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Canon imageRUNNER ADVANCE System V3.13 Service Manual

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imageRUNNER
ADVANCE
V3.13 System
SERVICE
MANUAL
Canon
January 30, 2023
Rev. 4
COPYRIGHT
2023 CANON INC.
CANON imageRUNNER ADVANCE V3.13 System Rev. 4 PRINTED IN U.S.A.
©

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Summary of Contents for Canon imageRUNNER ADVANCE System V3.13

  • Page 1 ADVANCE V3.13 System SERVICE MANUAL Canon January 30, 2023 Rev. 4 COPYRIGHT 2023 CANON INC. CANON imageRUNNER ADVANCE V3.13 System Rev. 4 PRINTED IN U.S.A. ©...
  • Page 2 When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual.

  • Page 3: Table Of Contents

    Contents Contents 1. Overview of System Management..............1 Overview of System Management...................... 2 Third Generation System Software..................... 3 Checking the Platform Version......................4 2. Authentication....................5 Login Services.............................6 Overview.............................. 6 User Authentication..........................9 DepartmentID Authentication overview....................9 Integrated Authentication Function......................9 Management of the Authentication Method..................11 Change Login Services Procedure.......................
  • Page 4 Contents Function to Mask the Screen during Remote Access............... 31 Procedure for Enabling This Function....................32 Procedure for Disabling This Function....................32 Service Mode Login History Display Function...................34 4. Firmware Management.................. 35 Overview............................36 Version upgrade using the Updater functionalities................. 36 Version Upgrade Using Download Mode....................37 Common Preparations (Preparing a USB Flash Drive)................38 Limitation............................41...
  • Page 5 Contents 7. Backup/Restoration..................107 Overview............................108 Backup/Restoration for Service Technicians..................108 Back Up/Restore for users that needs service technician work............. 108 Target Items of Restoration........................109 Procedure Using [Import/Export All] in the [Settings/Registration] Menu........110 Backup/Restoration Procedure Using Service Mode (BACKUP/RESTORE)........111 Backup Procedure Using Service Mode (BACKUP/RESTORE)............111 Restoration Procedure Using Service Mode (BACKUP/RESTORE)............

  • Page 6: Overview Of System Management

    Overview of System Management Overview of System Management..2 Third Generation System Software..3 Checking the Platform Version....4...

  • Page 7: Overview Of System Management

    This chapter contains information for service technicians on the system of this machine. Although some of the information provided in the User’s Guide can be found in this chapter, see the User's Guide found at the following URL for details on the features intended for users. https://oip.manual.canon/...

  • Page 8: Third Generation System Software

    1. Overview of System Management Third Generation System Software The second generation system software which has been applied to ADVANCE series copying machines has been developed on a model-by-model basis and has the following problems. • The specifications differed depending on the model. •...

  • Page 9: Checking The Platform Version

    1. Overview of System Management Checking the Platform Version The version of the platform can be checked on the counter check screen of the Control Panel or in service mode. NOTE: • Depending on a version, it is shown differently. V 3.8 or earlier: no decimal point and 2 digits are shown after where a decimal point should be.

  • Page 10: Authentication

    Authentication Login Services........6 Management of the Authentication Method..........11 Management of Users......17...

  • Page 11: Login Services

    2. Authentication Login Services Overview The login service and user authentication method are services for authenticating users, and the user database that is referred to for authentication is called the "authentication database" and the function for logging in is called the "authentication function". The authentication databases and authentication functions that can be selected vary depending on the login service.
  • Page 12 2. Authentication DepartmentID Authentication This service performs authentication by matching the entered department ID and password against the information in the device. ■ Login Method (User Authentication Function) The method for logging in to a login service is called the user authentication function. Although there are several user authentication functions, it is possible to either use only one function or to use more than one function.
  • Page 13 2. Authentication Card Authentication This is an authentication method that can be used on devices equipped with a Card Reader. This authentication method reduces the load on users since it removes the effort of entering authentication information. Picture Login This is a user authentication method of logging in by selecting a user-specific icon displayed on the Control Panel. In this model, this authentication method is set as the default authentication method.

  • Page 14: User Authentication

    • Picture Login For more information, refer to the User's Guide [top page > Mnaging the Machine > Managing Users] at the following URL. https://oip.manual.canon/ DepartmentID Authentication overview This login service is selected when the department ID management is enabled or no authentication function is set. Set the department ID management to [ON] on [Settings / Registration] of this device and register 7-digit ID and PIN by department.
  • Page 15 2. Authentication There are 2 types of authentication information that can be shared: Volatile Credential whose registered information is discarded at the time of logout or shutdown of the device and Persistent Credential whose registered information is not discarded at the time of logout.

  • Page 16: Management Of The Authentication Method

    2. Authentication Management of the Authentication Method NOTE: CUSA/ CEL only: Picture Login is an License Management(LMS) option (an option that requires activation). When using Picture Login, it is necessary to access License Management(LMS) and activate Picture Login, and then change the setting value of the following service mode to 1 (enabled).

  • Page 17: Login Service Installation Procedure

    2. Authentication Login Service Installation Procedure 1. Log on to SMS, and click the [Browse], and specify the enhanced system application file and license file. 2. Select [Install and Start] or [Only Install] in [Operation to Perform], and click [Install]. Login Service Uninstallation Procedure In order to uninstall a login service, the service needs to be stopped ("Installed"...

  • Page 18: Authentication Settings

    Authentication Management screen. For details, see [Top] > [Managing Users] > [Configuring the Personal Authentication Management Settings] > [Configuring the Authentication Functions] in the User's Guide found at the following URL. https://oip.manual.canon/ NOTE: The default settings are as shown below.

  • Page 19: Procedure For Enabling Mobile Authentication

    2. Authentication Picture Login is displayed on the remote UI by configuring the above setting. Note that if the setting value is set to 0 in the above service mode, Picture Login will not be displayed on the remote UI. ■...
  • Page 20 2. Authentication 2. In the following [Settings/Registration] menu, enable the Bluetooth function (set it to ON). • Remote UI [Settings/Registration] > Preferences > Network > Bluetooth Settings > Use Bluetooth • Control Panel [Settings/Registration] > Preferences > Network > Bluetooth Settings > Use Bluetooth...
  • Page 21 2. Authentication 3. In the following [Settings/Registration] menu, enable the mobile authentication (set it to ON). • Remote UI [Settings/Registration] > Preferences > Basic Settings > Use of Authentication Function > Use the user authentication function • Control Panel [Settings/Registration] > Preferences > User Management > Authentication Management > Use User Authentication When the setting is enabled, a mark indicating that the mobile authentication is enabled is displayed on the login screen.

