HPE Synergy 480 Gen10 Maintenance And Service Manual
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HPE Synergy 480 Gen10 Maintenance And Service Manual

Multi-mxm and pcie graphics expansion modules
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HPE Synergy 480 Gen10 Multi-MXM and PCIe Graphics
Expansion Modules Maintenance and Service Guide
Abstract
This guide is for use by technicians experienced in servicing the HPE Synergy Gen10 Multi-MXM and PCIe expansion modules.
This guide provides details for servicing, installing, removing, and troubleshooting issues of related components.
Part Number: P01043-003a
Published: December 2020
Edition: 4

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Summary of Contents for HPE Synergy 480 Gen10

  • Page 1 Expansion Modules Maintenance and Service Guide Abstract This guide is for use by technicians experienced in servicing the HPE Synergy Gen10 Multi-MXM and PCIe expansion modules. This guide provides details for servicing, installing, removing, and troubleshooting issues of related components.
  • Page 2 © Copyright 2017, 2020 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Compute module options.....................21 M.2 SSD adapter board spare part....................................22 M.2 flash drive spare parts........................................ 22 HPE Trusted Platform Module 2.0 spare part...............................22 HPE Smart Storage Battery spare part..................................22 HPE Smart Storage Hybrid Capacitor spare part..............................22 Mezzanine option spare parts......................................23 HPE Synergy Internal SATA board spare part...............................23...
  • Page 4 Removing and replacing an HPE Persistent Memory module.....................64 HPE Persistent Memory module label identification.......................65 HPE Persistent Memory module-processor compatibility...................66 Configuring the graphics expansion module for HPE Persistent Memory............66 HPE Persistent Memory module relocation guidelines....................66 HPE Persistent Memory module sanitization........................67 Removing and replacing the Energy pack option..........................68 Removing and replacing a storage controller............................
  • Page 5 Multi-MXM option card slots..................................109 Multi-MXM graphics expansion module mezzanine connector definitions..............110 PCIe graphics expansion module components..............................111 PCIe graphics expansion module option card slots........................111 Component and LED identification for HPE Synergy hardware......................111 Cabling..........................112 Cabling resources..........................................112 Energy pack option cabling......................................112...
  • Page 6 Multi-MXM graphics expansion module physical specifications......................115 PCIe graphics expansion module physical specifications..........................115 HPE Synergy documentation resources.................116 HPE Synergy firmware update resources................................117 HPE Synergy document overview (documentation map)...........119 Websites..........................120 Support and other resources....................121 Accessing Hewlett Packard Enterprise Support..............................121 Accessing updates..........................................121 Customer self repair...........................................

  • Page 7: Mechanical Components

    Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. See the Hewlett Packard Enterprise PartSurfer website for complete and current supported parts information. Item Description Access panel spare part SFF HDD blank assembly spare part DIMM baffle spare parts Front panel/drive cage assembly spare parts Rear heatsink blank spare part Compute module end cap spare part...

  • Page 8: Dimm Baffle Spare Parts

    Description Spare part number Front panel/drive cage assembly, standard 873079-001 Front panel/drive cage assembly, no drives 830892-001 HPE Synergy 480 Gen10 pull tab 873074-001 Rear heatsink blank spare part Customer self repair: mandatory Description Spare part number Rear heatsink blank...

  • Page 9: Mezzanine Graphics Assembly Mechanical Components

    Mezzanine graphics assembly mechanical components Item Description Mezzanine graphics option card spare part See Multi-MXM option card spare parts. Mezzanine graphics heatsink spare part Mezzanine graphics adapter board spare part Mezzanine graphics heatsink spare parts Description Spare part number Graphics mezzanine heatsink with air blocker 871014-001 Graphics mezzanine heatsink with tall fins 841296-001...

  • Page 10: Multi-Mxm Option Card Spare Parts

    Multi-MXM mezzanine board spare part Multi-MXM graphics board spare part Multi-MXM front panel spare part Multi-MXM option card spare parts Description Spare part number HPE Synergy 480 NVIDIA Quadro M3000SE (75W) 869002-001 HPE Synergy 480 NVIDIA Tesla P6 (100W) 882006-001 874039-001 Thermal grease kit You must order the grease kit with the graphics option card spare part.

  • Page 11: Multi-Mxm Graphics Board Spare Parts

    Multi-MXM graphics board spare parts Description Spare part number Multi-MXM graphics expander board spare parts kit (100W) 872911-001 Multi-MXM graphics expander board spare parts kit (75W) 872912-001 Multi-MXM front panel spare parts Description Spare part number Expander front panel assembly 841303-001 PCIe graphics expansion mechanical components Item...

