Dell Inspiron 16 5635 Owner's Manual
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Dell Inspiron 16 5635 Owner's Manual

Dell Inspiron 16 5635 Owner's Manual

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Inspiron 16 5635
Owner's Manual
Regulatory Model: P125F
Regulatory Type: P125F003
January 2023
Rev. A00

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Summary of Contents for Dell Inspiron 16 5635

  • Page 1 Inspiron 16 5635 Owner's Manual Regulatory Model: P125F Regulatory Type: P125F003 January 2023 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2022-2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Chapter 1: Views of Inspiron 16 5635..................... 6 Right....................................... 6 Left......................................6 Top......................................7 Front....................................... 8 Bottom....................................9 Chapter 2: Set up your Inspiron 16 5635..................10 Chapter 3: Specifications of Inspiron 16 5635................12 Dimensions and weight..............................12 Processor..................................... 12 Chipset....................................13 Operating system................................13 Memory....................................13...
  • Page 4 After working inside your computer........................27 BitLocker..................................27 Recommended tools................................. 27 Screw list.....................................28 Major components of Inspiron 16 5635........................29 Chapter 5: Removing and installing Customer Replaceable Units (CRUs)........31 Base cover................................... 31 Removing the base cover............................31 Installing the base cover............................33 Wireless card..................................35 Removing the wireless card............................35...
  • Page 5 Clearing BIOS (System Setup) and System passwords..................85 Chapter 9: Troubleshooting......................86 Handling swollen Lithium-ion batteries........................86 Locate the Service Tag or Express Service Code of your Dell computer ..........86 Dell SupportAssist Pre-boot System Performance Check diagnostics..............87 Running the SupportAssist Pre-Boot System Performance Check..............87 Built-in self-test (BIST)..............................

  • Page 6: Chapter 1: Views Of Inspiron 16 5635

    Views of Inspiron 16 5635 Right 1. SD-card slot ● Secure Digital (SD) ● Secure Digital High Capacity (SDHC) ● Secure Digital Extended Capacity (SDXC) 2. USB 3.2 Gen 1 port Connect devices such as external storage devices and printers. Provides data transfer speeds up to 5 Gbps.

  • Page 7: Top

    To reset the battery, press and hold the power button for 25 seconds. 2. Right speaker Provides audio output. 3. Right-click area Press to right-click. NOTE: The right-click area is enabled when you touch the touchpad. 4. Left-click area Views of Inspiron 16 5635...

  • Page 8: Front

    Enables you to video chat, capture photos, and record videos. 4. Camera-status light Turns on when the camera is in use. 5. Right microphone Provides digital sound input for audio recording and voice calls. 6. LCD panel Provides visual output to the user. Views of Inspiron 16 5635...

  • Page 9: Bottom

    Bottom 1. Service Tag The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information. Views of Inspiron 16 5635...

  • Page 10: Chapter 2: Set Up Your Inspiron 16 5635

    2. Finish Windows setup. Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you: ● Connect to a network for Windows updates.
  • Page 11 Dell Update, search in the Knowledge Base Resource at www.dell.com/ support. Dell Digital Delivery Download software applications, which are purchased but not preinstalled on your computer. For more information on using Dell Digital Delivery, search in the Knowledge Base Resource at www.dell.com/support. Set up your Inspiron 16 5635...

  • Page 12: Chapter 3: Specifications Of Inspiron 16 5635

    Specifications of Inspiron 16 5635 Dimensions and weight The following table lists the height, width, depth, and weight of your Inspiron 16 5635. Table 2. Dimensions and weight Description Values Height: Front height 17.95 mm (0.71 in.) Rear height 18.20 mm (0.72 in.) Width 356.78 mm (14.05 in.)

  • Page 13: Chipset

    Chipset The following table lists the details of the chipset supported by your Inspiron 16 5635. Table 4. Chipset Description Values Chipset Integrated in processor Processor AMD Ryzen 5/7 DRAM bus width 128-bit Flash EPROM 16 MB PCIe bus Up to Gen 3...