  • Page 22: Management Of Users

    For the registration procedure, see [Top] > [Managing the Machine] > [Managing Users] > [Configuring the Personal Authentication Management Settings] > [Registering User Information in the Local Device] in the User’s Guide found at the following URL. https://oip.manual.canon/ Importing/Exporting Registered Users Users registerd in the host machine can be exported to and imported froma file.
  • Page 23 2. Authentication The conditions for becoming a system administrator differ depending on the device authentication method. In the case of User Authentication The system administrator should be a user for whom "Administrator" is set as the user's role in [Settings/Registrations] > [Management Settings] >...
  • Page 24 2. Authentication Basically, system administrators serve as MEAP administrators. If a user who does not have system administrator privileges attempts to log in to SMS, the following message is displayed and the login fails. Screen example...

  • Page 25: Security Function

    Security Function Security of Storage......21 Protection of Encryption Keys, Certificates and Passwords..... 22 Security Policy Function......24 Restrict Service Representative Access Function......27 Function to Mask the Screen during Remote Access....... 31 Service Mode Login History Display Function...........34...

  • Page 26: Security Of Storage

    There is no setting to disable encryption. (Encryption is always performed.) NOTE: For the encryption technology, this model has the Canon MFP Security Chip 2.10, which is compliant with the FIPS140-2 Level 2 information encryption processing standard established by the US government. The Canon MFP Security Chip 2.10 is validated by the Cryptographic Module Validation Program (CMVP) in the US and Canada and the Japan Cryptographic Module Validation Program (JCMVP).

  • Page 27: Protection Of Encryption Keys, Certificates And Passwords

    3. Security Function Protection of Encryption Keys, Certificates and Passwords The Main Controller PCB of this machine has TPM installed. "TPM" stands for "Trusted Platform Module" and has a functionality to generate and store encryption keys as well as the public-key encryption arithmetic function. TPM protects security data (passwords, certificates and encryption keys) stored in the Flash.
  • Page 28 PCB. Unlike when TPM Settings is enabled, stored password data is initialized upon failure/replacement of the Flash PCB. For the operation procedure, see the section below in the User's Guide found at the following URL. • https://oip.manual.canon/ [Top] > [Settings/Registration] > [Management Settings] > [Data Management]...

  • Page 29: Security Policy Function

    3. Security Function Security Policy Function About Security Policy Function The security policy function is used to collectively configure the security-related settings, which were located on various screens, as security policies. If the user has set security policies such as basic policies on information security and remedy standards, the settings can be managed/configured collectively on the basis of the security policies.

  • Page 30: Exporting And Importing Setting Information

    Refer to the user's guide at the following URL for information on how to manage and set the security policy. [Top > Managing the Machine > Applying a Security Policy to the Machine] https://oip.manual.canon/ Exporting and Importing Setting Information Since security policy settings are covered by the setting information export/import function (hereinafter referred to as the [Import/ Export All] function), the settings can be exported and imported using the [Import/Export All] function.
  • Page 31 3. Security Function CAUTION: If the Restrict Service Representative Access setting ([Settings/Registration] > [Management Settings] > [Device Management] > [Restrict Service Representative Access]) is enabled, the foregoing service mode cannot be executed. Be sure that the user understands the importance of not forgetting the password when setting the password for the security policy settings with the Restrict Service Representative Access setting enabled.

  • Page 32: Restrict Service Representative Access Function

    3. Security Function Restrict Service Representative Access Function This function is provided for users to prevent leakage and loss of user information due to unauthorized use of service mode against the user's will. By configuring this setting from [Settings/Registration], access to and operation of service mode related to information related to user asset information (such as the administrator password.

  • Page 33: Setting Procedure

    3. Security Function Setting Procedure Follow the procedure shown below to configure the settings of this function. 1. Log in using an account with administrator privileges. 2. Access the following menu, and configure the settings. • [Settings/Registration] > [Management Settings] > [Device Management] > [Restrict Service Representative Access] ON: Restrict The settings related to user assets in service mode can no longer be configured/executed.

  • Page 34: Procedure To Cancel The Setting

    3. Security Function 2. Check if [RESTRICTED MODE] is displayed on the top screen. ■ Procedure to Check in the [Settings/Registration] Menu Follow the procedure show below to check in the [Settings/Registrations] menu whether or not the Restrict Service Representative Access setting is enabled.
  • Page 35 3. Security Function • Service Mode Selecting an item on the service mode screen and clicking the 'i' button brings up a message and items indicated as restriction targets are restricted. CAUTION: This message always appears regardless of the value entered for the Restrict Service Representative Access setting. •...

  • Page 36: Function To Mask The Screen During Remote Access

    Remote Operation Viewer in order to prevent the user from performing unexpected operations. As shown in the figure below, the mask screen is displayed when this function is enabled. Canon Remote Operation Viewer screen Operation Panel...

  • Page 37: Procedure For Enabling This Function

    3. Security Function • When this function is enabled, a mask screen is displayed on the Control Panel. When the function is disabled, the original screen is displayed again. Example of the displayed mask screen • This function is disabled when the following operations are performed. •...
  • Page 38 3. Security Function 1. Perform one of the following operations. • Access the service mode, press [LUI MASK], and check that the button is disabled (has turned gray). • Exit the Remote Operation Viewer. • Disconnect the network (disconnect the network cable, disable the network function, etc.). •...

  • Page 39: Service Mode Login History Display Function

    3. Security Function Service Mode Login History Display Function This function is a function to display the most recent date and time of login to service mode on the service mode top screen. Only the service technician who is in charge of the machine logs in service mode. Therefore, in the case that unfamiliar date and time are displayed in the access history, the service technician can notice that a third person logged in service mode.

  • Page 40: Firmware Management

    Firmware Management Overview..........36 Update Using Updater......47 Version Update Using Download Mode..........70...

  • Page 41: Overview

    4. Firmware Management Overview There are two types and three ways, as follows, to upgrade the version of the system software of the machine. Version upgrade using the Updater functionalities You can upgrade a version using the Updater functionalities of the machine. The system software can be downloaded and decompressed without having to stop the machine, i.e.

  • Page 42: Version Upgrade Using Download Mode

    4. Firmware Management Upgrading by connecting a USB flash drive You can upgrade the version by connecting to the machine a USB flash drive that contains firmware and using an Updater feature. For the following reasons, this method requires the least amount of down time and work time. •...

  • Page 43: Common Preparations (Preparing A Usb Flash Drive)

    4. Firmware Management Common Preparations (Preparing a USB Flash Drive) Whether upgrading using the Updater functionality or download mode, you must store firmware following the rules below if upgrading it using a USB flash drive. NOTE: Have firmware ready that can be used for USB upgrading in advance. ■...
  • Page 44 4. Firmware Management ■ Register the system software(SST to USB) Register the system software registered in SST to the USB memory storage device. For information on registering to SST, refer to “Registering to SST” on page NOTE: • Multiple versions of software can be saved simultaneously in the USB memory storage device with this machine (up to 9 versions) •...
  • Page 45 4. Firmware Management 4. Select the [Series]. 5. Select the version to register. After selecting the version, click [Confirm] button. NOTE: • Only one version can be registered at once. • In addition, a single system software can be registered. 6.

