Page 1 User Guide...
Page 2 © 2023 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC.
Page 3: Table Of Contents
20 pro Contents Set up phone About your hardware Insert or remove SIM card Copy data from old phone Manage dual SIMs Set up voicemail Set up email Make it yours What's new in Android 13? Learn the basics...
Page 4 20 pro Fill in forms automatically Personalize your phone Home screen Change wallpaper Customize your Favorites tray Use widgets, shortcuts, or folders Arrange apps and control icon's look Allow or prevent home screen rotation Remove Google feed Remake your home screen with launchers...
Page 5 20 pro Calendar app About the calendar Find calendar events Create and manage events Control notifications for calendar events Clock app Set alarms Use timer or stopwatch Set date and time Photos app Share photos and videos Upload photos and videos...
Page 6 20 pro Control data usage Share your internet connection Connect to VPNs Add a Private DNS service Connected devices Connect with Bluetooth Make contactless payments Share or receive with NFC Share files and links with nearby Android phones...
Page 7 20 pro View notification history Gestures Set up the sidebar Change System navigation Use one-handed mode Adjust screenshot settings Customize Power button gesture Turn flashlight on and off Twist phone to open camera Battery Charge phone Extend battery life...
Page 8 20 pro viii Make sure your phone can be found Lock and unlock phone Set a screen lock Quickly tighten lock screen security Adjust screen lock options Unlock with trusted devices Unlock with your face Unlock at trusted places...
Page 9 20 pro Screen is frozen or won't respond Screen displays wrong colors Call and SIM issues Issues making/receiving calls Issues during calls Battery issues Charging issues Battery drains too fast Bluetooth, Wi-Fi, USB issues Bluetooth issues Wi-Fi issues...
Page 10: Set Up Phone
Set up phone About your hardware Hardware diagram Google Assistant button Proximity sensor Earpiece Front camera (Learn more in Camera help.) Microphone Volume button Power button fingerprint sensor...
Page 11 Set up phone Ultra-wide and macro camera Main camera (with ultra-resolution mode) Telephoto camera Audio zoom microphone NFC touchpoint for sharing content paying with your phone Flash Tray for SIM card USB-C port to charge phone, transfer files, share data connection with tethered devices and use digital headphones.
Page 12: Insert Or Remove Sim Card
Set up phone Prevent water damage Your phone is water and splash resistant, but not completely waterproof. Avoid contacting the phone with water for a long time, and never deliberately immerse the phone in water. Water and splash resistance are not permanent, and the protection performance may continue to decline due to daily use.
Page 13: Copy Data From Old Phone
Set up phone Push the tray back into the phone. If you inserted two SIMs, you'll receive a notification to set them up. Swipe the notification down and touch it to manage dual SIMs. If you see troubleshoot the issue. Note: If you need to activate or resize a SIM, contact your carrier.
Page 14 Set up phone Copy data from Android phone During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't get copied. If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud with your Google account.
Page 15: Manage Dual Sims
Set up phone • Contacts and calendars for services other than Google (such as WhatsApp) • Ringtones Import contacts from SIM If you have a SIM card with contacts saved on it, you can import them into your Google account. Insert the SIM in your phone.
Page 16: Set Up Voicemail
Set up phone Change SIM profile Go to Settings > Network & internet > SIM cards. Touch Dual SIM usage profile. Select a different profile and touch CHANGE PROFILE. Select a new profile. Follow onscreen instructions to complete setup. To keep the same profile but adjust options for data, SMS, voice calls, video calls, or contacts: Go to Settings >...
Page 17: Set Up Email
Set up phone Touch Voicemail. If you have two SIM cards, touch the SIM for the account to change. Change any of the options: • To change voicemail service from your carrier to a different service or app, touch Advanced Settings >...
Page 18: Make It Yours
Set up phone To set up corporate email: Open the Gmail app. Do one of the following: • If this is your first time opening the Gmail app, touch Add another email address. • If you have been using Gmail with another account, touch your profile icon , then touch Add another account.
Page 19: What's New In Android 13
Set up phone Other common set up tasks • Connect with your Bluetooth devices Wi-Fi networks. • If you use multiple languages, set them up so they appear on your keyboard. What's new in Android 13? After upgrading, you'll see the following improvements to the Android operating system and other apps. More personalization options Now there are even more ways to make your phone your own.
Page 20: Learn The Basics
Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the screen. Swipe right or left to move between home screens. What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network...
Page 21: About Your Lock Screen
Learn the basics • Touch & hold an item you want to move, then drag it to the new location. • Group icons into folders. • Choose where to find your list of all apps: in the app tray or directly on the home screen. Change how you get around: You can replace the navigation bar with the navigation icons.
Page 22: New To Android
Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...
Page 23: If You Had An Iphone
Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.
Page 24: About Your Google Account
Learn the basics : New to Android? Privacy indicator: On Android, a green indicator means either your camera or mic are being used by an app. On iPhone, an orange indicator means the mic is being used. In the cloud: Your Google account is your key to cloud storage with Google.
Page 25: Status Bar Icons
Learn the basics : New to Android? Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. • On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of these icons means, swipe the status bar down for details.
Page 26 Learn the basics : New to Android? Wi‑Fi network within range. Connected to Wi‑Fi network. No SIM card. Location services are in use. Airplane mode on. CONNECTIVITY Trusted device connected. Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection. Wireless display or adaptor connected.
Page 27 Learn the basics : New to Android? Download complete. Google backup in progress. Google backup complete. SOUND Vibrate. DO NOT DISTURB Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Overcharge protection is limiting battery to 80%. Phone is in Battery Saver mode.
Page 28: Phone Terms You Should Know
Learn the basics : New to Android? EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert. OTHER ICONS Privacy indicator. An app is using your microphone or camera. Animated GIF is available. Screen recording in process. Focus mode is on.
Page 29 Learn the basics : New to Android? a headset or in your car, listen to music on wireless speakers, use a wireless mouse or keyboard, or print a document in another room. Set up Bluetooth. cellular network or mobile network A network of radio-transmitting towers.
Page 30 Learn the basics : New to Android? widget An element you can add to your home screen that gives you quick access to information or frequent tasks. For example, widgets can provide weather updates, upcoming calendar events. Many are preinstalled on your phone.
Page 31: Get Around On Your Phone
Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.
Page 32: Move Between Apps And Screens
Learn the basics : Get around on your phone Tip: If you have visual impairments, you can enable additional magnification gestures. Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.
