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Lenovo 20ND Hardware Maintenance Manual

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E590, R590, and E595
Hardware Maintenance Manual

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  • Page 1 E590, R590, and E595 Hardware Maintenance Manual...
  • Page 2 Appendix A “Notices” on page 91. Second Edition (April 2019) © Copyright Lenovo 2018, 2019. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

  • Page 3: Table Of Contents

    Removing the microSD card ..Power-on password ... 1010 Base cover assembly ..© Copyright Lenovo 2018, 2019...
  • Page 4 1020 Built-in battery ... . . 1160 LCD unit ....1030 M.2 solid-state drive and brackets ..1170 Keyboard bezel assembly .

  • Page 5: About This Manual

    This manual contains service and reference information for the following ThinkPad product: ThinkPad E590 Machine types (MT) 20NB and 20NC ThinkPad R590 Machine type (MT) 20ND ThinkPad E595 Machine type (MT) 20NF Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for trained service technicians who are familiar with ThinkPad products.
  • Page 6 E590, R590, and E595 Hardware Maintenance Manual...

  • Page 7: Chapter 1. Safety Information

    • Fan louvers on the machine help to prevent overheating of internal components. Do not obstruct fan louvers or cover them with labels or stickers. Electrical safety Observe the following rules when working on electrical equipment. © Copyright Lenovo 2018, 2019...
  • Page 8 Important: • Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. • Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges (ESD).

  • Page 9: Safety Inspection Guide

    0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the authorized type specified for your computer. Go to: https:// support.lenovo.com/partslookup c. Insulation must not be frayed or worn. 4. Check for cracked or bulging batteries.

  • Page 10: Grounding Requirements

    2. Ensure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. • Avoid contact with other people. •...
  • Page 11 DANGER DANGER DANGER DANGER DANGER DANGER Chapter 1 Safety information...
  • Page 12 DANGER E590, R590, and E595 Hardware Maintenance Manual...
  • Page 13 PERIGO Chapter 1 Safety information...
  • Page 14 PERIGO PERIGO PERIGO PERIGO E590, R590, and E595 Hardware Maintenance Manual...
  • Page 15 PERIGO PERIGO PERIGO DANGER DANGER Chapter 1 Safety information...
  • Page 16 DANGER DANGER DANGER DANGER DANGER E590, R590, and E595 Hardware Maintenance Manual...
  • Page 17 DANGER VORSICHT VORSICHT VORSICHT VORSICHT Chapter 1 Safety information...
  • Page 18 VORSICHT VORSICHT VORSICHT VORSICHT E590, R590, and E595 Hardware Maintenance Manual...
  • Page 19 Chapter 1 Safety information...
  • Page 20 E590, R590, and E595 Hardware Maintenance Manual...
  • Page 21 Chapter 1 Safety information...
  • Page 22 E590, R590, and E595 Hardware Maintenance Manual...
  • Page 23 Chapter 1 Safety information...
  • Page 24 E590, R590, and E595 Hardware Maintenance Manual...
  • Page 25 Chapter 1 Safety information...
  • Page 26 E590, R590, and E595 Hardware Maintenance Manual...

  • Page 27: Chapter 2. Important Service Information

    – “FRU identification” on page 23 Important: • Advise customers to contact the Lenovo Customer Support Center if they need any assistance in obtaining or installing any software fixes, drivers, and UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at: https://pcsupport.lenovo.com/supportphonelist...

  • Page 28: Important Notice For Replacing A System Board

    Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.

  • Page 29: Fru Identification

    FRU identification To identify FRUs for a product, do the following: 1. Go to: https://support.lenovo.com/partslookup 2. Type the Machine Type in the corresponding field to get a general FRU list, or type the Serial Number for more detailed FRU information.
  • Page 30 E590, R590, and E595 Hardware Maintenance Manual...

  • Page 31: Chapter 3. General Checkout

    Before checking problems with the computer, determine whether the damage is covered under the warranty by referring to the following list: The following are not covered under warranty: • LCD panel cracked from the application of excessive force or from being dropped • Scratched (cosmetic) parts © Copyright Lenovo 2018, 2019...

  • Page 32: Checkout Guide

    Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.

  • Page 33: Uefi Diagnostic Program

    If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic program enables you to view system information and test some hardware devices in your computer, such as memory, storage devices, the LCD, and system board buses.