  • Page 46: Limitation

    4. Firmware Management 7. When the system software is successfully registered to the USB memory storage device, click the [OK] button Limitation Do not turn OFF the power while downloading/writing the system software. Doing so may cause a failure of machine startup. If the machine becomes unable to start, start it up in download mode (safe mode) , and download the software again.
  • Page 47 4. Firmware Management NOTE: The system software for PCBs and options is automatically updated in the host machine through USB/Software Distribution(CDS) updates. ■ Target PCB For the PCBs supporting this function, check the list of target PCBs. Sample of the list is shown below. In the case of checking the list of target PCBs of a particular model, refer to [Appendix] in the Service Manual of the device.
  • Page 48 4. Firmware Management • If VER-CHNG is set to 1 (version upgrade only) in service mode and there is an option or PCB that requires a version downgrade, the following message appears and the auto update function stops the process. When the above message appears, the alarm code "70-0087"...

  • Page 49: Third-Party Software

    The <Notification> screen includes the following URL for User's Guides. Make sure to access the link, open the product's User's Guide and have the user review the posted PDF file, "Third-Party Software." https://oip.manual.canon/ Example of the page posting "Third-Party Software"...
  • Page 50 4. Firmware Management The <Notification> screen is also accessible from the counter screen. Have the user administrator review "Third-Party Software" before the implementation of the third-party software if planning a pre-installation or the user administrator cannot confirm it at initial startup. ■...
  • Page 51 4. Firmware Management 7. Restore the backed-up setting values obtained in step 1.

  • Page 52: Update Using Updater

    2) Notify distribution information to Notify ify distr Operator e-RDS Software Distribution(CDS). Softw ftware Distr 4) Download firmware Canon Inc. Firmware Upload Updater Firmware Devices with 5) Writing process is update function Software automatically started upon download completed. Distribution(CDS) ■ b. Software Distribution(CDS) Remote Download (Remote Monitoring Server-...
  • Page 53 / Partner schedule and the command to e-ROS. command for download 2) Notify distribution information to Operator Software Distribution(CDS). e-RDS 4) Download firmware Canon Inc. Firmware Upload Updater Firmware Devices with update function Service Service 5) Writing process is started by...

  • Page 54: Limitations And Points To Note

    This method allows service technicians to update firmware without PC or network connection, if the need for update arises with the machine that has no internet connection. 2) Manually operate 1) Register firmware on Updater Canon Inc. Canon Inc. Firmware upload to USB flash drive Updater...

  • Page 55: Preparation

    4. Firmware Management • PRINT • FAX • I-FAX • Report Print • SEND However, under the following conditions, the job is interrupted and the firmware update process is performed. • During reception of I-FAX • During transmission of SEND or during waiting for transmission ("forward" is included in both cases) When firmware update is executed and the job is not completed within 10 minutes, the firmware update is stopped.
  • Page 56 It can connect to an external network (TCP/IP or proxy settings) the same way as normal network connection. For details, see User's Guide found at the following URL. https://oip.manual.canon/ NOTE: An external network is a network that connects the machine and Software Distribution(CDS) via Internet.
  • Page 57 4. Firmware Management ● Confirming URL Setting of Distribution Server 1. Press [Updater] in the service mode menu. 2. Press [Software Management Settings] button. 3. Press [Settings] button.
  • Page 58 4. Firmware Management 4. Ensure to enter “https://device02.c-cdsknn.net/cds_soap/updaterif” in the field beside the [Delivery Server URL] button. If the URL is not entered or a wrong URL is entered in the field, click [Delivery Server URL] button to show the virtual keypad. Check the URL and enter the correct one.
  • Page 59 4. Firmware Management 4. Press [Yes]. Retrieve from the distribution server download file data for communication test (communication test with the distribution server). The download file data for communication test allows to download a test content from the file server (communication test with the file server).
  • Page 60 4. Firmware Management NOTE: • For how to navigate through the Remote Monitoring Server WebPortal, see the operational manual for Remote Monitoring Service. • For a device to be available for search when a service technician who “enters customer information” or configure “a firmware distribution command”...
  • Page 61 4. Firmware Management Work details Changing the following service mode setting, you can enable the firmware update feature that uses local CDS. Set it to "1" when enabling the local CDS firmware update feature and set it to "0" when disabling the feature. When the feature is enabled, the local CDS setting button, [Connection Server Settings], is displayed, which allows to connect to local CDS and configure the destination server.
  • Page 62 4. Firmware Management • Example of the Updater screen when the [Update Firmware] button is disabled (setting value: "0") ● Enable [Install Applications/Options] button By changing the following service mode, whether or not to display the button for installing applications for users (MEAP application, system option, etc.) in the [Settings/Registration] menu can be set.

  • Page 63: Maintenance

    4. Firmware Management • Example of the Remote UI of Updater when [Manual Update] menu is displayed by enabling it • Example of the Remote UI of Updater when [Manual Update] menu is hidden by disabling it NOTE: Remote UI [Manual Update] requires dedicated firmware for manual update. For regions where firmware update by users is not supported, manual firmware update function cannot be used even if [Manual Update] menu on the remote UI is enabled.