Page 33: Use Quick Settings
Learn the basics : Get around on your phone Use gesture navigation Use these gestures to move between screens and apps if you chose Gesture navigation and you don't see icons at the bottom of your screen. Action Gesture to use Switch between apps At the very bottom of the screen, swipe left or right.
Page 34 Learn the basics : Get around on your phone Swipe down again to: • See all quick settings. You can swipe left for more. • Open the full list of settings available in the Settings app by touching • Turn your phone off Adjust quick settings To adjust screen brightness, slide To adjust other settings:...
Page 35 Learn the basics : Get around on your phone Ready For Flashlight Audio effects (You can add this to quick settings.) GIF maker Alarm Battery Saver Airplane mode Screen Cast Scan QR code Screen Record Mic access Nearby Share Data Saver (Appears after you turn on Data Saver the first time.) Night Light...
Page 36 Learn the basics : Get around on your phone Bedtime mode (Appears after you turn on Bedtime mode the first time.) System update Wi-Fi hotspot (Appears after you turn on hotspot the first time.) Extra dim (Appears after you turn on Extra dim the first time.) Customize quick settings You can rearrange quick settings, putting your most used at the top.
Page 37: Turn Screen Off And On
Learn the basics : Get around on your phone Turn screen off and on Why your screen turns off automatically • To save battery power, your screen turns off if you haven't used it for some time. You can lengthen or shorten the time before your screen automatically turns off.
Page 38: Capture Your Screen
Learn the basics : Capture your screen Take screenshots Take a screenshot Do one of the following: • Touch & hold three fingers on the screen. (If this doesn't work, turn Three finger screenshot on.) • Drag from the bottom of the screen and hold to see recent apps, then touch Screenshot. •...
Page 39: Record Your Screen
Learn the basics : Capture your screen Draw. To change color or thickness, touch again. Highlight. To change color or thickness, touch again. Insert a text box. Touch the icons to change the background and text color. Blur with mosaic effect. Swipe over the area to blur. Undo change.
Page 40 Learn the basics : Capture your screen To start recording: • Open quick settings and touch • If you're playing a game and Gametime is on, touch > Touch Start to open the recorder and see a 3-second countdown before recording. Tip: To adjust options before recording, touch the countdown timer to stop and make changes.
Page 41: Create Gifs From Video
Learn the basics : Capture your screen To change pen colors, touch Video To include a selfie video in the corner, touch To turn the selfie video off, touch Other options You can adjust more options, like frames per second or screen touches, in phone Settings. Learn more.
Page 42: Discover Useful Tools
Learn the basics : Discover useful tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.
Page 43 Learn the basics : Discover useful tools If you want more control of playback, touch the recording to open it in the full player. Then use icons as needed: Icon Action Increase or decrease playback speed. Drag to skip to a specific point in the recording. Skip forward a few seconds.
Page 44: Control Phone With Your Voice
Learn the basics : Discover useful tools Touch Storage, then set access to your recordings: • To restrict playing and sharing to only the Recorder app, select Audio Recorder only. • To permit playing and sharing of recordings with other apps, select Audio Recorder + other apps. Change recording settings Adjust sound quality/file size In the...
Page 45: Get Directions To A Location
Learn the basics : Discover useful tools Ask a question or say a command. For example, you can say “What's the weather today?” or “Set alarm for 7 AM tomorrow.” Tip: To see a list of commands, say “Help”. To silence Google Assistant when it's talking to you, touch Google Assistant will stop listening after a few seconds.
Page 46: Use Clock And Weather Widget
Learn the basics : Discover useful tools Get directions to home or work Get directions from anywhere to your home or work addresses with one touch by setting up a task shortcut for the Maps app: Touch & hold Drag to a blank space on your home screen.
Page 47 Learn the basics : Discover useful tools Show temperature and conditions for current location On the widget: • Touch • Or, touch the current conditions icon or temperature, then touch Turn Current location on. Tip: To switch between Fahrenheit and Celsius, touch Temperature unit. Add location On the widget: •...
Page 48: Manage Time Spent On Your Phone
Learn the basics : Discover useful tools View your calendar Touch the current date to open your calendar, where you can view or add events. Manage time spent on your phone Set up Digital Wellbeing You can get info about how you spend time on your phone, like how often you unlock it and how long you use each app.
Page 49 Learn the basics : Discover useful tools The app timer resets at midnight. To use the app before midnight, go back to the timer in Settings and extend its time or delete the timer. Pause distracting apps to focus Use Focus mode to pause selected apps for fewer distractions. Go to Settings >...
Page 50 Learn the basics : Discover useful tools Touch Customize to set what your phone should do during this scheduled time: • Remove screen colors (touch Screen options at bedtime and turn on Grayscale). • Silence your phone (turn on Do Not Disturb).
Page 51: Work With Text
Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.
Page 52: Cut, Copy, Paste Text
Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...
Page 53: Use Voice Typing
Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...
Page 54: Personalize Your Phone
Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Set the wallpaper Touch & hold a blank area on your home screen, then touch Wallpapers. Do one of the following: •...
Page 55: Use Widgets, Shortcuts, Or Folders
Personalize your phone : Home screen Touch & hold the app you want. When the new shortcut appears, drag it to the empty spot in your tray. Tip: You can also use folders in your Favorites tray. Use widgets, shortcuts, or folders Add widgets Widgets stream information, giving some of an app’s functionality without opening the app.
Page 56 Personalize your phone : Home screen • Compose new email Gmail • Open to specific account • Navigate to Work Maps • Navigate to Home • Search YouTube • Subscriptions • Explore • New incognito tab Chrome • New tab •...
Page 57 Personalize your phone : Home screen Touch > Add to Home screen. Edit the name if desired. Touch Add. Do one of the following: • Touch & hold the icon to drag it where you want on the home screen. •...
Page 58: Arrange Apps And Control Icon's Look
Personalize your phone : Home screen Touch Select the folder. To remove one app from the folder: Open the folder. Touch & hold the app's icon. Touch Remove widgets, shortcuts, or folders To remove items from your home screen: Touch & hold it until it vibrates. Drag it to Remove.
Page 59: Allow Or Prevent Home Screen Rotation
Personalize your phone : Home screen • To be able to position icons anywhere on the home screen, touch Free arrangements. • To have icons move automatically to fill empty spaces, touch Auto fill. Adjust icon size and names You can make the app icons on your home screen and in the app tray larger or smaller. You can also remove or expand the names below the icon.
Page 60: Remake Your Home Screen With Launchers
Personalize your phone : Home screen Touch Swipe Access > Nothing. To add the feed back again, change Swipe Access to Google feed. Remake your home screen with launchers About launchers A launcher app defines what your home screen looks like and how you organize and interact with all of your apps.
