Contents Before working inside your computer......10 ..................10 Before you begin ...................10 Safety instructions .................11 Recommended tools ....................12 Screw list After working inside your computer......14 Removing the base cover..........15 ....................15 Procedure Replacing the base cover..........18 ....................18 Procedure Removing the battery (half-length)......19 ....................
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Replacing the battery (full-length)......24 ....................24 Procedure ..................24 Post-requisites Removing the hard drive..........25 ................... 25 Prerequisites ....................25 Procedure Replacing the hard drive..........30 ....................30 Procedure ..................30 Post-requisites Removing the solid-state drive (half-length)....31 .................... 31 Prerequisites ....................31 Procedure Replacing the solid-state drive (half-length)....
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Replacing the speakers..........41 ....................41 Procedure ..................41 Post-requisites Removing the wireless card......... 42 ................... 42 Prerequisites ....................42 Procedure Replacing the wireless card......... 44 ....................44 Procedure ..................45 Post-requisites Removing the fans............46 ................... 46 Prerequisites ....................46 Procedure Replacing the fans............49 ....................
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Replacing the memory modules........55 ....................55 Procedure ..................56 Post-requisites Removing the system board........58 ................... 58 Prerequisites ....................59 Procedure Replacing the system board.........62 ....................62 Procedure ..................62 Post-requisites Removing the audio daughter-board......64 ................... 64 Prerequisites ....................64 Procedure Replacing the audio daughter-board......
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Replacing the keyboard..........73 ....................73 Procedure ..................73 Post-requisites Removing the display assembly........74 ................... 74 Prerequisites ....................74 Procedure Replacing the display assembly........78 ....................78 Procedure ..................78 Post-requisites Removing the power-adapter port....... 79 ................... 79 Prerequisites ....................79 Procedure Replacing the power-adapter port........81 ....................
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Replacing the display hinges........89 ....................89 Procedure ..................89 Post-requisites Removing the antenna module........90 ................... 90 Prerequisites ....................90 Procedure Replacing the antenna module........92 ....................92 Procedure ..................92 Post-requisites Removing the palm-rest assembly....... 93 ................... 93 Prerequisites ....................93 Procedure Replacing the palm-rest assembly.......
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Getting help and contacting Dell.........107 ................107 Self-help resources ..................107 Contacting Dell...
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...
Screw list The following table provides the list of screws that are used for securing different components to the computer. Table 1. Screw list Component Secured to Screw type Quantity Screw image Base cover Palm-rest M2x3 T5 assembly System badge Palm-rest M2x8 assembly...
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Component Secured to Screw type Quantity Screw image Heat-sink System board M2x3 assembly Display-cable System board M2x2 bracket System board Palm-rest M2x4 assembly Audio System board M2x3 daughter- board Keyboard Palm-rest M1.6x1.5 assembly Display hinges Palm-rest M2.5x5 assembly Power-adapter Palm-rest M2x3 port assembly...
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Close the display, and turn the computer over. Turn the system badge over and remove the two screws (M2x8) that secure...
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Remove the 10 screws (M2x3 T5) that secure the base cover to the palm-rest assembly. Figure 1. Removing the base cover base cover system badge screws (12)
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Using a plastic scribe, gently pry the base cover off the palm-rest assembly. Figure 2. Prying the base cover off the computer base base cover...
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the base cover on the palm-rest assembly and snap it into place. Replace the 10 screws (M2x3 T5) that secure the base cover to the palm-rest assembly.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the four screws (M2x4) that secure the battery to the palm-rest assembly.
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Lift the battery off the palm-rest assembly. Figure 3. Removing the battery battery cable screws (4) battery palm-rest assembly Turn the computer over, open the display, and press the power button for five seconds to ground the system board.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm-rest assembly.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the seven screws (M2x4) that secure the battery to the palm-rest assembly.
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Lift the battery off the palm-rest assembly. Figure 4. Removing the battery palm-rest assembly battery cable screws (7) battery Turn the computer over, open the display, and press the power button for five seconds to ground the system board.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm-rest assembly.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
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Lift the hard-drive cage off the hard-drive assembly. Figure 5. Removing the hard-drive cage screws (4) hard-drive cage hard-drive assembly Using the pull tab disconnect the hard-drive cable from the system board.
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Lift the hard-drive assembly off the palm-rest assembly. Figure 6. Disconnecting the hard-drive cable from the system board pull tab hard-drive assembly...
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Disconnect the hard-drive interposer from the hard-drive assembly. Figure 7. Disconnecting the hard-drive interposer from the hard-drive assembly hard-drive assembly hard-drive interposer...
