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Syn-Tech Systems FuelMaster Plus Operation Manual

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Syn-Tech Systems, Inc.
Home of the FuelMaster®
FuelMaster
Plus
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FMU/Site Operations
Manual

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  • Page 1 Syn-Tech Systems, Inc. Home of the FuelMaster® FuelMaster Plus ® FMU/Site Operations Manual...
  • Page 2 Copyright© Syn-Tech Systems, Inc. 1998-2008 Publish Date: 9/15/2008 All Rights Reserved. This Document was printed in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means –...

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Preface ..................... 6   INTRODUCTION ................7   GENERAL INFORMATION ............. 8   Document Structure ..............8   SECTION I - VEHICLE KEY OPERATIONS ......10   Vehicle Key FMU Configuration ..........10   Vehicle Key Operation Prompts ..........10  ...
  • Page 4 TABLE OF CONTENTS SUPERVISOR PREVENTATIVE MAINTENACE (PM) MENU ..................44   PM > DISPLAY ............... 44   PM > UPDATE ..............44   PM > SET ................ 44   SUPERVISOR ODOMETER MENU ........45   ODOM > DISPLAY ............45  ...
  • Page 5 TABLE OF CONTENTS Error Message Prompts ............. 58   FMU WAS NOT ABLE TO READ KEY CONTENTS ..58   FMU WAS NOT ABLE TO READ KEY CONTENTS ..58   FMU WAS ABLE TO READ KEY CONTENTS ....58  ...

  • Page 6: Preface

    PREFACE Preface The FuelMaster® Site Operations Manual is provided with each FuelMaster® Fuels Management System. It should be used as a guideline when training the end users on the FuelMaster® systems operations. In addition, it is recommended that the users be given explanations regarding options to expect at the fuel island (timeouts, FMU messages, etc.).

  • Page 7: Introduction

    INTRODUCTION INTRODUCTION The operation of the FMU and the prompts displayed to the user vary based on the system type selected for the FMU and the key type(s) used for a fueling transaction or other operation. System types provide varying levels of security for fuel access.

  • Page 8: General Information

    INTRODUCTION Field Technician, Syn-Tech Customer Satisfaction Center (CSC) Technician, or a Syn-Tech Authorized Service Representative. Over The Road (OTR) OTR systems allow for the recording of fuel for refrigerated trailers. OTR is based on the VMN system but has the option for a reefer identifier to be recorded while only needing one Vehicle key.
  • Page 9 This section is a troubleshooting guide used to identify FMU Section VIII generated error messages and with an explanation of each, and a step-by-step guide to solve minor problems at the fuel island. Troubleshooting should be done in conjunction with Syn-Tech Systems Customer Satisfaction Center (CSC)/ Product Support.

