity) number, see the knowledge base article 000143678 at www.dell.com/support. Next steps 1. Install the base cover.

  • Page 26: Solid-State Drive

    Solid-state drive Applying the solid-state drive thermal pad About this task The following image indicates the re-usable solid-state drive thermal pad. Steps NOTE: While replacing the system board, if a thermal pad is present in the solid-state drive slot, peel and transfer the re-useable thermal pad to the new replacement system board.
  • Page 27 2. Remove the card. 3. Remove the microSD card. 4. Remove the base cover. About this task NOTE: You can refer the below procedure to remove the M.2 2280 solid-state drive from SLOT 1 and SLOT 2. NOTE: SLOT1 supports only PCIe Gen4 Solid-state drive and does not support any Intel Optane. NOTE: SLOT2 supports only PCIe Gen3 Solid-state drive and Intel Optane.

  • Page 28: Installing The M.2 2280 Solid-State Drive

    Figure 2. M.2 2280 solid-state drive with bracket Steps 1. Removing M.2 2280 solid-state drive without bracket: a. Remove the (M2x4) screw that secures the M.2 2280 solid-state drive to its slot on the system board. b. Slide at an angle and remove the M.2 2280 solid-state drive from the solid-state drive slot on the system board. 2.
  • Page 29 Figure 3. M.2 2280 solid-state drive without bracket Figure 4. M.2 2280 solid-state drive with bracket Steps 1. Installing M.2 2280 solid-state drive without bracket: a. Align the notch on the solid-state drive with the tab on the solid-state drive slot. b.

  • Page 30: Removing The M.2 2230 Solid-State Drive

    c. Align the screw holes on the solid-state drive bracket with the screw holes on the system board. d. Replace the two (M2x3) screws to secure the solid-state drive bracket to the system board. Next steps 1. Install the base cover.

  • Page 31: Removing The M.2 2230 Solid-State Drive Holder

    Figure 6. M.2 2230 solid-state drive with bracket Steps 1. Removing M.2 2230 solid-state drive without bracket: a. Remove the (M2x4) screw that secures the M.2 2230 solid-state drive to its slot on the system board. b. Slide at an angle and remove the M.2 2230 solid-state drive from the solid-state drive slot on the system board. 2.

  • Page 32: Installing The M.2 2230 Solid-State Drive Holder

    Steps Pry and remove the M.2 2230 solid-state drive holder from the screw hole on the system board. Installing the M.2 2230 solid-state drive holder Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the M.2 2230 solid-state drive holder and provides a visual representation of the installation procedure.

  • Page 33: Installing The M.2 2230 Solid-State Drive

    Steps Align and insert the solid-state drive holder on the system board to accommodate the M.2 2230 solid-state drive. Next steps 1. Install the base cover. 2. Install the microSD card. 3. Install the card. 4. Follow the procedure in after working inside your computer.

  • Page 34: Memory Modules

    Figure 8. M.2 2230 solid-state drive with bracket Steps 1. Installing M.2 2230 solid-state drive without bracket: a. Align the notch on the solid-state drive with the tab on the solid-state drive slot. b. Slide the M.2 2230 solid-state drive at an angle into its slot on the system board. c.

  • Page 35: Installing The Memory Modules

    Steps 1. Pry the securing clips from both side of the memory module until the memory module pops up. 2. Remove the memory module from the memory-module slot. NOTE: Repeat step 1 and 2 if there are two memory modules. Installing the memory modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 36: Battery

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 37: Removing The 3-Cell Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 38: Removing The 3-Cell Battery Filler

    Steps 1. Disconnect the battery cable from the system board, if it was not disconnected earlier. 2. Loosen the three captive screws that secure the battery to the palm-rest assembly. 3. Lift the battery off the palm-rest assembly. Removing the 3-cell battery filler Prerequisites 1.

  • Page 39: Installing The 3-Cell Battery Filler

    Steps 1. Slide the battery filler outwards to release it from the tabs in the battery. 2. Remove the battery filler from the 3-cell battery. Installing the 3-cell battery filler Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the 3-cell battery filler and provides a visual representation of the installation procedure.

  • Page 40: Installing The 3-Cell Battery

    Steps 1. Align the tab holes on the battery filler with the tabs on the 3-cell battery. 2. Slide the battery filler into the 3-cell battery until it locks in place. Next steps 1. Install the 3-cell battery. 2. Install the base cover.

  • Page 41: Removing The 4-Cell Battery

    NOTE: If battery is disconnected from system board for service, then there is a delay during system boot-up as the system undergoes RTC battery reset. Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest assembly. 2.