  • Page 64: Procedure For Update Using Updater

    4. Firmware Management Procedure for Update Using Updater ■ a. Software Distribution(CDS) Remote Update Procedure (Remote Monitoring Server-linked Download and Update) You can schedule firmware distribution to this machine on Remote Monitoring Server to allow the automatic download and update of firmware.
  • Page 65 4. Firmware Management 3. Confirm the downloaded firmware and press [Yes] button. 4. The firmware is applied to the device. The device is automatically restarted when the firmware is successfully applied. 5. When the device is restarted, confirm the version of the firmware. ■...
  • Page 66 4. Firmware Management 3. The [Special Firmware] screen appears. Enter each field and then press [OK]. Item Description Registration ID Enter an 8-digit or less number. Password Enter an 8-digit or less number. 4. The [New Firmware] screen appears. Review the content and press [Next]. Item Description Version...
  • Page 67 4. Firmware Management 5. The [Delivery Settings] screen is shown. Configure each setting and press [OK]. Item Description Remarks Delivery Time Press [Now] or [Set Time]. The firmware is downloaded once distribution is config- ured. Set Time Set a date and time within the next 7 days. The firmware is downloaded on the specified date and time.
  • Page 68 4. Firmware Management 7. Depending on the setting, one of the following screens appears. • When Distribution Time is set to [Now] and Timing to Apply to [Auto] under Delivery Settings: The firmware is automatically downloaded and updated to the device. Upon the completion of update, the device is automatically restarted.
  • Page 69 4. Firmware Management 2. Press [Update Firmware]. 3. Press [Apply Firmware]. 4. Confirm the downloaded firmware and press [Yes]. 5. The firmware is applied. Upon the completion of application, the device is automatically restarted. 6. Check the firmware version once the device has been restarted. ●...
  • Page 70 4. Firmware Management 2. Press [Update Firmware] button. 3. Press [Delete Scheduled Delivery] button. 4. Confirm the contents of the distribution schedule and press [Yes] button. 5. Confirm the result of deletion shown on the screen and press [OK] button. ●...
  • Page 71 4. Firmware Management 2. Press [Update Firmware] button. 3. Confirm the downloaded firmware to be deleted and press [Yes] button. 4. Confirm the downloaded firmware to be deleted and press [Yes] button. 5. Confirm the result of deletion and press [OK] button. Now the downloaded firmware is successfully deleted. ■...
  • Page 72 4. Firmware Management NOTE: • Multiple versions of firmware can be stored together in a USB flash drive. (Up to 9 versions) • The following USB flash drive can be used: • Interface: USB1.1 or above (USB2.0 or above is recommended) •...
  • Page 73 4. Firmware Management 7. The [Update from USB Memory] setting screen appears. Select [Version Up Only] or [All] for [Firmware Ver. to Display]. • If [Version Up Only] was selected: [Applicable Firmware] displays only the sets of files in the USB flash drive that contain applicable firmware and Contents List that lists the firmware of versions later than those listed in the machine's Contents List.
  • Page 74 4. Firmware Management 12. If [Auto] is specified for Timing to Apply, a dialog box appears informing the application of firmware is being prepared. After the machine is restarted automatically, the [Update Firmware] dialog box is displayed again. 13. If [Manual] or [Set Time] was selected for Timing to Apply, the Download Completed dialog box appears. Confirm the firmware to update and press [OK].

  • Page 75: Version Update Using Download Mode

    4. Firmware Management Version Update Using Download Mode Version Upgrade via SST ■ Overview ● Overview of Upgrading Using SST iR Device iR Device PC for service PC for service 1) Obtain system 1) Obtain system software software System 4) Write to 4) Write to system area system area...
  • Page 76 4. Firmware Management 1. Start SST, and click the [Register System Software] button. 2. Select the folder containing the system software and click the “Search” button. 3. A list of system software in the folder is displayed. Deselect the checkbox of unnecessary folder(s) and/or system software and click the “REGISTER”...
  • Page 77 4. Firmware Management ■ Connection The following IP address is automatically assigned for this machine at startup in download mode. • IP address: 172.16.1.100 • Subnet mask: 255.255.255.0 When the PC with SST installed is connected to this machine, change the PC network address as follows: •...
  • Page 78 4. Firmware Management If newer combination of the system software is stored in SST, the new combination is automatically selected. NOTE: If only the existing system software combination is stored, none of them are selected. Any versions of the existing system software can be downloaded by manual selection. 4.
  • Page 79 4. Firmware Management 5. Click the [Next] button. 6. Click the [OK] button. 7. Enter service mode to check the version of the system software. NOTE: When an error occurs during version upgrade, the machine is normally started with the previous version of the system software (the version before the upgrade).
  • Page 80 4. Firmware Management 3. Start SST. Select the model to be connected and “Single”, check the network settings. Click the “Start” button. NOTE: The following device information is shown at the right top of SST screen. • IP address • Model name •...

  • Page 81: Version Upgrade Using Usb Memory Storage Device

    4. Firmware Management 4. Select the DCON version to be downloaded and click the “Start” button. Multiple files of system software can be selected in this step. Selecting SYSTEM automatically selects the language software that supports the selected system. NOTE: Download is confirmed in any of the following 2 modes: •...
  • Page 82 4. Firmware Management 4. Turn ON the power of the host machine, and execute the following service mode to enter download mode. • COPIER > Function > SYSTEM > DOWNLOAD 5. The following screen appears. [ [ [ [ [ [ Wait for USB/SST Connect Menu <v00.00> ] ] ] ] ] ] (v00.00) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - [9] : Version Information [Reset] : Start shutdown sequence...
  • Page 83 4. Firmware Management Update (Auto): Backup Mode While backing up the existing firmware in the machine, compares firmware versions in the machine and the USB flash drive, and only downloads firmware with new versions. Update (Overwrite all): Backup Mode While backing up the existing firmware in the machine, downloads all the firmware inside the USB flash drive regardless of firmware versions in the machine.
  • Page 84 4. Firmware Management 5. Select [1]: Update (Auto) or [3]: Update (Auto). CAUTION: When Backup Mode is used to upgrade the version, the difference in processing time is only a few seconds or tens of seconds, and the effect is not significant. To avoid risks in the event of a trouble, it is recommended to use Backup Mode. [ [ [ [ Normal Update Main Menu (USB) <v00.00>...
  • Page 85 4. Firmware Management NOTE: It may take up to 25 minutes to update all firmware. To reduce downtime, it is recommended to use Update (Auto) under normal condition. 1. Remove the network cable if any network cable is connected to the host machine. 2.
  • Page 86 4. Firmware Management /[x] : Upgrade (xxxxx)has been selected. Execute? -(OK):0 / (CANCEL): Any other keys- MNCON(STD) : 01.32 -> 01.33 MNCON(SAFE) : 01.32 -> 01.34 DCON : 01.02 -> 01.03 ACC4 : - RCON : - CCM : - ACC1 : - ACC5 : - RCOND : 02.10>02.10 CCB : -...
  • Page 87 4. Firmware Management [ [ [ [ Normal Update Main Menu (USB) <v00.00> ] ] ] ] (v00.00) ------------------------------------------------------------ Ver. iAC0000_USBSet_0123-0000 Backup Mode [1] : Update (Auto) [2] : Update (Overwrite all) Backupless Mode [3] : Update (Auto) [4] : Update (Overwrite all) [5] : Select Update [C] : Return to Select Version [Reset]: Start shutdown sequence...

  • Page 88: Management Of System Options

    Management of System Options Overview..........84 Registration of System Options...85 Disabling and then Transferring the System Options....... 86...

  • Page 89: Overview

    5. Management of System Options Overview The management of system options is described in the User’s Guide (visit the following URL) as it is performed from the [Settings/ Registration] menu, which can be accessed by users. This section mainly describes the tasks to be performed by service technicians.

  • Page 90: Registration Of System Options

    Registration of System Options As the registration of system options is supposed to be performed by users, you can find its procedure under [Top] > [Managing the Machine] > [Installing System Options] in the User's Guide found at the following URL. https://oip.manual.canon/...

  • Page 91: Disabling And Then Transferring The System Options

    5. Management of System Options Disabling and then Transferring the System Options When the device needs to be replaced as a service work, the system options on the device need to be transferred. This work involves operation in service mode and is therefore supposed to be performed by service technicians. The procedure is shown below.

  • Page 92: Meap Application Management

    MEAP Application Management About SMS.......... 88 Settign Procedure....... 90 Maintenance........97 Troubleshooting........ 103...