  • Page 10: Section I - Vehicle Key Operations

    SECTION I - VEHICLE KEY OPERATIONS SECTION I - VEHICLE KEY OPERATIONS Vehicle Key FMU Configuration The system types that use vehicle keys are the COM (Commercial) systems which have one of the following key configurations: VKO (Vehicle Key Only), Either Key or Two Key and the VMN (Verified Miscellaneous Number) systems.
  • Page 11 This prompt requires entry of a USER ID. This may be alphanumeric and may be up to nine characters in length. This prompt may be customized to read something other than USER ID by contacting Syn-Tech Systems Customer Satisfaction Center. Once the USER ID is entered on the FMU keypad, press the ENTER/YES key to receive the next prompt.
  • Page 12 SECTION I - VEHICLE KEY OPERATIONS these options is described below: • COMMERCIAL SYSTEMS: The entry is not verified, which means that no matter the entry, it is accepted and recorded without regard to accuracy. In addition, since any number is accepted, this entry cannot be locked-out (de- authorized).
  • Page 13 SECTION I - VEHICLE KEY OPERATIONS This error message indicates that the entry made is lower than the entry that was written to the key during the previous fueling transaction on this vehicle. ***** FUELMASTER **** ODOMETER TOO HIGH! PLEASE TRY AGAIN. This error message indicates that the entry has an elapsed miles or hours value that is greater than the MILES/HOURS range encoded on the key.
  • Page 14 SECTION I - VEHICLE KEY OPERATIONS TRANSACTION CANCELLED BECAUSE OF OUT-OF-RANGE ODOMETER ENTRIES If the Preventive Maintenance option is enabled, the following prompt will appear if vehicle is due for service: VEHICLE IS DUE FOR PREVENTATIVE MAINTENANCE -- INFORM SUPERVISOR! This message serves as notification that the PM (preventative maintenance) MILEAGE encoded on the key has been reached, and preventive maintenance is due.
  • Page 15 SECTION I - VEHICLE KEY OPERATIONS After all of the required entries have been made, the following hose selection display appears: REMOVE KEY, SELECT HOSE, PRESS <ENTER> 1, 2, 3, 4, 5, 6, 7, 8 ---> The choices presented in this prompt are limited to the hoses that have the same product code(s) as those authorized for the Vehicle Key.
  • Page 16 SECTION I - VEHICLE KEY OPERATIONS with the above message and is ready to track fueling. ** PUMP HANDLE NOT TURNED OFF! ** ** PLEASE TURN PUMP HANDLE OFF. ** If the above prompt appears, the pump handle selected was already in the ‘ON’ position at the time this handle was selected.

  • Page 17: Section Ii - User Key Operations

    SECTION II- USER KEY OPERATIONS SECTION II - USER KEY OPERATIONS User Key FMU Configuration The system types that utilize User keys are COM (Commercial) systems which have one of the following key configurations: User-Key, Either Key or Two-Key; and the VVID (Verified Vehicle ID) systems. User Key systems are designed to provide accounting information associated with a User’s fuel activities which may involve one or more vehicles.
  • Page 18 SECTION II- USER KEY OPERATIONS ***** FUELMASTER ***** ENTER P.I.N. ---> Enter the PIN (Personal Identification Number) of the User Key on the FMU keypad. This number is assigned to the key when it is encoded and is a 4-digit number that is unique to the key. If the entry is incorrect, an error message appears, the error is logged on the on-site printer and the process begins again.
  • Page 19 SECTION II- USER KEY OPERATIONS Enter the miles or hours (without tenths) on the FMU keypad. Once entered, press the ENTER/YES on the keypad. Unlike the Vehicle Key system, no check is made on this miles/hour entry; it is recorded with the transaction. If the Oil Check option is enabled, the following prompt is displayed: ***** FUELMASTER ***** DID YOU CHECK YOUR OIL? (Y/N) --->...
  • Page 20 SECTION II- USER KEY OPERATIONS already in use. If an in-use hose is selected, a message will appear telling you to select a different hose. Once a hose has been selected, one of two messages appears on the FMU display. These messages depend upon the type of dispenser installed and how it was wired during installation of the FuelMaster®...

  • Page 21: Section Iii- Either Key Operations

    SECTION III- EITHER KEY OPERATIONS SECTION III- EITHER KEY OPERATIONS Either Key FMU Configuration This system type supports the use of either a Vehicle Key or a User Key. Either Key systems are designed to provide the flexibility of Vehicle Key or User Key fueling.

  • Page 22: Vehicle Key Specific System Procedures

    SECTION III- EITHER KEY OPERATIONS Enter the PIN (Personal Identification Number) of the Vehicle of User Key on the FMU keypad. This number is assigned to the key when it is encoded and is a 4-digit number that is unique to the key. If your entry is incorrect, an error message appears ***ERROR: INVALID P.I.N ENTERED*** ***RE-INSERT KEY TO TRY AGAIN***...
  • Page 23 SECTION III- EITHER KEY OPERATIONS by contacting Syn-Tech Systems Product Support.) Once the USER ID is entered on the FMU keypad, press the ENTER/YES key to receive the next prompt. NOTE: The Central Controller is capable of encoding selected Vehicle Keys to require the entry of a User or Miscellaneous value at the time of fueling.
  • Page 24 SECTION III- EITHER KEY OPERATIONS the miles/hours range on the key was too low to begin with, tenths of miles may have been entered when the entry should contain whole miles only, the last time the key was used the miles/hours did not get written back to the key, an incorrect entry was made and the ENTER/YES key was pressed, the entry is correct but the vehicle's last fueling was off-site causing...