  • Page 12: Pcie Riser Cage Spare Parts

    Spare part number Expansion module front panel assembly 841303-001 PCIe graphics spare parts Description Spare part number HPE NVIDIA Tesla M10 Quad GPU module 870046-001 HPE NVIDIA Tesla P40 24GB module 872323-001 HPE NVIDIA Quadro RTX6000 GPU module P11377-001 HPE NVIDIA Tesla V100-32GB PCIe module...
  • Page 13 Description Spare part number HPE NVIDIA Quadro RTX4000 GPU Module P11743-001 HPE NVIDIA Quadro RTX8000 GPU Module P11743-001 HPE NVIDIA Tesla V100S PCIe 32GB module P24827-001 Mechanical components...

  • Page 14: System Components

    Item Description System battery spare part DIMM spare parts HPE 16GB NVDIMM spare part HPE Persistent Memory module spare parts Processor heatsink spare parts Drive backplane spare parts Processor spare parts See Removal and replacement procedures for more information. System battery spare part...

  • Page 15: Hpe 16Gb Nvdimm Spare Part

    HPE 16GB NVDIMM spare part Customer self repair: mandatory Description Spare part number NVDIMM 16GB 1Rx4 NN4-2666V-R 874540-001 HPE Persistent Memory module spare parts Customer self repair: Mandatory Description Spare part number HPE Persistent Memory module, 128 GB 844071-001 HPE Persistent Memory module, 256 GB...

  • Page 16: Processor Heatsink Spare Parts

    First Generation Intel Xeon Scalable Processor spare parts Customer self repair: no All Intel Xeon processors in this HPE ProLiant server must have the same cache size, speed, number of cores, and rated maximum power consumption. Table 3: 31XX processors...
  • Page 17 Table 5: 51XX processors Description Spare part number Xeon-G 5115 10c 2.4-GHz 85W 878082-001 Xeon-G 5118 12c 2.3-GHz 105W 875717-001 Xeon-G 5120 14c 2.2-GHz 105W 875718-001 Xeon-G 5122 4c 3.6-GHz 105W 875719-001 Table 6: 61XX processors Description Spare part number Xeon-G 6126 12c 2.6-GHz 125W 875720-001 Xeon-G 6128 6c 3.4-GHz 115W...

  • Page 18: Second Generation Intel Xeon Scalable Processor Spare Parts

    Second Generation Intel Xeon Scalable Processor spare parts Customer self repair: no All Intel Xeon processors in this HPE ProLiant server must have the same cache size, speed, number of cores, and rated maximum power consumption. Table 8: 32XX processors...
  • Page 19 Description Spare part number Xeon-G 5218B 2.3-GHz 125W 16C P12532-001 Xeon-G 5218N 16c 2.3-GHz 105W P12021-001 Xeon-G 5220 18c 2.2-GHz 125W P11613-001 Xeon-G 5220S 18c 2.6-GHz 125W P11627-001 Xeon-G 5222 4c 3.8-GHz 105W P11632-001 Table 11: 62XX processors Description Spare part number Xeon-G 6222v 20c 1.8-GHz 115W P12019-001 Xeon-G 6226 12c 2.7-GHz 125W...
  • Page 20 Description Spare part number Xeon-P 8260M 24c 2.4-GHz 165W P11628-001 Xeon-P 8260L 24c 2.4-GHz 165W P11633-001 Xeon-P 8260Y 24-20-16c 2.4-GHz 165W P11638-001 Xeon-P 8268 24c 2.9-GHz 205W P11622-001 Xeon-P 8270 26c 2.6-GHz 205W P11623-001 Xeon-P 8276 28c 2.3-GHz 165W P11624-001 Xeon-P 8276M 28c 2.3-GHz 165W P11629-001 Xeon-P 8276L 28c 2.3-GHz 165W...

  • Page 21: Compute Module Options

    Hewlett Packard Enterprise PartSurfer website. Item Description M.2 SSD flash drive and adapter board spare parts HPE Trusted Platform Module 2.0 spare part Energy pack options spare parts Mezzanine option card (Type C) spare parts HPE Synergy Internal SATA board spare part...

  • Page 22: M.2 Ssd Adapter Board Spare Part

    875852-001 HPE Trusted Platform Module 2.0 spare part Customer self repair: no Description Spare part number HPE Trusted Platform Module 2.0 Gen 10 kit, TAA 872159-001 HPE Smart Storage Battery spare part Customer self repair: mandatory Description Spare part number...

  • Page 23: Mezzanine Option Spare Parts

    HPE Synergy 2820C 10Gb CNA 815670-001 HPE Synergy 3820C 10/20Gb CNA 782833-001 HPE Synergy 4820C 10/20/25Gb CNA 877647-001 HPE Synergy 3830C 16G FC Host Bus Adapter 782829-001 HPE Synergy 5330C 32Gb FC Host Bus Adapter 872164-001 HPE Synergy 4610C 10/25Gb Ethernet Adapter P01921-001...