  • Page 93: About Sms

    You can access the machine’s SMS from a computer’s browser connected to a network to manage MEAP applications, etc. Because SMS is a user-oriented feature, this section includes information for service personnel. Refer to the user's guide at the following URL for details of the operation procedure. https://oip.manual.canon/ Managing the License File ■ Outline The license file management functions allow you to perform the following operations related to the license file necessary for the MEAP application to run.
  • Page 94 6. MEAP Application Management ■ Reusable license When reinstalling, Disable License file should be downloaded (see“Procedure Downloading/ Removing an Invalidated License File” on page 92 in this manual) or a license for reinstallation should be obtained from License Management(LMS), before reinstallation.

  • Page 95: Settign Procedure

    [Settings/Registration] > [Preferences] > [Network] > [TCP/IP Settings] > [TLS Settings]. For details, see [Top] > [Security] > [MEAP Settings] > [Using the TLS] in the User’s Guide found at the following URL. https://oip.manual.canon/ ■ If [Key and Certificate Settings] is not set To use SMS via TLS connection, a key pair and server certificate must be specified as the key to be used.

  • Page 96: Application Installation Procedure

    ■ Installation Procedure Using SMS For the installation of MEAP applications using SMS, refer to the following section of the User's Guide found at the following URL. • https://oip.manual.canon/ Top > Appendix > MEAP > Installing MEAP Applications ■ Installation Procedure Using the Updater To install a MEAP application using the Updater, the following preparations are required.

  • Page 97: Procedure Downloading/ Removing An Invalidated License File

    6. MEAP Application Management The <Install Applications/Options: Confirm> screen is displayed. 3. Check the displayed applications, and press [Install]; the <Confirm Conditions of Use> screen will appear. Check the description and press [Accept]. Procedure Downloading/ Removing an Invalidated License File NOTE: The downloaded license file can be used for reinstallation only in the same device (with the same device serial number).
  • Page 98 6. MEAP Application Management 3. License Management page appears. To download, click [Download]. 4. When you have selected [Download], specify where you want to store the file by following the instructions on the screen. 5. To delete, click [Delete]. 6. When the dialog to confirm deletion is shown, click [Yes]. CAUTION: Without the license file, an application cannot be reinstalled even to the MEAP device that the application had been installed last time.

  • Page 99: Procedure For Downloading A License For Forwarding

    6. MEAP Application Management Procedure for Downloading a License for Forwarding 1. Log in to SMS, stop the application to be forwarded. 2. Move to the download page of license forwarded for the device as sender (https:// <IP address of device>: 8443/sms/ForwardLicense).

  • Page 100: Disabling The Integrated Authentication Function

    6. MEAP Application Management 6. The window to confirm whether to create a transfer licence will be displayed. Click [Yes]. 7. When [Download] on the [Download / Delete Transfer License File] becomes effective, click [Download]. 8. Specify the preservation place of the file according to the instruction of the screen. 9.
  • Page 101 6. MEAP Application Management • COPIER > Option > FNC-SW > UA-OFFSW Setting value: 0 = Disabled, 1 = Enabled ■ Remote UI Access [Authentication Management] screen to disable integrated authentication from the Remote UI. 1. Access the following menu and click the [Edit...] button. •...

  • Page 102: Maintenance

    6. MEAP Application Management Maintenance Backup of the MEAP Application Area and Recovery of the Backup Data ■ Outline When replacing or formatting the HDD, the data in the MEAP application area needs to be temporarily saved to your PC. This chapter describes information on backing up the data in the MEAP application area and recovering the backup data.

  • Page 103: Using Usb Devices

    6. MEAP Application Management CAUTION: Do not execute [Initialize All Data/Settings] in [Settings/Registration] during the period from backup to recovery of the data. When [Initialize All Data/Settings] is executed, the key used to combine encrypted backup data (SMS password, etc.) is initialized, which makes it impossible to combine the data.
  • Page 104 6. MEAP Application Management NOTE: The [Use USB Host] menu is hidden at the time of shipment. To display the menu, set "1" in the following service mode. • (Level 2) COPIER > Option > USER > USBH-DSP Operating mode settings Conventional USB keyboard Software keyboard applica- System driver supported...
  • Page 105 6. MEAP Application Management Availability for MEAP applications of USB devices B and C (either HID keyboard or Mass Storage) plugged to device Registra- Setting to use MEAP driv- Native appli- MEAP application tion status er (Additional Functions device cation System driver System driver not Application with...
  • Page 106 6. MEAP Application Management ■ USB Device report print To check the vendor IDs (idVendor) and the product IDs (idProduct) registered in this device by means of declaration in Manifest file of MEAP applications, output the USB Device repot report print. ●...
  • Page 107 6. MEAP Application Management Labeling Content gpusbex It is displayed when a USB device, which specific vendor ID/ Product ID are preferentially registered using a manifest and MEAP API, is connected and the USB driver only for MEAP application is assigned. E : Endpoint The Endpoint information of a USB device is shown.

  • Page 108: Troubleshooting

    6. MEAP Application Management Troubleshooting When SMS Cannot Be Accessed ■ If you forgot the password (SMS login password initialization) After changing the default SMS login password, if you forgot the new password and cannot log in to SMS, you can use a switch license for password initialization to change the password back to the default value "MeapSmsLogin".

  • Page 109: What To Do If A "Certificate Error" Message Appears Upon Access

    6. MEAP Application Management ■ If [Key and Certificate Settings] is not set If [Key and Certificate Settings] is not set correctly, you cannot access the URL for SMS (https://<device's IP address>:8443/ sms/). In that case, perform the following procedure. 1.

  • Page 110: Meap Safe Mode

    6. MEAP Application Management After recovery from quick startup, MEAP applications do not work properly. Some MEAP applications do not process a task at a specified time after quick startup. In this case, the application executes the task at an unintended timing because the elapsed time during standby for quick startup is not counted.

  • Page 111: Collection Of Meap Console Logs

    6. MEAP Application Management CAUTION: If the device has been started in MEAP SAFE mode, all the MEAP applications stop and the status becomes "Installed". This status remains unchanged even if the MEAP SAFE mode is canceled and the device is started again in normal mode. It is therefore necessary to access SMS after normal startup and start the MEAP application.

  • Page 112: Backup/Restoration

    Backup/ Restoration Overview........... 108 Procedure Using [Import/Export All] in the [Settings/Registration] Menu... 110 Backup/Restoration Procedure Using Service Mode (BACKUP/ RESTORE)........111 Backup/Restoration Using Service Mode..........118 Backup and Restoration Using Download Mode......119 Back Up/Restore by use of Data Backup Service......122...

  • Page 113: Overview

    7. Backup/Restoration Overview Various data is stored in the storage inside the device. Depending on the works to be done such as replacing parts, this data needs to be backed up and restored. There are some ways to back up and restore data, and the appropriate one should be used depending on the purpose and storage destination.