  • Page 14: Internal Slots

    To learn more about the features of different types of M.2 cards, search in the Knowledge Base Resource at www.dell.com/support. Wireless module The following table lists the Wireless Local Area Network (WLAN) modules supported on your Inspiron 16 5635. Table 8. Wireless module specifications Description Option one...

  • Page 15: Audio

    Audio The following table lists the audio specifications of your Inspiron 16 5635. Table 9. Audio specifications Description Values Audio controller Realtek ALC3254 Stereo conversion Supported Internal audio interface High definition audio interface External audio interface Universal Audio Jack Number of speakers...

  • Page 16: Media-Card Reader

    Media-card reader The following table lists the media cards supported by your Inspiron 16 5635. Table 11. Media-card reader specifications Description Values Media-card type One SD card slot Media-cards supported ● Secure Digital (SD) ● Secure Digital High Capacity (SDHC) ●...
  • Page 17 Open application menu fn + / Open application menu NOTE: Brazilian keyboard only fn + Space bar Open Emoji menu fn + esc Toggle fn-key lock fn + left arrow Home fn + right arrow Specifications of Inspiron 16 5635...

  • Page 18: Camera

    For more information about touchpad gestures available on Windows, see the Microsoft knowledge base article at support.microsoft.com. Power adapter The following table lists the power adapter specifications of your Inspiron 16 5635. Table 17. Power adapter specifications Description Values Type...

  • Page 19: Battery

    Operating and storage temperature ranges may differ among components, so operating or storing the device outside these ranges may impact the performance of specific components. Battery The following table lists the battery specifications of your Inspiron 16 5635. Table 18. Battery specifications Description...

  • Page 20: Display

    Operating and storage temperature ranges may differ among components, so operating or storing the device outside these ranges may impact the performance of specific components. Display The following table lists the display specifications of your Inspiron 16 5635. Table 19. Display specifications Description...

  • Page 21: Fingerprint Reader (Optional)

    ● 1 USB 3.2 Gen 2 port with DisplayPort and Power Delivery GPU—Discrete The following table lists the specifications of the discrete Graphics Processing Unit (GPU) supported by your Inspiron 16 5635. Table 22. GPU—Discrete Controller Memory size Memory type...

  • Page 22: Multiple Display Support Matrix

    ComfortView mode can be enabled and configured using the Dell CinemaColor application. ComfortView mode complies with TÜV Rheinland's requirement for low blue light software solutions. Low blue light: Dell ComfortView software technology reduces harmful blue light emissions to make extended screen time easy on your eyes.

  • Page 23: Comfortview Plus

    ● Look away from your display, and gaze at a distant object at 20 ft (609.60 cm) away for at least 20 seconds during each break. ● Take an extended break for 20 minutes every two hours. Specifications of Inspiron 16 5635...

  • Page 24: Chapter 4: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 25: Safety Precautions

    Ensure that your computer is shut down and the AC adapter is disconnected. a. Hold <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. b. Press any key to continue.

  • Page 26: Esd Field Service Kit

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. Two recognized types of ESD damage are catastrophic and intermittent failures.

  • Page 27: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 28: Screw List

    ● Phillips screwdriver #0 ● Phillips screwdriver #1 ● Torx #5 (T5) screwdriver ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.

  • Page 29: Major Components Of Inspiron 16 5635

    Table 25. Screw list (continued) Component Screw type Quantity Screw image Display hinges M2.5x5 Major components of Inspiron 16 5635 The following image shows the major components of Inspiron 16 5635. 1. Base cover 2. Power-adapter port Working inside your computer...
  • Page 30 19. I/O board NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 31: Chapter 5: Removing And Installing Customer Replaceable Units (Crus)

    Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Base cover Removing the base cover Prerequisites...
  • Page 32 Removing and installing Customer Replaceable Units (CRUs)

  • Page 33: Installing The Base Cover

    Steps 1. Remove the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover from the top left and continue to work on the sides to open the base cover. 4.
  • Page 34 Removing and installing Customer Replaceable Units (CRUs)

  • Page 35: Wireless Card

    Steps 1. Ensure the battery cable has been connected to the system board. 2. Place and snap the base cover into place on the palm-rest and keyboard assembly. 3. Tighten the two captive screws on the base cover. 4. Replace the seven screws (M2x4) to secure the base cover to the palm-rest and keyboard assembly. Next steps 1.