  • Page 34: Power System Checkout

    1. Go to https://www.lenovo.com/diags 2. Click Lenovo Bootable Diagnostics. 3. Follow the instructions on the Web site to create a bootable diagnostic medium on a USB device or disc. To use the diagnostic medium you have created, do one of the following: •...

  • Page 35: Checking Operational Charging

    To check the USB-C type ac power adapter, do the following: 1. Connect the computer to a power outlet and turn on the computer. 2. Start Lenovo Vantage program, and then click Hardware Settings ➙ Power. The ac power adapter information is displayed.

  • Page 36: Checking The Coin-Cell Battery

    Checking the coin-cell battery Do the following: 1. Power off the computer, and unplug the ac power adapter from it. 2. Turn the computer upside down. 3. Remove the built-in battery (see “1020 Built-in battery” on page 62). 4. Remove the coin-cell battery (see “1080 Coin-cell battery” on page 70). 5.

  • Page 37: Chapter 4. Related Service Information

    1. Open the Start menu, and then click Settings ➙ Update & security ➙ Recovery. 2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options. 3. Select a startup option you want, and then follow the instructions on the screen. © Copyright Lenovo 2018, 2019...

  • Page 38: Recovering Your Operating System If Windows 10 Fails To Start

    Recovering your operating system if Windows 10 fails to start The Windows recovery environment on your computer is capable of operating independently from the Windows 10 operating system. This enables you to recover or repair the operating system even if the Windows 10 operating system fails to start.

  • Page 39: Passwords

    If a master hard disk password has been set, it can be used to access the hard disk drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user hard disk password or the master hard disk password, or to recover data from the hard disk drive.

  • Page 40: How To Remove The Power-On Password

    The hard disk drive can be replaced for a scheduled fee. To put the system back to operational status, the only Lenovo and Lenovo-authorized service solution would be to replace the hard disk drive or solid-state drive with a scheduled fee.

  • Page 41: Power Management

    Power management To reduce power consumption, the computer has two power management modes: sleep and hibernation. Sleep mode When the computer enters sleep mode, the following events occur: • The LCD is powered off. • The hard disk drive or solid-state drive is powered off. •...

  • Page 42: Symptom-To-Fru Index

    Symptom-to-FRU index This section contains following information: • “Numeric error codes” on page 36 • “Error messages” on page 38 • “Beep errors” on page 38 • “No-beep symptoms” on page 40 • “LCD-related symptoms” on page 40 • “Intermittent problems” on page 40 •...
  • Page 43 Table 2. Numeric error codes (continued) Symptom or error (beeps, if any) FRU or action, in sequence 0191 1. Run the ThinkPad Setup program, and then save System Security - Invalid Remote Change requested. current setting by pressing F10. 2. Replace the system board. 0199 1.

  • Page 44: Error Messages

    Beep errors Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology, do the following: 1.
  • Page 45 The following section describes some beep errors and the corresponding solutions. Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes...

  • Page 46: No-Beep Symptoms

    If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced.

  • Page 47: Undetermined Problems

    When analyzing an intermittent problem, do the following: 1. Run the diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRUs. 3. If any error is detected, replace the FRU shown by the FRU code. Rerun the test to verify that no more errors exist.
  • Page 48 E590, R590, and E595 Hardware Maintenance Manual...

  • Page 49: Chapter 5. Special Keys

    1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Lenovo - Keyboard Manager and the Keyboard Manager window is displayed. 3. Select the options of your preference.
  • Page 50 Table 6. Special keys (continued) Description Special key Open the calculator. Put your computer into sleep mode. Open the Snipping Tool program. Fn+Spacebar Switch between different keyboard backlight statuses if your computer supports keyboard backlight. Fn+4 Put the computer into sleep mode. To wake up the computer, press Fn or the power button. Fn+B Equal the Break key on a conventional external keyboard.

  • Page 51: Chapter 6. Locations

    This topic introduces the locations of the computer controls, connectors, and indicators. Front 1. Microphones 3. Screen 2. Camera Base 1. Power button 4. Speakers 2. Numeric keypad 5. Trackpad ® 3. Fingerprint reader* 6. TrackPoint pointing device *For selected models © Copyright Lenovo 2018, 2019...