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Remove the hard-drive covers away from the hard drive. Figure 8. Removing the hard-drive cover hard-drive covers (2) hard drive...
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Replace the hard-drive covers on the hard drive.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the...
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Lift and slide the solid-state drive assembly from the system board. Figure 9. Removing the solid-state drive assembly screw solid-state drive assembly solid-state drive slot system board...
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Turn the solid-state drive assembly over, then remove the screw (M2x2) that secures the solid-state drive to the solid-state drive bracket. Figure 10. Removing the solid-state drive bracket solid-state drive bracket screw solid-state drive Lift the solid-state drive off the solid-state drive bracket.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw hole on the solid-state drive bracket with the screw hole on the solid-state drive.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the...
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Lift and slide the solid-state drive from the system board. Figure 11. Removing the solid-state drive screw thermal pad solid-state drive slot solid-state drive...
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Peel the thermal pad off the solid-state drive. Figure 12. Removing the thermal pad thermal pad solid-state drive...
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the thermal pad to the solid-state drive. Slide the solid-state drive at an angle into the solid-state drive slot.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the...
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Lift the speakers, along with the speaker cable, off the palm-rest assembly. Figure 13. Removing the speakers speaker cable screws (4) speakers (2) palm-rest assembly...
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts, place the speakers on the palm-rest assembly. Replace the four screws (M2x2) that secure the speakers to the palm-rest assembly.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the...
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Slide and remove the wireless card out of the wireless-card slot. Figure 14. Removing the wireless card captive screw wireless-card bracket wireless card antenna cables (2)
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.
Tighten the captive screw that secures the wireless-card bracket to the wireless card. Figure 15. Replacing the wireless card wireless card antenna cables (2) captive screw wireless-card bracket Post-requisites Replace the battery (half-length) or the battery (full-length). Replace the base cover.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the...
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Lift the video fan (JFAN_2) away from the palm-rest assembly. Figure 16. Removing the video fan routing guide touch-screen cable (optional) tape fan cable video fan (JFAN_2) screws (2) Remove the two screws (M2x4) that secure the processor fan (JFAN_1) to the system board.
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10 Lift the processor fan (JFAN_1) away from the palm-rest assembly. Figure 17. Removing the processor fan routing guide display cable fan cable processor fan (JFAN_1) screws (2)
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the processor fan (JFAN_1) with the screw holes on the palm-rest assembly.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
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Lift the heat-sink assembly off the system board. Figure 18. Removing the heat-sink assembly heat-sink assembly screws (5/4)
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and fan are reinstalled together.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the...
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Slide and remove the memory module from the memory-module slot. Figure 19. Removing the memory modules memory module securing clips (2) memory-module slot...
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot.
Slide the memory module firmly into the slot at an angle and gently press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Figure 20. Replacing the memory modules memory module notch memory-module slot...
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
Procedure NOTE: The touch-screen cable is available only on laptop configurations with touch displays. Remove the screw (M2x2) that secures the display-cable bracket to the system board. Lift the solid-state drive bracket to access the display cable. Disconnect the display cable from the system board. Figure 21.
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Peel off the tape and disconnect the touch-screen cable from the system board. Figure 22. Disconnecting the cables power-adapter port cable speaker cable keyboard-control board cable touch-pad cable fingerprint reader cable touch-screen cable (optional) tape Remove the five screws (M2x4) that secure the system board to the palm-rest assembly.
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Lift the system board off the palm-rest assembly. Figure 23. Removing the system board system board screws (5) palm-rest assembly...
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
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Replace the fans. Replace the solid-state drive (half-length) or the solid-state drive (full-length). Replace the hard drive. Replace the wireless card. Replace the battery (half-length) or the battery (full-length). Replace the base cover.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the...
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Lift the audio daughter-board off the system board and turn the audio daughter- board over. Figure 24. Removing the audio daughter-board screws (2) audio daughter-board...
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Turn the audio daughter-board over and place the audio daughter-board into the slot on the system board.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
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Note the location of the coin-cell battery and pry it off the system board. Figure 25. Removing the coin-cell battery coin-cell battery coin-cell battery cable system board...
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the coin-cell battery to the system board. Connect the coin-cell battery cable to the system board.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the...
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Lift up the Mylar to access the screws that secure the keyboard to the palm- rest assembly. NOTE: All new keyboards will be shipped with the Mylar. Do not peel off the Mylar. Figure 26. Disconnecting the keyboard and keyboard-backlight cable Mylar keyboard cable latches (2)
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Lift the keyboard off the palm-rest assembly. Figure 27. Removing the screws from the keyboard screws (31) keyboard palm-rest assembly...