  • Page 36: Installing The Wireless Card

    Steps 1. Remove the screw (M2x3) that secures the wireless-card bracket to the system board. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 37 Steps 1. Align the notch on the wireless card with the tab on the wireless-card slot and insert the wireless card at an angle into the wireless-card slot. 2. Connect the antenna cables to the wireless card. 3. Align and place the wireless-card bracket on the wireless card. 4.

  • Page 38: Solid-State Drive

    Solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: Before removing the base cover, ensure that there is no SD card installed in the SD card slot on your computer. NOTE: If you are replacing the M.2 2230 solid-state drive with an M.2 2280 solid-state drive, the following images indicate how to remove the M.2 2230 solid-state drive from the M.2 2230 solid-state drive bracket.

  • Page 39: Installing The M.2 2230 Solid-State Drive

    Steps 1. Remove the M2x3 screw that secures the M.2 2230 solid-state drive with bracket from the solid-state drive slot. 2. Slide the M.2 2230 solid-state drive with bracket from the peg and lift it from the system board. 3. Remove the M2x1.8 screw that secures the M.2 2230 solid-state drive to the M.2 solid-state drive bracket. 4.

  • Page 40: Removing The M.2 2280 Solid-State Drive

    Steps 1. With the printed side of the solid-state drive facing up, align the screw hole on the M.2 2230 solid-state drive with the screw hole on the M.2 solid-state drive bracket. 2. Secure the M.2 2230 solid-state drive to the M.2 solid-state drive bracket with a M2x1.8 screw. 3.

  • Page 41: Installing The M.2 2280 Solid-State Drive

    About this task NOTE: Before removing the base cover, ensure that there is no SD card installed in the SD card slot on your computer. The following image(s) indicate the location of the M.2 2280 solid-state drive and provides a visual representation of the removal procedure.

  • Page 42: Fan

    Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the solid-state drive slot. 2. Gently slide the M.2 2280 solid-state drive into the solid-state drive slot. 3. Replace the screw (M2x3) to secure the M.2 2280 solid-state drive to the system board. Next steps 1.

  • Page 43: Installing The Fan

    Steps 1. Disconnect the fan cable from the system board. 2. Remove the three screws (M2x3) that secure the left fan to the palm-rest and keyboard assembly. 3. Lift the fan off the palm-rest and keyboard assembly. Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 44 Steps 1. Align the screw holes of the fan with the screw holes on the palm-rest and keyboard assembly. 2. Replace the three screws (M2x3) to secure the fan to the palm-rest and keyboard assembly. 3. Connect the fan cable to the system board. Next steps 1.

  • Page 45: Chapter 6: Removing And Installing Field Replaceable Units (Frus)

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 46: Installing The Battery

    1. Follow the procedure in Before working inside your computer. About this task NOTE: Before removing the base cover, ensure that there is no SD card installed in the SD card slot on your computer. The following image(s) indicate the location of the battery and provides a visual representation of the removal procedure. Steps 1.

  • Page 47: Heat Sink

    Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the five screws (M2x4) to secure the battery to the palm-rest and keyboard assembly. 3. Route the battery cable through the tabs and reconnect it to the system board. 4.

  • Page 48: Installing The Heat Sink

    Steps 1. In reverse sequential order (4>3>2>1), loosen the four captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task CAUTION: The information in this section is intended for authorized service technicians only.

  • Page 49: Speaker

    Steps 1. Align the captive screws on the heat sink to the screw holes on the system board. 2. In sequential order (1>2>3>4), tighten the four captive screws to secure the heat sink to the system board. Next steps 1. Install the base cover.
  • Page 50 Steps 1. Open the latch and disconnect the touchpad cable from the system board. 2. Open the latch and disconnect the keyboard cable from the system board. 3. Peel the tapes that secure the WLAN cable to the system board. 4.