Page 61: Lock Screen
Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...
Page 62: Use Apps
Use apps Open, close, switch apps Open and close apps To open an app, touch its icon on the home screen, or swipe up from the bottom of your home screen open the tray, then touch the app. To leave an app, just swipe up from the bottom of the screen. You'll go back to your home screen. You don't need to close apps.
Page 63: View Two Apps On Screen
Use apps In the list of recent apps: • To see more apps, swipe left or right. • To switch to an app, touch it in the list. • To choose between opening the app in freeform or full screen, touch & hold its icon. Tip: Use two apps at once with split screen.
Page 64: View Notifications
Use apps Use Picture-in-picture With some apps, you can watch video in a small, movable frame while you do other things. Use it when navigating with Google Maps, too. When you’re playing a video or navigating with Maps, go to the home screen or app you want to use. The video (or navigation) shrinks.
Page 65: About Preloaded Apps
Use apps If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details. Conversation notifications are bundled together at the top of your other notifications so you can easily return to them any time. Some important notifications pop up briefly over your current app so that you can take action.
Page 66 Use apps Apps that came with your phone The following apps are preloaded on your phone. Don’t want some? Delete or disable them. Need other apps? You can download free and paid apps. Icon Description Assistant Use your voice to control your phone. Calculator Make some quick calculations.
Page 67 Use apps Docs Create, edit, and collaborate with others on documents. Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Facebook Connect with friends, family, and communities.
Page 68 Set up and control your Google Home and Chromecast devices, and other home products like lights, cameras, and thermostats. Interactive Provides access to Motorola's interactive wallpapers, hosted on the cloud wallpapers so they don't take up space on your phone until you download them.
Page 69 Manage network security, control app permissions, and create a secret folder for your most sensitive apps. Motorola Subscribe or unsubscribe to communications from Motorola. Notifications News See headlines, weather, and information on your favorite topics and locations. Phone Make calls.
Page 70: About The Moto App
Moto app The Moto app groups together features and settings that help you customize the way your phone looks, sounds, and behaves. Several of these features are available only on Motorola phones. In the Moto app, touch to access these features and settings: Personalize Change your phone's layout, fonts, icon shapes, themes, and wallpapers.
Page 71 Use apps Gestures Control your phone with simple motions, like using a chopping motion to turn on the flashlight. Display See what’s going on while your screen is off (Peek Display) or keep your screen on when you’re looking at it (Attentive Display).
Page 72: Focus On Gaming
Use apps Get help with other features and settings For information about other features or settings on your phone: • To search Help, at the top of this screen, touch and type keywords. • To browse the entire Help menu (table of contents), at the top of this help screen, touch your phone's model.
Page 73 Use apps Turn off calls and notifications From sidebar During a game, open the sidebar. Touch to block calls and to block notifications. When Block calls is on , calls from starred contacts are allowed as exceptions: • To block starred contacts as well, or to permit calls from all contacts, touch >...
Page 74 Use apps Touch and adjust settings: • To improve display, adjust Display refresh rate. • To keep brightness at a fixed level while gaming, turn Disable adaptive brightness on • To hide labels below sidebar icons, turn Show labels off Manage game list During a game, open the sidebar...
Page 75: Get, Delete, Manage Apps
Use apps : Get, delete, manage apps Install or update apps Get apps from Google Play Store You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app. Browse by category or search. Touch an item to see a description, read reviews, and download it.
Page 76 Use apps : Get, delete, manage apps Touch your profile icon > Settings. Touch Network preferences > Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app.
Page 77: Manage Or Delete Apps
Use apps : Get, delete, manage apps Restore Play Store apps If you uninstall an app you got from Play Store, you can reinstall it anytime. Have apps you use infrequently, such as a flight tracker? Delete them and easily reinstall when needed. Open the Play Store app.
Page 78 Use apps : Get, delete, manage apps Use your phone and see if the problem has gone away. Remember, you won’t be able to use any downloaded apps. If the problem goes away: To exit safe mode, restart your phone. One by one, uninstall recently downloaded apps.
Page 79 Use apps : Get, delete, manage apps Delete apps installed by others If you are the owner of the phone and shared it with users or guests, you can uninstall apps they installed. Although their apps don’t appear in your app tray or on your home screen, they do reduce available storage space.
Page 80: Protect Against Harmful Apps
Use apps : Get, delete, manage apps Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.
Page 81: Search And Browse
Use apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Press the Google Assistant...
Page 82 Use apps : Search and browse On the home screen, touch on the search widget. Or, open the Camera app and touch Frame the item you want to learn about and touch Touch the item you want to learn about. For text, touch it to select it, and use to select more.
Page 83: Search Your Phone
Use apps : Search and browse Search your phone Find an app Swipe up from the bottom of the home screen. Touch Search apps. Type the app's name. If the app is on your phone, touch its icon to open it. If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one touch.
Page 84 Use apps : Search and browse On a web page: • To bookmark it, touch > Or, touch > Add to Home screen to put a shortcut on your home screen. • To search for text on that page, touch > Find in page. •...
Page 85: Text Messaging
Use apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
Page 86 Use apps : Text messaging Optionally: • To open an attached photo or file, touch it. • save an attachment, touch & hold it, then touch > Save. • If the message is important, star it so you can find it later.
Page 87 Use apps : Text messaging Do one of the following: • Touch & hold to start recording a voice message. When done, lift your finger. • Touch to attach a photo or video or capture a new one. Touch to expand the viewfinder to fullscreen, where you can switch to a selfie camera or capture a video.
Page 88: Manage, Delete Messages
Use apps : Text messaging Touch You can now paste it elsewhere, like in an email you're composing. Manage, delete messages Keep track of important messages To access your important messages and conversations in the Messages app: Star messages you want to find later. Pin up to 3 conversations to keep these groups of messages at the top when you open the app.
Page 89 Use apps : Text messaging • To see archived messages, touch > Archived. Control notifications for text messages If you use the Messages app: Open Messages app. Touch your profile icon > Messages settings. If you have dual SIMs, touch General. Touch Notifications and: •...
Page 90: Change Default Messaging App
Use apps : Text messaging Touch Group messaging and select an option. Change default messaging app You can download additional messaging apps from Play Store. After you've installed one, you can make it your default messaging app. To select a different app to send and receive text (SMS) and multimedia (MMS) messages: Go to Settings >...
Page 91 Use apps : Text messaging See and send messages When you have unread messages, you'll see a red notification and number of unread messages in the browser tab on your computer. To send messages from your computer, your phone must be on and connected to the internet. Usual carrier fees for sending text messages from your phone also apply to messages sent from your computer.