  • Page 114: Target Items Of Restoration

    7. Backup/Restoration Target Items of Restoration Items that can be imported through backup/restoration of the [Settings/Registration] menu or the service mode's backup/ restoration functionality are different depending on a model. For applicable items, see [List of Service Modes That Can Be Restored] in Appendices of the machine’s Service Manual.

  • Page 115: Procedure Using [Import/Export All] In The [Settings/Registration] Menu

    7. Backup/Restoration Procedure Using [Import/Export All] in the [Settings/Registration] Menu User’s guide in the below URL provides the procedures for setting information of backup and restore by using the [Import/Export All] function in the [Settings/Registration] menu. https://oip.manual.canon/...

  • Page 116: Backup/Restoration Procedure Using Service Mode (Backup/Restore)

    7. Backup/Restoration Backup/Restoration Procedure Using Service Mode (BACKUP/ RESTORE) Service mode settings information can be backed up and restored by using the [BACKUP] and [RESTORE] functions on the service mode top screen. With this function, the storage location of backup files can be selected from USB memory or the host machine's storage. NOTE: •...
  • Page 117 7. Backup/Restoration 3. Press [List], enter "1" or "2" using the numeric keys, and press [OK]. • To back up data to a USB flash drive: 1 • To back up data to the Main machine internal storage in the Main machine. 2 4.

  • Page 118: Restoration Procedure Using Service Mode (Backup/Restore)

    7. Backup/Restoration 6. Press [BACKUP], then [OK] to execute export. 7. When "OK!" is displayed in the status field at completion, press [<-]. 8. Select [LIST], enter "0" using the numeric keys, and press [OK]. NOTE: The specification of the name of the exported file is shown below. iR-ADV CXXXX_ZZZ99999_V0170_0001_YYYY_MMDD_HHMMSS.dcm Model name Serial Number Export YYYY_MMDD_HHMMSS...
  • Page 119 7. Backup/Restoration 1. When restoring data from the USB flash drive, connect the USB flash drive to the USB port of the device. When restoring data from the area in the Main machine, skip this step. 2. Enter service mode and press [RESTORE]. When the settings are applied, the backup file saved on the Main machine is displayed.
  • Page 120 7. Backup/Restoration 5. Confirm that "*" is displayed on the right side of the selected file, and press [->].
  • Page 121 7. Backup/Restoration 6. Press [PASSWD] and then the password entry field, enter the password, select the options (arbitrary), and then press [OK]. Details of the options are shown below. [IMPORTLOG OUTPUT] This option is selected to output (print) import logs. After completion of import, select [Settings/Registration] > [Management Settings] >...
  • Page 122 7. Backup/Restoration NOTE: Checking [REPLACE] allows you to import a file exported from another Main machine as this equipment file. The following items are imported. • Preferences > Network > TCP/IP Settings > IPv4 Settings > IP Address Settings > IP Address •...

  • Page 123: Backup/Restoration Using Service Mode

    7. Backup/Restoration Backup/Restoration Using Service Mode Data can be backed up and restored by using the service mode backup function. The backup data is stored in the Flash PCB. Target Data • Data of the DC Controller (DC-CON) PCB SRAM •...

  • Page 124: Backup And Restoration Using Download Mode

    7. Backup/Restoration Backup and Restoration Using Download Mode Device system data can be backed up and restored using download mode. Overview When the device is replaced or the Main machine internal storage is replaced, the Main machine internal storage data needs to be backed up/restored.
  • Page 125 7. Backup/Restoration 3. The following screen appears. Connect a USB flash drive to the USB port. Safe Version : 02.00 [ [ [ [ [ [ Wait for USB/SST Connect Menu ] ] ] ] ] ] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - [Reset] : Start shutdown sequence - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Waiting SST connection...
  • Page 126 7. Backup/Restoration 5. When the following menu is displayed, press the key corresponding to the menu code for the work to do. [ [ [ [ [ [ [ [ [ [ Backup/Restore Menu (USB) ] ] ] ] ] ] ] ] ] ------------------------------------------------------------------------- [1] : SRAM Backup [2] : SRAM Restore...

  • Page 127: Back Up/Restore By Use Of Data Backup Service

    7. Backup/Restoration Back Up/Restore by use of Data Backup Service Back up and restore device data by use of the Data Backup Service. Overview This service is used only for the backup/restoration tasks associated with the replacement of the storage. Using this service, you can: •...
  • Page 128 7. Backup/Restoration 4. Check the installation result. ■ Enter the Device Registration Key 1. Change the following service mode value to 0 and restart this machine. COPIER > OPTION > DSPLY-SW > UK-DSP 2. Log in to this machine as a user with the administrator's privilege. 3.
  • Page 129 7. Backup/Restoration If [Backup Services] menu does not appear on [Home] screen, skip this step because there is no need to obtain a device reconnect key. 1. Log in to the cloud with the user ID for the dealer tenant. 2.
  • Page 130 7. Backup/Restoration 1. Log in to the device with the system administrator's privilege. 2. Select [Data Backup Service]. 3. Display the restoration window. For how to display the restoration window, contact the support department of the sales company. Data Backup Service automatically acquires backup data. 4.
  • Page 131 7. Backup/Restoration Once the restoration completes, the following window is displayed. Press OK. The device will automatically reboot. 5. Log in to the device again with the system administrator's privilege. 6. Select [Data Backup Service]. 7. Display the restoration window.
  • Page 132 7. Backup/Restoration 8. Press [Details]. 9. Make sure that all restoration items have been succeeded in the displayed Details window. NOTE: If [Failure] or [Partly Failure] is displayed in [Device Settings], Cope with the situation by referring to “Troubleshooting” on page 103.