  • Page 42: Installing The 4-Cell Battery

    4. Remove the base cover. NOTE: If battery is disconnected from system board for service, then there is a delay during system boot-up as the system undergoes RTC battery reset. About this task The following images indicate the location of the battery and provide a visual representation of the removal procedure. Steps 1.
  • Page 43 NOTE: If battery is disconnected from system board for service, then there is a delay during system boot-up as the system undergoes RTC battery reset. Steps 1. Align and place the battery into its slot on the palm-rest assembly. 2. Tighten the three captive screws to secure the battery to the palm-rest assembly. 3.

  • Page 44: Battery Cable

    Battery cable Removing the battery cable Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the microSD card. 4. Remove the base cover. 5. Remove the 3-cell battery 4-cell battery. NOTE: If battery is disconnected from system board for service, then there is a delay during system boot-up as the system undergoes RTC battery reset.

  • Page 45: Installing The Battery Cable

    3. Remove the battery cable away from the battery. Installing the battery cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the battery cable and provides a visual representation of the installation procedure. Steps 1.

  • Page 46: Assembly Inner Frame

    Assembly inner frame Removing the assembly inner frame Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the microSD card. 4. Remove the base cover. 5. Remove the WLAN card. 6. Remove the WWAN card.

  • Page 47: Installing The Assembly Inner Frame

    Steps 1. Unroute the antenna cables from the routing guides on the assembly inner frame. 2. For computers shipped with fingerprint reader: a. Remove the screw (M2x4) that secures the fingerprint bracket to the assembly inner frame. b. Disconnect the speaker cable from the connector on the system board, and unroute the speaker cable from the routing guides on the assembly inner frame.
  • Page 48 Removing and installing components...

  • Page 49: Led Board

    Steps 1. Align the screw holes on the assembly inner frame with the screw holes on the system board and the palm-rest assembly. NOTE: Ensure that the tab on the top-left corner of the assembly inner frame is installed underneath the tab on the palm-rest assembly.

  • Page 50: Installing The Led Board

    Steps 1. Open the latch and disconnect the smart-card reader cable from the connector on the USH-daughter board. 2. Remove the smart-card reader cable away from the USH-daughter board. 3. Disconnect the LED-board cable from the connector on the system board and unroute the cable. 4.
  • Page 51 Steps 1. Align the screw hole on the LED board with the screw hole on the palm-rest assembly. 2. Replace the (M2x3) screw to secure the LED board to the palm-rest assembly. 3. Route the LED-board cable and connect the cable to the connector on the system board. 4.

  • Page 52: System Fan

    System fan Removing the system fan Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the microSD card. 4. Remove the base cover. 5. Remove the 3-cell battery 4-cell battery. About this task The following images indicate the location of the system fan and provide a visual representation of the removal procedure.

  • Page 53: Installing The System Fan

    Installing the system fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the system fan and provide a visual representation of the installation procedure. Steps 1.

  • Page 54: Heat Sink

    Heat sink Removing the heat sink (for computers shipped with integrated graphics card) Prerequisites 1. Follow the procedure in before working inside your computer. CAUTION: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 55: Installing The Heat Sink (For Computers Shipped With Integrated Graphics Card)

    Steps 1. Remove the (M2x3) screw that secures the heat sink to the palm-rest assembly. 2. Loosen the four captive screws that secure the heat sink to the system board. 3. Lift the heat sink off the system board. Installing the heat sink (for computers shipped with integrated graphics card) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 56: Removing The Heat Sink (For Computers Shipped With Discrete Graphics Card)

    Next steps 1. Install the 3-cell battery 4-cell battery. 2. Install the base cover. 3. Install the microSD card. 4. Install the card. 5. Follow the procedure in after working inside your computer. Removing the heat sink (for computers shipped with discrete graphics card) Prerequisites 1.

  • Page 57: Installing The Heat Sink (For Computers Shipped With Discrete Graphics Card)

    Steps 1. Remove the (M2x3) screw that secures the heat sink to the palm-rest assembly 2. Loosen the seven captive screws that secure the heat sink to the system board. 3. Lift the heat sink off the system board. Installing the heat sink (for computers shipped with discrete graphics card) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 58 Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. Tighten the seven captive screws to secure the heat sink to the system board. 3. Replace the (M2x3) screw to secure the heat sink to the palm-rest assembly. Next steps 1.

  • Page 59: Speakers

    Speakers Removing the speaker Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the microSD card. 4. Remove the base cover. 5. Remove the 3-cell battery 4-cell battery. 6. Remove the assembly inner frame.

