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9 Frequently
asked
questions
My Bluetooth earpieces do not turn on.
The battery level is low. Charge the
earpieces.
I cannot pair my Bluetooth earpieces
with my Bluetooth device.
Bluetooth is disabled. Turn on your
device and enable the Bluetooth func-
tion before you turn on your earpieces.
Pairing does not work.
•
Put both earpieces into charging
case.
•
Make sure you have disabled the
Bluetooth function of any previously
connected Bluetooth devices.
•
On your Bluetooth device, delete
"Philips TAT3217" from the Bluetooth
list.
•
Pair your earpieces (see 'Pair the
earpieces with your Bluetooth device
for the rst time' on page 7).
The Bluetooth device cannot nd the
earpieces.
•
The earpieces may be connected to
a previously paired device. Turn o
the connected device or move it out
of range.
•
Pairing may have been reset or the
earpieces have been previously
paired with another device. Pair the
earpieces with the Bluetooth device
again as described in the user
manual. (see 'Pair the earpieces with
your Bluetooth device for the rst
time' on page 7).
16
EN
My Bluetooth earpieces are connected
to a Bluetooth stereo-enabled mobile
phone, but music only plays on the
mobile phone speaker.
Refer to the user manual of your mobile
phone. Select to listen to music through
the earpieces.
The audio quality is poor and a crack-
ling noise can be heard.
•
The Bluetooth device is out of range.
Reduce the distance between your
earpieces and Bluetooth device, or
remove obstacles between them.
•
Charge your earpieces.
The audio quality is poor when stream-
ing from a mobile phone, is very slow or
streaming does not work at all.
Make sure your mobile phone not only
supports (mono) HSP/HFP but also
supports A2DP and is BT4.0x (or higher)
compatible (see 'Technical data' on
page 11).
Clean your headphones regularly.
•
Use a clean, damp cloth to clean
your headphones - especially the
sound conduits and the microphone
holes - regularly and avoid buildup
of substances such as sweat or
earwax.
•
If any sweat or water droplets are left
in the sound conduits, air holes or
microphone holes, the sound level
will temporarily drop or cut out
entirely. This is not a malfunction.
Use a soft, damp cloth to dry the
headphones thoroughly. Alternative-
ly, remove the earbud tips, turn the
sound conduits downward and
gently tap the
headphones about ve times on a
dry cloth or similar to remove any
water collected inside.
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