Related Manuals for EPOS IMPACT SDW 5000 Series
Summary of Contents for EPOS IMPACT SDW 5000 Series
- Page 1 SDW 10 HS SDW 30 HS SDW 60 HS SDW 3 BS SDW 5 BS BTD 800 IMPACT SDW 5000 Series DECT Wireless Headset System User Guide...
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Page 2: Table Of Contents
Labeling the headset ......................................27 Configuring the headset system ..................................28 Configuring the headset system using EPOS Connect or the DIP switches ......................28 Adjusting the audio signal for desk phones using the ABC switch – SDW 5 BS only..................32 Adjusting the transmission volume .......................................... - Page 3 Bluetooth SIG, Inc. and any use of such marks ® by DSEA A/S is under license. All other trademarks are the property of their respective owners. IMPACT SDW 5000 series headset system...
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Page 4: Package Contents
In the SDW 5000 Series, all headsets and base stations are compatible with each other, allowing you to combine the products to meet your needs. Base stations with components SDW 3 BS EU/UK/AUS SDW 5 BS US & AUS EU/UK/AUS BTD 800 Bundles: SDW 5016 SDW 5036 SDW 5066 IMPACT SDW 5000 series headset system... -
Page 5: Headset With Components
Ear hook and adapter Neckband pre-mounted *The wearing style adapter is also needed for assembling the neckband (see page 23). Headset SDW 30 HS | SDW 60 HS SDW 30 HS SDW 60 HS IMPACT SDW 5000 series headset system... -
Page 6: Product Overview
Mobile phone Multi-function USB port Overview of the rear sockets SDW 5 BS SDW 3 BS Handset BUSY BUSY Busylight Handset Busylight Lifter Phone Power Power Desk phone supply supply Computer Computer (USB) (USB) IMPACT SDW 5000 series headset system... -
Page 7: Overview Of The Headset
Overview of the headset SDW 10 HS Battery compartment Charging pin* Charging contacts Name plate Mute & Volume button Speaker Microphone Hook button Headset LED *Inserted into the holder of the headband or wearing style adapter IMPACT SDW 5000 series headset system... - Page 8 Microphone Hook button Mute & Volume button Headset LED Overview of the headset SDW 60 HS Charging contacts Speaker Name plate Battery compartment Mute button Microphone Hook button Mute & Volume button Headset LED IMPACT SDW 5000 series headset system...
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Page 9: Overview Of The Btd 800 Dongle
• Incoming call - no headset connected flashes • Connected USB headset is not supported Media streaming constant* * The LED is off per default and can be enabled via EPOS Connect. constant Dictation mode on segments Charging status of the headset battery (see page 48) 1 –... - Page 10 • Softphone status: BUSY 0.2s 0.2s Media streaming 0.2s 0.2s * The LED is off per default and can be enabled via EPOS Connect. Headset is fully charged in the base station Firmware upgrade Overview of the dongle BTD 800 LED Dongle Meaning...
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Page 11: Connecting The Base Station
Via the Bluetooth dongle BTD 800 you can connect mobile phones or Bluetooth headsets. Additionally you can plug a USB headset or speakerphone in the USB port or the EPOS SDW Busylight (UI 10 BL) in the back of the base station. -
Page 12: Connecting The Base Station To The Mains Power Supply
See page 15 for supported features with and without power supply connection. Disconnecting the base station from the mains power supply Unplug the power supply unit from the wall socket, if the product is not used for extended periods of time. > IMPACT SDW 5000 series headset system... -
Page 13: Pairing And Charging The Headset Before First Use
SDW 10 HS SDW 30 HS SDW 60 HS During the first charging process and after long periods of non-use, it may take up to 5 minutes until the headset LED lights up. IMPACT SDW 5000 series headset system... -
Page 14: Connecting The Base Station To A Fixed Line Phone - Sdw 5 Bs Only
Connect the telephone cable to the headset socket on Use a pointed object to set the DIP switches > > the telephone and to the Phone socket (marked green) the position shown. on the base station. IMPACT SDW 5000 series headset system... - Page 15 Connecting the base station to an optional mechanical handset lifter The handset lifter allows you to answer calls even when you are away from your desk. The EPOS HSL 10 II mechanical handset lifter is available from your EPOS partner.