  • Page 25: User Key Specific System Procedures

    SECTION III- EITHER KEY OPERATIONS If the Preventive Maintenance option is enabled, the following prompt appears: ** VEHICLE IS DUE FOR PREVENTATIVE ** ** MAINTENANCE -- INFORM SUPERVISOR ** This message indicates that the PM MILEAGE encoded on the key has been reached, and preventive maintenance is due.

  • Page 26: Both Keys System Procedures

    This prompt requires entry of a single digit between 0 and 9 on the FMU keypad. Enter the number of quarts of oil added at the time of this transaction and press <ENTER>. (To enter a 2 digit number contact Syn-Tech Systems, Inc. product support for details.) NOTE: The oil check transaction will appear as a separate transaction on the FMU’s on-...
  • Page 27 SECTION III- EITHER KEY OPERATIONS This authorization prompt appears if the FMU configuration is set to Pump Handle Detect - NO. It does not matter when the pump handle is turned on. When this message appears, the FMU is ready to track fueling. <<<...

  • Page 28: Section Iv- Two Key Operations

    SECTION IV- TWO KEY OPERATIONS SECTION IV- TWO KEY OPERATIONS Two-Key FMU Configuration A COM (Commercial) system that has been configured for Two Key operation requires the use of both a Vehicle Key and a User Key in order to obtain fuel. Two Key systems are designed to provide added accounting information and extra security by requiring that both a Vehicle Key and a User Key be used to obtain fuel.

  • Page 29: User Key

    SECTION IV- TWO KEY OPERATIONS ** FUELMASTER FUELS ACCOUNTING SYSTEM ** ** INSERT KEY OR CARD TO BEGIN ** USER KEY If the PIN option is enabled, regardless of which key is inserted first, the following prompt appears: ***** FUELMASTER *** ** ENTER P.I.N.
  • Page 30 SECTION IV- TWO KEY OPERATIONS These actions can create confusion for the user. If the PIN option is enabled on this key, the following prompt appears: ***** FUELMASTER *** ** ENTER P.I.N. ---> Enter the PIN (Personal Identification Number) of the key on the FMU keypad.
  • Page 31 SECTION IV- TWO KEY OPERATIONS which is greater than the MILES/HOURS range encoded on the key. One of the following may have occurred: the miles/hours range on the key was too low to begin with, tenths of miles may have been entered when the entry should consist of whole miles only, the last time the key was used the miles/hours did not get written back to the key,...
  • Page 32 SECTION IV- TWO KEY OPERATIONS Insert the Vehicle Key so that the miles/hours can be written back on the Vehicle Key. If the preventive maintenance option is enabled, the following prompt may appear: ** VEHICLE IS DUE FOR PREVENTATIVE ** ** MAINTENANCE --INFORM SUPERVISOR ** This message indicates that the PM MILEAGE that was encoded on the key has been reached and preventive maintenance is due.
  • Page 33 SECTION IV- TWO KEY OPERATIONS be turned on. The prompt indicates the dispenser hose status. When the FMU sees the pump handle turned, on it responds with the above message and is ready to track fueling. ** PUMP HANDLE NOT TURNED OFF ** ** TURN PUMP HANDLE OFF ** This prompt indicates that the FMU could not detect when the pump handle was turned on because it was already on.