  • Page 60: System Board

    About this task The following image indicates the location of the speaker and provides a visual representation of the installation procedure. Steps 1. Align and place the speakers on the palm-rest assembly. 2. Route the speaker cable through the routing guide on the palm-rest assembly. Next steps 1.
  • Page 61 7. Remove the WLAN card. 8. Remove the WWAN card. 9. Remove the heat sink (integrated) heat sink (discrete). 10. Remove the 3-cell battery 4-cell battery. 11. Remove the system fan. 12. Remove the assembly inner frame. About this task The following images indicate the location of the system board and provide a visual representation of the removal procedure.
  • Page 62 Removing and installing components...
  • Page 63 NOTE: The system board can be removed and installed along with the thermal module attached, to preserve the thermal bond between the system board and heat sink. In order to do so, technicians must remove the two M2x3 screws securing the system fan to the palm-rest assembly.

  • Page 64: Installing The System Board

    Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the system board and provides a visual representation of the installation procedure. 1.
  • Page 65 Removing and installing components...
  • Page 66 Steps 1. Flip the system board and connect the coin-cell battery cable to the connector on the system board. 2. Flip over and slide the system board to make the USB Type-C connector to toe-in to the hinge saddle and align the screw holes on the system board with the screw holes on the palm-rest assembly.

  • Page 67: Power-Button Board

    14. Align the screw holes on the eDP cable bracket with the screw holes on the system board. 15. Replace the two (M2x3) screws to secure the eDP cable bracket to the system board. Next steps 1. Install the assembly inner frame.

  • Page 68: Installing The Power-Button Board

    Steps 1. Remove the two (M2x2) screws that secure the power-button board to the palm-rest assembly. 2. Lift the power-button board off the palm-rest assembly. Installing the power-button board About this task The following images indicate the location of the power-button board and provide a visual representation of the installation procedure.
  • Page 69 Steps 1. Align and place the power-button board on the palm-rest assembly. 2. Replace the two screws (M2x2) that secure the power-button board to the palm-rest assembly. Next steps 1. Install the system board. NOTE: The system board can be installed with the heat sink attached in order to simplify the procedure and preserve the thermal bond between the system board and heat sink.

  • Page 70: Smart Card Reader

    Smart card reader Removing the smart card reader Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the microSD card. 4. Remove the base cover. 5. Remove the WLAN card. 6. Remove the WWAN card.

  • Page 71: Installing The Smart Card Reader

    Steps 1. Open the latch and disconnect the smart card reader cable from the connector on the USH board. 2. Remove the two (M2x3) screws that secure the smart card reader to the palm-rest assembly. 3. Lift the smart card reader off the palm-rest assembly. Installing the smart card reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 72 Steps 1. Align and place the smart card reader on the palm-rest assembly. 2. Replace the two (M2x3) screws that secure the smart card reader to the palm-rest assembly. 3. Connect the smart card reader cable to the connector on the USH board. Next steps 1.

  • Page 73: Keyboard Assembly

    Keyboard assembly Removing the keyboard assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the microSD card. 4. Remove the base cover. 5. Remove the WLAN card. 6. Remove the WWAN card.

  • Page 74: Installing The Keyboard Assembly

    Steps 1. Open the latch and disconnect the backlight cable and the keyboard cable from the connector on the touchpad. 2. Open the plastic tapes on the keyboard assembly to access the keyboard assembly screws. 3. Remove the twenty-six (M2x2) screws that secure the keyboard assembly to the palm-rest assembly. 4.
  • Page 75 Steps 1. Align and place the keyboard assembly on the palm-rest assembly. 2. Replace the twenty-six (M2x2) screws that secure the keyboard assembly to the palm-rest assembly. 3. Close the plastic tapes to cover the keyboard assembly screws. 4. Connect the backlight cable and the keyboard cable to the connector on the touchpad. Next steps 1.

  • Page 76: Keyboard Bracket

    Keyboard bracket Removing the keyboard bracket Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the microSD card. 4. Remove the base cover. 5. Remove the WLAN card. 6. Remove the WWAN card.

  • Page 77: Installing The Keyboard Bracket

    Installing the keyboard bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the keyboard bracket and provides a visual representation of the installation procedure.

  • Page 78: Display Assembly

    Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the microSD card. 4. Remove the base cover. 5. Remove the WLAN card. 6. Remove the WWAN card.
  • Page 79 Removing and installing components...

  • Page 80: Installing The Display Assembly

    Steps 1. Peel the adhesive tape and disconnect the sensor-board cable from the connector on the system board. 2. Unroute the antenna cables from the routing guide. 3. Remove the two (M2x3) screws that secure the eDP cable bracket to the system board. 4.
  • Page 81 Removing and installing components...