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Page 16: Connecting The Base Station To A Computer
> station. computer. The operating system detects the USB audio device “EPOS SDW 5 BS” or “EPOS SDW 3 BS” and installs the necessary drivers. Installing EPOS software The EPOS software allows you to add value to your EPOS products. -
Page 17: Connecting The Base Station To Bluetooth Devices - Btd 800 Only
Plug the dongle into the USB port of the base station. > Follow the instructions in one of the two next chapters. > New unused dongles switch automatically to pairing mode. The LED alternately flashes blue and red. IMPACT SDW 5000 series headset system... - Page 18 All available devices in the proximity of your mobile 3 times blue and then lights up in a constant dim blue. phone or tablet are displayed. Select “BTD 800” to pair the dongle. If necessary, enter > the default PIN code “0000”. IMPACT SDW 5000 series headset system...
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Page 19: Reconnecting/Disconnecting Bluetooth
3 times blue. The LED is lit constantly in dim blue. To disconnect a Bluetooth device: Double tap the dongle’s button. > Bluetooth will be disconnected. The LED flashes 3 times red. The dongle starts flashing blue and searches for other Bluetooth devices. IMPACT SDW 5000 series headset system... -
Page 20: Connecting An Optional Usb Headset Or Speakerphone
Connecting an optional USB headset or speakerphone You can connect an EPOS USB headset or a USB speakerphone at any time, if for example the battery of your SDW headset is empty or to add other participants to your conference call. -
Page 21: Assembling And Wearing The Headset Sdw 10 Hs
Snap the headset into the circular part of the headband. > > Rotate the microphone boom to change wearing side. Adjust the headset so that the ear pad rests comfortably > > on your right or left ear. IMPACT SDW 5000 series headset system... -
Page 22: Using The Headset With The Ear Hook
Rotate the headset’s charging pin away from the Insert the charging pin into the holder of the wearing > > microphone boom. style adapter. click Rotate the boomarm to snap it in the wearing style > adapter. IMPACT SDW 5000 series headset system... - Page 23 Mount the ear hook stabilizer for an improved fit – if > > required. Change wearing side – if required. Rotate the cheek spacer to increase or decrease the > > distance between the microphone and your mouth – if required. IMPACT SDW 5000 series headset system...
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Page 24: Using The Headset With The Neckband
Insert the charging pin into the holder of the wearing Rotate the boomarm to snap it on the wearing style > > style adapter. adapter like shown. IMPACT SDW 5000 series headset system... - Page 25 Change ear bud size for optimal fit – if required. Rotate the cheek spacer to increase or decrease the > > distance between the microphone and your mouth – if required. Change wearing side – if required. > IMPACT SDW 5000 series headset system...
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Page 26: Detaching Headband, Ear Hook Or Neckband
> on the headband or wearing style adapter. click click Pull the two units apart from each other. > The headset loosens and you hear a click. Remove the headset from the holder. > IMPACT SDW 5000 series headset system... -
Page 27: Adjusting And Wearing The Headset Sdw 30 Hs | Sdw 60 Hs
0.8” (2 cm) from the corner of your mouth. Adjust the headset so that the ear pad rests comfortably Adjust the headset so that the ear pads rest comfortably > > on your right or left ear. on your ears. IMPACT SDW 5000 series headset system... -
Page 28: Labeling The Headset
(see page 25). Remove the cover. Replace the name plate. > > Slide the cover in the holder. SDW 10 HS: > Reassemble the headset with the headband or wearing > style adapter (see page 20). IMPACT SDW 5000 series headset system... -
Page 29: Configuring The Headset System
Configuring the headset system Configuring the headset system Configuring the headset system using EPOS Connect or the DIP switches You can adjust the headset system via the software EPOS Connect or the DIP switches on the base station. Changes in EPOS Connect overwrite the DIP switch settings. - Page 30 5 6 7 8 1 2 3 5 6 7 8 Open Audio Link Manual answering and audio link to base station always open for fast response times 1 2 3 5 6 7 8 IMPACT SDW 5000 series headset system...