  • Page 24: Sff Sata Hdd Spare Parts

    Description Spare part number 600 GB SAS 15,000-rpm, SC 512e DS HDD 870797-001 600 GB SAS 15,000-rpm, SC ENT HDD 870794-001 900 GB SAS 15,000-rpm, SC DS HDD 870795-001 900 GB SAS 15,000-rpm, SC 512e DS HDD 870798-001 300 GB SAS 10,000-rpm, SC HDD 785410-001 300 GB SAS 10,000-rpm, SC DS HDD 872735-001...
  • Page 25 Description Spare part number 400 GB 12G MU SC SSD 872505-001 400 GB MU DS SC SSD P06576-001 400 GB MU SC DS SSD P09922-001 400 GB WI DS SC SSD P06600-001 400 GB WI SC DS SSD P09947-001 800 GB 12G MU SC SSD 872506-001 800 GB MU DS SC SSD P06577-001...

  • Page 26: Sff Sata Ssd Spare Parts

    Description Spare part number 3.2 TB WI DS SC SSD P06605-001 3.84 TB MU SC VS DS SSD P10610-001 3.84 TB RI DS SC SSD P06598-001 3.84 TB RI SC DS SSD P08610-001 3.84 TB RI SC VS DS SSD P10639-001 3.84 TB 12G RI SC SSD 872434-001...

  • Page 27: Sff Nvme Ssd Spare Parts

    Description Spare part number 480 GB SATA MU SC DS SSD P08690-001 480 GB SATA MU SC DS SSD P09907-001 800 GB SATA 6G WI SC DS SSD 872514-001 960 GB SATA RI DS SC SSD P06572-001 960 GB SATA RI SC DS SSD P05321-001 960 GB SATA 6G MU SFF SC DS SSD 872520-001...

  • Page 28: Dual Flash Adapter And Sff Sata Uff Ssd Spare Parts

    Description Spare part number 375 GB NVMe x4 WI DS SCN P02559-001 400 GB NVMe x4 WI SFF SC SSD 765059-001 800 GB NVMe x4 WI SFF SCN SSD 765060-001 1.6 TB NVMe x4 WI SFF SCN SSD 765061-001 1.6 TB NVMe x4 MU SCN DS P10470-001 1.92 TB NVMe x4 RI SCN DS P10466-001...

  • Page 29: Storage Controller Spare Parts

    Description Spare part number HPE Dual 8GB microSD EM USB device 799057-001 8-GB USB flash media key 743503-001 8-GB micro SDHC flash media card 738576-001 32-GB micro SDHC flash media card 704502-001 Storage controller spare parts Customer self repair: mandatory...

  • Page 30: Customer Self Repair

    Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
  • Page 31 REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré. Les pièces CSR sont livrées le jour ouvré...
  • Page 32 Servizio di garanzia per i soli componenti La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio. Per il servizio di garanzia per i soli componenti è...
  • Page 33 componente CSR, Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías: Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard Enterprise • que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
  • Page 34 OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee". Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de locatie.
  • Page 35 Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa.
  • Page 36 Customer self repair...
  • Page 37 Customer self repair...
  • Page 38 Customer self repair...

  • Page 39: Removal And Replacement Procedures

    Removal and replacement procedures Required tools You need T-15 and T-30 Torx screwdrivers for performing procedures listed in this document. Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.
  • Page 40 This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

  • Page 41: Preparing The Graphics Expansion Module

    • Press and hold the Power On/Standby button for more than four seconds. • In HPE OneView, use the Press and hold power off selection. • In HPE iLO, use the Press and hold virtual power button. NOTE: Application data can be lost when performing a non-graceful shutdown.

  • Page 42: Removing The Graphics Expansion Module From The Frame

    IMPORTANT: When the compute module is in standby mode, auxiliary power is still being provided to the system. Removing the graphics expansion module from the frame Procedure 1. Power down the graphics expansion module. 2. Unlock the latch. 3. Remove the graphics expansion module from the frame. CAUTION: The combined compute and expansion module assembly weighs up to 14.59 kg (32.16 lb).

  • Page 43: Removing The Access Panel

    To remove the component, reverse the installation procedure. Removing the access panel Procedure 1. Power down the graphics expansion module. 2. Remove the graphics expansion module from the frame. 3. Place the graphics expansion module on a flat, level work surface. 4.

  • Page 44: Removing And Replacing The Multi-Mxm Graphics Expansion

    More information Powering down the graphics expansion module Removing the graphics expansion module from the frame Removing and replacing the Multi-MXM graphics expansion Procedure 1. Power down the graphics expansion module. 2. Remove the graphics expansion module from the frame. 3.
  • Page 45 8. Lift and unlock the ejector handle. 9. Slide the Multi-MXM graphics expansion toward the rear, and lift to remove it. Removal and replacement procedures...

  • Page 46: Removing The Pcie Graphics Expansion From The Compute Module

    To replace the component, reverse the removal procedure. More information Powering down the graphics expansion module Removing the graphics expansion module from the frame Removing the access panel Removing the PCIe graphics expansion from the compute module Procedure 1. Power down the graphics expansion module. 2.
  • Page 47 6. Disconnect the power cables from the graphics cards. 7. Remove the PCIe riser cages. 8. Loosen the captive thumbscrews on the PCA board, and lift the PCA from the rear at the Pull to Release label. 9. Slide the graphics expansion toward the rear, and then lift it from the compute module. Removal and replacement procedures...

