MD Hearing NEO R Series User Manual

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User Manual

NEO Hearing Aids • Series R

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Page 1 User Manual NEO Hearing Aids • Series R...
Page 2: Fda Warnings
FDA Warnings WARNING: If you are younger than 18, do not use this. You should go to a doctor, preferably an ear-nose-throat doctor (an ENT), because your condition needs specialized care. Over-the-counter hearing aids are only for users who are age 18 or older. This OTC hearing aid is for users who are 18 and older.
Page 3 WARNING: When to see a doctor If you have any of the problems listed below, please see a doctor, preferably an ear-nose-throat doctor (an ENT). • Your ear has a birth defect or an unusual • You get really dizzy or have a feeling of shape.
Page 4 WARNING: This hearing aid should not cause pain when inserting it. Remove this device from your ear if it causes pain or discomfort when you insert or place it. To try again, make sure to follow the instructions. If you feel pain or discomfort again, contact the manufacturer. If your pain or discomfort doesn’t go away, contact your hearing healthcare professional.
Page 5 Caution: This is not hearing protection. You should remove this device if you experience overly loud sounds, whether short or long-lasting. If you’re in a loud place, you should use the right kind of hearing protection instead of wearing this device. In general, if you would use ear plugs in a loud place, you should remove this device and use ear plugs.
Page 6 Note: If you remain concerned, consult a professional. If you try this device and continue to struggle with or remain concerned about your hearing, you should consult with a hearing healthcare professional. MDHearing has a team of U.S.-based licensed audiologists and hearing specialists ready to assist by phone, email, text, and video sessions.
Page 7 Note: Tell FDA about injuries, malfunctions, or other adverse events. To report a problem involving your hearing aid, you should submit information to FDA as soon as possible after the problem. FDA calls them “adverse events,” and they might include: skin irritation in your ear, injury from the device (like cuts or scratches, or burns from an overheated battery), pieces of the device getting stuck in your ear, suddenly worsening hearing loss from using the device, etc.
Page 8: Table Of Contents
Table of Contents FDA Warnings..... .1 Replacing Parts ....25 Support .
Page 9: Support
We’re here to help. Our U.S.-based team of licensed audiologists and hearing specialists are the heart and soul of MDHearing. They’re here to guide and assist you with any questions you may have. To help our professionals improve your experience and provide the most accurate advice, take our free online hearing test at www.MDHearingAid.com/hearing-test.
Page 10: Introduction
Congratulations With the NEO, you are back in control of the sounds around you—thanks to digital, rechargeable technology paired with user-adjustable settings. Please read this User Manual in its entirety before using your new hearing aids. Practice and patience are important as your brain relearns how to hear.
Page 11 Superior in quality of sound, ease of use, and best value. Thank you for restoring my confidence. — Loren B.
Page 12: Package Contents
Package Contents b) Charger Case a) Hearing Aid(s) Dome Cord and Power Adapter...
Page 13 c) Cleaning Tool e) Wax Guards/Tools (x8) Removal End New Wax Guard d) Domes *Contents will vary depending on quantity ordered.
Page 14: Neo Diagram
NEO Diagram 1) Charging Contacts 2) Removal String 3) Volume Button (on/off control) 4) Microphone 5) Dome 6) Wax Guard Hearing Aid Dimensions: Vertical Diameter - 0.5”, Length - 0.875”...
Page 15 In-The-Ear vs. Behind-The-Ear The NEO is an in-the-ear style of hearing aid. Due to differences in the size and shape of ear canals, NEO may not work for you. Hearing aids that do not fit properly can cause discomfort in your ears and poor sound quality. If you experience any discomfort or a poor fit, don’t give up.
Page 16: Quick Start Guide
Quick Start Guide If you have a pair of hearing aids, first identify the left and right aid. Hearing aids are fit, and may be tuned, differently for each ear. Therefore, they should not be swapped. Your left hearing aid has an “L” label on the side. Your right hearing aid has an “R”...
Page 17 Step 1: Charge a) Plug the charging case and USB cord into a standard outlet. The bottom row of lights (LED Row 3) will turn blue to indicate it’s plugged in and ready to charge. b) Drop the hearing aid(s) in the charger with the removal string in the bottom.
Page 18 Charging Case LEDs The charging case has 3 rows of LED light indicators. • LED Row 1: Charging status of the left hearing aid. Row 1 Row 2 • LED Row 2: Charging status of the right hearing aid. LED Row 3 •...