Page 92: Email
Use apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...
Page 93: View Email Attachments
Use apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...
Page 94: Preview Inboxes From Home Screen
Use apps : Email Touch Browse > Downloads. Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview.
Page 95 Use apps : Email Touch > Notifications. Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Page 96: Calendar App
Use apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.
Page 97: Create And Manage Events
Use apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
Page 98: Control Notifications For Calendar Events
Use apps : Calendar app Control notifications for calendar events Touch & hold the app icon. Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone.
Page 99: Clock App
Use apps : Clock app Set alarms Set alarm by touch Open quick settings by swiping down twice, then swipe right and touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. •...
Page 100: Set Date And Time
Use apps : Clock app Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch the current name and change it (helpful when using multiple timers). • To add a minute to the countdown, touch + 1:00. •...
Page 101 Use apps : Clock app To change how times are displayed: • To use military time such as 13:00, turn Use locale default off and turn Use 24-hour format on • To use the time format of your current location, turn Use locale default on •...
Page 102: Photos App
Use apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
Page 103 Use apps : Photos app Open the photo or video. On the photo or video, touch . (Swipe up if you don't see View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's...
Page 104: Contacts, Calls, Voicemail Contacts
Contacts, calls, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.
Page 105: Edit Or Delete Contacts
Contacts, calls, voicemail : Contacts Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: • assign a custom ringtone, touch >...
Page 106: Star Your Favorite Contacts
Contacts, calls, voicemail : Contacts Delete one contact Open Contacts app. Touch the person's name. Touch > Delete and confirm the deletion. Delete multiple contacts Open Contacts app. In your contact list, touch & hold the first contact. Touch the other contacts to delete. Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the...
Page 107: Share Contacts
Contacts, calls, voicemail : Contacts Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown. These changes don't affect which contacts are shown in the Phone app. In the Contacts app: • To show contacts from only one account or all accounts, touch your profile icon , then select the account(s).
Page 108 Contacts, calls, voicemail : Contacts Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer. Touch the name card file (.vcf) to open it and add the person to your contacts.
Page 109: Phone Calls
Contacts, calls, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...
Page 110: Make Calls
Contacts, calls, voicemail : Phone calls • Divert the call to voicemail. On the Incoming call screen, touch Decline. Or, on the lock screen, press the Power button. You can also automatically divert all calls from a specified number to voicemail. •...
Page 111 Contacts, calls, voicemail : Phone calls In the Phone app, you can place calls in several ways. Do this Dial a number Touch , enter a number and touch . If you enter a wrong number, touch Dial by voice Touch and say a name or number.
Page 112: During A Call
Contacts, calls, voicemail : Phone calls If you’re having other issues, try these troubleshooting steps. During a call Adjust sound during call While listening, you can: • Adjust the volume. Use the Volume button on the side of the phone. •...
Page 113: Make Video Calls
Contacts, calls, voicemail : Phone calls In the list of recent calls, means the call was recorded. Touch the call. Then: • Touch to play the recording. • Touch to share it. • To delete it, swipe the recording left. Recording a conversation without the consent of the other party is illegal in most countries.
Page 114: Make Conference Calls
Contacts, calls, voicemail : Phone calls Camera view: normal or zoom Freeze frame Subject tracking: on/off, sensitivity, subject size Background effect: blur or replace Turn on/off Go to Settings > System. Touch Video call effects, then: • To add for all video calling apps, turn it on •...
Page 115 Contacts, calls, voicemail : Phone calls Block a number Use either app to block both calls and texts from a number. From the Phone app: Touch Touch & hold a call from the number to block. Touch Block/report spam. If you don’t want to report the number as spam to Google, remove the checkmark. Touch Block.
Page 116: Turn Call Waiting On And Off
Contacts, calls, voicemail : Phone calls Touch by the number to unblock. From the Messages app: Touch > Spam & blocked. Touch the blocked conversation. Touch Unblock. Identify and block spam callers automatically For numbers that aren't in your contacts, Google can provide information about the number and warnings about potential spam callers.
Page 117: View And Delete Call History
Contacts, calls, voicemail : Phone calls Touch Additional settings, then turn Call waiting on When call waiting is on, if you're on a call and a new call comes in, you can answer it. The first call is put on hold.
Page 118: Make Emergency Call From Locked Phone
Contacts, calls, voicemail : Phone calls Touch Add contact. Select whether to save it to an account or the phone. Do one of the following: • To add to an existing contact, touch Add to existing. • To set up a new contact, add contact details. Touch or Save.
Page 119: Voicemail
Contacts, calls, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...
Page 120 Contacts, calls, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.
Page 121: Music
Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...
Page 122: Transfer Music Files
Music To switch tracks when the screen is off: • For the next track, press & hold the Volume up button. • For the previous track, press & hold the Volume down button. If this restarts the current track, press Volume down again.
Page 123 Music Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. Turn the phone and MIDI device on. Connect them with the USB cable (and adapter if needed). Unlock the phone.
Page 124: Settings Network And Internet
Settings : Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar.
Page 125: Connect With Wi-Fi Direct
Settings : Network and internet Open quick settings, then touch & hold If the network appears in your list of nearby networks, touch its name, then touch Forget. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, then touch Forget.
Page 126: Use Airplane Mode
Settings : Network and internet Use Airplane mode Airplane mode turns off all wireless connections, preventing your phone from transmitting signals that could interfere with airplane communications. Turn it on Open quick settings and touch to turn airplane mode on. This disables all wireless connections (Wi‑Fi, voice and data for calls and text messages, Bluetooth).
Page 127: Share Your Internet Connection
Settings : Network and internet To conserve data when you’re running low, you can use Data Saver to turn off background data for all apps. Or, to restrict background data used by an app indefinitely, you can turn off background data specifically for that app.
Page 128 Settings : Network and internet Touch Wi-Fi hotspot and do any: • Make it easier to find and connect to your hotspot. Touch Hotspot name and change it. • Prevent others from seeing your phone's network name. Check Hide my device. •...
Page 129 Settings : Network and internet • Or, go to Settings > Network & internet > Hotspot & tethering and look under Wi-Fi hotspot. assigning a password for your hotspot, you ensure that people can't connect to your hotspot without your knowledge or permission. Control who can connect To disconnect all devices and prevent them from reconnecting: Turn the hotspot off.
Page 130: Connect To Vpns
Settings : Network and internet Touch Security. Adjust settings: • WP3 is the most secure choice. • Choose WPA2/WPA3 for newer devices (made after July 2020). Older devices may not be able to connect to a WPA3 or WPA2/WPA3 mixed network. •...