  • Page 52: Left

    Left 1. USB-C connector / power connector 4. USB 3.1 connector Gen 1 2. HDMI™ connector 5. Audio connector 3. Always On USB 3.1 connector Gen 1 Right 3. Ethernet connector 1. microSD card slot 2. USB 2.0 connector 4. Security-lock slot Locating FRUs and CRUs This topic introduces the following service parts: E590, R590, and E595 Hardware Maintenance Manual...
  • Page 53 CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.

  • Page 54: Major Frus And Crus

    Major FRUs and CRUs Note: Depending on the computer model, your computer might look different from the illustration above. E590, R590, and E595 Hardware Maintenance Manual...
  • Page 55 Fingerprint reader card* (for E590/R590) Fingerprint reader cable* (for E590/R590) System board Wireless LAN card Trackpad cable Trackpad TrackPoint cap Lenovo factory recovery USB key* Miscellaneous parts kits (see “Miscellaneous parts” on page 51) Power cord ac power adapter *For selected models Chapter 6...

  • Page 56: Lcd Frus And Crus

    Note: The Lenovo factory recovery USB key is used to restore the Microsoft Windows operating system. It might not come with the computer, and a user might order it from https://pcsupport.lenovo.com/ , though additional shipping and handling fees might apply.

  • Page 57: Miscellaneous Parts

    • Spec Connector and cable guide This topic provides information to help Lenovo authorized service technicians identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major FRUs and CRUs” on page 48 and “LCD FRUs and CRUs” on page 50.
  • Page 58 Table 10. System board connector and cable guide Item Connector (location) Internal cable required Cable connection LCD connector (internal) LCD cable Connect one end to the LCD panel and the other end to this connector. Wireless-LAN card slot (internal) Insert the wireless-LAN card into this slot.

  • Page 59: Looking Up Fru Information

    Keyboard connectors (internal) Keyboard assembly cables The keyboard assembly comes with the cables. Connect the cables to these connectors. Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: https://support.lenovo.com/partslookup Chapter 6 Locations...
  • Page 60 E590, R590, and E595 Hardware Maintenance Manual...

  • Page 61: Chapter 7. Fru Replacement Notices

    CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at .

  • Page 62: Retaining Serial Numbers

    Do the following when you service the computer: • Keep the screw kit in your tool bag. For the part number of the screw kit, go to: https://support.lenovo.com/partslookup • It is recommended to use new screws. • It is recommended to use each screw only once.

  • Page 63: Retaining The Uuid

    Maintenance key. Note: Only an authorized Lenovo service technician can access the above Web site. 3. Restart the computer. 4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.
  • Page 64 5. Type 2 under Enter the action desired, then press Enter. The Auto UUID generation utility interface is displayed. 6. Type y under Change UUID. OK? [Y/N], then press Enter. A new UUID is created and written. If a valid UUID already exists, it is not overwritten.

  • Page 65: Chapter 8. Removing Or Replacing A Fru

    CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at .

  • Page 66: Before Servicing The Computer

    Before servicing the computer Carefully read this topic before servicing the computer. Disabling the built-in battery Before replacing any CRU, ensure that you disable Fast Startup first and then disable the built-in battery. To disable Fast Startup, do the following: 1.
  • Page 67 Applying labels to the base cover assembly Note: Depending on the country or region of delivery, the labels might be slightly different from the ones in the following illustration. The new base cover assembly FRU is shipped with a kit containing labels of several kinds. Apply those labels when you replace the base cover assembly.

  • Page 68: 1020 Built-In Battery

    The Lenovo Vantage program provides an automatic battery diagnostic test that determines if the battery is defective. A battery FRU should not be replaced unless this diagnostic test shows that the battery is defective. The only exception to this is if the battery is physically damaged or a customer is reporting a possible safety issue.

  • Page 69: 1030 M.2 Solid-State Drive And Brackets

    Removal steps of the built-in battery DANGER Use only the authorized battery specified for your computer. Any other battery could ignite or explode. Step Screw (quantity) Color Torque M2 × 4 mm, small-head, nylon-coated (3) Black 0.181 Nm (1.85 kgf-cm) When installing: •...
  • Page 70 For computer models that support the Intel Optane technology, disable the Intel Optane memory before removing it. To disable the Intel Optane memory, do the following: 1. Restart the computer. When the logo screen is displayed, press F1. Note: If a supervisor password has been set, enter the correct password when prompted. You also can press Enter to skip the password prompt and enter the BIOS menu.
  • Page 71 Step Screw (quantity) Color Torque M2 × 4 mm, wafer-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) Torque Step Screw (quantity) Color M2 × 3 mm, wafer-head, nylon-coated (1) Silver 0.181 Nm (1.85 kgf-cm) Chapter 8 Removing or replacing a FRU...

