Troubleshooting And Faq - Grilla SilverBac SB-700-CW Operation Manual

TROUBLESHOOTING and faq

For more Silverbac® Troubleshooting information call Customer Service or visit GrillaGrills.com.
The Silverbac is very trouble-free in operation when
properly maintained and quality fuel is used. If the
Silverbac fails to operate properly, use the following to
troubleshoot.
Pellets are not being delivered into the
Fire Pot – why?
1. Verify pellets are in the hopper.
2.
If this is the initial firing or the Silverbac has run
out of pellets, allow sufficient time for the pellets
to travel from the hopper to the fire pot (may take
up to four minutes).
3.
Once pellets begin to drop, turn the
Silverbac "Off" and then back "On" to
re-start Ignition Mode.
4. Ensure the auger is turning by removing the Lower
Cooking Grate (8), Drip Pan (6) and Heat Deflector
(5), and visually checking the auger.
5. If auger is not turning, unplug power and check
fuse on back of controller and replace as necessary.
If good, contact Grilla® or visit our website to view
support videos.
:
caution
Never squirt gas on a
burning or hot fire.
:
caution
During troubleshooting some
components are hot. Allow unit adequate time to
cool. Use gloves as needed.
16 SILVERBAC® WOOD PELLET GRILL
Why won't my Silverbac light?
Three Elements are needed for a fire in your Silverbac:
fuel, heat and air. Here are the things to look for:
Pellets? Auger turning to deliver the pellets? Fan
blowing air to the pot? Igniter heating up at start up?
Power?
1. Check outlet and verify Control Panel is powering
up.
2. Turn Silverbac "Off."
3.
Remove Lower Cooking Grate (8), Drip Pan (6), and
Heat Deflector (5).
4. Clean area of burned and unburned pellets.
5. Turn Silverbac "On."
6. Verify auger begins to turn and fuel is dropping
into fire pot. If auger is not turning see
previous section.
7.
If auger is turning but pellets are not coming out,
ensure there are pellets in the Hopper. If it ran empty
or this is the first time for use, it will be necessary to
prime the Auger. This will ensure pellets are at the
end of the tube and will begin dropping once unit is
turned on.
8. Igniter should begin to turn red within
1 to 2 minutes. *Caution, igniter will be very HOT.
Where do I get parts for my Silverbac?
Be sure to be ready with your name, phone number,
address, Silverbac model number and serial number,
along with the part identification number from the
"Parts Diagram" on page 8 and 9.
OPERATION MANUAL ©2023 AOB PRODUCTS COMPANY