Page 131: Add A Private Dns Service
Settings : Network and internet Touch Choose the type of VPN and enter settings from the network administrator. To always remain connected to the VPN, check Always-on VPN. Touch Save. The network is stored in the VPN list so you can select it when you need to connect. Add a Private DNS service Private DNS protects you when you browse the internet and use apps on your phone.
Page 132: Connected Devices
Settings : Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch to switch it on/off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
Page 133 Settings : Connected devices • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer To set sharing options: Go to Settings > Connected devices. Touch by the device's name.
Page 134: Make Contactless Payments
Settings : Connected devices Qualcomm aptX is a product of Qualcomm Technologies, Inc. and/or its subsidiaries. Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other countries. aptX is a trademark of Qualcomm Technologies International, Ltd., registered in the United States and other countries.
Page 135: Share Or Receive With Nfc
Settings : Connected devices Tip: You can also open your payment app and turn off contactless payments. Not all payment apps support this option. Share or receive with NFC Only some versions of this phone, sold in certain countries, support this feature. NFC (near-field communication) makes it easy to securely share with sources you trust, without having to...
Page 136: Share Files And Links With Nearby Android Phones
Settings : Connected devices Share files and links with nearby Android phones Share content easily and securely. You can share things like photos or videos, contacts, documents, and links. Send them to another Android phone near you without using an internet connection. Turn sharing on/off To turn it on: On your phone, make sure...
Page 137: Transfer Files Between Phone And Computer (Usb)
Settings : Connected devices Touch Device visibility and choose who can see your phone for sharing: • Everyone: Your phone is visible to your contacts who are nearby while your screen is on and unlocked. • Contacts: Your phone is visible to nearby contacts you choose while your screen is on and unlocked.
Page 138: Ready For Platform
Ready For platform Your Motorola smartphone has power just waiting to be unleashed. The Ready For platform amplifies everything your phone is capable of. Move your phone’s games to the big screen for a huge boost of adrenaline. Or feel like you’re right in the room during video calls. And use your apps on a desktop display,...
Page 139: Cast Screen Or Media To Tv
Settings : Connected devices To get started, touch Ready For in quick settings, or open the Ready For app. Learn more Cast screen or media to TV Mirror with Chromecast To mirror your screen on a TV, showing all apps and screens you use on your phone, you must: •...
Page 140 Settings : Connected devices Cast personal media with Wi-Fi Direct If your TV supports Wi-Fi Direct, set up a connection between your phone and TV so that you can view or play media from your phone. For information about using Wi-Fi Direct after you've connected, see the user guide that came with your TV. Fix an issue After each step, see if your issue is fixed.
Page 141: Print From Your Phone
Settings : Connected devices Print from your phone Set up printing To connect your printer and phone: Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network.
Page 142 Settings : Connected devices When sharing photos and videos When deciding how to share your photos or videos, consider these factors: • Resolution (high versus low) of the photo or video; high resolution uses more data • Number of photos to share (one photo or a few or an entire vacation album) •...
Page 143 Settings : Connected devices • Sharing one or a few photos • Sharing with a friend or group Things to consider: • Some email providers limit attachment sizes. For large files, upload the file to a cloud storage and email the link instead of the file. •...
Page 144 Settings : Connected devices • Your phone must be paired and connected with another device. Good for: • Quickly sharing with a nearby phone, tablet, or computer • No need for pairing devices (Simply touch them back-to-back.) Things to consider: •...
Page 145: Display
Settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...
Page 146: Choose Color Mode
Settings : Display Touch Schedule, then: • To start and stop at specified times, touch Turns on at custom time and enter times. • To filter from dusk to dawn, touch Turns on from sunset to sunrise. To adjust filter intensity, open quick settings, touch &...
Page 147: Stop Screen Flicker
Settings : Display Stop screen flicker If you're using your phone in dark environments and the screen flicker is irritating your eyes, use Flicker prevention. To turn it on or off: Go to Settings > Display. Turn Flicker prevention on or off Show apps full screen By default, apps avoid the banded area across the...
Page 148 Settings : Display • When the phone is in your pocket or purse • When the phone is lying face down • When you are on a call • When Do Not Disturb is on Respond to Peek Display notifications Check for notifications If you haven’t seen activity for a while, to wake your phone, bump it.
Page 149: Change Screen Timeout
Settings : Display To restart the notifications, turn Peek Display on Change screen timeout Change when your screen turns off Go to Settings > Display. Touch Screen timeout and select the time of inactivity before your phone sleeps. Tip: Set a shorter time to extend battery life.
Page 150: Adjust Refresh Rate
Settings : Display Adjust refresh rate The action you see on your screen is a series of frames strung together, like a movie. A higher display refresh rate shows more frames per second, making the action smoother and more responsive. This uses more battery power.
Page 151: Set Lock Screen Preferences
Settings : Display Open recording options: • quick settings, touch & hold • Or, go to Settings > Display > Screen record. Select options for: • Viewfinder size • Resolution • Limits on recording time and file size To show screen touches, turn Record touch points on Set lock screen preferences Use these options to control what content and features appear on your lock...
Page 152 Settings : Display Go to Settings > Display > Lock screen. Touch Add text on lock screen. Type the text to display and touch Save. Tip: Don't put your mobile number as contact info on your lock screen unless you can access your voicemail from another device.
Page 153: Sound & Vibration
Settings : Sound & vibration Adjust volumes Use Volume buttons In-call audio. When you’re on a call, the Volume buttons control the volume of the other person. Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen.
Page 154: Set Ringtones
Settings : Sound & vibration View and remove automatically muted apps Go to Settings > Sound & vibration > Multi-volume. Touch Auto mute to see the list of muted apps. To remove an app from the list, just unmute it in the app. If you don’t want your phone to learn your usage patterns and automatically mute apps, go to Settings >...
Page 155 Settings : Sound & vibration Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch > Audio and select the song stored on your phone.
Page 156: Enhance Sound
Settings : Sound & vibration • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones. Open the app and use it to select entire songs or portions of songs. • If you have songs that are .mp3 files stored on your computer, connect your phone and computer with a USB cable, then copy the song to your phone.
Page 157: Silence Calls & Notifications
Settings : Sound & vibration Touch > Show icon in the app tray or Hide icon in app tray. To add or remove Audio effects in quick settings: Open quick settings. Touch , then: • To add, drag where you want it in the upper panel. •...