  • Page 48: Replacing The Pcie Graphics Expansion

    More information Powering down the graphics expansion module Removing the graphics expansion module from the frame Removing the access panel Replacing the PCIe graphics expansion Procedure If applicable, loosen the three captive thumbscrews on the PCA board. The board lifts upward so that it can be assembled to the compute module.
  • Page 49 Place the graphics expansion module on the compute module. Slide the graphics expansion toward the front of the compute module. To install the PCA board and connect the graphics expansion to the compute module, press the PRESS HERE TO INSTALL label on the rear of the PCA board. Then, tighten the three captive thumbscrews on the PCA board. Removal and replacement procedures...
  • Page 50 Install the PCIe card cage into the graphics expansion. WARNING: To prevent thermal imbalance or equipment failure, verify that both PCIe card cages are installed before operating the graphics expansion module. To secure the graphics expansion to the compute module, install the two screws at the front of the chassis. Removal and replacement procedures...

  • Page 51: Removing And Replacing Compute Module Components

    Install the PCIe graphics expansion front panel. Install the access panel. 10. Install the graphics expansion module into the frame. Removing and replacing compute module components Removing and replacing a drive Procedure 1. Check the status of the drive. Removal and replacement procedures...

  • Page 52: Removing And Replacing A Drive Blank

    For more information, see Drive LED definitions. 2. Back up all data on the drive. 3. Remove the drive. To replace the drive, insert the drive until it is fully seated, and close the latch to lock the drive in place. Removing and replacing a drive blank Procedure 1.

  • Page 53: Removing And Replacing An Sff Flash Adapter

    Removing and replacing an SFF flash adapter CAUTION: Removing the SFF Flash Adapter also removes two uFF drives and might cause one or more logical drives to fail. Procedure 1. Power down the graphics expansion module. 2. Slide the adapter ejection handle release latch up. The handle will eject from the adapter.

  • Page 54: Removing And Replacing The Drive Backplane

    To replace the component, reverse the removal procedure. More information Powering down the graphics expansion module Removing the graphics expansion module from the frame Removing the access panel Removing and replacing the Multi-MXM graphics expansion Removing the PCIe graphics expansion from the compute module Removing and replacing the drive backplane This procedure can be used for removing and replacing the standard drive backplane or the premium drive backplane.

  • Page 55: Removing And Replacing The Internal Sata Board

    CAUTION: To avoid damaging the connector housing component, be sure to orient the drive backplane connectors so that they are facing the drive slots. To replace the component, reverse the removal procedure. More information Powering down the graphics expansion module Removing the graphics expansion module from the frame Removing the access panel Removing and replacing the Multi-MXM graphics expansion...

  • Page 56: Removing And Replacing A Compute Module End Cap

    To replace the component, reverse the removal procedure. More information Powering down the graphics expansion module Removing the graphics expansion module from the frame Removing the access panel Removing and replacing the Multi-MXM graphics expansion Removing the PCIe graphics expansion from the compute module Removing and replacing a compute module end cap Procedure 1.

  • Page 57: Removing And Replacing A Heatsink Blank

    To replace the component, reverse the removal procedure. More information Powering down the graphics expansion module Removing the graphics expansion module from the frame Removing and replacing a heatsink blank Procedure 1. Power down the graphics expansion module. 2. Remove the graphics expansion module. 3.

  • Page 58: Removing And Replacing Dimm Baffles

    More information Powering down the graphics expansion module Removing the graphics expansion module from the frame Removing the access panel Removing and replacing the Multi-MXM graphics expansion Removing the PCIe graphics expansion from the compute module Removing and replacing DIMM baffles Procedure 1.

  • Page 59: Removing And Replacing Dimms

    7. Remove the DIMM. To determine DIMM slot locations, see DIMM slot locations. To replace the component, reverse the removal procedure. Use HPE UEFI System Utilities to configure the memory mode. CAUTION: • To prevent improper cooling and thermal damage, always install DIMMs of the same height in the graphics expansion module.

  • Page 60: Removing And Replacing An Nvdimm

    Removing and replacing an NVDIMM CAUTION: Do not remove an NVDIMM when any LEDs on any NVDIMM in the system are illuminated. Removing an NVDIMM when an LED is illuminated might cause a loss of data. CAUTION: Electrostatic discharge can damage electronic components. Be sure you are properly grounded before beginning this procedure.

  • Page 61: Dimm And Nvdimm Population Information

    (such as disintegrate, pulverize, melt, incinerate, or shred) The NVDIMM-N Sanitize options are intended to meet the Purge level. For more information on sanitization for NVDIMMs, see the following sections in the HPE 16GB NVDIMM User Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/nvdimm-docs): •...