  • Page 133: When The Main Controller Pcb Is Replaced

    7. Backup/Restoration When the main controller PCB is replaced. When the main controller PCB is replaced, perform the following operations. Up to Backup Service V1.2.1 1. Uninstall the following four applications that configure the backup service. • Access Token Provider •...
  • Page 134 7. Backup/Restoration Start If an error message is displayed? Cope with the error according to the message. Was the problem resolved? The trouble may be caused by the network Check if the network operates properly Was the problem resolved? Collect a debug log and perform 1.
  • Page 135 7. Backup/Restoration While some messages are displayed both in the pop-up window and in the execution history window, other messages are displayed either only in the pop-up window or in the execution history. Displayed in the pop-up window When an error occurs, an error message is displayed in the pop-up window. The error code is not displayed.
  • Page 136 7. Backup/Restoration Error Code Display Message Cause Remedy Pop- Histo- EAC0002 An error not connected to the [Cause 1] The device is not regis- See the backup service's user's server is occurred. Refer to the tered with the backup service (un- guide.
  • Page 137 7. Backup/Restoration Error Code Display Message Cause Remedy Pop- Histo- EAC0005 Connection with the proxy server 2. Set the device proxy. Could not send the backup data failed. 3. Make sure that the proxy to the server. server set in Procedure 2 Check Proxy Settings in Settings/ operates normally.
  • Page 138 7. Backup/Restoration Error Code Display Message Cause Remedy Pop-up History EBD0001 Other processes are being per- Send job, forwarding job, FAX Could not start because other formed. RX job, IFAX RX job, Authenti- processes were being per- cation Management operation formed.
  • Page 139 7. Backup/Restoration Error Code Display Message Cause Remedy Pop-up History EBC0002 Could not connect because a An error was returned from the Execute again. server error occurred. Data Backup Service of Cloud If the error persists, refer to Contact your service represen- after the device communicated "Flow of Measures to be Taken tative.
  • Page 140 7. Backup/Restoration Error Code Display Message Cause Remedy Pop-up History ERI0001 Could not retrieve the backup Could not retrieve the backup Execute again. data to be restored because a data to be restored. If the error persists, refer to server error occurred.Contact "Flow of Measures to be Taken your service representative.
  • Page 141 7. Backup/Restoration Error Code Display Message Cause Remedy Pop-up History ERC0005 Restoration was canceled be- The version of the restoration Execute again. cause an error occurred. data format was wrong. If the data cannot be restored, escalate the case by referring to the "Flow of Measures to be Taken in the Event of Trouble".
  • Page 142 7. Backup/Restoration Error Code Display Message Cause Remedy Pop-up History An internal error occurred. An unexpected error occurred Execute again. within the application. If the error persists, refer to "Flow of Measures to be Taken in the Event of Trouble" and es- calate the issue.
  • Page 143 7. Backup/Restoration Error Code Display Message Cause Remedy Pop-up History Could not connect because a An error was returned from the Execute again. server error occurred. Data Backup Service of Cloud If the error persists, refer to Contact your service represen- after the device communicated "Flow of Measures to be Taken tative.
  • Page 144 7. Backup/Restoration Error Code Display Message Cause Remedy Pop- Histo- Could not connect to the server. The connection to the Access To- Enable the device to connect to Check DNS Settings in Settings/ ken Provider server failed due to Cloud in the following procedure. Registration, as well as the other failure in name resolution.
  • Page 145 7. Backup/Restoration 1. Open a web browser on a PC that can access the device and open the debug log collection page by inputting the following URL. https://<IP address>:8443/dcf/dcfaDevSupport https://<IP address>:8443/atp/console 2. Click the [Download] button. CAUTION: Do NOT changes the settings on the Access Token Provider settings window unless otherwise specified. If changed, the Data Backup Service will not properly operate.

  • Page 146: Monitoring Function

    Monitoring Function E-RDS..........142...

  • Page 147: E-Rds

    8. Monitoring Function E-RDS Functional Overview ■ Overview of System E-RDS, which stands for EMBEDDED-RDS, is a monitoring program that runs on the host machine. When the monitoring option is enabled by making the setting on this machine, information such as the status change of the machine, counter information, and failure information are collected.

  • Page 148: Limitations

    COPIER > FUNCTION > INSTALL > RGW-ADR Default: https://b01.ugwdevice.net/ugw/agentif010 NOTE: If it is sent to China, change to the following URL. Default: https://b01.ugwdevice.net.ugw2.canon.com.cn • On the device with an expired Remote Monitoring Service contract, make sure to disable its E-RDS setting (E-RDS: 0).

  • Page 149: Installation Procedure

    8. Monitoring Function • With this machine, a communication test can be conducted from the [Counter Check] on the Control Panel. When conducting a communication test from [Counter Check], pay attention to the following points: • During a communication test, do not take any action such as pressing a key. Actions are not accepted until the communication test is completed (actions are ignored).

  • Page 150: Error Message List

    8. Monitoring Function NOTE: • Obtain network environment information from the system administrator. • When the network settings are changed, "Apply Settings" is displayed on the screen. ● Preparations When Using a Sub Line Certain equipment is required when using E-RDS with the use of a sub line. Equipment required for the sub line use If connecting via wireless LAN (sub line): •...
  • Page 151 8. Monitoring Function Code Character strings Cause Remedy 0000 0000 SUSPEND: mode changed. Operation mode mismatch Execute initialization of the E-RDS settings (ERDS-DAT). 0500 0003 SUSPEND: Communication test is E-RDS was enabled, but the Perform and complete a communication not performed. main power of the device was test (COM-TEST).
  • Page 152 NOTE: If it is for China, check if the URL is as follows. https://b01.ugwde- vice.net.ugw2.canon.com.cn 8xxx 2002 URL server specified is illegal Error in URL specified by Remote Check that the value of Remote Monitoring Monitoring Server: A URL differ- Server URL (RGW-ADR) is "https://...
  • Page 153 "https://b01.ugwdevice.net/ugw/agen- tif010". NOTE: If it is for China, check if the URL is as follows. https://b01.ugwde- vice.net.ugw2.canon.com.cn • Check that Internet connection is avail- able in the environment. 8xxx 2014 Proxy connection error The address is invalid and con- Check the address/port of the proxy server, nection to the proxy server fails.
  • Page 154 Server URL (RGW-ADR) is "https:// b01.ugwdevice.net/ugw/agentif010". NOTE: If it is for China, check if the URL is as follows. https://b01.ugwde- vice.net.ugw2.canon.com.cn 8xxx 2052 URL error URL setting error Check that the value of Remote Monitoring Server URL (RGW-ADR) is "https:// b01.ugwdevice.net/ugw/agentif010".

  • Page 155: Appendices

    APPENDICES Automatic Recovery Function... 151 Special Startup........153 Backup List........159 Detail of Storage partition....175...

  • Page 156: Automatic Recovery Function

    Automatic Recovery Function Automatic Recovery Function Overview This is a function for recovering automatically and continuing the startup processing when a system verification error is detected during startup of the host machine. When an abnormality occurs in the system during normal operation, the system verification is performed at the next power-up, and the data in the host machine is copied.
  • Page 157 Automatic Recovery Function • Automatic recovery failure : MAIN LED and ERROR LED are always on, or MAIN LED is on twice every 4 seconds. . . .  . . .  1 sec 4 sec ERROR MAIN When the data for automatic recovery is in an invalid state, automatic recovery may fail. When the failure occurs, take the following measures.

  • Page 158: Special Startup

    Special Startup Special Startup Overview This machine has several operation modes for the service technician to perform the service work. Mode name Purpose / description Startup procedure Models with hard keys Models without hard keys Fixed IP mode The mode to change the IP address of this •...
  • Page 159 Special Startup CAUTION: Because the IP address of this machine will be changed by this procedure, make sure to disconnect the LAN Cable of customer's network before entering to the Fixed IP Mode to avoid causing a problem to customer's network. 1.
  • Page 160 Special Startup 4. Turn ON the power while pressing the Service Button1. Tilting Type Control Panel Built-in Type Control Panel 5. Check that "FIXIP" is displayed on the Touch Panel Display. NOTE: After the work, turn OFF and then ON the power of the machine to recover the machine to the correct IP address. When the machine is restarted, check that the IP address had been recovered and then connect by the LAN Cable to customer's network.