  • Page 34: Section V- Manual Key Operations

    SECTION V- MANUAL KEY OPERATIONS SECTION V- MANUAL KEY OPERATIONS Manual Key System Procedures While not the standard method of obtaining fuel from the FuelMaster system, the Manual Issue Key can be useful in allowing fueling at an automated fueling site for vehicles, equipment, or visiting users that either: do not have an assigned key or, have no continuing need for an assigned key.

  • Page 35: Commercial & Vvid System Types Only

    SECTION V- MANUAL KEY OPERATIONS VVID systems which validates the Vehicle ID entry made on the FMU keypad. This option is disabled by default and must be enabled by Syn-Tech Product Support personnel. With the Verify Vehicle ID feature enabled, the VEHICLE ID is then validated against the stored list of authorized vehicles.
  • Page 36 SECTION V- MANUAL KEY OPERATIONS NOTE: Using Manual Issue Keys on all system types allows the selection of all hoses configured on the unit since no product limitations are encoded on the key. NOTE: An ‘*’ next to a hose number means that this hose is already in use. A message to this effect will be displayed if this hose is selected.
  • Page 37 SECTION V- MANUAL KEY OPERATIONS handle, first reset the pump handle to the ‘OFF’ position and wait for the prompt to turn it on to begin fueling.

  • Page 38: Section Vi - Tanker Truck Operations

    SECTION VI - TANKER TRUCK OPERATIONS SECTION VI - TANKER TRUCK OPERATIONS Tanker Truck Procedures The Tanker Truck Key is provided to account for inventory transfer of fuel from an automated FuelMaster® site into a tanker truck’s storage tank. After fuel transfer, the fuel becomes accountable to the tanker truck.
  • Page 39 SECTION VI - TANKER TRUCK OPERATIONS keypad. This number is assigned to the key when it is encoded and is a 4-digit number that is unique to the key. If the PIN entry is incorrect, an error message is displayed and the process begins again. Upon entry of a valid PIN entry, the next prompt appears.
  • Page 40 SECTION VI - TANKER TRUCK OPERATIONS already on. Flip the pump handle off and the hose selection re-appears. Select a hose and the prompt on the FMU display indicates when it is ready to look for the pump handle to be turned on. When prompted, turn the handle back on. IMPORTANT NOTE: The operation of a tanker truck key on a Mobile 2500 FMU will be different from that stated in this section.

  • Page 41: Section Vii -Supervisor Key Access

    SECTION VII - SUPERVISOR KEY ACCESS SECTION VII -SUPERVISOR KEY ACCESS The Supervisor Key, once encoded, should remain with the person responsible for the system or in a safe location. Although it is a very useful key, since it allows access to the system’s configuration features, it can also be a dangerous key in the wrong hands.

  • Page 42: Supervisor System Menu

    SECTION VII - SUPERVISOR KEY ACCESS SUPERVISOR SYSTEM MENU SYSTEM MENU: 1=REPORTS, 2=CREDIT CARD, 4=TOTALIZER, 5=CLOSEOUT, 6=FLASH, D=EXIT REPORTS SYSTEM > The Reports Menu offers a variety of report options, all of which are sent immediately to the on-site printer. REPORTS: 1=ERR LOG, 2=EVENTS, 3=ERR DUMP, 4=LCD, 5=REPRINT, A=CFG, B=EIU CFG, D=EXIT ERR LOG...

  • Page 43: System > Credit Card

    SECTION VII - SUPERVISOR KEY ACCESS CREDIT CARD SYSTEM > The Credit Card Menu offers options for initializing credit card operations. The menu shown below has three credit card networks available. (Your menu options may differ slightly depending on your cc network). For detailed credit card operations, please refer to the Card Reader Supplement provided with your card reader system.

  • Page 44: Supervisor Preventative Maintenace (Pm) Menu

    SECTION VII - SUPERVISOR KEY ACCESS If a Compact Flash card is installed, a screen similar to the following will appear. Use the ‘B’ and ‘C’ keys to scroll through the list of available images files and hit the ‘A’ key to select. FLASH: A=SELECT, B=UP, C=DOWN, D=END fmu2500plus.img NOTE:...