  • Page 62: Nvdimm Relocation Guidelines

    NIST SP800-88 Guidelines for Media Sanitization (Rev 1, Dec 2014) is available for download from the NIST website (http:// nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-88r1.pdf). NVDIMM relocation guidelines Requirements for relocating NVDIMMs or a set of NVDIMMs when the data must be preserved • The destination graphics expansion module hardware must match the original graphics expansion module hardware configuration.
  • Page 63 Remove the NVDIMM-N. 10. Install a replacement NVDIMM-N. 11. Install any components removed to access the DIMM slots and the HPE Smart Storage Battery. 12. If applicable, attach the graphics expansion to the compute module. 13. Install the access panel.

  • Page 64: Configuring The Graphics Expansion Module For Nvdimms

    NVDIMM memory options by pressing the F9 key during POST. For more information about UEFI System Utilities, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/uefi/docs). • iLO RESTful API for HPE iLO 5—For more information about configuring the system for NVDIMMs, see https:// hewlettpackard.github.io/ilo-rest-api-docs/ilo5/. Removing and replacing an HPE Persistent Memory module For specific population and configuration information, see the memory population guidelines on the Hewlett Packard Enterprise website (http://www.hpe.com/docs/memory-population-rules).

  • Page 65: Hpe Persistent Memory Module Label Identification

    For more information, see Configuring the graphics expansion module for HPE Persistent Memory. 9. If you are relocating the HPE Persistent Memory module to or from another graphics expansion module, see the HPE Persistent Memory module relocation guidelines. HPE Persistent Memory module label identification...

  • Page 66: Hpe Persistent Memory Module-Processor Compatibility

    • HPE Persistent Memory Management Utility—The HPE Persistent Memory Management Utility is a desktop application used to configure the graphics expansion module for HPE Persistent Memory, as well as evaluate and monitor the graphics expansion module memory configuration layout. For more information, see the HPE Persistent Memory User Guide on the Hewlett Packard Enterprise website (http:// www.hpe.com/info/persistentmemory-docs).

  • Page 67: Hpe Persistent Memory Module Sanitization

    Install the HPE Persistent Memory modules in the same DIMM slots in the destination graphics expansion module. ◦ Install the entire interleaved set (all the DIMMs and HPE Persistent Memory modules on the processor) on the destination graphics expansion module.

  • Page 68: Removing And Replacing The Energy Pack Option

    HPE ProLiant and HPE Synergy Gen10 server products support sanitizing HPE Persistent Memory modules during POST. Use the HPE RESTful Interface Tool or UEFI System Utilities to schedule sanitization on the next boot. For more information, see the following sections in the HPE Persistent Memory User Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/persistentmemory-docs): •...

  • Page 69: Removing And Replacing A Storage Controller

    To replace the component, reverse the removal procedure. More information Powering down the graphics expansion module Removing the graphics expansion module from the frame Removing the access panel Removing and replacing the Multi-MXM graphics expansion Removing the PCIe graphics expansion from the compute module Removing and replacing a storage controller Procedure 1.

  • Page 70: Removing And Replacing A Mezzanine Option Card

    To replace the component, reverse the removal procedure. More information Powering down the graphics expansion module Removing the graphics expansion module from the frame Removing the access panel Removing and replacing the Multi-MXM graphics expansion Removing the PCIe graphics expansion from the compute module Removing and replacing a mezzanine option card Procedure 1.

  • Page 71: Removing And Replacing The Mezzanine Assembly

    To replace the component, reverse the removal procedure. More information Powering down the graphics expansion module Removing the graphics expansion module from the frame Removing the access panel Removing and replacing the Multi-MXM graphics expansion Removing the PCIe graphics expansion from the compute module Removing and replacing the mezzanine assembly Procedure 1.
  • Page 72 To replace the component: 1. Align and install the mezzanine assembly on the system board. 2. Install the access panel. 3. Install the compute module. More information Powering down the graphics expansion module Removing the graphics expansion module from the frame Removing the access panel Removing and replacing a mezzanine option card Removal and replacement procedures...

  • Page 73: Removing And Replacing The System Battery

    Removing and replacing the system battery If the graphics expansion module no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 74: Removing And Replacing The System Board

    Removing the PCIe graphics expansion from the compute module Removing and replacing the system board Prerequisites If HPE Persistent Memory modules are installed in the graphics expansion module and are encrypted with local key management, do one of the following: •...
  • Page 75 13. Remove the HPE Persistent Memory modules installed on the system board (Removing and replacing a DCPMM). Be sure to note the DIMM slot locations in which each HPE Persistent Memory module is installed. These components must be installed in the same locations on the new system board.

  • Page 76: Re-Entering The Server Serial Number And Product Id

    NOTE: Be sure to remove the heatsink dust cover from the new system board, and install it on the replaced system board. 2. Install all components removed from the failed system board. Be sure to install the DIMM and HPE Persistent Memory modules in the same DIMM slots as the failed system board. 3. Install the access panel.

