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Print Head Problem
If the ink cartridge cover does not close or the print
head does not move to its home position, open the
cover and push the ink cartridges down until they
click into place.
Contacting Customer
Support
Regional Customer Services
If your Epson product is not operating properly and
you cannot solve the problem using the
troubleshooting information in your product
documentation, contact customer support services for
assistance. If customer support for your area is not
listed below, contact the dealer where you purchased
your product.
Customer support will be able to help you much more
quickly if you give them the following information:
Product serial number
(The serial number label is usually on the back of
the product.)
Product model
Product software version
(Click About, Version Info, or similar button in
the product software.)
Brand and model of your computer
Your computer operating system name and
version
Names and versions of the software applications
you normally use with your product
Note:
For more information on Contacting Customer Support, see the
Online User's Guide included in the software CD-ROM.
26
Solving Problems
Australia
URL
http://www.epson.com.au
Telephone
1300 361 054
Fax
(02) 9903 9189
Singapore
URL
http://www.epson.com.sg
Telephone
(65) 6586 3111
Thailand
URL
http://www.epson.co.th
Telephone
(66) 2-670-0333
Vietnam
Telephone
84-8-823-9239
Indonesia
URL
http://www.epson.co.id
Telephone/Fax
Jakarta: (62) 21-62301104
Bandung: (62) 22-7303766
Surabaya: (62)
31-5355035/31-5477837
Medan: (62) 61-4516173
Telephone
Yogyakarta: (62) 274-565478
Makassar: (62)
411-350147/411-350148
Hong Kong
URL
http://www.epson.com.hk
Phone
(852) 2827-8911
Fax
(852) 2827-4383
Malaysia
URL
http://www.epson.com.my
Phone
603-56288333
India
URL
http://www.epson.co.in
Phone
30515000
FAX
30515005/30515078
Philippines
URL
http://www.epson.com.ph
Phone
(63) 2-813-6567
Fax
(63) 2-813-6545
E-mail
epchelpdesk@epc.epson.com.ph
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