  • Page 161: Procedure For Entering The Download Mode

    Special Startup 3. Enter the service mode and execute the following mode. Copier > Function > System > FIXIP 4. Check that "FIXIP" is displayed on the Touch Panel Display. NOTE: After the work, turn OFF and then ON the power of the machine to recover the machine to the correct IP address. When the machine is restarted, check that the IP address had been recovered and then connect by the LAN Cable to customer's network.
  • Page 162 Special Startup [ [ [ [ [ [ Wait for USB/SST Connect Menu <v00.00> ] ] ] ] ] ] (v00.00) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - [9] : Version Information [Reset] : Start shutdown sequence Checking USB...

  • Page 163: Main Controller Self Diagnosis Mode

    Special Startup Illustrated procedure for Built-in Type Control Panel (Reference) 2. Check if the machine has entered the download mode. [ [ [ [ [ [ Wait for USB/SST Connect Menu <v00.00> ] ] ] ] ] ] (v00.00) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - [9] : Version Information [Reset] : Start shutdown sequence Checking USB...

  • Page 164: Backup List

    Backup List Backup List Clearing Method ■ Clear data by replacement Clear Method / Replacement Stored data Storage Location When replacing Stor- When replacing Flash Main PCB DC controller PCB Reader Controller PCB TPM PCB age / executing all for- PCB / executing all for- Address List Storage FLASH...
  • Page 165 Backup List Stored data Storage Location When replacing Stor- When replacing Flash Main PCB DC controller PCB Reader Controller PCB TPM PCB age / executing all for- PCB / executing all for- General Data Settings Unsent documents (documents set for delayed send or reserved for send) Storage Clear Job Log information...
  • Page 166 Backup List ■ Clearing method by the user function Clearing Method (user function) Stored data Storage Location User Mode "Initialize All Settings/Registration > Function Settings Advanced Box Settings Advanced Box Settings Data/Settings" > Delete All Personal > Initialize Shared Space Copy >...
  • Page 167 Backup List Stored data Storage Location User Mode "Initialize All Settings/Registration > Function Settings Advanced Box Settings Advanced Box Settings Data/Settings" > Delete All Personal > Initialize Shared Space Copy > Change Default Send > Common Set- Send > Fax Settings > Printer Settings >...
  • Page 168 Backup List ■ Clearing method by the service function Clearing Method (service function) Stored data Storage Loca- COPIER > Function > CLEAR > xxxx COPIER > Function tion > SYSTEM > xxxx MN-CONT DC-CON R-CON ADRS-BK JV-CACHE (*31) CNT-DCON CNT-MCON CHK-TYPE Address List Storage FLASH...
  • Page 169 Backup List Stored data Storage Loca- COPIER > Function > CLEAR > xxxx COPIER > Function tion > SYSTEM > xxxx MN-CONT DC-CON R-CON ADRS-BK JV-CACHE (*31) CNT-DCON CNT-MCON CHK-TYPE Unsent documents (documents set for delayed send or Storage 2,10 reserved for send) Job Log information Storage...

  • Page 170: Backup Method

    Backup List *27: Including the key ring for MEAP *29: Excluding the names in Set Destination > Address List *30: In Management Settings > Device Management > Device Information Settings > Device Name, the setting is cleared to zero. (The field becomes blank.) *31: In the platform version 3.0 and later, the area cleared by JV-CACHE varies depending on the value of JV-TYPE.
  • Page 171 Backup List Stored data Storage Loca- Backup by user Backup by turning OFF the main power tion Possibility Method Storage loca- Compatibility Compatibility Compatibility Compatibility Possibility Method Storage loca- tion from Gen1 to from Gen2 to from the iR-ADV from V3.2 or lat- tion this model this model...
  • Page 172 Backup List Stored data Storage Loca- Backup by user Backup by turning OFF the main power tion Possibility Method Storage loca- Compatibility Compatibility Compatibility Compatibility Possibility Method Storage loca- tion from Gen1 to from Gen2 to from the iR-ADV from V3.2 or lat- tion this model this model...
  • Page 173 Backup List *34: It depends on whether or not the Reader Controller PCB is installed. Installed: Reader Controller PCB Not installed: Flash PCB ■ Backup by service technician Stored data Storage location Possibility of backup Method Storage location Compatibility: Gen1 to Compatibility: Gen2 to Compatibility: iR-ADV Compatibility: V3.2 or...
  • Page 174 Backup List Stored data Storage location Possibility of backup Method Storage location Compatibility: Gen1 to Compatibility: Gen2 to Compatibility: iR-ADV Compatibility: V3.2 or this model this model C3300 series to this later to this model model MEAP application setting values Storage Download Mode (Meap- PC/USB...
  • Page 175 Backup List Function Settings > Common > Paper Output Settings > Use Optional Output Tray > Output Tray Adjustment/Maintenance > Adjust Action > Time Until Stapling Starts in Stapler Mode Adjustment/Maintenance > Adjust Image Quality > Fill Area Image Adjustment Mode *27: Including the key ring for MEAP.
  • Page 176 Backup List Stored data Storage Location Data Backup Service Backup procedure using "Import/Export All" (DCM functions are supported by Gen 2 and later.) Yes/No Method Location Yes/No Method Location Compatibility: Compatibili- Compatibili- AiRV1 model to ty:AiRV2 model to ty:iRADV C3300 this model this model Series to this...
  • Page 177 Backup List *17: Service mode setting values can be backed up and restored by the user from Remote UI/Web Service only when the service mode shown below is set to ON. As for the service mode setting values only, the host machine HDD or connected USB can be selected as the backup destination from the service mode top screen.
  • Page 178 Backup List Stored data Storage Location Possibility Method Storage location Compatibility from V3.2 or later to this model Data within Advanced Box (files, folders) Storage Registered information for Network Place Storage [Function Settings] > [Receive/Forward] Set/Register Confidential Fax Inboxes Storage Web Access Settings Setting information of Web Access Storage...
  • Page 179 Backup List Not installed: Flash PCB...

  • Page 180: Detail Of Storage Partition

    Detail of Storage partition Detail of Storage partition Partition Description Storage Format name CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ TYPE_0 TYPE_1 TYPE_2 TYPE_3 TYPE_4 TYPE_5 TYPE_6 TYPE_7 TYPE_8 TYPE_9...
  • Page 181 Detail of Storage partition APL_GEN Details of universal data Category Data Settings / Registration Preferences Adjustment/Maintenance Function Settings Set Destination Management Settings Printer Settings Paper Information Settings Setting items for each menu in Main Menu Button settings in Main Menu Button settings on the top of the screen Wallpaper Setting for Main Menu Other settings for Main Menu...

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