Page 19 LED Rows 1 & 2: Left & right aids Charging: Less than 40% full 1 flashing blue light Charging: 40% to 70% full 1 solid blue light + 1 flashing light Charging: 70% to 95% full 2 solid blue lights + 1 flashing light Fully charged 3 solid blue lights LED Row 3: Charger...
Page 20: Charging Information
Charging Information/Battery Life It takes about 3–4 hours to fully charge the hearing aids. The charger must be plugged in to charge. On average, a full charge lasts 17–18 hours. Once the hearing aid is fully charged, a sensor stops the charging process. The charger can also remain plugged in while not in use.
Page 21: Placing In Ear
Step 2: Place In Ear þ Prevent the dome from coming off in ear: Always verify the dome is pushed all the way on the hearing aid before inserting. a) Hold the hearing aid with the removal string at the bottom and insert the dome into your ear canal. b) Gently pull your ear outwards and push the hearing aid into the ear canal, following the natural curve of your ear canal.
Page 22: Turning On
Step 3: Turn On The NEO uses a multi-function push button that serves as both the on/off control and volume control. To turn on/off, press and hold the button for 2–4 seconds. 4 short beeps indicate the hearing aid is turning on. 4 rapid beeps indicate the hearing aid is turning off.
Page 23: Volume
Volume Control Volume Settings Max. Step 9 27 dB To change volume, press and quickly release the button. Step 8 24 dB There are 9 volume settings (increasing 3dB with Step 7 21 dB each step). The volume starts on step 3 (9dB) and Step 6 18 dB can increase 6 steps to approximately 27dB.
Page 24: Removing From Ear
Remove From Ear a) Hold the hearing aid by the removal string and gently pull the hearing aid up and out of your ear canal. b) After removal, check for wax build-up (see pages 24–27 for care and cleaning). Removal String...
Page 25: Care & Cleaning
Care and Cleaning Daily Cleaning: Use the cleaning tool brush to remove dust, earwax, or other debris from the dome, wax guards, buttons, and microphone. The hearing aid body can be cleaned with a dry soft cloth. Do not use water, alcohol, or other liquid agent to clean the hearing aid as it may damage it.
Page 26: Replacing Parts
Replacing Parts Domes and wax guards protect against wax and moisture, and can affect the sound quality if they have debris in them. In addition to daily cleaning, you should also replace domes and wax guards every month. Domes: The hearing aids come assembled with medium domes. If these do not work for you, experiment with the small and large domes in your MDHearing box to find the best fit.
Page 27 Replacing Domes a) Remove dome: Hold the hearing aid with one hand and pinch the dome with the other hand. Twist back and forth while pulling to remove. b) Attach dome: Push new dome over the ridge on the tip of the hearing aid. IMPORTANT: Always verify the dome is þ...
Page 28 Replacing Wax Guards a) Remove: Insert the removal end of the wax guard tool into the used wax guard and pull it out. b) Insert: Gently push the new wax guard (found on the other end of the tool) into the hole until the outer ring lies flush with the outside of the receiver.
Page 29: Ordering Parts & Protection
Ordering Parts and Protection For optimal performance, proper care and maintenance are imperative. In addition to regularly cleaning your domes and wax guards, you should also replace them every month. Over time, these items wear out, affecting both fit and sound quality. Regular replacement will keep your hearing aids sounding and feeling like new.
Page 30: Tips For Optimal Performance
Tips for Optimal Performance • Avoid physical shock, such as dropping it on the floor. • Store in a cool dry place, such as a hearing aid dehumidifier. • For maximum battery life, charge the hearing aid until it is fully charged with each charge.
Page 31: Using The Telephone
Using the Telephone Use the phone as you normally would. If whistling (feedback) occurs, you may need to hold the phone’s speaker a little further away from your ear/the hearing aid’s microphone until you find what works best for you. Speaker Microphone...
Page 32: Troubleshooting
Troubleshooting Issue: Intermittent or Feedback/ Weak or distorted sound whistling no sound Turn NEO on Adjust volume Charge NEO Use dehumidifier Clean ear canal Clean dome/wax guard Change dome/wax guard...
Page 33 Sound is distorted or intermittent. • Trapped moisture may be distorting the • Turn the volume up to maximum and sound. Use a hearing aid dehumidifier cup the hearing aid in your hand. If it overnight. whistles, the hearing aid is working and wax may be blocking your ear canal.
