HP Z238 User Manual
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HP Z238 User Manual

HP Z238 User Manual

Microtower workstation
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HP Z238 Microtower Workstation

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  • Page 1 User Guide HP Z238 Microtower Workstation...
  • Page 2 Microsoft and Windows are either registered L.P. change without notice. The only warranties for trademarks or trademarks of Microsoft HP products and services are set forth in the Corporation in the United States and/or other First Edition: January 2016 express warranty statements accompanying countries.
  • Page 3 About this guide This guide provides setup and troubleshooting information for the HP Z238 Microtower Workstation. It includes these topics: Guide topics Locating HP resources on page 1 Workstation features on page 5 Setting up the workstation on page 8...
  • Page 4 About this guide...

  • Page 5: Table Of Contents

    Table of contents 1 Locating HP resources ............................ 1 Product information .............................. 1 Product support ..............................2 Product documentation ............................3 Product diagnostics ............................... 3 Product updates ..............................4 2 Workstation features ............................. 5 Workstation components ............................5 Front panel ............................5 Rear panel ............................
  • Page 6 HP Support Assistant ...................... 17 Using HP PC Hardware Diagnostics ................17 How to access and run HP PC Hardware Diagnostics ........18 Downloading HP PC Hardware Diagnostics to a USB device ......18 Before you call for technical support ................19 Backing up, restoring, and recovering in Windows 10 ...........
  • Page 7 8 Diagnostics and minor troubleshooting ......................37 Contacting support .............................. 37 Locating ID labels ..............................38 Locating warranty information ........................... 38 HP troubleshooting resources and tools ......................39 Online support ........................... 39 HP Support Center ......................39 HP Chat Support ......................39 Customer Advisories, Customer and Security Bulletins, and Customer Notices ...
  • Page 8 viii...

  • Page 9: Locating Hp Resources

    Locating HP resources This section provides information on the following resources for your HP workstation: Product information ● Product support ● Product documentation ● Product diagnostics ● Product updates ● Product information Topic Location Technical specifications Go to http://www.hp.com/go/quickspecs. In the left pane, select your region and then select Workstations.

  • Page 10: Product Support

    You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments.

  • Page 11: Product Documentation

    To learn how to remove and replace workstation components, go to http://www.hp.com/go/sml. Product notifications Subscriber’s Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Sign up at http://www.hp.com/go/subscriberschoice.

  • Page 12: Product Updates

    Note the BIOS version and date and compare it with the versions that appear on the HP website. Operating systems For information, go to the following locations: QuickSpecs: Go to http://www.hp.com/go/quickspecs. In the left pane, select your ● region and then select Workstations. Windows operating systems: Go to http://www.support.microsoft.com.

  • Page 13: Workstation Features

    Workstation components ● Product specifications ● Workstation components This section describes the HP Z238 Microtower Workstation components. For complete and current information on supported accessories and components for the workstation, see http://partsurfer.hp.com. Front panel Optional optical disc drive (not shown) USB 3.0 ports, SuperSpeed (2)

  • Page 14: Rear Panel

    Simultaneous usage of integrated Intel HD graphics and discrete graphics cards (in order to drive more than two displays) can be enabled using the Computer (F10) Setup Utility. However, HP recommends using only discrete graphics cards when attaching three or more displays.

  • Page 15: Product Specifications

    Product specifications Workstation weights and dimensions Standard 6.99 kg 15.41 lb configuration Minimum Weight 6.42 kg 14.15 lb configuration Maximum 7.7 kg 16.98 lb configuration Height 35.5 cm 14 in Chassis dimensions Width 17.0 cm 6.7 in Depth 34.0 cm 13.4 in Environmental specifications Operating: 5°C to 35°C (40°F to 95°F)

  • Page 16: Setting Up The Workstation

    Setting up the workstation This chapter describes how to set up your workstation. Ensuring proper ventilation ● Setup procedures ● Adding monitors ● Installing optional components ● Security ● Product recycling ● Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines: Operate the workstation on a sturdy, level surface.

  • Page 17: Setup Procedures

    Never restrict the incoming or outgoing airflow of the workstation by blocking any vents or air intakes, ● as shown in the following figure. Setup procedures WARNING! To reduce the risk of electric shock or damage to your equipment, observe these practices: •...

  • Page 18: Adding Monitors

    Dual Link DVI (DL-DVI) or DisplayPort output. To get native resolution with DVI, you must use a DL-DVI cable, not standard DVI-I or DVI-D cables. HP workstations do not support all graphics cards. Be sure that a new graphics card is supported before purchasing it. See...