  • Page 77: Unassigning A Server Profile Using Hpe Oneview

    The procedure is complete. Unassigning a server profile using HPE OneView Procedure 1. From the HPE OneView main menu, select Server Profiles. 2. In the master profile, select the profile to unassign. 3. Select Actions > Edit. 4. In the Server hardware box, select unassigned.

  • Page 78: Migrating A Processor Heatsink Assembly To A Replacement System Board

    Migrating a processor heatsink assembly to a replacement system board Prerequisites Before performing this procedure, Hewlett Packard Enterprise recommends identifying the processor heatsink assembly components. Procedure Observe the following alerts. CAUTION: When handling the heatsink, always hold it along the top and bottom of the fins. Holding it from the sides can damage the fins.
  • Page 79 d. Turn the processor heatsink assembly over and place it on a work surface with the processor facing up. e. Install the dust cover each processor socket on the failed system board. Install the processor heatsink assembly: a. Remove the dust cover. b.
  • Page 80 Install the air baffle. 10. Install the access panel. 11. Install the graphics expansion module into the frame. 12. Power up the graphics expansion module. Processor, heatsink, and socket components Item Description Heatsink nuts Processor carrier Pin 1 indicator Table Continued Removal and replacement procedures...

  • Page 81: Removing And Replacing The Graphics Mezzanine Assembly

    Item Description Heatsink latch Alignment post Symbol also on the processor and frame. Removing and replacing the graphics mezzanine assembly Procedure 1. Power down the graphics expansion module. 2. Remove the graphics expansion module from the frame. 3. Place the graphics expansion module on a flat, level work surface. 4.

  • Page 82: Removing And Replacing The Graphics Mezzanine Adapter Board

    To replace the component, reverse the removal procedure. NOTE: To use mezzanine slot 2, the heatsink must have an airflow baffle. To install a Type C mezzanine option card into mezzanine slot 2, remove the airflow baffle. If a Type C mezzanine option card is not in mezzanine slot 2, leave the airflow baffle installed.

  • Page 83: Removing The Graphics Mezzanine Heatsink From The Graphics Board

    7. Rotate the heatsink with graphics board and remove it from the connector. To replace the component, reverse the removal procedure. More information Powering down the graphics expansion module Removing the graphics expansion module from the frame Removing the access panel Removing the graphics mezzanine heatsink from the graphics board Procedure 1.
  • Page 84 4. Remove the access panel. 5. Remove the graphics mezzanine assembly. 6. Remove the graphics mezzanine adapter board. 7. Remove the heatsink from the graphics card by loosening the four screws and carefully separating the heatsink from the graphics card with a twist and lift motion. To ensure the correct orientation when reinstalling the heatsink, make note of the orientation of the heatsink on the card.

  • Page 85: Replacing The Graphics Mezzanine Heatsink

    Replacing the graphics mezzanine heatsink Procedure 1. Squeeze one half (0.125 ml) of the contents of the 0.25 ml syringe on top of the graphics card in the pattern indicated in the following image. The GPU on your graphics card may look different. NOTE: •...

  • Page 86: Replacing The Multi-Mxm Mezzanine Pass-Thru Board

    8. Loosen the screws on the mezzanine pass-thru board in mezzanine slot 2, and then remove the board. More information Powering down the graphics expansion module Removing the graphics expansion module from the frame Removing the access panel Removing and replacing the Multi-MXM graphics expansion Replacing the Multi-MXM mezzanine pass-thru board Procedure 1.
  • Page 87 3. Insert the mezzanine pass-thru board in mezzanine slot 2 of the compute module, and then tighten the four screws. 4. Insert the mezzanine pass-thru board in mezzanine slot 1, and then tighten the four screws. Removal and replacement procedures...

  • Page 88: Removing And Replacing Graphics Expansion Components

    Removing and replacing graphics expansion components Removing and replacing the Multi-MXM graphics mezzanine assembly Procedure 1. Power down the graphics expansion module. 2. Remove the graphics expansion module from the frame. 3. Place the graphics expansion module on a flat, level work surface. 4.

  • Page 89: Removing And Replacing The Multi-Mxm Option Card

    To replace the component, reverse the removal procedure. More information Powering down the graphics expansion module Removing the graphics expansion module from the frame Removing the access panel Removing and replacing the Multi-MXM option card Procedure 1. Power down the graphics expansion module. 2.
  • Page 90 3. Place the graphics expansion module on a flat, level surface. 4. Remove the access panel. 5. Remove the front panel. 6. Disconnect the power cables from the graphics cards. 7. Loosen the two thumbscrews, and then lift the PCIe card cage out of the graphics expansion. Removal and replacement procedures...

  • Page 91: Removing Or Replacing A Pcie Card Or Filler

    To replace the component, reverse the removal procedure. More information Powering down the graphics expansion module Removing the graphics expansion module from the frame Removing the access panel Removing or replacing a PCIe card or filler Procedure 1. Power down the graphics expansion module. 2.