  • Page 51: Installing The Speakers

    5. Lift the speakers along with their cables off the palm-rest and keyboard assembly. Installing the speakers Prerequisites CAUTION: The information in this section is intended for authorized service technicians only. If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the speakers and provides a visual representation of the installation procedure.

  • Page 52: Coin-Cell Battery

    Steps 1. Using the alignment posts, place the speakers on the palm-rest and keyboard assembly. 2. Ensure that the alignment posts are routed through the rubber grommets on the speaker. Note 3. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 4.

  • Page 53: Installing The Coin-Cell Battery

    Steps 1. Disconnect the coin-cell battery cable from the system board. 2. Lift and remove the coin-cell battery off the system board. Installing the coin-cell battery Prerequisites CAUTION: The information in this section is intended for authorized service technicians only. If you are replacing a component, remove the existing component before performing the installation process.

  • Page 54: I/O Board

    Steps 1. Adhere the coin-cell battery to the system board. 2. Connect the coin-cell battery cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. I/O board Removing the I/O board Prerequisites CAUTION: The information in this section is intended for authorized service technicians only.

  • Page 55: Installing The I/O Board

    Steps 1. Remove the two screws (M2.5x5) that secure the left display hinge to the system board. 2. Open the left display hinge at an angle of 90 degrees. 3. Peel the tape that secures the I/O-board cable connector to the I/O board. 4.

  • Page 56: Power Button With Optional Fingerprint Reader

    Steps 1. Align the screw holes on the I/O board with the screw holes on the system board and palm-rest and keyboard assembly. 2. Align the ports on the I/O board with the slots on the palm-rest and keyboard assembly. Note 3.
  • Page 57 2. Remove the base cover. About this task NOTE: Before removing the base cover, ensure that there is no SD card installed in the SD card slot on your computer. The following image(s) indicate the location of the power button with fp and provides a visual representation of the removal procedure.

  • Page 58: Installing The Power Button With Fingerprint Reader

    Installing the power button with fingerprint reader Prerequisites CAUTION: The information in this section is intended for authorized service technicians only. If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the power button with fp and provides a visual representation of the installation procedure.

  • Page 59: Power Button

    7. Close the left display hinge and align the screw holes on the left display hinge with the screw holes on the palm-rest and keyboard assembly. 8. Replace the two screws (M2.5x5) to secure the left display hinge to the palm-rest and keyboard assembly. Next steps 1.

  • Page 60: Installing The Power Button

    Installing the power button Prerequisites CAUTION: The information in this section is intended for authorized service technicians only. If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the power button and provides a visual representation of the installation procedure.

  • Page 61: Power-Adapter Port

    Power-adapter port Removing the power-adapter port Prerequisites CAUTION: The information in this section is intended for authorized service technicians only. 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: Before removing the base cover, ensure that there is no SD card installed in the SD card slot on your computer. The following image(s) indicate the location of the power-adapter port and provides a visual representation of the removal procedure.

  • Page 62: Display Assembly

    About this task The following image(s) indicate the location of the power-adapter port and provides a visual representation of the installation procedure. Steps 1. Place the power-adapter port into the slot on the palm-rest and keyboard assembly. 2. Connect the power-adapter port cable to the system board. 3.
  • Page 63 Removing and installing Field Replaceable Units (FRUs)

  • Page 64: Installing The Display Assembly

    Steps 1. Peel the tape that secures the display-cable connector latch to the system board. 2. Open the latch and disconnect the display cable from the system board. 3. Remove the two screws (M2.5x5) that secure the left display hinge to the system board. 4.
  • Page 65 Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Gently place the palm-rest and keyboard assembly under the display hinges. 3. Close the left display hinge and align the screw holes on the left display hinge with the screw holes on the palm-rest and keyboard assembly.