  • Page 45: Supervisor Odometer Menu

    SECTION VII - SUPERVISOR KEY ACCESS SUPERVISOR ODOMETER MENU * SUPERVISOR CHRONO/ODOMETER MENU * * A = DISPLAY, B = UPDATE, D = EXIT * This submenu offers options viewing ProKee®’s Odometer/Chronometer information as well as the opportunity to update this information if needed.

  • Page 46: Aim > Reset

    SECTION VII - SUPERVISOR KEY ACCESS RESET AIM > This option resets the AIM unit provided the programming hose tag is inserted. SUPERVISOR CONFIG MENU CONFIGURATION: <TIME> <DATE> <DAY OF WK> A=MODIFY, B=TESTS, C=TIME/DATE, D=EXIT MODIFY CONFIG > By selecting Option A, Modify from the Configuration submenu, the following menu appears: CONFIG MENU: 1=COMM, 2=TOTALIZERS A=PUMPS, B=SYSTEM, C=SHOW OPTIONS, D=EXIT...

  • Page 47: Config > Modify > Totalizers

    SECTION VII - SUPERVISOR KEY ACCESS is selected, press ‘D’ to exit. The new baud rate setting is checked for accuracy. An error message appears if an invalid baud rate is selected and the baud rate is reset to the previous valid setting. NETWORK CARD CONFIG >...

  • Page 48: Config > Modify > Pumps

    SECTION VII - SUPERVISOR KEY ACCESS press Option B and a prompt requests the new cumulative totalizer for the selected pump. This value is not checked for accuracy. PUMPS CONFIG > MODIFY > PUMPS CONFIG: 1=INTITIAL, 2=MECH, 3=ELEC, 4=ELEC ADDR, 5=BLEND, 6=AIM IDS D=EXIT This menu provides the opportunity to configure the system.

  • Page 49: Config > Modify > System

    SECTION VII - SUPERVISOR KEY ACCESS ELEC ADDR CONFIG > MODIFY > PUMPS > Set the address for each electric pump. Press the ‘A’ key to scroll through each pump and press ‘B’ to increment or ‘C’ to decrement the value.
  • Page 50 SECTION VII - SUPERVISOR KEY ACCESS SYSTEM OPTIONS: A=NEXT, B=PREVIOUS, D=EXIT <SYSTEM OPTIONS> Press the ‘A’ key to scroll through the following list in order to view each corresponding setting. System Key Type VMN, VVI, COM, Keyless, etc Custom System Option Enabled/Disabled Entered Vehicle ID’s Are: Numeric/Alphanumeric...
  • Page 51 SECTION VII - SUPERVISOR KEY ACCESS Print $ Amount on Receipts Enabled/Disabled Print Duplicate Receipts Enabled/Disabled Aim Receipts Enabled/Disabled Bad Odom Termination Enabled/Disabled Odom First Enabled/Disabled Odom Write Fail Termination Enabled/Disabled Min Odom Range 0 or 1 Odom Range Check Enabled/Disabled Odom Question Enabled/Disabled...

  • Page 52: Config > Tests

    Print MPC Description Enabled/Disabled Passive Mobile Mode Enabled/Disabled NOTE: System Options are set by Syn-Tech Systems, Inc., before shipping the FuelMaster® Unit. Subsequent changes in the System Options may be made by calling Syn-Tech’s Customer Help Desk. TESTS CONFIG >...

  • Page 53: Config > Tests > Outs (Outputs)

    SECTION VII - SUPERVISOR KEY ACCESS • MM - The 8-1 line corresponds with PUMP H-A. A 0 below the pump number means the switch is in AUTO. When toggled to manual, the 0 changes to a 1. OUTS (OUTPUTS) CONFIG >...