  • Page 72: 1040 Thermal Fan Assembly

    1040 Thermal fan assembly For access, remove this FRU: • “1010 Base cover assembly” on page 60 Removal steps of the thermal fan assembly ThinkPad E590/R590 ThinkPad E595 E590, R590, and E595 Hardware Maintenance Manual...

  • Page 73: 1050 Memory Module

    When installing: • Ensure that the connector is attached firmly. • Do not press the top of the fan cover and the fan hub. • Before you attach the fan assembly to the computer, apply thermal grease, at an amount of 0.2 grams, on the part marked as shown in the following illustrations.

  • Page 74: 1060 Internal Storage Drive, Cable And Bracket

    Removal steps of the memory module When installing: Insert the notched end of the memory module into the slot at an angle of about 20 degrees. Press the memory module firmly, and pivot it downwards until it snaps into place. Ensure that the memory module is firmly installed in the slot and does not move easily.

  • Page 75: 1070 Wireless Lan Card

    When installing: Ensure that the internal storage drive assembly is attached firmly. 1070 Wireless LAN card For access, remove this FRU: • “1010 Base cover assembly” on page 60 Removal steps of the wireless LAN card Step Screw (quantity) Color Torque M2 ×...

  • Page 76: 1080 Coin-Cell Battery

    • If the keyboard must be removed to access other FRUs, you need the keyboard removal tool (product part number: 01LX856) to remove the keyboard. You can purchase the tool as a separate FRU at: https:// support.lenovo.com/partslookup E590, R590, and E595 Hardware Maintenance Manual...
  • Page 77 Step Screw (quantity) Color Torque M2 × 3mm, flat-head, nylon-coated (1) Silver 0.181 Nm (1.85 kgf-cm) Chapter 8 Removing or replacing a FRU...
  • Page 78 E590, R590, and E595 Hardware Maintenance Manual...

  • Page 79: 1100 Usb Card Cable

    When installing: Ensure that the connector is attached firmly. 1100 USB card cable For access, remove this FRU: • “1010 Base cover assembly” on page 60 Removal steps of the USB card cable 1110 USB card For access, remove this FRU: •...
  • Page 80 Removal steps of the USB card Step Screw (quantity) Color Torque M2.5 × 4.5 mm, wafer-head, nylon-coated (3) Silver 0.294 Nm (3 kgf-cm) Step Screw (quantity) Color Torque 0.181 Nm M2 × 3 mm, wafer-head, nylon-coated (1) Silver (1.85 kgf-cm) E590, R590, and E595 Hardware Maintenance Manual...

  • Page 81: 1120 Speaker Assembly

    1120 Speaker assembly For access, remove this FRU: • “1010 Base cover assembly” on page 60 Removal steps of the speaker assembly Chapter 8 Removing or replacing a FRU...

  • Page 82: 1130 Fingerprint Reader Cable, Bracket And Card (For E590/R590)

    1130 Fingerprint reader cable, bracket and card (for E590/R590) For access, remove this FRU: • “1010 Base cover assembly” on page 60 Removal steps of the fingerprint reader cable, bracket and card E590, R590, and E595 Hardware Maintenance Manual...

  • Page 83: 1140 Trackpad And Cable

    Step Screw (quantity) Color Torque M2 × 3 mm, wafer-head, nylon-coated (1) Silver 0.181 Nm (1.85 kgf-cm) 1140 Trackpad and cable For access, remove these FRUs in order: • “1010 Base cover assembly” on page 60 • “1020 Built-in battery” on page 62 Chapter 8 Removing or replacing a FRU...
  • Page 84 Removal steps of the trackpad and cable Step Screw (quantity) Color Torque M2 × 1.8 mm, wafer-head, nylon-coated (4) Silver 0.181 Nm (1.85 kgf-cm) E590, R590, and E595 Hardware Maintenance Manual...