Page 158 Settings : Sound & vibration Choose interruptions by People Go to Settings > Sound & vibration > Do Not Disturb. Or, in quick settings, touch & hold Touch People. Choose what and who to allow. • Calls: Allow calls from starred contacts, other contacts, all callers, or none. You can also allow calls if the same person calls twice in 15 minutes;...
Page 159: Stop Phone From Speaking
Settings : Sound & vibration Do any of the following: • To use the schedule later, uncheck it to turn it off. • To delete a schedule, touch > • To delete multiple schedules, touch > Delete schedules. Silence during calendar events Your phone can automatically switch into and out of Do Not Disturb mode for all scheduled events in calendars that you specify.
Page 160: Silence "Hello Moto" During Power Up
Settings : Sound & vibration Turn off screen reader If your phone describes everything you touch on screen, speaking your notifications, and reading messages aloud, you might have turned on a screen reader. This accessibility feature helps people with visual impairments.
Page 161 Settings : Sound & vibration To hear a confirmation tone and feel a vibration when you successfully connect your phone to a charger, turn Charging sounds and vibration on To feel a vibration when you make a call and the other party answers, touch Vibration & haptics and turn Outgoing call vibration on If you don't want any of these sounds, just turn them off...
Page 162: Notifications
Settings : Notifications Turn notifications on/off Turn app's notifications off When you receive unwanted notifications from an app, touch & hold the notification, then touch Turn off notifications. To review all apps and adjust whether they can send notifications: Swipe down to view your notifications. At the bottom of the list, touch Manage.
Page 163 Settings : Notifications To change which notifications show on your lock screen (show all, hide notifications from apps you silenced, or hide all), touch Notifications on lock screen. To hide sensitive content from specific apps: Set lock screen notifications for all apps to Show conversations, default, and silent. Touch &...
Page 164: Allow Notifications To Open Apps In Freeform
Settings : Notifications Allow notifications to open apps in freeform Besides opening apps in freeform from the sidebar, you can also set apps to open in freeform from your notifications. Go to Settings > Gestures > Sidebar. Touch Settings > More settings. Turn Open notifications in freeform on Control notification sound Change notification volume...
Page 165 Settings : Notifications Silence an app's notifications To temporarily silence notifications from all apps, use Do Not Disturb. Change to Silent If you want an app's notifications to be less intrusive, you can categorize them: • Default: You'll hear a sound and feel vibration (if on), get a message on your lock screen, and can see the app's icon in your status bar.
Page 166: Control Which Apps Read Your Notifications
Settings : Notifications Control which apps read your notifications Some apps need to access notifications from other apps to work properly. For example, a smart driving companion app needs to access notifications from other apps in order to read them aloud when you're driving.
Page 167: View Notification History
Settings : Notifications View notification history After you clear or snooze notifications, you can go to your notification history to view them again. To set it up: Go to Settings > Notifications. Touch Notification history. Turn Use notification history on To see the history, go to Settings >...
Page 168: Gestures
Settings : Gestures Set up the sidebar Use the sidebar to open freeform apps in a small window that you can move and resize. Turn on the sidebar Go to Settings > Gestures. open the Moto app and touch > Gestures. Touch Sidebar and turn Use sidebar on You'll see a sidebar on the right edge of your screen.
Page 169: Use One-Handed Mode
Settings : Gestures 123Go to Settings > Gestures. Touch System navigation. Choose an option: • Gesture navigation: Use drag and swipe gestures to return to your home screen, to switch apps, or to go back to the previous screen. Learn more about gestures. To adjust sensitivity of the back gesture, touch and move the slider.
Page 170: Adjust Screenshot Settings
Settings : Gestures • Touch Show notifications To see notifications and your first four quick settings, swipe down from the bottom edge of the phone once or touch once. To see all quick settings, swipe down from the bottom edge of the phone twice or touch twice.
Page 171: Twist Phone To Open Camera
Settings : Gestures Twist phone to open camera Open your camera instantly from any screen, even your lock screen, with Quick capture. Twist your phone twice like this: Your viewfinder opens, and you’re ready to shoot. Twist twice again to switch to the front (selfie) camera. If you don’t want others to access your camera, you can turn Quick capture off.
Page 172: Battery
Settings : Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone, or to a charger that is compatible with your phone.
Page 173: Prevent Overcharging
Settings : Battery • Recording or watching videos • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app or service is draining your battery: Go to Settings > Battery > Battery usage. Swipe up to view the list of apps and features using power since the last full charge.
Page 174: Use Battery Saver Mode
Settings : Battery Use Battery Saver mode When Battery Saver is on Battery Saver helps you keep going on a low battery until the next charge. To save power, your phone will: • Turn on Dark theme (You can turn it off, but that uses more battery.) •...
Page 175 Settings : Battery Turn Battery percentage on...
Page 176: Storage
Settings : Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email or text messages are stored there, too. You can free up space when needed.
Page 177: Find Downloaded Files
Settings : Storage Touch Browse. Touch a category (apps, images, videos, etc.) to view that type of item. Do any of the following: • To uninstall apps, touch the app's name, then touch Uninstall. • To clear an app's cache, touch the app's name, then touch Storage & cache > Clear cache. •...
Page 178: Recover Recently Deleted Files
Settings : Storage Recover recently deleted files You can try to recover recently deleted photos, videos, or texts. But do so as soon as possible. The more you use the phone, the more likely the file will be overwritten with new data. Search for “file recovery”...
Page 179: Scan Documents And Make Copies
Settings : Storage Adjust back up settings Open Photos app. Touch your profile icon > Photos settings > Backup. Adjust settings as needed: • To choose high quality or original size for uploads, touch Backup quality. • To back up items in your Download, Screenshots, and third-party app folders, touch Back up device folders.
Page 180 Settings : Storage Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to rotate the image. • Touch to reset the scanner (deletes current unsaved scan). • Touch to rename, and adjust image and PDF settings. When you've finished scanning, touch Next.
Page 181: Location
Settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
Page 182 Settings : Location Fix an issue Issue: Location isn't working After each step, check to see if the issue is fixed. Turn location off and then on again. Turn airplane mode on, wait 15-20 seconds, then turn it off again. If you're using a case, remove it and check if GPS is working.
Page 183: Accessibility
Settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color and motion. Touch Color correction and turn Use color correction on To replace all screen colors with gray tones, choose Grayscale. Or, correct colors based on your vision: How you see colors Option to choose It’s difficult to tell violet from blue.
Page 184 Settings : Accessibility Or, if you set up accessibility shortcuts, touch or press & hold both Volume buttons at the same time. Bold all text To change all text on the screen to bold for easier reading: Go to Settings > Accessibility > Display size and text. Turn Bold text on Magnify the screen You can magnify the screen by triple tapping it or by swiping up from the bottom of the screen with two...
