Accu-Chek Instant Error Codes

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Table of Contents

Contents

1 Error Messages
2 Documents / Resources
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Accu-Chek Instant Error Codes

Error Messages

NOTE
The error code and Err will alternate on the display for all coded error messages (E-1 through E 14).

If any of the error messages below appear on the display at any time, refer immediately to the Error Messages section in the User's Manual.

Accu-Chek Instant Error E-1

The test strip may be damaged, not properly inserted, or was previously used. Remove and reinsert the test strip, or replace it if damaged or previously used.

Accu-Chek Instant Error E-3

A meter or test strip error has occurred. Repeat the blood glucose test. If a second E-3 code appears, perform a control test with the control solution and a new test strip.

If the control result is within the acceptable range, review the proper testing procedure and repeat the blood glucose test with a new test strip.

In rare cases, an E-3 error code may indicate that your blood glucose is extremely high and above the system's measuring range. If you do not feel like your blood glucose is extremely high, repeat the blood glucose test. If the E-3 code still appears for your blood glucose test, contact your healthcare professional immediately.

Accu-Chek Instant Error E-4

Not enough blood or control solution was drawn into the test strip for measurement or was applied after the test had started. Discard the test strip and repeat the blood glucose or control test.

Accu-Chek Instant Error E-6

Blood or control solution was applied to the test strip before the flashing drop symbol appeared on the display. Discard the test strip and repeat the blood glucose or control test.

Accu-Chek Instant Error E-7

An electronic error occurred. Remove the batteries, press and hold the meter button for at least 2 seconds, and reinsert the batteries. Perform a blood glucose or control test.

Accu-Chek Instant Error E-8

The temperature is above or below the proper range for the system. Refer to the test strip package insert for system operating conditions. Move to an area with the appropriate conditions and repeat the blood glucose or control test. Do not artificially heat or cool the meter.

Accu-Chek Instant Error E-9

The batteries are almost out of power. Change the batteries now. If the message reappears after the batteries have been replaced, remove the batteries again, press and hold the meter button for at least 2 seconds, then reinsert the batteries.

Accu-Chek Instant Error E-10

The meter's internal clock may need to be reset. Press the meter button. If the time and date were set, you will need to reset them.

Accu-Chek Instant Error E-11

The test strip may be damaged. Repeat the blood glucose or control test with a new test strip.

Accu-Chek Instant Error E-12

Your blood sample may contain a high level of ascorbate. Contact your healthcare professional.

Accu-Chek Instant Error E-13

Fluid or foreign material may be present in the test strip slot. Remove and reinsert the test strip or repeat the blood glucose or control test with a new test strip. If the error persists, contact Roche.