Page 34 Device makes a whistling sound. • Whistling (feedback) occurs when • Lower the volume. amplified sound returns to the • Wax or debris can cause whistling. Clean microphone and is re-amplified. the dome, wax guard, and ear canal. • Most hearing aids whistle when not Replace dome and wax guard if they inserted properly.
Page 35 Device has weak or no sound. • Trapped moisture may be distorting the • Turn the volume up to maximum and sound. Use a hearing aid dehumidifier cup the hearing aid in your hand. If it overnight. whistles, the hearing aid is working and wax may be blocking your ear canal.
Page 36: Warranty & Replacements
Warranty and Replacements The MDHearing NEO is covered against defects in materials and workmanship for one (1) year from the date you receive your order. If our examination determines that the unit failed to work due to parts, materials, or workmanship, we will repair or replace it for free. This warranty does not cover malfunctions due to unusual wear and tear or mistreatment of your hearing aids, such as physical shock, damage from moisture or sweat, excessive wax build-up, or tampering with the device, all of which void the warranty.
Page 37 Mailing Guidelines Returns & Replacement Facility: DO send: • ONLY the hearing aid body Do not mail to this address without an RMA number. • Use a small padded envelope • Write RMA number on the OUTSIDE of envelope DON’T send: RMA # •...
Page 38: Return Policy
Return Policy Your satisfaction is guaranteed. If you are not satisfied with your MDHearing NEO, you have 45 days to return it for a full refund. We are unable to honor return requests after 45 days from the date of delivery as reported by shipment tracking. All products MUST include a Return Merchandise Authorization (RMA) number for proper processing.
Page 39: Transport & Storage
Transport and Storage Conditions During transport or storage for a long period of time, the temperature should not exceed the limit values of 14° to 158° Fahrenheit (-10° to 70° Celsius). During transport or storage for a long period of time, the relative humidity should not exceed the limit values of 10% to 60%.
Page 40: Warning To Dispensers
Warning to Hearing Aid Dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions: •...
Page 41 Stop using the MDHearing NEO and consult a physician if: • Hearing in one or both ears worsens. • Ear becomes occluded with excessive ear wax. • Hearing does not improve. • You develop an infection of your ear or ear canal.
Page 42: General Warnings
General Warnings This product may help you hear better • Feel the hearing aid is not providing enough amplification even at the highest volume if you: setting. • Strain to follow conversations when others don’t, especially in noisy places. To prevent hearing damage: •...
Page 43 • The battery is built-in and cannot be replaced. Hazard Warnings Use of other batteries may present a risk of fire, • In the unlikely case that any parts remain in the explosion, or chemical burn. ear canal after the removal of the hearing aid, contact a physician immediately.
Page 44 • Hearing aids may fail suddenly without prior X-ray, MRI, CT, PET Scanning, Electro- warning (e.g. in case of a defect or an empty therapy battery), particularly in situations where you’re • Hearing aids must NOT be exposed to strong required to hear acoustic warning signals, e.g.
Page 45: Technical Specifications
Technical Specifications MAX OSPL90 108 dB SPL HF Average OSPL90 107 dB SPL HFA Full-on Gain 24 dB Frequency Range 200–5,400 Hz Total Harmonic Distortion @500 Hz Total Harmonic Distortion @800 Hz Total Harmonic Distortion @1600 Hz Equivalent Input Noise 22 dB Latency Value <15msec...
Page 46 Your Serial Number Please retain your hearing aid serial numbers for your records. Your NEO serial number can be found on the side of the hearing aid. Serial Number(s): Serial No.
Page 47: Notice Of Cancellation
Notice of Cancellation YOU MAY CANCEL THIS TRANSACTION, WITHOUT ANY PENALTY OR OBLIGATION, WITHIN 45 DAYS FROM THE DATE OF DELIVERY AS REPORTED BY SHIPMENT TRACKING. IF YOU CANCEL, ANY PROPERTY TRADED IN, ANY PAYMENTS MADE BY YOU UNDER THE CONTRACT OR SALE LESS ANY NONREFUNDABLE RESTOCKING FEE, AND ANY NEGOTIABLE INSTRUMENT EXECUTED BY YOU WILL BE RETURNED WITHIN 10 BUSINESS DAYS FOLLOWING RECEIPT BY THE SELLER OF YOUR CANCELLATION NOTICE AND ALL MERCHANDISE PERTAINING TO THIS TRANSACTION, AND ANY SECURITY INTEREST...
Page 48 MDHearingAid.com 800-918-3914 v01.23...