Page 185 Settings : Accessibility Use TalkBack to read screens Hear descriptions of everything you touch. Enable TalkBack Go to Settings > Accessibility. Touch TalkBack and turn Use TalkBack on Touch Settings and set the options you want. When TalkBack is on •...
Page 186: Hearing Assistance
Settings : Accessibility Hearing assistance Caption all speech Your phone can automatically caption videos, podcasts, audio messages, and recordings. Turn captions on/off Press a Volume button, then turn it on or off . (If you don't see this icon, change caption settings to add it.) Or, go to Settings >...
Page 187 Settings : Accessibility Use real-time text (RTT) during calls Not all carriers support this feature. Real-time text (RTT) lets you use text to communicate during a phone call. Your phone sends text as you type and the recipient can read your message while you write. RTT: •...
Page 188: Dexterity Assistance
Settings : Accessibility Touch > Settings > Accessibility. Touch the real-time text option and turn it on or select when you want it to appear. To make a call with RTT: Touch Call the number. While the phone rings, the other person's screen displays an RTT indicator. After the other person answers, enter a message in the text field.
Page 189: Use Accessibility Shortcuts
Settings : Accessibility Adjust settings: • There are two basic gestures for controlling your phone: touch and touch & hold. You can adjust the amount of time before your touch on the screen becomes touch & hold. If you find that you accidentally touch &...
Page 190 Settings : Accessibility Go to Settings > Accessibility. Touch Accessibility Menu. Turn Accessibility Menu shortcut on Tip: To increase the size of the buttons on this menu, touch Settings, then turn Large buttons on If you're using gesture navigation: Use two fingers to swipe up from the bottom of the screen. If you've set other accessibility tools to use this gesture, swipe up with two fingers and hold to switch...
Page 191: Apps
Settings : Apps Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.
Page 192: Passwords & Accounts
Settings : Passwords & accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.
Page 193: Change Name & Info In Your Google Account
Settings : Passwords & accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security & privacy > More security settings > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...
Page 194: Control What Info Google Collects
Settings : Passwords & accounts To see if your other apps can auto-sync: Go to Settings > Passwords & accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to Settings >...
Page 195 Settings : Passwords & accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity.
Page 196: Security & Privacy
Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.
Page 197: Protect Against Harmful Apps
Settings : Security & privacy Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.
Page 198: Lock And Unlock Phone
Settings : Security & privacy : Lock and unlock phone Set a screen lock You can set up a screen lock to secure your phone. Each time you turn on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings >...
Page 199: Quickly Tighten Lock Screen Security
Settings : Security & privacy : Lock and unlock phone Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a or a work (corporate) email account to your phone.
Page 200 Settings : Security & privacy : Lock and unlock phone Touch Lock after screen timeout, then select a duration. Stop Power button from instantly locking You can manually lock your phone by pressing the Power button. If you want the Power button to turn off the screen but not lock it: Open Moto Secure app and touch Security &...
Page 201: Unlock With Trusted Devices
Settings : Security & privacy : Lock and unlock phone Open Moto Secure app and touch Security & privacy. Or, go to Settings > Security & privacy. Touch Device lock. Next to Screen lock, touch Touch Make pattern visible off If you're using a PIN screen lock, make it harder for someone to see the PIN you enter by scrambling the...
Page 202: Unlock With Your Face
Settings : Security & privacy : Lock and unlock phone Unlock your phone, then touch Trusted devices > ADD TRUSTED DEVICE. Touch a device to select it from the list of connected devices. Tip: If your device isn't in the list, make sure you are paired with it.
Page 203 Settings : Security & privacy : Lock and unlock phone • For fastest access, you can skip pressing the Power button to wake the phone and just show the phone your face - it will unlock and go straight to your home screen or last used app. Turn both Lift to unlock and Skip lock screen on •...
Page 204: Unlock At Trusted Places
Settings : Security & privacy : Lock and unlock phone Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or work), use a Smart Lock. You can still manually lock the phone at trusted places when needed. Make sure you have: •...
Page 205: Keep Phone Unlocked While It's On You
Settings : Security & privacy : Lock and unlock phone Keep phone unlocked while it's on you You can keep your phone unlocked while you’re holding it in your hand or carrying it in your pocket or handbag. Just unlock it once, and it stays unlocked until you set it down (or manually lock it). Make sure you have set a screen lock.
Page 206 Settings : Security & privacy : Lock and unlock phone Use the fingerprint sensor to scan another fingerprint. Rename each fingerprint. Touch the current name, type a name, and touch OK. Remove a fingerprint Go to Settings > Security & privacy. Touch Device lock.
Page 207 Settings : Security & privacy : Lock and unlock phone • Injured If a registered fingerprint isn't working as expected, remove and re-add the fingerprint. If your finger is injured, add fingerprints for your other fingers and use them until healed. Issue: Fingerprint option disappeared from Security &...
Page 208: More Security Settings
Settings : Security & privacy : More security settings Pin an app screen Turn on pinning Use pinning to keep the current app in view until you unpin it. For example, you can pin a game and your child cannot navigate anywhere else on your phone. You can set up a pattern, PIN, or password required to unpin.
Page 209 Settings : Security & privacy : More security settings Choose a lock type (Pattern, PIN, Password) for your secure folder, then set up the lock. To add apps, touch Learn more. You’ll now see Secure folder in your app tray or on your home screen. Disguise the folder You can change the icon and app name to make Secure folder more discreet.
Page 210 Settings : Security & privacy : More security settings You'll see it in your app tray or on your home screen. Control notification content from secure apps You can turn sensitive lock screen notifications on or off entirely for all apps on your phone. But when you add apps to Secure folder, you get more control over their sensitive notifications and can set them to: •...
Page 211: Lock Sim Card
Settings : Security & privacy : More security settings Lock SIM card Set up SIM lock This feature is not available in all countries. Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which prevents others from using your cellular plan and accessing account information if your phone is stolen.
Page 212: Privacy
Settings : Security & privacy : Privacy Adjust app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features. You can adjust these permissions any time. To adjust permissions by feature: Go to Settings >...
Page 213: Hide Passwords
Settings : Security & privacy : Privacy Hide passwords To control whether characters briefly display when you enter a password to unlock your phone or log into websites and apps: Open Moto Secure app and touch Privacy controls. Or, go to Settings > Security & privacy > Privacy > Privacy controls. Turn Show passwords off Keep Wi-Fi and mobile networks secure Control warnings about and your connections to open networks (that require no password) and weakly...