  • Page 92: Hpe Trusted Platform Module 2.0 Gen10 Option

    Removing the access panel HPE Trusted Platform Module 2.0 Gen10 Option The HPE Trusted Platform Module 2.0 Gen10 Option is not a customer-removable part. CAUTION: If the TPM is removed from the original graphics expansion module and powered up on a different graphics expansion module, data stored in the TPM including keys will be erased.
  • Page 93 This USB storage device contains a dual-microSD card module that supports up to two SD, SDHC, or SDXC storage cards providing data redundancy through a mirrored RAID-1 configuration. This USB storage device connects to an internal USB connector and is configured upon boot. To locate the internal USB connector, see "System board components."...

  • Page 94: Expansion Module Not Operational

    Expansion module not operational Symptom • Compute module LED is illuminated amber. • Expansion module LED illuminated amber. • Compute module will not power on. • iLO Integrated Management Log may report Power On Denied to mezzanine slot read error. Cause The maintenance switch is not properly set.

  • Page 95: Component Identification

    Component identification Front panel components Item Description Drive bay 1 Drive bay 2 External USB iLO Service Port (169.254.1.2) External USB 3.0 connector Compute module handle release latch Compute module handle If uFF drives (the SFF Flash Storage Adapter) are installed in the drive bays, the drive bay numbering changes. For more information, see Drive numbering.

  • Page 96: Front Panel Leds And Buttons

    Front panel LEDs and buttons Item Description Status Graphics module power Solid Green = System on button and LED Amber = System in standby Off = No power present UID LED Solid blue = Activated Flashing blue (1 Hz/cycle per sec) = Remote management or firmware upgrade in progress Off = Deactivated Health Status LED...

  • Page 97: Drive Numbering

    Item Description Status Mezzanine NIC status LED Solid green= Link on any Mezzanine NIC Flashing green= Activity on any Mezzanine NIC Off = No link or activity on any Mezzanine NIC Power On/Standby button Solid green = System on and system power LED Flashing green (1 Hz/cycle per sec) = Performing power on sequence Solid amber = System in standby Off = No power present...

  • Page 98: Hot-Plug Drive Led Definitions

    Hot-plug drive LED definitions Item Status Definition Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update. Activity Rotating green Drive activity ring No drive activity Do not Solid white Do not remove the drive.

  • Page 99: Sff Flash Adapter Components And Led Definitions

    SFF flash adapter components and LED definitions Item Component Description Locate • Off—Normal • Solid blue—The drive is being identified by a host application. • Flashing blue—The drive firmware is being updated or requires an update. uFF drive ejection latch Removes the uFF drive when released.
  • Page 100 CAUTION: Do not remove an NVMe SSD from the drive bay while the Do not remove LED is flashing. The Do not remove LED flashes to indicate that the device is still in use. Removing the NVMe SSD before the device has completed and ceased signal/traffic flow can cause loss of data.

  • Page 101: System Board Components

    Item Status Definition Flashing green The drive ejection request is pending. The drive has been ejected. System board components Item Description System battery Internal USB 3.0 connector Processor 1 DIMM slots (12) Processor 2 DIMM slots (12) Energy pack option connector Mezzanine connectors (M1, M2, and M3) Management/power connector System maintenance switch...

  • Page 102: System Maintenance Switch

    System maintenance switch Position Default Function Off = HPE iLO security is enabled. On = HPE iLO security is disabled. Reserved Reserved Reserved Off = Power-on password is enabled. On = Power-on password is disabled. Off = No function On = Reset configuration...

  • Page 103: Mezzanine Connector Definitions

    NOTE: Hewlett Packard Enterprise recommends that you install P416ie-m on mezzanine 1. * When an NVIDIA Tesla M6 GPU FIO Adapter for HPE Synergy 480 Gen10 compute module is installed in mezzanine connector 1, mezzanine connector 2 is not available for additional mezzanine cards.

  • Page 104: Dimm Slot Locations

    DIMM slot locations DIMM slots are numbered sequentially (1 through 12) for each processor. For more information on DIMM population rules, see the HPE website (http://www.hpe.com/docs/memory-population-rules). The slots indicate the slot order within each channel: • White—First slot of a channel •...
  • Page 105 Item Description Example Capacity 8 GB 16 GB 32 GB 64 GB 128 GB Rank 1R = Single rank 2R = Dual rank 4R = Quad rank 8R = Octal rank Data width on DRAM x4 = 4-bit x8 = 8-bit x16 = 16-bit Memory generation PC4 = DDR4...

  • Page 106: Nvdimm Identification

    For more information about product features, specifications, options, configurations, and compatibility, see the HPE DDR4 SmartMemory QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/support/ DDR4SmartMemoryQS). NVDIMM identification NVDIMM boards are blue instead of green. This change to the color makes it easier to distinguish NVDIMMs from DIMMs.