  • Page 85: 1150 System Board

    Note: If the keyboard must be removed to access other FRUs, you need the keyboard removal tool (product part number: 01LX856) to remove the keyboard. You can purchase the tool as a separate FRU at: https://support.lenovo.com/partslookup Removal steps of the system board...
  • Page 86 Step Screw (quantity) Color Torque M2.5 × 4.5mm, flat-head, nylon-coated (3) Silver 0.294 Nm (3 kgf-cm) Step Screw (quantity) Color Torque M2 × 3mm, flat-head, nylon-coated (4) Silver 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the connectors are attached firmly. Attention: The following components soldered on the top side of the system board are extremely sensitive.

  • Page 87: 1160 Lcd Unit

    For models with an integrated graphics card Central Processing Unit (CPU) 1160 LCD unit For access, remove this FRU: • “1010 Base cover assembly” on page 60 Removal steps of the LCD unit Chapter 8 Removing or replacing a FRU...
  • Page 88 Step Screw (quantity) Color Torque M2.5 × 4.5 mm, wafer-head, nylon-coated, small head Silver 0.294 Nm (3 kgf-cm) E590, R590, and E595 Hardware Maintenance Manual...

  • Page 89: 1170 Keyboard Bezel Assembly

    Note: If the keyboard must be removed to access other FRUs, you need the keyboard removal tool (product part number: 01LX856) to remove the keyboard. You can purchase the tool as a separate FRU at: https://support.lenovo.com/partslookup • “1100 USB card cable” on page 73 •...

  • Page 90: 2020 Lcd Panel

    Removal steps of the LCD bezel When installing: Ensure that all the latches are attached firmly. 2020 LCD panel For access, remove these FRUs in order: • “1160 LCD unit” on page 81 • “2010 LCD bezel ” on page 83 Removal steps of the LCD panel Step Screw (quantity)

  • Page 91: 2030 Lcd Hinges

    When installing: Ensure that the LCD connector is attached firmly. 2030 LCD hinges For access, remove these FRUs in order: • “1160 LCD unit” on page 81 • “2010 LCD bezel ” on page 83 Removal steps of the LCD hinges Torque Step Screw (quantity)

  • Page 92: 2050 Lcd Cable

    Removal steps of the camera/microphone module When installing: Ensure that the connector is attached firmly. 2050 LCD cable For access, remove these FRUs in order: • “1160 LCD unit” on page 81 • “2010 LCD bezel ” on page 83 •...

  • Page 93: 2060 Wireless-Lan Antenna Assembly

    When installing: Ensure that the connector is attached firmly. 2060 Wireless-LAN antenna assembly For access, remove these FRUs in order: • “1160 LCD unit” on page 81 • “2010 LCD bezel ” on page 83 • “2020 LCD panel” on page 84 Removal steps of the wireless-LAN antenna assembly Release the antenna cables from the cable guides on the LCD cover assembly.
  • Page 94 Attention: When you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. Antenna locations Wireless-LAN auxiliary antenna (black) Wireless-LAN main antenna (gray) E590, R590, and E595 Hardware Maintenance Manual...

  • Page 95: 2070 Lcd Cover Assembly

    2070 LCD cover assembly For access, remove these FRUs in order: • “1160 LCD unit” on page 81 • “2010 LCD bezel ” on page 83 • “2020 LCD panel” on page 84 • “2030 LCD hinges” on page 85 •...
  • Page 96 E590, R590, and E595 Hardware Maintenance Manual...

  • Page 97: Appendix A. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 98 EU contact: Lenovo (Slovakia), Landererova 12, 811 09 Bratislava, Slovakia. Trademarks LENOVO, LENOVO logo, THINKPAD, THINKPAD logo and TRACKPOINT are trademarks of Lenovo. Microsoft and Windows are trademarks of the Microsoft group of companies. Intel and Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. The terms HDMI and HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

  • Page 99: Appendix B. Abbreviation And Acronym Table

    HDMI high-definition multimedia interface integrated circuits ICCID integrate circuit card identity International Standardization Organization local area network liquid crystal display media access control machine type machine type and model personal computer Platform Controller Hub © Copyright Lenovo 2018, 2019...
  • Page 100 Abbreviation Term POST power-on self-test random-access memory radio frequency RFID radio-frequency identification ring indicator registered jack SATA Serial Advanced Technology Attachment subscriber identity module supervisor password TFTs thin-film transistors UEFI Unified Extensible Firmware Interface Universal Serial Bus UUID universally unique identifier video graphics array VRAM video random-access memory...
  • Page 102 Part Number: SP40Q51835 Printed in China (1P) P/N: SP40Q51835...
  • Page 103 *1PSP40Q51835*...

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