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the keyboard with the screw holes on the palm-rest assembly.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the...
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Peel off the tape and remove the touch-screen cable from the routing guides on the fan. Figure 28. Disconnecting the cables touch-screen cable (optional) tape display-cable bracket screw display cable Turn the computer over and open the display at an angle of 90 degrees. Rotate the computer and place it on the edge of the table in a position that allows access to the screws on the display hinges.
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Carefully lift the display assembly from the palm-rest assembly Figure 29. Removing the screws that secure the display hinges to palm-rest assembly palm-rest assembly screws (6) display hinges (2) display assembly...
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Carefully place the display assembly on a clean, flat surface. Figure 30. Display assembly display assembly...
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm-rest assembly at the edge of the table with the speakers facing away from the edge.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the...
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Lift the power-adapter port along with its cable, off the palm-rest assembly. Figure 31. Removing the power-adapter port screw power-adapter port power-adapter port cable...
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the power-adapter port into the slot on the palm-rest assembly. Route the power-adapter port cable through its routing guides on the palm-rest assembly.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the...
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Replace the antenna cover on the display assembly. Turn the display hinges to the normal position.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display.
Procedure Peel off the tape to access the screws on the display hinges. Figure 34. Peeling the tape tape display hinges (2) Remove the six screws (M2.5x5) that secure the display hinges to the display assembly.
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Carefully lift the display hinges off the display assembly. Figure 35. Removing the display hinges screws (6) display hinges (2)
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the display assembly.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display.
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Lift the antenna module away from the display assembly. Figure 36. Removing the antenna module tape antenna cable screws (4) antenna module display assembly...
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the antenna module with the screw holes on the display assembly.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the...
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Figure 37. Removing the palm-rest assembly palm-rest assembly...
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm-rest assembly on a clean and flat surface. Post-requisites Replace the keyboard.
Entering the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. You can change the user-definable settings in BIOS setup program.
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General-System Information Service Tag Displays the Service Tag of the computer. Asset Tag Displays the Asset Tag of the computer. Ownership Tag Displays the ownership tag of the computer. Manufacture Date Displays the manufacture date of the computer. Ownership Date Displays the ownership date of the computer.
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General-System Information Boot Sequence Boot Sequence Displays the boot sequence. Boot List Option Displays the available boot options. Advanced Boot Options Enable Legacy Option Enable or disable the Legacy Option ROMs. ROMs UEFI Boot Path Security Enables or disables the user to set the prompt for Admin password when booting from UEFI.
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System Configuration Enable Camera Enable or disable the camera. Enable Secure Digital (SD) Enable or disable the SD card. Card Table 5. System setup options—Video menu Video LCD Brightness Set the panel brightness independently for Battery and AC power. Table 6. System setup options—Security menu Security Admin Password Set, change, or delete the administrator password.
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Security CPU XD Support Enable or disable the Execute Disable mode of the Processor. OROM Keyboard Access Enable or disable the user to enter Option ROM Configuration screens via hotkeys during boot. Admin Setup Lockout Enable to prevent users from entering Setup when an Admin Password is set.
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Intel Software Guard Extensions Intel TurboBoost Enable or disable Intel TurboBoost mode of the processor. Default: Enabled. HyperThread control Enable or disable HyperThreading in the processor. Default: Enabled. Power Management AC Behavior Enables the system to power-on automatically, when AC is inserted. Auto on Time Enable to set the computer to turn on automatically every day or on a preselected date and time.
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Intel Software Guard Extensions Fastboot Enable to set the speed of the boot process. Default: Thorough. Extend BIOS POST Time Configure the additional pre-boot delay. Full Screen logo Enable or disable the full screen logo. Warnings and Errors Configures the boot process behavior when warnings or errors are detected.
Auto OS Recovery Control the automatic boot flow for SupportAssist Threshold System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the event of certain system errors.
You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.
Diagnostics Power and battery-status light Indicates the power and battery-charge status. Solid white – Power adapter is connected and the battery has more than 5 percent charge. Amber – Computer is running on battery and the battery has less than 5 percent charge.
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Light Pattern Problem description Recovery image not found Recovery image found but invalid The computer may emit a series of beeps during start-up if the errors or problems cannot be displayed. The repetitive beep codes help the user troubleshoot problems with the computer.
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Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 16. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Get started app...
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NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.