  • Page 19: Finding Supported Graphics Cards

    Be sure you have the correct drivers for the card. See http://www.hp.com for HP-qualified drivers. Install the graphics card according to the video instructions for your workstation at http://www.hp.com/go/sml. Configure the monitor. For details, refer to Microsoft ®...

  • Page 20: Matching Graphics Cards To Monitor Connectors

    Matching graphics cards to monitor connectors The following table describes monitor configuration scenarios. Monitor connector Graphics card interface connector DisplayPort Dual Link DVI HDMI (DP) DisplayPort to ISPLAY VGA adapter DP to DVI DP to DL DVI DP to HDMI DP cable adapter adapter...

  • Page 21: Connecting And Configuring Monitors

    Graphics card with VGA and DL-DVI output — If the workstation does not have a PCIe graphics card, but ● has one or more SVGA and/or DL-DVI outputs, you can connect a monitor to each output. Graphics card with DMS-59 output — If the workstation has a PCIe graphics card with a DMS-59 output, ●...

  • Page 22: Using A Third-Party Graphics Configuration Utility

    Security Some HP workstations have a lock on the side access panel. The key for this lock is shipped attached to the back panel of the workstation chassis. Additional security features reduce the risk of theft and alert when there has been a chassis intrusion. See the Maintenance and Service Guide for your workstation at http://www.hp.com/support/workstation_manuals...

  • Page 23: Setting Up, Backing Up, Restoring, And Recovering Windows 10

    5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the initial Windows setup. We recommend that you register your workstation with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers.

  • Page 24: Finding More Information

    ● compliance with U.S., Canadian, and various international regulations. Accessing User Guides (Linux systems) Double-click the HP User Manuals icon on your desktop. Select the folder for your language. Select the guide you wish to access. If you encounter issues There are several means to diagnose and resolve potential issues.

  • Page 25: Blink Or Beep Codes: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Support Assistant is preinstalled on all HP or Compaq workstations with Windows 10. To access HP Support Assistant in Windows 10, from the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 26: How To Access And Run Hp Pc Hardware Diagnostics

    In the text box, enter the product name, and then click Find my product. – or – To let HP find your products, click Identify now and let HP automatically detect your product. Select your workstation model, and then select your operating system.

  • Page 27: Before You Call For Technical Support

    ● solve diagnostics and online chat features (if internet access is also available). If you have HP Support Assistant, you may access it from the Start screen by clicking the HP ◦ Support Assistant app, clicking My computer, and then clicking Diagnostics.

  • Page 28: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the workstation. ● This step creates a backup of the HP Recovery partition on the workstation. The backup can be used to reinstall the original operating system in cases where the hard disk drive is corrupted or has been replaced.

  • Page 29: Using Windows Tools

    HP. See the Worldwide Telephone Numbers booklet included with the workstation. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 30: Restore And Recovery

    On select products, if you want to recover the workstation's original factory partition and content, or if ● you have replaced the hard disk drive, you can use the Factory Reset option of HP Recovery media. For more information, see...
  • Page 31 Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard disk drive is not working properly.
  • Page 32 Select the optical disc drive or USB flash drive from which you want to boot. Follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard disk drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 33: Setting Up, Backing Up, Restoring, And Recovering Windows 7

    Backing up, restoring, and recovering Windows 7 ● CAUTION: Do not add optional hardware or third-party devices to the HP workstation until the operating system is successfully installed. Adding hardware might cause errors and prevent the operating system from installing correctly.

  • Page 34: Backing Up, Restoring, And Recovering Windows 7

    See Backing up your information on page NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Backing up your information NOTE: Windows includes the User Account Control feature to improve the security of your workstation.

  • Page 35: System Restore

    You can order a recovery media set from support. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://www8.hp.com/us/en/contact-hp/ww-contact-us.html. You can also order the recovery media set by calling support.

  • Page 36: System Recovery From A Recovery Partition Image

    Use the steps provided in this section if you ordered a Windows 7 operating system DVD and Driver DVD. To order a Windows 7 operating system DVD and Driver DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support.
  • Page 37 NOTE: The Driver DVD will load prerequisite software, and then allow you to load drivers. Install the Hardware Enabling Drivers. HP recommends installing all available drivers. You can download applications that came with the workstation at http://www.hp.com. Backing up, restoring, and recovering Windows 7...