- Page 31 Switch position Function Switch position Function 1 2 3 4 5 AU limiter Compliant with Directive 1 2 3 4 5 AS/ACIF G616:2006 EU/US limiter Compliant with Directive 2003/10/EC 1 2 3 4 5 IMPACT SDW 5000 series headset system...
- Page 32 1 2 3 4 5 6 7 Ringing volume 1 2 3 4 5 6 Ring tone 3 Active Ringing volume 1 2 3 4 5 6 7 • Very low EPOS Connect • Medium IMPACT SDW 5000 series headset system...
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Page 33: Adjusting The Audio Signal For Desk Phones Using The Abc Switch - Sdw 5 Bs Only
Activate the option “Automatically adjust microphone sensitivity” in the settings of your softphone – if available. > Adjust the microphone sensitivity via your operating system, so that the other party can hear you at a comfortable level > (see Help function of your operating system). IMPACT SDW 5000 series headset system... -
Page 34: Setting Up And Using The Headset
> microphone. Change the microphone volume in your softphone application and/or in your PC audio application. > Adjusting the sidetone The sidetone in the SDW headsets can be adjusted via EPOS Connect. EPOS Connect IMPACT SDW 5000 series headset system... -
Page 35: Muting The Headset's Microphone
The voice prompts are now activated/deactivated and the voice prompt “Voice on” or “Voice off” is announced in the headset. If the voice prompts are deactivated, the headset emits beeps. ”Voice on” / ”Voice o ” IMPACT SDW 5000 series headset system... -
Page 36: Verifying Battery Life
If the audio quality deteriorates during a call or the link breaks down completely, the voice prompt “device disconnected” is announced in the headset. The LED on the headset is off and the LED on the base station lights up red. IMPACT SDW 5000 series headset system... -
Page 37: Making Calls Using The Headset System
For information on how to set up a teleconference combining multiple phone calls or headsets see chapter “Setting up conference call” on page 42. If the optional EPOS SDW Busylight is connected (see page 19) the current state will be indicated by the busylight (see page 9). -
Page 38: Making A Call
*For automatic answering functionality, enable “Auto Hook” (see page 29) or motion sensor (see page 47). While the SDW headset is docked for charging, the call can be accepted via the connected Bluetooth/USB headset or speakerphone. IMPACT SDW 5000 series headset system... -
Page 39: Transferring Calls To Connected Devices
Set up your mobile phone number in the “Skype for Business” options menu. For more information visit the “Skype for > Business” support website. Touch the icon on the base station for 1 second to transfer the call to your mobile phone. > IMPACT SDW 5000 series headset system... -
Page 40: Ending A Call
Cancels redialing Putting a single active call on hold Double tap the corresponding icon on the base station the hook button on the headset. > Holds the call ”Call held“ Resumes the call ”Call unheld“ IMPACT SDW 5000 series headset system... -
Page 41: Managing Multiple Calls - Two Calls From Two Audio Sources
If you receive a call on a second device while you are in an active call, the corresponding LED flashes. Touch the icon of the blue lit-up LED on the base station to end the active call. > Touch the icon corresponding to the flashing LED to accept the call. > IMPACT SDW 5000 series headset system... - Page 42 (flashing LED) double tap the headset’s hook button. > If both calls are on the same source: Double tap the icon of the active call to toggle between the calls. > IMPACT SDW 5000 series headset system...