  • Page 82: Display Bezel

    Steps 1. Place the display assembly on the computer, and align the screw holes on the display hinges with screw holes on the system board. 2. Replace the six (M2.5x5) screws to secure the display hinges to the system board. 3.

  • Page 83: Installing The Display Bezel

    About this task The following images indicate the location of the display bezel and provide a visual representation of the removal procedure. Steps NOTE: The display bezel is adhered to the display panel with adhesive. Insert a plastic scribe into the recesses near both hinge caps to start the prying process to release the display bezel.

  • Page 84: Display Panel

    Steps NOTE: While installing the replacement display bezel for the models that are shipped with a camera, carefully peel off the piece of tape that is used to secure the camera shutter to the replacement display bezel. CAUTION: You must take extra care when peeling the tape. An abrupt peeling may remove the camera shutter from the display bezel and damage the camera shutter.
  • Page 85 About this task The following images indicate the location of the display panel and provide a visual representation of the removal procedure. Removing and installing components...
  • Page 86 Removing and installing components...

  • Page 87: Installing The Display Panel

    Steps NOTE: The display panel is preassembled with the display brackets as a single service part. Do not pull the Stretch Release (SR) tapes and separate the brackets from the display panel. 1. Remove the four (M2.5x3.5) screws that secure the display panel to the display back cover. NOTE: While removing the display panel, disengage the display panel tabs from the display cover before flipping it over 2.
  • Page 88 Removing and installing components...
  • Page 89 Steps 1. Connect the display cable to the connector on the display panel and close the latch. 2. Adhere the conductive tape to secure the display cable to the display panel. 3. Insert the display panel tabs into the slots on the display cover. 4.

  • Page 90: Display Hinges

    Display hinges Removing the display hinges Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the microSD card. 4. Remove the base cover. 5. Remove the display assembly. 6. Remove the display bezel.

  • Page 91: Installing The Display Hinges

    2. Lift and remove the right hinge from the display back cover. 3. Remove the (M2.5x3.5) screw that secures the left hinge to the display back cover. 4. Lift and remove the left hinge from the display back cover. Installing the display hinges Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 92: Camera/Microphone Module

    Next steps 1. Install the display panel. 2. Install the display bezel. 3. Install the display assembly. 4. Install the base cover. 5. Install the microSD card. 6. Install the card. 7. Follow the procedure in after working inside your computer.

  • Page 93: Installing The Camera/Microphone Module

    Installing the camera/microphone module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the camera/microphone module and provides a visual representation of the installation procedure.

  • Page 94: Installing The Infrared Camera Module

    About this task The following images indicate the location of the infrared camera module and provide a visual representation of the removal procedure. Steps 1. Peel the two conductive tapes that secure the camera/microphone module in place. 2. Disconnect the camera/microphone cable from the connector on the camera/microphone module. 3.

  • Page 95: Edp/Display Cable

    Steps 1. Align and place the infrared camera module into the slot on the display back cover. 2. Connect the infrared camera cable to the connector on the infrared camera module. Next steps 1. Install the display hinges. 2. Install the display panel.

  • Page 96: Installing The Edp Cable

    Steps 1. Disconnect the eDP cable from the connector on the camera module. 2. Peel the conductive tape and unroute the eDP cable to release it from adhesive and lift the eDP cable from the display back cover. Installing the eDP cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 97: Sensor Board

    Steps 1. Connect the eDP cable to the connector on the camera module. 2. Adhere the eDP cable to the display back cover. 3. Adhere the conductive tape and route the eDP cable to the display back cover. Next steps 1.

  • Page 98: Installing The Sensor Board

    3. Remove the microSD card. 4. Remove the base cover. 5. Remove the display assembly. 6. Remove the display bezel. 7. Remove the display panel. About this task The following images indicate the location of the sensor board and provide a visual representation of the removal procedure. Steps 1.

  • Page 99: Display Back Cover

    Steps 1. Align and place the sensor board on the display back cover. 2. Connect the display cable to the connector on the sensor board and close the latch. Next steps 1. Install the display panel. 2. Install the display bezel.

  • Page 100: Installing The Display Back Cover

    Steps After performing the steps in the pre-requisites, we are left with the display back cover. Installing the display back cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the display back cover and provides a visual representation of the installation procedure.

  • Page 101: Dummy Sim-Card Slot Filler

    Steps Place the display back cover on a flat surface. Next steps 1. Install the sensor board. 2. Install the eDP/display cable. 3. Install the camera/microphone module. 4. Install the display hinges. 5. Install the display panel. 6. Install the display bezel.