Page 214: Safety & Emergency
Settings : Safety & emergency Prepare for emergencies Set up emergency SOS In an emergency, you can press the Power button quickly five times or more to start a blaring sound and automatically call emergency responders. If you sign in to your Google account, you can set your phone to send SOS text messages with your current location to emergency contacts and to record emergency video.
Page 215 Settings : Safety & emergency Touch Emergency information twice. Add message to lock screen To add your name or a short message to your lock screen for anyone who finds your phone: Go to Settings > Display > Lock screen. Touch Add text on lock screen.
Page 216: System
Settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch You can also access your keyboard settings at Settings > System > Languages & input > On-screen keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, touch Touch Theme.
Page 217: Use Multiple Languages
Settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch Touch Glide typing. Turn Enable glide typing off Limit or turn off suggestions On the keyboard, touch...
Page 218: Open Apps Faster
Settings : System : Languages & input Go to Settings > System > Languages & input. Touch App Languages. Touch the app's name and select the language to use. Not all apps support changing languages. Add language to keyboard If you want a keyboard for a language that isn't a display language: On the keyboard, touch Touch Languages.
Page 219 Settings : System Tip: Back up over Wi-Fi to prevent cellular data charges. Not all apps back up data automatically. Check with the app developer. To automatically back up to Google Drive: Go to Settings > System. Touch Backup. Check that Backup by Google One is on .
Page 220: Users And Guests
Settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...
Page 221: Add, Modify, Remove Users
Settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.
Page 222: Add Or Delete Guest
Settings : System : Users and guests If you're the owner: Go to Settings > System > Multiple users. Or from quick settings, touch > More settings. Touch the user's name. Touch Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone.
Page 223: About Phone
Settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.
Page 224: Fix Issues
If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...
Page 225: Phone Won't Turn On
Fix issues : Hardware issues • Use the charger that came with your phone, or a charger that is compatible with your phone. • Keep your phone away from direct heat or excessive sunlight. • Don't keep your phone in enclosed or poorly ventilated areas where heat can easily build up. •...
Page 226: Screen Is Frozen Or Won't Respond
Fix issues : Hardware issues Troubleshoot your apps: Check for app updates. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. If your problem doesn't go away in safe mode, restart your phone and continue to the next section. Reset to factory settings: To remove any processes on your phone that may be causing the issue, you can reset your phone...
Page 227 Fix issues : Hardware issues Everything is negative, reversed colors Go to Settings > Accessibility > Color and motion > Color inversion and turn it off Tones, hues are different or missing • If the screen shows warmer tones than usual, check quick settings.
Page 228: Call And Sim Issues
Fix issues : Call and SIM issues Issues making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
Page 229: Issues During Calls
Fix issues : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press & hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.
Page 230 Fix issues : Call and SIM issues Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor. Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on.
Page 231 Fix issues : Call and SIM issues Turn off Voice Match. Open the Google app. Touch your profile icon > Settings > Voice > Voice Match. Turn Hey Google off Saying “OK, Google” won't work from all screens, but you can touch the search widget first, then say “OK, Google”.
Page 232: Battery Issues
Fix issues : Battery issues Charging issues Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
Page 233: Battery Drains Too Fast
Fix issues : Battery issues Battery drains too fast Battery life varies The way you use your phone can really affect how long you can go before recharging your battery. Navigating, playing games, browsing the web, making calls and texting all require energy. So, your battery life may vary day to day, depending on what you're doing.
Page 234: Bluetooth, Wi-Fi, Usb Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Bluetooth issues Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
Page 235 Fix issues : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.
Page 236: Wi-Fi Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.
Page 237: Can't Transfer Files Or Connect To Computer
Fix issues : Bluetooth, Wi-Fi, USB issues • Cellular data is on. • Data Saver is turned off. If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
Page 238 Fix issues : Bluetooth, Wi-Fi, USB issues To test the USB port on your phone, connect your phone to a different computer. To test the USB port on your computer, connect a different device to your computer.
Page 239: Account And Sign-In Issues
Fix issues : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
Page 240 Fix issues : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...
Page 241: App Issues
Fix issues : App issues App or widget issues App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.
Page 242: Camera Issues
Fix issues : App issues If you can't update apps If you see apps waiting to update that are stuck in “Pending” status, update the Chrome app first. On the “Pending downloads” screen, cancel all downloads. Swipe to Chrome and touch . After Chrome has updated, touch .
Page 243: Messaging Issues
Fix issues : App issues Check for updates to the app. Clear the app's cache. If the problem continues, open WhatsApp, touch > Settings > Help, and search for information about your issue. Error: Please restart camera After each troubleshooting step, check to see if the issue is fixed: Turn your phone off and then on again.
Page 244 Fix issues : App issues If the issue persists, follow the steps below for specific issues. After each troubleshooting step, check to see if your issue is fixed. Red ! on text message If you see , your text message was not sent. Check your signal strength.
Page 245: Gmail Issues
Fix issues : App issues Reset the phone. Keyboard not working If your keyboard has problems, like a missing spacebar: Check for updates to your keyboard app. Turn your phone off and then on again. Clear the cache for the keyboard app. Problems with Facebook, WhatsApp, other apps If you’re having problems with messaging apps that you installed: Check for updates to the app.
Page 246: Maintenance Procedures
Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...
Page 247 Fix issues : Maintenance procedures Reset Wi-Fi, cellular data, and Bluetooth What gets deleted/removed when you reset • All saved Wi-Fi devices and passwords previously set up on your phone • All cellular/mobile settings, like preferred cellular network • All paired Bluetooth devices set to connect with your phone, like ear buds, car audio, speakers •...
Page 248: Reset Phone
Fix issues : Maintenance procedures Reset baseband settings Reset Go to Settings > System > Reset options. Touch Reset baseband settings. Touch Reset and restart. Reset phone What a reset does Resetting your phone erases all data and brings it back to out-of-the-box condition. This data will be erased from the phone: •...
Page 249: Get More Help
Fix issues : Maintenance procedures If you’re going to give your phone to someone else, disable Factory Reset Protection (FRP): Remove the screen lock. Remove your Google accounts from the phone. FRP is security measure that keeps your data safe if your phone is lost or stolen, and that requires logging into the phone with the owner's account to reset the phone.
Page 250 Fix issues : Maintenance procedures Learn to use an app Open the app and touch or > Help. Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options.

Motorola edge 20 PRO User Manual

Quick Links

Related Manuals for Motorola edge 20 PRO

Summary of Contents for Motorola edge 20 PRO