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Page 43: Setting Up Conference Call
USB speakerphone (e. g. SP 20). EPOS USB or Bluetooth headset, All conferencing options can be combined. It is for example possible to set up a large conference with 2 audio sources merged, where multiple SDW headsets and one Bluetooth or USB device is connected. - Page 44 The voice prompt “Conference pairing successful“ is flashes blue twice. announced in the GUEST headset. The voice prompt “Conference pairing“ is announced in Add additional GUEST headsets – if required. > the MASTER headset. IMPACT SDW 5000 series headset system...
- Page 45 The GUEST can leave the conference by ending the call on the GUEST headset. Making a conference call with a EPOS USB speakerphone If the SDW headset is docked in the base station the speakerphone becomes the MASTER. If the SDW headset is undocked, the speakerphone works as GUEST.
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Page 46: Using The Dictation Mode
You can record calls or any audio signal directly via a computer application. EPOS Listening to recordings on a computer is only possible, while Dictation mode for phones is switched Connect off (see above). IMPACT SDW 5000 series headset system... -
Page 47: Listening To Media Using The Headset
The LED is off per default and can be enabled via EPOS Connect. If you receive and accept a call, media playback is paused and restarts after the call – if supported by the connected device. Plays audio Pauses audio IMPACT SDW 5000 series headset system... -
Page 48: Using The Motion Sensor
The sensor registers motion and the incoming call is accepted. SDW 30 HS | SDW 60 HS: Media reproduction will be paused when you lay down the headset and resumed when you put on the headset again. IMPACT SDW 5000 series headset system... -
Page 49: Charging The Headset And Storing The Headset System
20 minutes approx. 2 hours approx. 3 hours approx. 4 hours approx. 40 minutes approx. 5 hours approx. 7 hours approx. 8 hours approx. 90 minutes approx. 9 hours approx. 11 hours approx. 14 hours IMPACT SDW 5000 series headset system... -
Page 50: Switching The Headset System Off During Extended Non-Use
The Headset LED flashes red 3 times. The Headset LEDs switch off. battery status LEDs on the base station switch off. LED lights up red. To switch the headset on again: Press the hook button. > IMPACT SDW 5000 series headset system... -
Page 51: Sharing A Workplace
If pairing is not successful within 60 seconds, the headset switches back to standby mode. To pair the headset to a SDW 5000 series base station, after having paired it to a GAP enabled device: Place the headset into the magnetic holder of the base station. > IMPACT SDW 5000 series headset system... -
Page 52: Switching Between Dect Dongle And Base Station
Place the headset into the magnetic holder of the base station. > The headset is paired to the base station, the LED flashes blue and red. The LED turns blue when pairing is complete and the headset will start charging. IMPACT SDW 5000 series headset system... -
Page 53: Cleaning And Maintaining The Headset System
Clean the charging contacts of the base station and the headset from time to time using e.g. a cotton swab. > Replacing the ear pads For hygienic reasons, you should replace the ear pads from time to time. Spare ear pads are available from your EPOS partner. Carefully remove the old ear pad from the ear cup. -
Page 54: Replacing/Removing The Headset's Rechargeable Battery
During the warranty period, the rechargeable battery must only be replaced by an authorized EPOS service center, otherwise the warranty will be null and void. Contact your EPOS service center if the rechargeable battery needs to be replaced. To find a EPOS service partner in >... -
Page 55: If A Problem Occurs
Use the ABC switch to adjust the base > line phone is distorted fixed line phone. station to your fixed line phone. and disturbed Beeps instead of voice The voice prompts are deactivated Activate the voice prompts. > prompts IMPACT SDW 5000 series headset system... - Page 56 DIP switch settings do not Base station settings were updated Reset the system > work and overwritten via EPOS Connect No system re-boot after DIP Disconnect the base station shortly from > switches were changed power. Headset/ base station...
- Page 57 If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please contact your local EPOS partner for assistance. To find a EPOS partner in your country, search at eposaudio.com. Restoring factory default settings (Reset) Make sure that the base station is powered via USB >...
- Page 58 If a problem occurs ... DSEA A/S Kongebakken 9, DK-2765 Smørum, Denmark eposaudio.com Publ. 01/23, A09 IMPACT SDW 5000 series headset system...
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