  • Page 54: Config > Tests > Count

    SECTION VII - SUPERVISOR KEY ACCESS FIELDS CONFIG > TESTS > PROKEE® > Display the contents of a ProKee® once descriptive field at a time. The specific fields displayed are dependent on the type of ProKee® inserted. ASCII CONFIG > TESTS > PROKEE® > Displays the contents of a Prokee®...

  • Page 55: Config > Time/Date

    SECTION VII - SUPERVISOR KEY ACCESS TIME/DATE CONFIG > Option C on the Configuration menu provides the opportunity to set the time, date and day of the week settings stored in the FMU. TIME/DATE MENU: <time> <date> <day of week> A=TIME, B=DATE, C=DAY OF WEEK, D=EXIT NOTE: If the site has satellites, only the master FMU’s time/date needs to be set.

  • Page 56: Issues > Mode > Monitor

    SECTION VII - SUPERVISOR KEY ACCESS control wiring for "pump handle yes" and a configuration setting to be made by STS personnel. When semi-manual mode is enabled, the Auto/Manual mode switch must be left in the auto position. Users may fuel without the use of Prokees® by simply turning on the pump handle and dispensing fuel.

  • Page 57: Supervisor Tanks Menu

    SECTION VII - SUPERVISOR KEY ACCESS SUPERVISOR TANKS MENU: SUPERVISOR TANK MENU: 1=STICK READING A=DROP, B=(+)ADJ, C=(-)ADJ, D=EXIT STICK READING TANKS > This option allows a stick reading to be entered for a tank. Upon selecting this option, first enter the tank number and then the stick reading amount. DROP TANKS >...

  • Page 58: Section Viii -Error Messages & Troubleshooting

    SECTION VIII -ERROR MESSAGES & TROUBLESHOOTING SECTION VIII -ERROR MESSAGES & TROUBLESHOOTING Error Message Prompts ** UNABLE TO CORRECTLY READ KEY ** ** REINSERT TO RE-TRY OPERATION. ** FMU WAS NOT ABLE TO READ KEY CONTENTS ProKee® was inserted into and removed from the reader too quickly Pin stuck in reader guides A loose ribbon cable ** UNAUTHORIZED KEY SIGNATURE **...

  • Page 59: Fmu Could Not Write Odometer/Chronometer Back To Key

    SECTION VIII -ERROR MESSAGES & TROUBLESHOOTING ** ERROR WRITING ODOMETER TO PROKEE ** ** PLEASE TRY AGAIN ** FMU COULD NOT WRITE ODOMETER/CHRONOMETER BACK TO The key was inserted and removed too quickly. It should be inserted and depressed in for 1 second. ** ERROR WRITING P.M.

  • Page 60: Hose Is Unavailable For Use

    SECTION VIII -ERROR MESSAGES & TROUBLESHOOTING display, a message transaction is created, stored and sent to the Central Controller when transactions are downloaded. If transaction storage space becomes an issue, this system option may be disabled. If this option is disabled however, please be aware that the second odometer entry made on the keypad is accepted and written to the key without question.

  • Page 61: While Doing Self-Test During Power-Up, Fmu Misread Site Configuration Stored In Eeprom

    SECTION VIII -ERROR MESSAGES & TROUBLESHOOTING ** ERROR: PUMP HANDLE NOT TURNED ON ** ** TRANSACTION HAS BEEN CANCELLED ** When using "Pump handle YES" in the configuration, the user must select the hose number before turning the handle on. In some cases, selection of "Pump Handle NO"...

  • Page 62: Test Selected Cannot Gain Access To Hoses

    SECTION VIII -ERROR MESSAGES & TROUBLESHOOTING TEST SELECTED CANNOT GAIN ACCESS TO HOSES Wait a few seconds and try selected test again. ** POWER RESET TEST * * UNABLE TO RESTART - PLEASE POWER FAIL UNIT POWER FAIL TEST FAILED Manually power-fail the FMU.

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