  • Page 38: Setting Up And Restoring Linux

    HP Linux driver discs Driver disc ISO images that support proper use and behavior of some Linux OSes on HP workstations may be available on the HP website. Such images include tested drivers that augment and/or replace those found in RHEL, SLED, Ubuntu, or other OSes.

  • Page 39: Setting Up Red Hat Enterprise Linux (Rhel)

    The driver disc is used during this phase. All content added by HP is in the /HP directory on the disc. You can use it to build your own image or to browse the HP content.

  • Page 40: Installing Sled With The Hp Driver Disc

    Setting up Ubuntu HP offers a 64-bit Ubuntu 14.04 LTS preload on some Z series Workstations and supports 64-bit Ubuntu 14.04 on other workstations. Various versions of Ubuntu are certified and supported by Canonical on HP workstations. For more information, go to the Ubuntu Desktop certified hardware search page at http://www.ubuntu.com/...

  • Page 41: Restoring Ubuntu (Preloaded Systems Only)

    When prompted for the administrator password, type the password in the field. Follow the onscreen instructions to install the drivers appropriate to your hardware configuration. Restoring Ubuntu (preloaded systems only) There are several methods available for restoration of the initial factory image. All assume the installed image is in a functional state (at least initially).

  • Page 42: Proprietary Graphics Drivers

    These proprietary drivers are not a standard part of the RHEL, SLED, or Ubuntu distributions because they are not open source. Driver revisions more recent than those at the HP support website are supported directly by the vendor. Chapter 6 Setting up and restoring Linux...

  • Page 43: Updating The Workstation

    ● Upgrading device drivers ● HP is constantly working on improving your total workstation experience. To ensure that the workstation leverages the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis.

  • Page 44: Upgrading Bios

    HP workstation. If you did not purchase your device from HP, HP recommends that you go to the HP website first to see if your device and its drivers have been tested for HP workstation compatibility. If no driver is available, go to the device manufacturer's website to download the latest drivers.

  • Page 45: Diagnostics And Minor Troubleshooting

    ● NOTE: When contacting HP for service or support, you might be asked for the product number (example: PS988AV) of the workstation. If the workstation has a product number, it is generally located next to the 10- or 12-digit serial number of the workstation.

  • Page 46: Locating Id Labels

    To locate an existing Care Pack, go to http://www.hp.com/go/lookuptool. To extend a standard product warranty, go to http://h20565.www2.hp.com/hpsc/wc/public/home and make your selection from the Related Links. HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty. Chapter 8 Diagnostics and minor troubleshooting...

  • Page 47: Hp Troubleshooting Resources And Tools

    HP Chat Support enables you to electronically submit a support ticket to HP over the web. When you submit a support ticket, HP Chat Support collects information about the workstation and passes it to an online support specialist.

  • Page 48: Product Change Notifications

    ● If you have installed an operating system other than the factory-installed operating system, confirm ● that it is supported on your system by going to http://www.hp.com/go/quickspecs. Verify that the internal display panel is lit. ● If the internal display panel is dim, turn up the brightness.

  • Page 49: Customer Self Repair

    NOTE: Some components are not eligible for Customer Self Repair and must be returned to HP for service. Call support for further instructions before attempting to remove or repair these components. More troubleshooting options The following additional information about troubleshooting techniques and tools is provided in the Maintenance and Service Guide at http://www.hp.com/support/workstation_manuals:...

  • Page 50: Routine Care

    Routine Care General cleaning safety precautions Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then ● use the cloth on the component. Always unplug the workstation before cleaning the keyboard, mouse, or air vents.

  • Page 51: Cleaning The Keyboard

    Cleaning the keyboard CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. If the keyboard has an on/off switch, turn it off. ● Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning ●...

  • Page 52: 10 Accessibility

    10 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies.

  • Page 53: Index

    Windows 7 25 Contact HP Support 2 contacting support 44 Contact HP Worldwide 2 audible codes, Windows 10 17 Contact information for HP US environmental specifications 7 HP Care Pack Central 2 backing up HP Chat Support 39 front panel components 5...
  • Page 54 Contact HP Support 2 contacting 37 7 28 Contact HP Worldwide 2 customer bulletins 39 recovery tools, Windows 7 26 Contact information for HP US customer notices 39 recycling HP Chat Support 39 electronic hardware 14 HP Care Pack Central 2...
  • Page 55 HP Z Workstations 1 technical support 19 HP.com 11 troubleshooting 16 Linux 4 troubleshooting suggestions 16 Linux Hardware Matrix for HP turning off workstation 15 Workstations 30 Windows tools 21 Microsoft Support 4 Windows 7 Product return and recycling 14...

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