  • Page 107: Nvdimm Led Identification

    • (P) is the module part number. • (L) is the technical details shown on the label. • (S) is the module serial number. Example: (P)HMN82GR7AFR4N-VK (L)16GB 1Rx4 NN4-2666V-RZZZ-10(S)80AD-01-1742-11AED5C2 NVDIMM LED identification Item LED description LED color Power LED Green Function LED Blue NVDIMM-N LED combinations...

  • Page 108: Enterprise Midline Usb

    State Definition NVDIMM-N Function LED The restore operation is in progress. Flashing The restore operation is successful. Solid or On Erase is in progress. Flashing The erase operation is successful. Solid or On The NVDIMM-N is armed, and the NVDIMM-N is in normal Solid or On operation.

  • Page 109: Leds

    LEDs Item Description Status Power LED Green: Device is on and at least one microSD card is functioning. Red: Both microSD cards have failed. SD2 LED On: microSD card has failed. Off: microSD card is healthy. SD1 LED On: microSD card has failed. Off: microSD card is healthy.

  • Page 110: Multi-Mxm Graphics Expansion Module Mezzanine Connector Definitions

    Item Description Multi-MXM option card slot 6 Multi-MXM option card slot 7 Multi-MXM option card slot 8 Multi-MXM option card slot 9 Multi-MXM option card slot 10 Multi-MXM option card slot 11 Mezzanine slot 4 Mezzanine slot 5 Multi-MXM graphics expansion module mezzanine connector definitions Item Description Mezzanine slot 4 on expander connects to P1...

  • Page 111: Pcie Graphics Expansion Module Components

    Component and LED identification for HPE Synergy hardware For more information about component and LED identification for HPE Synergy components, see the product-specific maintenance and service guide or the HPE Synergy 12000 Frame Setup and Installation Guide in the Information Library. Component identification...

  • Page 112: Cabling

    Cabling configurations and requirements vary depending on the product and installed options. For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). Energy pack option cabling P416ie-m Smart Array Controller cabling...
  • Page 113 Port 3i connector Mezzanine option card in mezzanine slot 1 SAS cable connector Cabling...

  • Page 114: Specifications

    Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Maximum storage altitude corresponds to a minimum pressure o 70 kPa (10.1 psia). Compute module physical specifications The following details physical specifications for the HPE Synergy 480 Gen10 compute module. Specification Value Height 63.60 mm (2.50 in)

  • Page 115: Multi-Mxm Graphics Expansion Module Physical Specifications

    Multi-MXM graphics expansion module physical specifications Specification Value Height 127.80 (5.03 in) Depth 600.00 mm (23.62 in) Width 214.00 mm (8.43 in) Weight (maximum) 13.90 (30.63 lb) Weight (minimum) 11.79 kg (26.00 lb) PCIe graphics expansion module physical specifications Specification Value Height 127.80 (5.03 in)

  • Page 116: Hpe Synergy Documentation Resources

    The Hewlett Packard Enterprise Information Library (https://www.hpe.com/info/synergy-docs) provides a comprehensive, one stop location for all HPE Synergy documentation, including installation instructions, user guides, maintenance and service guides, best practices, and links to additional resources. The Library supports filtering to improve findability.

  • Page 117: Hpe Synergy Firmware Update Resources

    Information on how to update the firmware and recommended best practices to update Guide firmware and drivers through HPE OneView. The HPE Synergy Software Release Information site (http://www.hpe.com/info/synergy-sw-release-information) provides an interactive resource for firmware update information. HPE Synergy firmware update resources are also available within HPE OneView. HPE Synergy documentation resources...
  • Page 118 A list of HPE Synergy Management Combinations to use to compare HPE Synergy Custom SPPs supported by the selected HPE Synergy Management Combination. Firmware Feature Table A list of firmware features to use to compare HPE Synergy Custom SPPs supported by the selected HPE Synergy Management Combination. Upgrade Paths Table Information on HPE Synergy Composer and HPE Synergy Image Streamer upgrade paths and HPE Synergy Management Combinations.

  • Page 119: Hpe Synergy Document Overview (Documentation Map)

    • HPE OneView Help for HPE Synergy — Hardware setup • HPE Synergy Troubleshooting Guide • Error Message Guide for HPE ProLiant Gen10 servers and HPE Configuring for managing and monitoring Synergy • HPE OneView Help for HPE Synergy •...

  • Page 120: Websites

    Websites General websites Hewlett Packard Enterprise Information Library www.hpe.com/info/EIL Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix www.hpe.com/storage/spock Storage white papers and analyst reports www.hpe.com/storage/whitepapers For additional websites, see Support and other resources. Websites...

  • Page 121: Support And Other Resources

    Support and other resources Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: http://www.hpe.com/info/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc Information to collect •...

  • Page 122: Customer Self Repair

    IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.

  • Page 123: Regulatory Information

    Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document.

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