  • Page 102: Installing The Dummy Sim-Card Slot Filler

    NOTE: The system board can be removed with the heat sink attached in order to simplify the procedure and preserve the thermal bond between the system board and heat sink. 11. Remove the smart card reader. 12. Remove the keyboard assembly.

  • Page 103: Palm-Rest Assembly

    Steps 1. Place the dummy SIM-card slot filler into its compartment on the palm rest. NOTE: Ensure that the dummy SIM-card slot filler is aligned with the ribs on the palm-rest assembly. 2. Press the dummy SIM-card slot filler until it clicks into place and ensure it fits securely into the SIM card slot. Next steps 1.

  • Page 104: Installing The Palm-Rest Assembly

    3. Remove the microSD card. 4. Remove the base cover. 5. Remove the WLAN card. 6. Remove the WWAN card. 7. Remove the 3-cell battery 4-cell battery. 8. Remove the system fan. 9. Remove the assembly inner frame. 10. Remove the system board.
  • Page 105 Steps Place the palm-rest assembly on a flat surface. Next steps 1. Install the dummy SIM-card slot filler (only for non-WWAN configuration). 2. Install the display assembly. 3. Install the keyboard assembly 4. Install the smart card reader. 5. Install the system board.

  • Page 106: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 107: Chapter 4: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 108: One Time Boot Menu

    One time boot menu To enter one time boot menu, turn on your computer, and then press F12 immediately. NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ●...
  • Page 109 Table 5. System setup options—System information menu (continued) Overview Processor L3 Cache Displays the processor L3 Cache size. Microcode Version Displays the microcode version. Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used. Memory Information Memory Installed Displays the total computer memory installed.
  • Page 110 By default, the Video/Power only on Type-C Ports option is disabled. Type-C Dock Override Enables to use connected Type-C Dell Dock to provide data stream with external USB ports disabled. When Type-C Dock override is enabled, the Video/Audio/Lan submenu is activated.
  • Page 111 Table 7. System setup options—Integrated Devices menu (continued) Integrated Devices By default, the Lan option is enabled. Miscellaneous Devices Enable or disable Fingerprint Reader device. By default, the Enable Fingerprint Reader Device option is enabled. Unobtrusive Mode Enable Unobtrusive Mode Enable or disable all the computer light and sound.
  • Page 112 Table 10. System setup options—Connection menu (continued) Connection By default, the Enabled with PXE option is enabled. Enable UEFI Network Stack Enable or disable UEFI Network Stack. By default, the Enable UEFI Network Stack and Enabled w/PXE option are enabled. Wireless Device Enable WWAN/GPS Enable or disable the internal WWAN/GPS device...
  • Page 113 By default, the Optimized option is enabled. USB Wake Support Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock will wake the computer from standby. By default, the Wake on Dell USB-C Dock option is enabled. Block Sleep Enables to block entering sleep (S3) mode in the operating system.
  • Page 114 Table 12. System setup options—Security menu (continued) Security By default, the PPI ByPass for clear Commands option is disabled. Intel Total Memory Encryption Total Memory Encryption Enable or disable you to protect memory from physical attacks including freeze spray, probing DDR to read the cycles, and others. By default, the Total Memory Encryption option is disabled.
  • Page 115 Allow Non-Admin PSID Revert Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives from the Dell Security Manager prompt. By default, the option is disabled. Table 14. System setup options—Update, Recovery menu...
  • Page 116 Table 15. System setup options—System Management menu (continued) System Management By default, the option is disabled. Wake on LAN Wake on LAN Enable or disable the computer to power on by special LAN signals when it receives a wakeup signal from the WLAN. By default, the Disabled option is selected.
  • Page 117 Table 18. System setup options—Virtualization menu Virtualization Intel Virtualization Technology Enable Intel Virtualization Technology Specify whether a Virtual Machine Monitor (VMM) can utilize the additional (VT) hardware capabilities provided by Intel Virtualization Technology. By default, the option is enabled. VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I/O.

  • Page 118: Updating The Bios

    1. Follow the procedure from step 1 to step 6 in Updating the BIOS in Windows to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information, search in the Knowledge Base Resource at www.dell.com/support. BIOS setup...

  • Page 119: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 120: System And Setup Password

    System and setup password Table 21. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.

  • Page 121: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 122: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 123: Running The Supportassist Pre-Boot System Performance Check

    Running the SupportAssist Pre-Boot System Performance Check Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 124: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.
  • Page 125 (AC, battery, coin cell) and errors drain flea power by pressing and holding down power button for 3~5 seconds. CPU failure ● Run the Dell Support Assist/Dell Diagnostics tool. ● If problem persists, replace the system board. System board failure (included ●...

  • Page 126: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 127: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...

  • Page 128: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 24. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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