  • Page 66: System Board

    System board Removing the system board Prerequisites CAUTION: The information in this section is intended for authorized service technicians only. 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the heat sink 4.
  • Page 67 Removing and installing Field Replaceable Units (FRUs)

  • Page 68: Installing The System Board

    Steps 1. Remove the three screws (M2.5x5) that secure the right display hinge to the system board. 2. Open the right display hinge at an angle of 90 degrees. 3. Remove the two screws (M2x4) that secure the USB-C bracket to the system board. 4.
  • Page 69 About this task The following image indicates the connectors on your system board. 1. Display cable connector 2. Power-cable connector 3. Battery-cable connector 4. Keyboard-backlight cable connector 5. Keyboard cable connector 6. Touchpad-cable connector 7. Speaker cable connector 8. M.2 SSD connector 9.
  • Page 70 Removing and installing Field Replaceable Units (FRUs)
  • Page 71 Steps 1. Install the system board at an angle and ensure that the ports are properly aligned with the port openings. 2. Place the system board on the palm-rest and keyboard assembly. 3. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 4.

  • Page 72: Touchpad

    Next steps 1. Install the wireless card. 2. Install the M.2 2230 solid-state drive M.2 2280 solid-state drive, whichever applicable. 3. Install the heat sink. 4. Install the base cover. 5. Follow the procedure in After working inside your computer. Touchpad Removing the touchpad Prerequisites...

  • Page 73: Installing The Touchpad

    Installing the touchpad Prerequisites CAUTION: The information in this section is intended for authorized service technicians only. If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the touchpad and provides a visual representation of the installation procedure. Steps 1.

  • Page 74: Installing The Palm-Rest And Keyboard Assembly

    1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the fan. 4. Remove the wireless card. 5. Remove the M.2 2230 solid-state drive M.2 2280 solid-state drive, whichever applicable. 6. Remove the battery. 7.
  • Page 75 If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: The system board can be removed and installed along with the heat sink, when you replace the palm-rest and keyboard assembly. This simplifies the removal and installation procedure and also prevents damage to the thermal bond between the system board and heat sink.

  • Page 76: Chapter 7: Software

    ● Windows 11 Pro National Education, 64-bit ● Windows 11 Home, 64-bit ● Windows 11 Home in S mode, 64-bit Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Base article, Drivers and Downloads FAQ 000123347. Software...

  • Page 77: Chapter 8: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 78: One Time Boot Menu

    The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ●...
  • Page 79 Table 27. System setup options—System information menu (continued) Overview Health Displays the battery health. AC Adapter Displays whether an AC adapter is connected. If connected, the AC adapter type. PROCESSOR Processor Type Displays the processor type. Maximum Clock Speed Displays the maximum processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed.
  • Page 80 Table 28. System setup options—Boot Configuration menu (continued) Boot Configuration By default, ONBOARD NIC (IPV6) is selected By default, UEFI Hard Drive is selected Secure Boot Enable Secure Boot Enables secure boot using only validated boot software. Default: OFF Secure Boot Mode Modifies the behavior of Secure Boot to allow evaluation or enforcement of UEFI driver signatures.
  • Page 81 Enables or disables cloud Service OS recovery if the main OS fails to boot within the number of failures equal or greater than the value specified by Dell Auto OS Recovery Threshold, and local Service does not boot, or is not installed.

  • Page 82: Updating The Bios

    Updating the BIOS Updating the BIOS in Windows Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 83: Updating The Bios Using The Usb Drive In Windows

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 84: System And Setup Password

    3. Click Flash from file. 4. Select external USB device. 5. Select the file and double-click the flash target file, and then click Submit. 6. Click Update BIOS. The computer restarts to flash the BIOS. 7. The computer will restart after the BIOS update is completed. System and setup password Table 37.

  • Page 85: Deleting Or Changing An Existing System Setup Password

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 86: Chapter 9: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 87: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 88: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 89: System-Diagnostic Lights

    Check diagnostics. Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating system.

  • Page 90: Real-Time Clock (Rtc Reset)

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/serviceabilitytools.
  • Page 91 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at www.dell.com/ support. Troubleshooting...

  • Page 92: Chapter 10: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 40. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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